CAUTION USING THIS BUSINESS I have had a maintenance contract with them for several years. Now they are not returning my call for the past month and service is due on my GENERAC. Calls are being forwarded to another company and they are not telling me ANYTHING about what is going on and why my annual maintenance call is not being returned. What is going on with ONE STOP GENERATOR SHOP: read more

Installed a refurbished 16KW system when we clearly contracted for a new system. Then the company owner sued us when we unsurprisingly held final payment. Yeah...that didn't go well for him. read more

Service department have a terrible attitude and does not have a care in the world how long your generator is down and not working. This is after they sell you an extended warranty!! Go somewhere else! read more

So, my generator installation was finalized on December 18, 2024 after hurricane season was over. What I thought would be a 2 week project took months even though I did not need a permit, HOA approval, or any other roadblocks as this was a replacement project. I am still calling Rack Electric daily as they never repaired the drywall that they took out inside my garage as part of the generator install. They promised to repair it and have yet to do so. With this cold snap I am worried that rodents can get inside my wall as the insulation is exposed. I would not recommend Rack as they definitely do not have your back. They have internal communication problems that need to be resolved before their company functions smoothly. read more

Early on Jon the owner and I met to discuss options of different manufactures . I was kindly educated. Early on I determined the techs were all impressive. Prompt logical preventative maintenance has been on going. Today Technician Muda Musa came to service my system. Exceptional customer service occurred your technician Muda represents 1 Stop Generator at a very high level. Thanks Muda read more

The initial sales rep Nikki Diamond was very knowledgeable and easy to work with. That's the only reason I went with this company to start with. Everything after was very professional and hassle free. Ryan was also very knowledgeable for the final tutorial when everything was up and running Highly recommended!! read more

I had 1 Stop Generator Shop come out for repairs as our Generator had an issue. The technician, Musa, arrived and was very nice. He was able to repair our Generator in a timely manner. The cost was reasonable for the amount of time spent and repairs made. read more

Had an appointment between 8-12 and they never called and never showed up. I called and they said they could reschedule in 2 weeks.

If you have any problems as I am having with 1 stop generator installation ,this company could have burned my house down. Installed 125amp& 200amp service on( 1) 200a service. They had to rip it all out and start over again. A week later,never hooked up neutral on main power box at my sisters house and Sparks coming out of plugs and never fixed and still sent inspector out and failed again.make appointments and never show up ,and do not have proper equipment on site. tell you they're showing up and do.we paid 48000.00 2 generators .4 total fails from inspector.he is trying to get a license now so put in your complaints at florida department of business and professional regulation Below# If you would like to Put in complaints heres to get you started. 1)Florida attorney General 18669667226 2)Florida department of business And professional regulation 18504871395 3)generac 12625444811 This is what i said to him and this is what he said. read more

1 Stop Generator Shop - This is what i said to Jon andio - Generator Installation/Repair Near Me - West Palm Beach, Florida

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Service is terrible no callbacks. Was an excellent company when it was owned by One Stop Generator now that rack electric has taken over. It is not what it used to be would not recommend them to anybody. read more

When they called me !! and told me I had an issue and were scheduling a service call I said ok !! Service guy came and said nothing wrong .. I said great Then they billed me $200 Ive since switched. .. they don't want to listen .. just charge can not recommend read more

Great Service performed today by Barry! Very comprehensive in making sure generator working as designed.

Since they got acquired by Rack Electric- communication has come to a 100% halt. We have tried calling daily to receive an update of completion of our install to no avail. Answering service only. To spend this kind of money and have no contact is reprehensible. read more

Great value for the buck. Nice friendly staff. Have only had pizza but will be trying other dishes.. extensive menu

Barry was efficient and knowledgeable. We feel confident going into hurricane season with our maintenance and service from 1 Stop Generator Shop. read more

Jon is completely lying with his response to my last review. The solar was installed on the house 3 years before the generator, so on top of being extremely unprofessional, now he is also a liar. Use this company at your own discretion, but I definitely cannot recommend them. read more

One Stop has been doing yearly service on our existing Generator. When we decided to put a generator at a second location, after seeing 3 vendors, we decided to go with One Stop as they were the only company that had the equipment for the tank dig, in the back yard, that was small enough to fit through two gates without tearing down a section of the fence. Once the permit was approved, the install and inspections went smoothly and in a timely manor. read more

When this vendor came to our home to maintain a 2 year old generator, they sold us a new battery to be used in the unit. We asked to have the old battery left with us but the technician said there would be a $45 charge to do so. We paid for the battery when we purchased the generator and should have been given the $45 that the vendor will get when they return same to their battery vendor. So far as I am concerned this is improper business practice equivalent to a civil wrong. . Additionally, when I called to complain, the woman speaking with me on the phone wished me a good day and hung up on me while I was in the middle of speaking. read more

We needed service for our older Briggs and Stratton Generator (propane) which we inherited with our house. After a year of going strong, we had some issues. We had two local electricians out. (One even replaced the battery and charged us $300 and we still had issues.) In steps 1 Stop and technician Ervis Koci! He did an awesome job getting the generator going strong in case we have a storm. He also went over everything he did while servicing as well as the startup procedure (since I have manual switch). They are now our NEW service provider for our generator and I wish we called them first. If you need generator service and want someone who knows what they are doing - call 1 stop and ask for Ervis. read more

I had them come out and give me a quote, which was a little higher then some of the others I got, but based on their reputation I wanted to pay for the best. They were quick to cash my deposit check and set up an appointment date. The day of the appointment they called to tell me the parts didn't come in and we had to reschedule. Ok, it happens. Next appointment date (which I took off work for) they called me in the morning to tell me they ordered the wrong part. For the third appointment I got a call the day before this time, telling me that the now correct part hasn't came in yet. Finally, it's the fourth appointment and their techs come out. They were very nice and professional, I will give them that. I was told they would have to install it differently then they originally thought from the estimate and it may cost more money. I told them that was fine, again I don't mine paying for the job to be done correctly, just tell me what you are doing and how much it will cost me before you do the work. They call the office to discuss the changes and get me a new estimate. I am told that they are going to replace two of my breakers and will honor the original estimate, since I had a lot of trouble scheduling my appointment. I thanked them and they continued with the install. Once the installation was complete they showed me the work they did, gave me a demonstration, and handed me the invoice showing what I owe. At this point I confirmed again that the number on the invoice is all I owe (they confirmed this) and I wrote a check for this exact number. I was left a very satisfied customer. A week later I get an email from 1stop saying I am late on my payment, and an attached is an invoice I have NEVER seen before showing that I owe $642.00 and the due date was the day before. I call 1stop to figure out if this is correct and have to leave a voicemail, but no one calls back. I send an email asking them to call me back to clarify what is going on. The next day I get a call Heather, she confirms the debt and says they are going to put a mechanics lien on my house if I don't pay. I explain my side of the story and she says she will look into it and promises to call me back. Later that day I get the bill emailed to me again, but this time with the taxes taken off. I wait for a call but get nothing. At this point I am so sick of dealing with them, and so worried they are going to put a lien against my house I just pay them. I never would have thought a company with this reputation would give me a quote, miss my appointment 3 different times, confirm what I owe and take my money for the work, then later change their minds with NO explanation, and extort me for more money under the threat of putting lien on my house. I wouldn't have minded paying the extra money if I was told about it in the beginning, but I do not like a company that doesn't stand by their word and and attempts to extort their customers. Do not be deceived by all these good reviews, their reputation is as fake as the estimate I got. read more

I cannot say enough good things about this company. From the very beginning you are speaking with Jon, the owner. Their people...Jessica, Stevi, Kendall, Lacy and Alex(I'm probably missing someone)are each assigned to help in different aspects of the (long) project.....In my case, a whole-house generator. It required coordination with FPL and TECO gas.....and all kinds of permitting. They were very knowledgeable and professional. Then came the Big Day.....Installation. Jared and Jimmy were the best. It's now in and worked right away. They made it simple for the end user and I am happy to recommend them to anyone shopping around for a Whole-House Generator. Rick Nisbeth Palm Beach Gardens, FL read more

I am new to Florida and wanted a generator for my house ( I hope I never need it) My neighbor referred me to 1 Stop. I priced several companies and felt most comfortable with 1 Stop. I sure made the right decision. From the first meeting to the final installation, every single person I had contact with in their organization was a pleasure to deal with. I was kept well informed during the entire process. The installation team was exceptional- prompt, clean, neat, polite. I said "thank you" to the installer and he immediately said, "thank you for your business" Something I have not heard in a long while. This has been a wonderful experience, the generator is installed, tested and working. I highly recommend 1Stop! read more

DO NOT USE THIS COMPANY!!! I had someone come out for a maintenance call. They charged $200 just to come out and look at it. I had to call a numerous amount of times to ask what needed to be repaired and wanted a explanation The lady I spoke to in the maintenance department was unable to communicate what was wrong and what needed to be done. She was very nasty. I asked what the $200 was for she said to come look at the generator. This is robbery!! I told her I was going to write a bad review on yelp she said ok. So here is the review. Again. DO NOT ISE THIS COMPANY!!! read more

They were on time delivered all the promises never a problem great to do business with highly recommend

Jen came out my house today to give me a quote for a new Generac generator. She was very nice and knowledgeable, not at all pushy like an A/C salesman. So impressed I gave her a deposit check. Jon A. 10 out of 10 for Jen, and I hope the rest of the process works out as wonderfully as she did. Highly recommended, give her a pay increase ! Paul. read more

Horrible service Made me spend 2 grand on my generator and the unit was not operable !! Wouldn't take responsibility for the failure in spite of having a service contract with them for years; not recommended read more

I have used 1 Stop generator 10+ years for service. They are reliable and I like their service so much ,that I just did a swap out with my older generator and bought a new one from them which was just installed about a month ago. I always have a service contract with them. read more

We called One Stop during the summer- Nicki called me back promptly. She explained everything thoroughly. We were very pleased with the work done and communication. Very smooth transaction and service. No issues, timely and good work. Thank you! read more

Stay Away. We had them install our generator. And while everything was good to start, it became clear quickly they were interested in a quick buck and not providing proper service. We even bought a service contract. But they did not come out and service the generator in a timely manner. After Irma and gas fumes came into the house they did not any responsibility. 'Up to code' was their only response. No offer to fix their crappy install. There are better companies to do business with. We spent close to $14,000. We got ripped off! Stay away from 1 Stop Generator Shop. read more

I have never seen worst service and lack of professionalism. I just built a house and have all kind of problems with the builder, but nothing compared to the problems I have had with this company. I paid the first installment back in March 2020 and today, September 27, I still do not have the inspection, by the City, approved. They damaged all the landscape next to the place the generator was located. I've been all the hurricane season not knowing if the generator is operative. They claimed it was and when a technician came to the house I asked him to cut the electricity to verify it was operative. It was NOT. Needless to say that, at this time, I already paid 90% of the generator and still not have the permit and have a very annoying problem with the ovens caused by their lousy installation. read more

I have had a lot of major projects done in my homes over the years and 1 Stop is one of the best firms I have ever worked with. They made a complicated project paint-by-numbers with clear communications every step of the way and an accurate budget that they came under. I was given a full roster of contact names at the start and had different players come in as needed for each stage. They managed all the details to get HOA approval and had a solid working relationship with our town building department to get sign off without a glitch. Great experience! read more

We contracted with 1 Stop for a 22Kw whole house generator. Everyone at 1 Stop has been extremely professional from Sales to Installation and post install. When we submitted the 1 Stop document package to our HOA they said they had never see such a complete package and we were approved immediately. The installation went very smoothly and our power was out far less time during the install than was originally estimated, which was greatly appreciated. The install site was left very neat and we passed inspection on the first pass. There was one glitch after a couple of weeks (Generac issue not 1 Stop). 1 Stop took care of the problem immediately and resolved the issue. I am glad we have the 10 year warranty as 1 Stop will be providing the service under the warranty. Great peace of mind! Everyone we've encountered at 1 Stop has a great customer service attitude. I highly recommend. read more

I researched several companies to do an install of a Tesla Wall charger and many gave me the run around. 1 Stop Generator shop was extremely honest and gave me an honest quote. I accepted their quote and they put me on their schedule in a reasonable amount of time. The install was extremely professional, Adam and an associate did a great job. They had to cut some drywall to do the install and let me know in advance. When complete, they carefully patched my wall, and even offered to come back after the wall dried so they could sand and make the texture perfect. Now I'm charging my Tesla really fast due to the 100a breaker they installed, as well as optimizing the settings of the Tesla charger (which I have no idea how to do). If I decide to install a gas generator, I will definitely call 1 Stop Generator shop, they've done several generator installs on my street, and the neighbors I spoke with are extremely happy with the job they did. read more

I called 1 Stop Generator to schedule an appointment to come and see my existing generator and discuss either upgrading that one or upgrading to a bigger and better system. Sabrina was awesome scheduling Nikki to come out very quickly. NIkki is so knowledgeable and helpful in answering questions and discussing my options.. I've ordered a new generator and look forward to getting it installed and having power when needed. read more

Jon and his crew are professional, knowledgeable, and do excellent work. I love that my generator is monitored from their office and they know if it is not working before I do. They did our first generator in 2007 and in our new house last year and I have complete confidence in him and would recommend him to anyone., Janis read more

Awful customer service. Lied about everything. Their subs cannot be trusted or counted on. They refuse to answer my questions or explain why they lied. read more

I would NEVER do business with these guys again! Their owner, Jon Andio lied to my face about how he did business and then screamed at me on the phone today. I paid them over $18K for a backup generator in May, 2015 - it wasn't installed and operational until September 22, 2015!! I heard lots of stories from this guy about why, but the real reason is that I paid him up front as he asked. They took forever to return calls and despite getting told UP FRONT by the county that they had placed the generator a few inches in the wrong spot and would have to move it - they ignored the big red lettered stamp on the permit and then didn't tell anyone. The owner claims that his wife/daughter/assistant/person in his office who gets blamed didn't tell him while he was out of town. That doesn't explain how he could take over 90 days to finish this job!! Rather than walk me through the unit and the web setup, as he promised, he simply threw the manual with handwritten prices for the warranty on my backyard grill counter. Then I didn't hear from him for another week. I finally reached him today, and he started screaming at me - this guy is NOT A PROFESSIONAL. He's upset because I PAID HIM $18K and want what I was promised. They finally came to do the walk through yesterday and the installer, Jared, pointed out that a switch was turned off and that there was NO WAY it could be even been tested previously. I'm very concerned that they won't be able or willing to honor their 1 year service warranty. read more

I have worked with 1 Stop since 2012. They have always be professional - diligent and stand by their work. The owner takes pride in the work he does, and I have never had any issues using them- quite a few times over the past 4 years. They have completed large jobs and smaller jobs for me and they were all done right the fist time. I highly recommend them to everyone ! read more

Nikki, the sales associate from 1 Stop Generator Shop, was outstanding. She was well-prepared, efficient, and imparted confidence. A competitor met with me earlier in the day. There was no comparison between Nikki's depth of knowledge and the other individual. read more

We were referred to One Stop Generator by our electrician friend. Our 10 yr old generator stopped working and had a warning message reading high voltage running through it. I called One Stop and they had someone out to fix it right away. They educated us on the problem and fixed it with the least cost option. They also advised us that our unit was deteriorating and they recommended getting a newer, more efficient unit within the next couple of years. We appreciated this advice so we can plan ahead and budget for this expense. I recommend this company and would definitely use them again. read more