Made an appointment for a pedi and gel mani 2 days prior to appointment date and time so that I wouldn't have to wait, but I waited anyways. No one greeted me, and my friend was already sitting at a pedi chair and the one near hers was open so I sat there. It took about 10 minutes before someone properly acknowledged me and filled the tub with water and then another 10 minutes before someone actually started working on my feet. During the pedi, scrubbing was maybe 7 seconds long, not nearly enough scrubbing for what they charge for a pedi ... I got the Dead Sea salt pedi which was short of relaxing and well as short of the pedi expectation one would expect/and signage stated it would include. Once I was "done" with pedi they pointed me in the direction of mani station. Well that's where things get even more messed up. I noticed my toe nails weren't painted up to my cuticle so I asked the lady why and so she told me to wait then she would fix it. Off she goes to clean my pedi spa. Then she comes back to "fix" the poor polish job and then she abandons me without telling me how she's was off to do another persons pedi or anything. I know she does manis because she was doing one when I walked in. Before she painted my toenails she put acetone on my fingers to remove the old gel polish to get things started for my mani but then I get abandoned?! When I asked to speak to the manager, a man Tony tells me that I need to wait. I was already at the salon for 1.15 hours and needed to wait now for my mani with my fingers now soaking in acetone for 20+ minutes. I said that's not right, not only did he not apologize and/or try to make things right, He insulted me and said that the person my lady was working on had an appointment set up as well and that she shouldn't have to wait. She had an appointment for a half hour after mine, it's not my fault they double booked. This was the last straw for me. I took off my acetone foiled wraps and declared that I was all set with waiting for my mani and paid for my pedi and left. I never once got an apology from this manager but the pedi lady did say sorry. Well that was a little too late, and did not solve anything, so I left and will never go back again. Poor communication, lack of customer service, and poor paint job is enough for me to not recommend this place to anyone. What I was looking forward to for 2 days (as long as I had my appointment booked) was nothing more than an inconvenience and an unpleasant encounter after a long work day. Keep it moving people, don't waste your time or hard earned money. I know I won't be going there again! read more