If you're in the market for high prices, and poor service look no further. We pay $1200 monthly for Elevator preventative maintenance and cleaning. They didn't show up for 8 months and had the audacity to charged us extra for the high cost of gas. After 8 months we had an elevator down. When they did come out, we've requested that they call and notify us they are here so we can see what they do. They never notify us when on site. In a recent service they were here for less than 15 minutes, the part was covered under our service agreement but because it was after hours we were billed $2,500...for 15 minutes and a covered part. On each monthly bill there is a $225 gas charge.
With the latest service today the mechanic again didn't call, was here to fix an intermittent problem and left after 7 minutes after arriving as seen on camera. He talked to no one so had no idea what was going on. The elevator is stopping high and people are tripping. Sure enough later in the day, the elevator stopped high and a resident tripped.
To top it off, you wouldn't believe the condition of our elevator room! Equipment dusty and neglected, panels not put back on after service allowing dust and sand into the panels, no posting of what service was provided. When we contested a bill, they come over and shut off an elevator. This is a building with elderly and people with mobility issues. They gave us no notice when they did this, but told another vendor it was shut down because of lack of payment before they told us that they turned it off. We assumed they hadn't fixed it yet. They regularly received $1200 monthly from us for absolutely nothing! Sure enough after we called them to check on the repair status, they told us they had intentionally shut it down without telling us and after we called to check to see about it, they demanded same day payment or they were not going to turn it back on. This is negligence! read more