Dr. Mom's' staff is incredibly dedicated to pets. My son found a kitten on a fall weekend, & they…read morewere able to see her the following Tuesday to check out some suspected upper respiratory and conjunctivitis issues I was concerned with. They confirmed those issues, & also treated for ear mites and fleas. Unfortunately, the kitten's eye got worse, despite treatment, but the staff immediately got her checked again and confirmed the eye needed to be removed. They scheduled her surgery the following morning. Every member of staff knew Daisy's story, & each time I came in with her, they thanked my family for taking her in. Aside from how nice everyone there is, they have a beautiful and clean facility with wonderful art all over the walls, and they explain aftercare thoroughly. I highly recommend!

Very nice people and cute, clean facility, but I took my healthy elderly cat in for her monthly…read moreSolensia shot and was charged $40 more than usual. I was also charged for an exam, which was expected, and only a little higher than the normal fee. However, the vet did not listen to my cat's heart, did not examine her eyes and ears, did not open her mouth or look at her teeth. She did suggest prescription cat food and vaccinations, which she said I could get a "quote" for. Overall, it felt a bit like a shakedown. Did not care for the experience.

They took care of my bunny Rufus who has dental issues. Though very very busy they try hard to…read moreaccommodate needs and scheduling and get things done to your satisfaction. Rufus responds great too everyone there. This is his go-to for all care. He is considered an exotic animal and their isn't much help for his kind out there. Top-notch, quality and greatly appreciated!

I was here from out of town had an urgent situation with my Frenchie who most likely got into…read moresomething dead or bad food. He was throwing up, shaking and had diarrhea. I couldn't find a vet that could take him same day to check him out. And, no way of knowing reputable vets in the area. Pet Vet got him in quickly and recommended blood work to start off. His tox levels were good but very high white blood cells which indicated infection, and a slightly distended stomach. Dr Udy (sp?) suspected he ate something bad so she recommended antibiotics, probiotics and fluids, and he hung out there a few hours for observation. I picked him up later, and she came out to talk to me. She, and the whole staff could not have been nicer. She also spent quite a bit of time removing the CRUST from his nose. I didn't know it could even come off, and it was looking terrible. Now it looks "brand new" I appreciated that so much, you have no idea. Now, of I wish the bill could have been cheaper. I was not under any illusion about that. We went home with several medications and he's doing just fine now. I highly recommend Pet Vet. If I lived in Spokane Valley they'd be my vet.

I took my cat in for a lump and was reassured that it was nothing of a huge concern, though it was…read morea quick assessment, they answered all questions related and unrelated to ease my mind. They were super sweet and very calm with him, and he was definitely enjoying the attention they were giving. They made sure to give an estimate of what the visit could cost for certain things, and were very open with skipping things and possibly planning for a different date for the skipped parts, just to make sure he got the best care possible from them. He isn't big on people, but he didn't have a dislike towards them and wasn't scared when entering the office. They allowed the curiosity and didn't try to restrict him to a table outside of the exam, and didn't try to force him into the crate. Definitely enjoyed how helpful they were and how open minded they were to everything. Even though they misinterpreted a couple things I had said, and encouraged things I knew to be unnecessary at the time, they were helpful with the problem at hand.

Overall we have been pretty happy with the care we've received for our large dog at this clinic…read more She's always happy to walk through the door, it's always clean, and the staff are caring and kind. They could benefit from a more structured system to remind patients when they're due for standard follow up for things like shots, teeth cleaning, etc. We used to go to VCA and appreciated their postcard reminders they would send via mail for pets. I've called a few times with questions that couldn't be answered immediately and they have always called back quickly to follow up with answers which is much appreciated.

Scruffy has been seen by three different doctors here and now Dr. Bodenstein is his regular. All of…read morethem rate highly in my book, and Dr. Bodenstein has been just wonderful. He takes great care, he listens to me when I describe something, answers my questions fully All of the assistants, techs, and doctors Scruffy has seen there have taken great care to calm him and ease what little fear he has, and they do not prescribe unnecessary tests or medications or procedures. I VERY highly recommend VCA!

This has been our Vet for over 30 years! The front staph is always recognizes us and helps with…read moreany questions.!! The veterinarian s are very knowledgeable. We have occasionally had to have our pets ( both dogs and cats) referred to WSU for complex problems and are thankful for this resource as well.

Such nice people. Y'all deserve 5 stars…read more Brought my dog here for treatment and compared to California the price was unbeatable. Thank you from the girl at the front desk to the vet and the girls in the back for taking care of my girl. You have my business for ever! Highly recommend!

Completed their puppy package and have used them for boarding. Best puppy vaccine rates in town!…read moreAnd boarding went great too!

We've been bringing our animals here for years. While the staff can sometimes seem a bit grumpy,…read moreit's clear they're simply overwhelmed and understaffed. Despite that, the care our pets have received has always been excellent. I'd much rather deal with a slightly overworked front desk team than a flashy, overpriced vet. This clinic is straightforward--no sugarcoating, just honest and effective care. I don't understand many of the negative reviews because it's obvious they're doing their best with limited resources. A little patience and respect go a long way.

I called twice, I was put on hold every time I called. The longest was 25 minutes. There nice…read morepeople, there way understaffed. I'm not going back.

We had a very scary emergency with our young cat, who had been throwing up all day and stopped…read moreeating and drinking. We brought him in, and the doctors quickly took x-rays and discovered he had a string wrapped around the base of his tongue, which can be very dangerous. The doctors and staff were incredibly kind, compassionate, and understanding throughout the entire process. They clearly explained the situation and the recommended surgery, but it was unfortunately far outside of what we could afford. When we asked if there were any other options, even if they carried more risk, they took the time to listen and worked with us. They agreed to carefully cut the string under his tongue and allow the remaining piece to hopefully pass on its own. They were honest about the risks, but they respected our situation and helped us pursue the option that gave him a chance while still being financially possible for us. They also gave him anti-nausea medication, fluids, and pain management to support his recovery, and made sure we understood exactly what to watch for at home. I'm so grateful for how kind, nonjudgmental, and caring everyone was during such an emotional and stressful time. It was clear they truly cared about our cat and wanted the best possible outcome while also being respectful of our financial reality. I would absolutely recommend them to anyone facing a pet emergency.

I have had to use them twice now! The team has 100 years of experienced vet care between them. Last…read moretime my dog injested a bunch of chocolate which is toxic! They took her in quickly and got right to treating her. If you care about your animal and need help they are there when no one else is open!!

I cannot say enough good things about this veterinary clinic. We have taken all three of our Poms…read morethere for at least the last 15 years and they have been incredible. We unfortunately lost our oldest dog gizmo at 19 last week and then yesterday we had to euthanize our youngest Pom at 11 due to some neurological issues and the way this vet has handled our sweet babies and our family making the process so easy and caring and personalized we are beyond thankful for. You can tell that they truly care about you and your pet. It's a beautiful place and I don't think I would trust my pets anywhere else.

My dog had just gotten home from a 4 day stay at the emergency vet after being diagnosed with…read morepancreatitis. She had a bumpy road to recovery and we wanted her to be seen just to make sure she was improving. Dr. Williams was amazing, very knowledgeable and helpful, and so loving with our fur baby as she recovered. The staff was also very kind to us and to our puppy! I would highly recommend this office!

Terrible. Vets were great even though it was short staffed and felt rushed, BUT the office manager…read moreAmanda and front desk staff completely suck. Tried to get this billing issue handled at the time of appointment / in office but the front desk gal was far from helpful and let me know I would eventually get a call from the "Office Manager", Amanda. When they call to discuss any issue, YOU WILL TALK IN CIRCLES. Amanda started with "what's the issue" even though she had pictures, texts and a full email discussing my issue. She sounds rude, unprofessional, gives off "I'm right, you're wrong" vibes even though they admitted many times it was a miscommunication / misinformation given on their end. I didn't want a full refund, maybe a discount for the lack of communication on pricing SEVERAL times. Nothing to make it right. Just a snobby phone call. Not sure how Amanda is the office manager there let alone "helping other branches" in Seattle Do better girlfriend.

Dr. Emily and assistant Nikki were very helpful and supportive in a difficult situation with my 2…read morekitties and even called to check on them the next day. Office staff were very professional and helpful as well. Highly recommend Legacy.

If I could give zero stars, I would. The staff is so rude and only wants your money. No care in the…read moreworld for you or your animal. Brittany was absolutely rude the entire time with my dog and I did not feel safe with her handling him. They would not let me take care of MY dog the way I wanted. Would not recommend.

I took my 2 cats here this afternoon for possible UTIs. I called this morning to schedule an…read moreappointment and was lucky enough to get in the same day! Every staff member I spoke with was kind, understanding, and made me feel so comfortable having my fur babies in their care. My female cat is very skittish and warmed right up to the gentleman vet and lady vet tech. The bill was very reasonable considering they did a urine expression to test for UTIs and provided 4 medications. I was so happy to walk out with meds in hand, knowing these folks care for animals like mine so much. 5/5, will continue going here!"