This review has been pending for a while and I fully intend to insert names as an edit when I find…read morethem - but all I can say is WOW. Hands down, this has been the BEST moving experience of my life. From scheduling the move, to the courtesy of the team, their efficiency...5 stars! The gentleman who scheduled my move over the phone was attentive, knowledgeable and provided costs to me upfront. There was no confusion on what we would be paying and they had plenty availability for the day that we wanted. The morning of our move, the gentlemen called me 30 minutes before arriving and guess what? They arrived EXACTLY at their start time! They promptly got to work, asking us during a quick walkthrough what things we needed packed up (apartment move to a house). They were friendly, laughing and talking to us, and very swift. They packed up our apartment and attached garage in a few hours and set off to our storage unit to pack the rest. YES - they stopped at our storage in the middle of the move to get the rest of our belongings! On the way to our new home, a 3rd mover from their team called me to inquire if I wanted to have a 3rd person to keep making the move go faster (as a member of the first team's shift had ended). I said yes, and the new team member showed up with the original team and kept going. I can't stress how polite these young men were! They gave us recommendations and asked our preferences all day! The biggest thing of all was that they moved a 400 lb safe up to the top floor of my house with not a scratch to any floor or wall!!! I was blown away. These young men were so considerate that they changed their shoe covers EVERY TIME they walked onto our new flooring and carpet! You guys can imagine how many trips they made...I just can't stop saying how courteous and polite they were. In the end, the money we paid was a great bargain for all that they helped with. I will forever use them for any moving needs that I have and HIGHLY recommend them!

Didn't finish the first move. Had to wait 2 weeks for colt to schedule another move. Movers were…read morefriendly but colt just wants money in there pocket and the most leads going out without caring about customers during there "peak" season. Just don't book when kids are about to move into school or if you don't want people to half-ass your move!

Excellent movers. They went above and beyond the norm. I'd definitely recommend them.read more

I had two large items to move on our property. The folks arrived and made the move without use of…read moremechanical lifts. It was a very physical challenge. They handled it well and without complaint. worth every dollar to have these items moved. Very pleasant to work with. would recomend and use again withut hesitation.

We hired Soft Touch Moving in June 2025 to pack, move, and store our belongings in their…read more"climate-controlled" facility for four months while our new home was being built. About 4 hours into the re-delivery of our belongings by their crew, we discovered that much of our furniture and personal property which had already brought into our new home appeared to be covered in mold. The contamination affected our brand-new home and required professional remediation. As a result, we were displaced and forced to live in a hotel for 50 nights while the issue was addressed. The owner, John Craft, acknowledged to us that our belongings had gotten wet and remained on their moving trucks for a period of time during the hot and humid month of June. Despite assurances from the company's insurance carrier, we have received very little communication or resolution. More than seven months later, we still do not have our belongings and have had to retain legal counsel to pursue claims against both Soft Touch Moving and the insurance company. This experience has been incredibly disruptive to our lives. Based on our experience, we would strongly caution others before trusting this company with their belongings.

I had a great experience with Soft Touch on my move from Indiana to Tennessee. I had a walk-through…read morein advance to get an estimate. The total cost came out to the low end of my estimate which was great. All 3 movers were courteous and let me know of 1 minor nick they had caused. The movers were genuinely grateful for their tips and kept their truck relatively neat. I called a couple times before the move to ask questions, and the staff was willing to talk through logistics any time.

My experience this time was so terrible that I can't stress enough to go with a different company…read more Ann, the office manager was EXTREMELY rude and unprofessional. I have her voicemail and would attach it here if reviews permitted that. I was told that I would receive a phone call prior to the movers arriving. I waited this morning and didn't receive one. Then I called was informed that the movers were there waiting for 45 minutes and that I was responsible for paying for that time they waited because someone wrote my phone number incorrectly. When I called, Ann said "normal people" would be where they are supposed to be. They decided to have three movers and NEVER informed me. They moved the same stuff from my old house to the storage with 2 movers. Costing me $77 more per hour more than anticipated. I didn't authorize an additional mover. The owner came to my house last time to give me a quote and left his business card. I have misplaced it (while moving) and Ann refuses to give me his contact info.

Our moving experience this morning was outstanding. Chris, Michael, and Cody showed up promptly as…read morearranged. They immediately went to work and had all of our stuff loaded in about an hour. The drive was short (about 25 miles), and they efficiently began unloading, taking our direction about placement of the items. When it came time to pay the bill, it was less than the estimate. I would highly recommend the services of this fine company.

Nothing broken, everything well packed, courteous, willing to make last minute changes. Have used…read moretwice.

The three kids who showed up to do our move were friendly and congenial. They wrapped absolutely…read moreeverything in padding. Which was both good and bad. Kept things from breaking, but also added hours onto the job and don't really seam necessary for quite a few objects. Overall, there were no major breakages and our stuff got moved. But this wouldn't be my first choice for movers.

This was our second time having John help us with a move! I wouldn't choose anyone else in the…read moreworld! The most stressful thing is worrying about things going missing and that's something you absolutely never need to worry about with him and his team. He goes above and beyond. This time we had him and his son Ethan and other mover Grantham. All were awesome and great to talk to. Trust me and never choose anyone else! Thanks again John

This service is horrible. Unprofessional and does not right their wrongs. They transported a shed…read morefor me from one city to the next, and it fell off their truck onto the road and was run over. No communication from them and no recompense. I would not use them ever.

My last move with them, I will never financially recover from. My deceased mother's wedding rings…read morewere stolen along with a brand new carpet cleaner and several other higher dollar items. Many of my things were literally shattered. Oh, plus ADHD meds were taken. I filed a police report, but I didn't have enough money to fight them in court, or else I would have!

Stole our prescription drugs and 2 55"tv. Impossible to contact. Took 13 hours to move completely…read morepack 3 bedroom house.