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Juan was my go to guy, I spent a lot of money on repairs on numerous cars including my fleet vehicles. I trusted him. Looking back, I should have realized things were going south with a van issue he kept charging me for mis-diagnosing problems. I had like 5 things replaced including 02 sensors, cat converters, distributor and other sensors. I picked up the car 3 different times after Juan said it was done. Every time I picked it up I drove it a block and the problem still existed. It's like he never tested it, sad. He put a used $99 computer in and problem solved after spending $1800 dollars. He said he goes by what the computer tells him. Ignorantly, I trusted him. No refunds offered for the wrong repairs either. Me being a trusting fool, I hired him for another service.
Having faith because he acts like your friend, genuine and a man of his word, I go back with a request for him to service my bmw 540i transmission which the dealer charges $750 dollars for due to the cost of the fluid, etc. He says no problem he's done them before and he will do it for $600. I'm excited that he can do it. I pick up the car after the service is done and throttle up to see how it feels, after 150 yards it immediately goes into (trans fail safe mode immediately) and the car stays in 3rd gear. I take it back within 2 minutes and he says. "Sometimes the tranny fluid changes break up all the stuff and the cluthes breakdown and they go bad" huh?! WTF!??? Lying with BS. I then ask him what oil he used. He says "Redline, it's the best, I know what kind of hard driver you are and Redline is what you need" What!!? I'm not a hard driver and Bmw requires the specific fluid that costs $45 a quart that's why the service is so expensive at the dealership. Redline is 10 bucks a quart, why did you charge the expensive service if that was used!? It should have been like $110 instead of $600. Now furious, I tell him that he needs to fix this ASAP, we argue for 10 days and it comes down to me finally telling him I will take legal action. He agrees to do something finally, he offers to get the tranny rebuilt for 2k by his buddy in San Jose who supposedly is a bmw specialist and Juan will eat the install and removal labor. He also wants a positive review for his kindness. Considering the 10 day battle, this sounds as if he's trying to right the wrong. The conditions of the service are that after the rebuild I will have no warranty because of the discount and only Juan must deal with the San Jose shop, not me. Hesitantly, I agree, but after waiting 3 plus weeks it's still not done, I call multiple times 6-8xs, he tells me that because it's a friend deal it's getting done as a fill in and he also said had to also wait for parts from Germany. So angry now, I can't even think straight. Keep in mind, I do not have proper seating to get my 3 kids to school either, so I'm stressed out. He knows this. After 4 weeks, he tells me it's ready. Excited, I hurry and go and get it and sign off. Guess what? it does the same fail safe mode immediately. Now FURIOUS, I go back and he hands over the rebuild money back and says there is no warranty, sorry. We have words, I leave. The offering of repairs was all a paperwork SCAM to protect himself. Legal work order verbage, etc. The next week, I drive to a local tranny shop and he said that he just worked on the same car. ??Huh, what?! What did you do to it I ask. He said "a flush and clean that's it". How long did you have the car I ask. "3 hours he said" Bottom line is he completely lied to me and the tranny never got rebuilt by his so called friend in San Jose, it was just a paper trail to cover juan being liable for the initial failure. He lied to me 21 times I can recall. He smiles as he violates you, the worst kind of bad guy. He held my car to cover his lie for a month. Call after call, I was desperate for my car back. The cause of the problem was the fact he used Royal Purple synthetic (per lab test I had done) as opposed to the required factory oil. He lied about the Redline fluid he said he put it too. There is a big sticker on the bottom of the tranny that says to use the factory oil or the tranny will fail, he ignored it.
Update: I recently had stopped next door to his business for a smog and I couldn't resist bringing up the situation when I saw him face to face. I had assumed that having this review up for some time now he may offer a apology or something similar. When I spoke with him, he immediately took the position of no responsibility in the lies, dishonestly or anything to that extent. In his mind he does no wrong. By the end of the brief encounter, he was very combative and was blowing kisses at me while taunting me. Saying "what you going to do sweetie?" I was so angry. I really don't understand how people can be so blinded by their own egos. This man should be shut down. HE IS A CRIMINAL AND HE DOES NOT STAND BEHIND HIS WORK. HE WILL SAY AND DO ANYTHING TO AVOID IT read more