I have been going to Eyeworks for about 10 years. I am extremely happy with the staff and how…read morethorough the exams are. Dr Lai now knows me and my family and is very good natured as well as a great optometrist. My recent visits have been for new contacts and night driving classes for over my contacts. I never thought of night glasses! They are great! As office staff, they are kind and helpful when making appointments and helping with billing questions. I will keep going here for all my eye related needs.

I chose Eyeworks of San Mateo based on their good reviews, hoping to find an optometry I could…read morecontinue using. On August 14, I ordered new lenses for three pairs of my own frames, spending about $1,500. VSP covered the first pair; the other two were entirely out of pocket. As of October 18, I am still waiting to get two pairs back after returning them for corrections. The problems started immediately. I emailed the evening of my first appointment to remove the blue-light blocking option from one pair and followed up by phone the next day. Despite additional follow-up and a voicemail saying they had notified the lab, the glasses arrived with it still included. All three pairs had problems at the initial pickup, approximately four weeks after ordering. The single-vision computer glasses made things look abnormally concave, the computer progressives had lens edges protruding noticeably farther than I normally experience with my prescription, and the everyday progressives had a loose lens. I've been bringing in my own frames for new lenses for several years now and have never had a lens come back loose before. Around September 11, I returned to discuss the problems with Daniel, who introduced himself as a regional manager. He assured me they would address them and that corrections would take less time. Since then, there have been multiple visits, with individual pairs becoming ready at different times. Communication has been particularly frustrating. I have dealt with a different person each visit, and it has felt as though no one is taking ownership of resolving the entire order. After the latest pickup notification, I called at least three times to confirm whether both remaining pairs were ready but couldn't reach anyone. Yesterday, I drove over and struggled to find parking. When I finally reached someone by phone from the car, I learned that only one pair was ready. I have never had this much difficulty getting glasses made correctly. The process has now stretched over more than two months, with repeated visits and follow-up calls. I appreciate their willingness to make corrections, but this has been a very frustrating experience. For now, I have asked them to notify me when both remaining pairs are ready and will update this review after collecting and checking them.

Super sweet people here, efficient and really want to be helpful. They are definitely not phoning…read moreit in. I went in looking for a pair of polarized wrap-around sunglasses, which sounds like it would be an easy enough, slam dunk kinda deal. But I need an extra small, almost a children's frame and ultimately we couldn't find a pair. But I was very impressed with their helping nature and attentive presence throughout the process. Very neat, clean attractive shop in the middle of the city, conveniently located with plenty of parking meters around, and if you're lucky, you can snag a free spot on the street.

Pros at exams and selling you glasses! It's that simple…read more These folks are glasses experts and you get quality care , an education and a fill of your prescription then your on your way I recommend them for your exact glasses needs. Good selection as well

I mean, the reviews speak for themselves. This is truly the kindest, and the BEST optometrist I…read morehave ever been to. Doctor Lin has seen me for same day emergencies and for routine checkups and is always patient, respectful and kind. She'll always be sure to explain things in a way that make you feel at ease. Justin & Alex are equally as great! The vibes they put off are welcoming and open. Not to mention the sweet nostalgic tunes that are played on the record player to soothe the soul. (vinyl over digital, ftw) I actually live hours away from this location now, but will still continue to come back here for checkups and repairs because this team is truly a one of a kind. THANK YOU!

Been coming here for over ten years, the best customer service and good prices for name brand…read moreeyewear. Eye exams are a great price with or without insurance. They have great frames and stay accustom to the newest technologies available.

EDIT: update from 2 to 5 stars -- Alicia called me back and really helped me with my questions…read morestep-by-step. I was very impressed with the follow-up, patience, and helpfulness. Turns out they did have some samples in my prescription in stock! I'm glad they helped me out this time. S/o to the girls at the front desk! Generally I've had a solid experience when working with folks here (my file was transferred over from another office in the past) but just had an awkward phone call with one of the staff. I asked a few questions I was concerned about and got some answers, asked if they had my prescription in stock (which they didn't, which is fine), but after that it was followed up with awkward silences after asking if there are any options I could explore, to the point that I wasn't sure if they were still on the phone. I heard typing in the background so I wasn't sure if they were looking into it for me, but looking back I think he had mentally moved on from the conversation. I asked to see if someone else could help me -- but was met with "everyone else is busy". He asked for my info, and I asked "will I get a callback regardless or only if there's a solution", and the way he answered seemed like I probably wouldn't get a callback. Like some empathy or "we can't help you, but you can explore these options (samples, boxes or brands they do have in stock, etc)" to provide direction . Idk if Benjamin was just having a bad day, but I felt like a burden and an annoyance for asking questions and didn't really have the empathy nor the time to want to help me problem solve.

Came over as new patients about few years ago. Recently, my kids/adult (being more hands off and…read morelet them conduct their own visits. I found in both (separate days) instances , they had done a optic scan vs a pupil dilation (covered by insurance). One signed a consent, one did not. Both were not aware there was an extra charge. The 2nd time around, I decided to point it out, and they had no problem with not charging, but it is the principle and I want to be able to trust my doctor best interest in me (financially as well) vs making a quick dime on these sneaky charges. With the first visit/kid, I let it go). 2nd visit, I had to speak up... probably going to be looking for a new optometry place...

Clear Optometry is an easy recommendation if you care about frames and want real guidance, not a…read moresales pitch. Calvin was super helpful and clearly knows his stuff. He steered me away from a frame that another shop had recommended. In hindsight, that frame would have looked terrible on me, and I'm glad he said so. He also pointed me to the right lens density for my prescription, which made a big difference in what was actually practical to wear. On top of that, the shop carries styles you do not see at most other optical stores. If you want something unique and you want someone honest to help you pick it, this is the place.

Thanks to Calvin for fixing my glasses when I walked in with no appointment. He was very efficient…read moreand friendly.

I just dropped in this morning at about 11:20 AM. Ray was able to get my Gucci sunglasses right on…read moremy face. I have been keeping my sunglasses in the drawer cause they would always fall off my face just being outside. Well, it's about to be summer and I'm gonna be out and about. Ray made sure I could shake my head and look down and dance without them falling off. Thank you, Ray for your care and easy quick easy fix on my sunglasses! They also have some cute shades in the store!

My sunglasses broke so I brought it here to see if I can get an easy fix. Staff got it done in 5…read moremins and helped me reattach the broke part. I would definitely come back for a new pair someday!

Very professional and personable, I like the customer service…read more VSP accepted... Nothing more to write about...

Second the other comments about the rudest front desk. She didn't not listen and completely ignored…read moreme trying to explain the situation. This place does not deserve my business.

Stopped in to find sunglasses that fit my face, I'd been having a heck of a time getting petite…read moreones given I usually had worn children's frames for eyeglasses. The inside is a compact store, housing many frames for rx lenses as well as ready to be worn sunglasses. I was lucky enough to have the owner/shopkeeper, Randa, help me. She pulled tons and tons of frames for me to try. Ultimately I did find one and she offered to hold them for me for up to a week with one courtesy call. They were fully rimmed and I elsewhere found a pair and brand that worked better. Randa was super kind and helpful, what I especially appreciated is her down to earth vibe and attitude. It's conveniently located in downtown SM and parking can be tough, especially during peak hours. They bill themselves as 'reasonably priced,' and though I'm not sure if that's the case, the customer service I got here was outstanding and the selection was vast. I guess they do offer more reasonably priced ones compared to super expensive designer frames. We did have a bit of confusion and misunderstanding about my wanting only polarized sunglasses, and her showing me three frames, which upon her checking more closely, finding that they were not polarized. But I did appreciate her honesty and checking for me.

I highly recommend Just For Optical in downtown San Mateo. They carry a wide variety of styles and…read morebrands of glasses at reasonable prices. I have been a customer since 2019 and Randa, the owner, has helped me find glasses that I like and also fit me well. Randa is always patient while I make my selection and I never feel pressured into a purchase. She is also available on a drop-by basis for minor repairs (such as nose pads) or adjustments. Overall, great service!

Dr. Wong is old school, but definitely knows what he is doing. When I got my computer and reading…read moreglasses and tested them out they were the perfect focus for my computer and phone. It was like my eyes took a breath and relaxed... Amazing feeling!

Extremely overpriced eyeglasses very small selection. But had to go there because they were on my…read moreinsurance. They were very rude. I left and went to a store several miles away for better selection and better pricing.

I've been wearing glasses for nearly 8 years now and while I've always had frames that worked I had…read morenever truly loved the practice(s) I had tried out... until Ideal Eyes. This female-ran business really has it all--the staff is kind and knowledgeable, the place is clean and well decorated, and Dr. Surh is a master of her craft. Not only was she able to quickly get my prescription updated (and answer any and all questions about my eye health), she was equally great at helping me ease my way into contact lenses. Past optometrists have been reluctant to get me onto contacts because of my astigmatism, but Dr. Surh was flexible and gave me plenty of options (with follow-ups) until I found the perfect lenses. Overall, a great and painless place to keep your eye health in check. And while I haven't purchased frames from them directly I can attest to their wide and stylish selection. So happy to have found this gem!

UPDATE: After all that, I decided I'd had enough and told them I was moving on to another provider…read more You'd think that would be the end of the story. It was not. When I booked with the new place, I was informed my exam wouldn't be covered by insurance -- because my old provider had submitted a pre-authorization request and never cancelled it. The new office couldn't clear it themselves; only the original provider could release it. So, one more email, back into the void. I asked them directly: did your office request a pre-authorization on my behalf? They didn't actually admit to that -- instead they just said they'd cleared it, so the new office should be able to pull it now. Should. Great. Let's recap: I never had a confirmed appointment with them, by their own account, and yet somehow they'd found the time to file paperwork with my insurance company that then sat there blocking me from being seen anywhere else. No apology for that part. Almost impressive, honestly, in a "how did you manage to mess up two entirely separate processes in service of one appointment" kind of way. It also took one final round-trip with them before I could actually move on -- fitting, since the whole saga has had the vibes of a messy college breakup: the drawn-out final logistics, the ex who's still holding onto your hoodie. Small detail while I'm here: their emails are often signed "Thanks, Ideal Eyes Team," versus the name of a human. After enough of these exchanges, you start to wonder if there's a person back there at all, or just a very polite AI fielding damage control. On the bright side: I went to the new provider yesterday, and it was like stepping into a different world entirely. Professional, communicative, and nobody made me forward an email to prove anything. Fingers crossed it stays that way.