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    Otis Elevator Company

    2.0 (8 reviews)

    Services - Otis Elevator Company

    Elevator services

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    Vertical Transport - Savaria V1504 "luxury finish"

    Vertical Transport

    (20 reviews)

    After our initial installer "stalled" diagnosis of our problem for months, we found Vertical…read moreTransport. Starting with the front office, Andrea was ALWAYS efficient and responsive with our phone communication and took time to provide follow up and detailed updates each time we spoke. Manager Craig was readily available to answer technical questions and explained the various options, cost for repair and best/worst scenarios. And then there is Conrad! Conrad, our technician was absolutely amazing! He is knowledgeable, professional, patient, personable and displayed exceptional work ethics. It took Conrad two visits to repair our elevator. One visit to patiently diagnose and one return visit to install the repaired software (which had to sent out to a third party). Our elevator was repaired within weeks when the installer couldn't diagnose the problem for months AND for a fraction of the cost of a new elevator, which was the solution that was offered by several other companies. All in all, a top notch trustworthy team focused on customer service, quality work that deserves your business

    Had same repeat problem month after month after month with our elevator which Vertical Transport…read moreinstalled. VT would come and fix (?) problem and charge a hefty fee each time. As it turns out VT could have just shown us a little switch or button which we easily could have done ourselves.. But they never did show how elevator wiring could be reset and how we could get elevator restarted. Instead the very large husband came each time and acted like it was a major repair and charged accordingly. Finally after years of being the bank for Vertical Transit I had it with them. I called a dream elevator repair and installation business which was Galaxy Elevators. They were competent and diagnosed the problem which was then easily fixed. It has been flawless with zero problems since Galaxy repaired our elevators years ago. Update: The answer to our complaint is UNTRUE! We never had a contract with them. My husband never praised VT. They absolutely did not ever try to contact us in anyway. They absolutely repeatedly overcharged us when all they had to do was flip one switch within 2 minutes. Ridiculous! If the problem reoccurred within a week, then they didn't charge us. Otherwise they charged full visit price The refrigerator did not have to be removed to fix it. Galaxy easily fixed it without moving refrigerator. Her husband was just too big to bend or to fit in space. Barbara doesn't know what she is talking about because she has never been here, seen the panel, or see how easily it was fixed. BTW, refrigerator was on wheels and I could easily move it myself. Claims that VTmoved it are false. When VT came out here it was an exorbitant cost, even if it only took 2 -5 minutes to switch the secret switch. If VT had been honest, they would have showed us where the switch was. When Barbara's husband was distracted by their extremely active son (whom he sometimes very unprofessionally brought on house calls), was running unmonitored thru-out our private home, he let down his guard and my caregiver saw what button he used to reset system. We reset ourselves after that. Dishonesty, exorbitant "repair costs" that never repaired anything and loose wild child are the reasons we never called VT again. We had no contract ever. It was just the guarantee after they first installed it. The need to reset after every loss of electricity was fixed for good when we discovered Galaxy. If we had found them earlier, we would have saved a great deal of money.

    Lifeway Mobility

    Lifeway Mobility

    (2 reviews)

    Kearny Mesa

    Great place for handicapped mobility needs. Helpful staff. I bought a new mobility scooter that…read moresuited my needs perfectly. A little hard to find and tucked away in a strip mall but worth it.

    UPDATE: 5/30 I spoke to Lifeway, again. While I was on hold, the representative did not have me…read moremuted. Turns out, there is in fact no ship date noted in their system, another lie. Furthermore, "the $2000 is off the table, Eric definitely won't accomodate that unless they remove the Yelp review". A lot of "I told her we need to stick to the contract" statements were made. Lifeway lacks integrity, honesty, and sensitivity to our circumstances. I don't understand how the leadership of a company (Eric) can have such blatant disregard when we are neck deep in grief. I've been in communication with Bruno the manufacturer. I'm going to clarify whether this order was in fact placed on hold on 5/28 per our request (and verbal confirmation from our Lifeway rep Gio). 5/29 RESPONSE TO ERIC: These were the strange alternatives given during my follow up call with Lifeway today, and is a change in story after the initial conversation with Lifeway documented below. While I understand the custom nature of this product, the manufacturer has NOT completed the product. My family member (whom the lift was purchased for, and your team was well aware) has passed away and we are heartbroken. It's disappointing that Lifeway is choosing profit over ethics, especially when Bruno the manufacturer is in full support of the refund. Lifeway's lack of sympathy and condolences is clearly reflected in Eric's response; there is blatant disregard to the circumstances during such a tragic time in our lives. 5/29 ORIGINAL POST: At this time, I cannot in good conscience recommend this company. A stairlift was ordered for a family member, and sadly that family member has now passed. Bruno (the manufacturer) has not completed the product. It is still in production and has several more weeks of expected construction. I immediately notified our Lifeway representative Gio of the deceased family member. The next day, Gio called me to tell me that while he was able to pause the order, but Bruno the manufacturer was unwilling to refund the product despite not being fully made, and therefore the only 2 options would be to forfeit the $10,000 deposit in totality (and forfeit the product) or pay the additional $5,000 for a product that is no longer needed (and not yet made). I reached out to Bruno the manufacturer directly. They were very surprised to hear this, supportive, and created an escalation case immediately. I notified Gio that Bruno would be in touch due to the escalation case. I asked Gio at Lifeway, if Bruno was willing to complete a refund, would Lifeway honor this as well? Gio then gave me several strange alternatives, changed the initial statement and also said "hypothetically we can enforce the contract". I hope that Lifeway, as a business, will do the right thing for the customer and not proceed to financially damage a widower in grieving... especially when funds from the initial deposit have not been fully used by the manufacturer.

    Otis Elevator Company - elevatorservices - Updated May 2026

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