We had a mold issue in our primary bedroom. Ricky gave a thorough quote and helped to feel…read moreconfident that the remediation scope would fully address the issue. His team set up a solid containment, performed the work to scope, and passed clearance testing with a third party company. They also offered to leave their containment up (including some temp poles) for the duration of my build-back project. The team was careful of my house during the demo which involved carrying large, heavy pieces of shower glass down some stairs and through some turns. The only downside I found during the process was the need to pay for the site visit for the quote. This payment is credited to the bill and it wound up being a non-issue due to selecting BH environmental for the job, but none of the other companies I had out requested payment for the quoting visit.

UPDATE: I appreciate your pride and accountability in your business. We just had very little…read moreconfidence that your bid - the only one for which we paid - was reliable. None of this process was communicated clearly to us. I appreciate the owner's effort to make it right with a refund of the fee. I wouldn't even recommend requesting an estimate from these people. I wish I hadn't. The star is because someone technically came out. They were the only ones who charged a fee to come out, and their inspector spent a total of maybe 50 seconds in the bathroom that had water damage. The person who came out told us would have an estimate within a day, and no estimate. Unlike the other companies that came out, he made no inquiry about the age of the house or mention of required asbestos testing. Overall, his visit did not inspire confidence that any estimate we did get (if we got one) would be valid or accurate (not require change orders). Maybe the reason why some reviewers say they're cheaper is that they cut corners? (We wouldn't know as we never got our estimate.) We were really dissatisfied even with our (extremely brief) visual inspection experience. Communication with respect to the process was not good (as we don't know what's going on). Clearly my short list selection process failed me here. ETA: Apparently they were waiting on payment for the estimate (no one made clear what this process was), which we finally got, and indeed did not include asbestos testing.

I discovered mold in one of my bedrooms at the end of December. I looked around Yelp and decided to…read moretry Zimax based on their high review score. I talked with Milan who told me that I should check with a mold company to make sure there's mold first before doing any construction work. The mold company came out and confirmed, there's definitely excess moisture. They gave me a quote to do mold remediation and I was thinking of using them instead but I was told that they wouldn't do the reconstruction/repair after the mold remediation. So I came back to Zimax. They provided me with a very similar quote to the other company for mold remediation. I liked that Zimax would be able to do both the mold remediation and the repair afterwards. I accepted Zimax's quote and Milan was able to schedule me in for mold remediation quickly. They came on a Tuesday. They removed the drywalls and found that there were multiple leaks from the windows. They set up everything in one day. They set up a paper walkway so that they wouldn't track any dirt into the house. Everything was done very professionally. Friday, they came back and removed their equipment. I was told that the next step is to do water testing to determine all the spots where there were leaks. They did some testing but then told me that more testing was needed. They were gonna come on Monday, but they were able to squeeze me in on Saturday instead. They found all the multiple leaks coming from two windows. I wanted them to start immediately, but there was a bit of delay with their scheduling. I guess with how good these guys are, they must be swamped. But Milan did his best to schedule me in asap. Friday, they came and patched the leaks. Then on Saturday, they came to water test to make sure there were no more leaks. Once they confirmed no leaks, they started the repair work that same day. Everything was pretty much completed on Saturday. Last step was painting. They painted on Monday and we were told that the paint just needed about two hours to dry and it would be good. Overall, a very pleasant and professional experience. This is the kind of company I want to work with for anything I might need. They provided accurate information and was courteous. Everyone showed up on time, ready to work. I was impressed with the end results and the work that they did.

My bathroom and adjacent closet were damaged from a water leak from my neighbor's condo above mine…read more Milan inspected and took measurements of the affected areas and submitted his proposal to my neighbor's insurance agent. Zimax opened up the closet wall and ceiling above my bathtub and performed mold remediation. After 3 days drying with heater blowers, the technicians promptly repaired the ceiling and wall. The technicians were polite and were careful to protect the bathtub surface and flooring. They completely restored the affected areas with no signs of damage. I'm thankful that the job was done quickly and that Zimax took care of the details with my neighbor's insurance.

When a substantial leak drenched our crawl space, I needed help urgently. I called Frank on a…read moreFriday night and he was able to send his team the following weekend. His crew is professional, punctual, and patient. I'm an over-planner and worrier, but Danny and Daniel were always patient, kind, and thorough in their explanations, putting my mind at ease. Frank was also always accessible over the phone and text message if I had additional questions about scheduling and the scope of work. The company also offers general construction services, and Frank offered a bid to patch an exterior stucco wall that our plumber had to get into. Based on our positive experience with the concurrent moisture mitigation work, we decided to contract with Frank on the patching project, too. All in all, I wouldn't hesitate to work with Frank and his team again. I highly recommend Save The Day Restoration!

Save The Day Restoration was awesome to work with. From the moment they showed up, they laid down…read moreplastic walkways to protect my wood entryway and the clean carpet they had to walk over. And then they created a containment center in both affected areas that had CDC energy! It immediately gave me confidence that they were going to take the job seriously and I was in good hands. At one point, I realized the downstairs carpet padding hadn't been removed (after they had already left for the week on a Friday), and I assumed I'd be stuck waiting until Monday. Instead, they turned around and came back within minutes to fix it. That kind of customer service is not something I experience often. Their quote was definitely higher than the other company I got an estimate from, but I felt like they were the ones who were going to do it right and not cut corners. I feel good knowing I won't have to worry about hidden moisture or mold down the line. Huge shout-out to Danny, who gave me the estimate and led the job, super professional and clearly knows his stuff. And Daniel, who felt like his right-hand guy, was incredibly respectful and kind. Honestly the whole team was great. I rarely walk away from vendors feeling this satisfied, but they really lived up to their name. Highly recommend.

Had a problem due to a water leak that turned into a substantial project…read more Alfredo was amazing! Handled 95% of the work involved. He fixed the water damage, repaired plumbing and completely rebuilt the bathroom. Great work.

Interesting that when I gave your lawyer your itemized bill of "work performed" in areas you did no…read morework - I never heard from him again. I also find it amazing that I said I'd see you in court if you wished to continue to harass me for your inflated bill - and you went away because you KNOW you're complete frauds. I've had several people reach out to me to ask how to contest your scams. (One was literally the daughter of an 80 year old woman. Classy guys) I've told them you won't follow through because you know you're a fraud. Now - with this absurd "update" and your response loaded with the most asinine typos and grammatical mistakes - I know intend to follow through with my claims to inform the contractors union so you may not prey upon new homeowners again. You just poked the bear.... Also - for everyone our there - the pic of "Mike H" is fake. There is no Mike H. The fact that they are responding as this fictional character says all you needs to know about this business and their tactics. Find someone else guys. There's a lot of choices out there. *mic drop*.

Serv Pro Torrance Team Andy, Noel , Philana . It's not…read moreoften in reviewing a company and employees that I can't find something to say about improving some aspect of their work. Have a neighbor hospitalized for months. A drainage overflow in the bldg. stack which occurred in her condo over and over partially flooding her place till the downstairs folks noticed the leak . My neighbor wanted me on site to keep an eye on things etc. etc. so I was present every minute Servpro was. Lots of coordination involved Philana A+ job for that. Andy and Noel started the job and ended it not missing a beat. From explanations , containment areas, to clean up daily they were perfect . Can't say enough about the professionalism courtesy respect for my neighbors belongings moving of cabinets etc etc . to boxing contents. Highly recommend this team in any cleanup circumstance. Trust is high on my list. Next time I need Andy and the team I know I don't have to monitor them . 100% trust. Will Swain

A pinhole link in the copper behind the wall in the kitchen started the whole mess. Our insurance…read morecompany (AAA) jumped right on it and hooked us up with ServPro Torrance. Philana was our phone contact, and her sweet and caring demeanor was so helpful. She sent out Gustavo and Luis and they packed everything neatly and carefully into boxes and deposited them where we asked. They too seemed attuned to our angst with the undertaking of the destruction of our kitchen and upset in the rhythm of our lives. Not their first rodeo, but their care and concern was helpful. We met with Andy, the project manager many times as he monitored the progress of getting the water out of the walls. He too was careful and compassionate. It was a lengthy process, and messy, but they were very good and professional and helpful.

Green Planet Restoration did THE BEST job in our house!!!…read more We had a severe flood at house. Insurance recommended to give a call to GREEN PLANET RESTORATION and it was a best advice ever! Team came out immediately and started to do damage control, try out. Efi Haim managed the process very PROFESSIONALLY. They opened walls, put equipment: dryers, blowers, floor mat heaters and air filtration systems to start sucking out the water. They dry out all of the areas affected in the house very efficiently. All this without any charges, because Efi knows how to work with the insurance companies and they billed ours. Offer Frank Sabag owner of the construction department came over and close with adjuster to do repair. Our house was repaired and went back to even better look then before. They used better quality material and service was amazing. Offer and his team were AWSOME! They cleaned everything quickly and was in and out in no time! He kept us updated along the way and was very responsive and proactive. Team was professional and experienced so they knew exactly what they were doing. They really went above and beyond anything I would have expected. I couldn't be happier. I highly recommend GREEN PLANET RESTORATION.

Green Plant restoration did a great job restoring my condo damaged due to water leak. They were…read moreprofessional and on time. They took care of all the insurance needs and worked with me to accomdate my work schedule. Zoe and Eli were great. Zoe was the PM on the project. She always kept me updated on the progress and the next steps. Ronit, the office manager was great to deal with. Overall I had a very good experince and would definitely recommend the company for my friends.

Excellent team of workers, and I do mean WORKERS! Thank you for your hard and diligent work with…read morethe mess we had!

They did a great job! They were very thorough and responsive to our questions. We had concerns and…read morefound them on Yelp on the weekend. They were able to to talk to us that day, give us pointers until they can come and set up an appointment for an evaluation. Once we got their quote we started the process. They blocked off the room and remediated all concerns about mold. See attached picture. Highly recommend them!

5 stars. Responsive, punctual, professional. Thoroughly inspected everything and found 2 issues…read more Repaired them too!

Carson was fantastic from start to finish. He was professional, knowledgeable, and took the time to…read moreanswer every question we had without making us feel rushed. He explained everything clearly, helped us understand the leak detection process, and was very accommodating throughout the entire visit. During a stressful situation, Carson made the experience much easier with his patience, expertise, and willingness to help. We really appreciated his excellent customer service and would highly recommend him and Rapid Quality Leak Detction to anyone needing leak detection services.