"You don't know what you've got till it's gone"  Our HOA used 24-hour Elevator, Inc. several years ago. Then another company approached our management company and sold the community manager and the board on the idea that they could do a better job at the lowest price, so we switched. We quickly learned that we had it really good with 24-hour Elevator.  We have returned to 24-hour Elevator, Inc. for the past 2+ years, and we truly have the best elevator company in San Diego. Chris Sommese has the best customer service skills. He is thoughtful and pragmatic, finding practical solutions for HOAs with constrained budgets.  Then there is Phillip Harrell, the elevator whisperer. Our elevators are 70 years old, and he keeps them running smoothly with his skillful touch. He is courteous, smart, and an effective communicator.  Finally, thanks to the Billing Team. They do a remarkable job of sending invoices on time, with itemized charges that are easy to understand.  If you are searching for an elevator company, don't pass up the chance to let this honest, hard-working team take care of your elevator. We are grateful to 24-hour Elevator, Inc. for taking care of our HOA. read more

Great customer service and very diligent and quick at repairs. They were able to fix a problem that no other elevator company could fit could Highly recommend! read more

We've been working with 24hr Elevator for years, and they continue to exceed our expectations. Their pricing is always fair and transparent--no surprise add-ons or unnecessary charges, which is incredibly rare in this industry. We initially brought them on for one property, and because of their reliability and consistent quality of service, we've since expanded to using them at two additional properties as well. Their team is professional, responsive, and genuinely committed to keeping our elevators running safely and efficiently. It's been a true partnership, and we highly recommend 24hr Elevator to any property owner looking for an honest and dependable elevator service company. read more

I cannot say enough great things about 24 Hour Elevator. I have worked with other elevator companies in my line of work and none of them have been able to provide their level of service and response time to emergencies. One example: we were quoted over $30k for a repair from another vendor for an issue we were experiencing where the elevator kept stopping out of nowhere. (The old vendor let this go on for months before providing that quote.) We soon switched over to 24 Hour Elevator, and on their first service day at the building, they made a simple repair that was actually causing the elevator to malfunction. We knew we made the right choice that day. I have seen buildings with excessive elevator issues switch to 24 Hour Elevator and almost instantly see a decline in elevator issues and after hours service calls. They are truly amazing! read more

I have worked in the field of property management for nearly 50 years. I have worked with many of the big name elevator companies. The lack of of customer care, maintenance knowledge and ridiculously priced services is shocking. I have worked with Chris Sommese for 14 years and have found his team to be responsive, clear and concise with regard to our maintenance needs. His team is respectful and professional with our management team and our residents. 24 Hour Elevators business model is outstanding with fair and easily understood repair billing. Thank you Chris and team for your diligent and professional service of our apartment communities. read more

I have been a customer of 24 Hr Elevator for over 13 years and if I could give them 100 stars I would. Everyone at the company is very responsive and a wonderful to deal with. I have dealt with my sales rep Chris Sommese for over a decade and he is very responsive and has never tried to upsell something that is not necessary. His honesty and integrity as well as everyone at the company is unmatched. read more

If I could give 10 stars I would. 24 hour Elevator has been servicing our five elevators for four years now. our elevator costs went down and our elevator reliability went up. our elevators are 37 years old and 24 hour keeps them running beautifully. I highly recommend them. read more

24 Hour Elevator provides a level of service that major service providers have outgrown. At Scripps Corporate Plaza in San Diego, 24 H/E solved several unexpected problems, designed a routine maintenance plan that made sense at a cost that made sense. 24 H/E is reliable, responsive, flexible, and proactively partners with the client so that asset managers can spend time driving the real estate element of the business and not worry about vertical transportation costs. Thank you, Dave, Chris, and Eric. read more

Our company has been working with 24 Hour Elevator for the past 3 years. We are very happy with the service, the consistency, and the customer care. Ken the supervisor at 24 Hour elevator personally addressed an issue and really followed through. My company highly recommends 24 Hour Elevator. read more

Great service! We (BOLSD) have two elevators in our building and 24 Hr Elevator is our main service company. We always go to them whenever there is a need, and they responded quickly and professionally every time. One time we had about 5 inches of rain water accumulated at the bottom base beneath the elevator which we did not know. It was from several days of rain that month. If it hasn't been for their excellent maintenance service team, we wouldn't have known. Who knows, what damage could the rain water do to our building! Thanks to 24 Hr Elevator! As always, the sales manager Chris S. is extremely helpful. Whenever we have a problem or questions, he provides the best and fast service. Always friendly!! I would highly recommended 24 Hr Elevator to anyone, because they treat their customers with respect and honesty. read more

As a Community Manager, I work with 24 Hour Elevator on a few different projects where they have service contracts. It is a pleasure working with them. Everyone over there has always had a positive attitude on the phone and at the properties. When there have been issues with elevators in need of repair, I have been able to trust that they would be out quickly to have the issue addressed. I would recommend them to anyone. read more

I am the HOA President of Banker Hill Towers in San Diego. We contracted with 24 Hour Elevator over two years ago for out elevator replacement project. They did a fantastic job staying on schedule minimizing the time of the elevator outage, and weekly updates to the HOA regarding the work progress. Since then they have maintained our elevators. 24 Hour delivers timely response to any issues that occur with our elevators, and resolves all issues and problems to keep our elevators running smoothly. I would highly recommend 24 Hour. - Dan Zorn read more

This company is awesome.They get 5 stars from BAE Systems San Diego Ship Repair, we love this company. I highly recommend 24 Hour Elevator. We are a Department of Defense contract company and it is so hard to complete all the paper work to get approved to do work at our facilities. Trina that handles all the office work is so professional, so polite, and so easy to work with. She handled everything we requested of her in record time everyone of our engineers was amazed by her. Then they sent out John to fix our elevator and he was so kind, so professional, and a total expert. We were up in running with a certified elevator in a couple of hours. I have tried several other companies before I found 24 hour elevator and we are so thankful we found them. They truly are experts from the first phone call I was impressed. HIGHLY recoomend them. They get a 5 star from BAE Systems. read more

24 hour elevator has been tremendous to work with. Most of the "Big guys" have been difficult to deal with while 24 hr's customer service and flexibility has been refreshing..... There pricing is very fair also. I oversee multiple properties in several cities. My only complaint is that I wish they were in every city that I worked in! Also, local rep Chris is a great alley to our business and great asset to 24 hour! Thank you! read more

I manage a small property with 2 elevators and we signed up with 24 Hour Elevator two months ago for maintenance. We have not had any issues with the elevators since signing up with them. They are honest and reliable and what's more, they saved us money over what we were paying before. These guys are a great example of what a small business is all about. They truly care for their customers and understand the value of offering a great service at a very competitive price. Try them out, you wont be disappointed. read more

24 Hour Elevator assisted me with my first elevator modernization project and it took care of me bid phase through completion with no hassles. Being my first modernization project, I along with the building owner rep had many questions and 24 Hour Elevator made us understand exactly what to expect. There were no added hidden costs and the onsite tech, Chad was very knowledgeable. He communicated well with my superintendent and passed final inspection the first time with no issues. I'll definitely be calling on them again for their services. read more

I am trying to figure out how not to make this a 40 paragraph review as to why you should have 24 Hour Elevator, Inc service your elevators. Whatever their highest award is (in their industry) they should have a whole shelf of them by now. I was having major problems with a nationally know Elevator service and started looking around. Thank God 24 Hour Elevator, Inc was here for me. This is where the 40 paragraph review would go but I will save you the time. I cannot say enough about Chris Sommese, Account Manager for the company. His enthusiasm for the company that really takes care of their clients is what sold me and come to find out over this last 2 years that he is not the only one. Every person I have dealt with from the office personnel to Dave my service tech has that same enthusiasm and desire to make sure I am totally satisfied. Oh, by the way, I forgot to mention that their bid for yearly service was 1/3 the cost of the other major companies! I highly recommend 24 Hour Elevator, Inc for your Elevator needs. read more

This team went out of their way to get our elevators up and running. The team was professional and knowledgeable . I would highly recommend them to those looking to have repairs done or monthly maintenance service. read more