Our plumber that came to address our leak recommended this company. I checked online and saw the 5…read morestar reviews and gave them a call. I would love to have received 5 star service and give them a great review but unfortunately it was a terrible experience. Biggest issue was poor communication, second poor planning and miscalculation of costs. The first guy said to expect the project to take about six weeks, that was on September 15. The project wasn't finished until January 13, much of that was their poor planning but some was due to communication issues with the insurance adjuster. They kept trying to get "us" more money, which none of the money comes to us only to them. So I think this is key to the poor service we received. I wish they would have told us up front they didn't want to do the project for what our insurance gave. One thing they made a big argument over was needing a trash dumpster, insisted they had to have it. Finally the adjuster gave them the amount for a small dumpster. They never had a dumpster on site. So the extra three weeks it took wasn't worth it to us at all. We provided details of products we wanted to Chelsea on 10/17. We knew that there could be a difference in the replacement value of our countertops and what we had picked out. They got the contract to us on 11/10 and did say there would be a separate contract for the backsplash since it wasn't covered in the insurance settlement but part of it actually was covered by insurance. Also they did not credit us for the amount insurance paid toward it until I caught it and pointed it out. They made no mention of additional costs of countertop and the contract showed the countertop included. Two weeks into the actual work, 11/25, they contacted us saying we would owe them an additional $5718 (34% of the total contract fee) for the difference in materials. This should have been disclosed at the time of the contract. In their calculations they failed to credit us everything the insurance had allowed. They also had referred us to ProSource for picking out materials and their price for the same materials was $1841 less than who they chose to buy it from which shows they were more interested in lining the pockets of their business buddies than getting the best deal for their "customer". Also they knew it would take a week to get the materials in and another week to fabricate yet they didn't order it until two weeks into the actual work causing more delay. The countertop going to the stove was made 5/16" too long. That might not sound like much but it pushed our stove over and made the back edge of the stove hit at where the outlet is. The plug is pretty thick so the stove wouldn't go back flush with the wall as it did before. When I sent this message to Chelsea she didn't respond sorry let me have them look into it and see what we can do. About an hour and a half later she called with Paul on speaker with her. They said they talked to the contractor and he said our previous countertop wasn't square and he kept getting different measurements every time he measured as if that's a legitimate reason for the measurement to be off. Showing again they don't care about us but protecting their business buddy. After our pushing, it took over two weeks for them to get an electrician out to move the outlet, not the best solution, it would have been much better to have had the countertop cut correctly. The other incident that shows their lack of consideration for their "customer" is the faucet. When they went to install it on 12/22, they had misplaced a lug nut and it's specific to the faucet and can't be bought at a regular hardware store. We were told it would be two weeks before they could get the part, thus delaying having a workable kitchen two more weeks. When we decided that wasn't acceptable and insisted that they pay to replace the whole faucet and get it installed before Christmas they said the contractor would be here on the 24th to install it. He didn't bring a new faucet but said that when we pushed them they chose to pay the extra shipping of the part to get it overnight. That should have been their first choice seeing they were already running behind the completion date not expecting us to wait two more weeks. Lastly they said at the beginning they would do a walk through and take photos after everything was finished. They never did.

Super Professional Honest, Fast Response Time!…read more I was very impressed with the RestoPro team. I had a leak in my roof which caused some water to drip through the ceiling of my dining room after a big storm in June 2023. I called RestoPros on probably the busiest day of the their year (tons of damage all over town). They texted me back immediately, letting me know they were on a job and that they would call me shortly. Lo and behold, 5 minutes later, they called and ended up coming over an hour later. Their tech was super knowledgable, and went into our attic crawl space to discover that the leak was small, and the damage was minimal. Paul, the owner gave us some recommendations and counted our meeting as their complementary consultation... So it was free of charge! They could have easily convinced me that they needed work, but instead, they took the honest route. I love these guys.

These people are liars and thieves. The company representative came to give price for cleanup of…read morehoarder house. Said crew would be in hazmat gear, etc. I accepted with the price of $2700. Crew comes, regular clothing, no masks, 2 wore disposable gloves, the other wore none. They left early because of being called to an urgent cleanup. Came back next day to finish but left stove top filthy. Turned off the refrigerator which flooded the kitchen floor and frozen foods all spoiled. Then sent me a bill for almost double the quoted price. I said I would pay the agreed upon amount. They are taking me to small claims court, which is just fine with me. The truth about these scumbags needs to be told.

Do not hire these crooks. I had a friend that was murdered in my rent house and this company did…read morethe cleanup. They refused to give any pricing. Once done they sent me a huge bill for $11,900 and the cleanup was almost all just in the bathtub. The bathroom is very small only 5 ft by 7ft. They charged for ppe which there employees didn't wear, osha setup and tear down which they didn't do, $1000 in cleaning chemicals, dispatch fee etc. they didn't even complete the job. Had to hire someone to finish. When I refused to let them take advantage of me during this terrible time, they filed a lien on my property. This is a horrible company taking advantage of people during heartbreaking times. I'm not the only one they have done this to

I wish I could give one star. So long story short, I just moved here from California and bought a…read morehouse. I called Servepros and they came out in about 4 hours and couldn't identify the leak. They charged me $300. I finally paid after not receiving any replies asking for an explanation or an itemized invoice. Unfortunately my dad is a State Farm agent in Southern California and will not be using your company anymore. I finally paid the invoice though smh. Idk if it was this location though tbh.

SERVPRO of Greater Broken Arrow was chosen by my apartment complex after we noticed water leaking…read morefrom a light fixture. The drywall was crumbling and the paint was discolored on the ceiling. The team was super considerate and easily fixed the small issue. Overall great experience.

I had damage in my home from an exterminator company that did not inspect before applying a termite…read moretreatment that involves drilling 3 foot deep holes at 12 inch intervals around the base of the foundation and then pumping termidor pesticide into the holes in the ground. Due to the negligence of the exterminator, the pesticide ended up being pumped into in the lower level of my split level home, not into the ground. I called ODR to mitigate the damage. Basically, about 1/2 of the downstairs ceiling, carpet, floor planking and drywall had to be removed and properly disposed of. They did an amazing job with the mitigation and removal of the damage. However, the real value ODR brought was in the 18 months they stuck with me as I had to sue the insurance company that represented the exterminator. They are experts in the world of insurance damage claims and detailed estimates with all of the proper coding for sinks, drywall, carpet etc. They also provided subject matter expertise that allowed me to make the decision to move forward with the lawsuit as the insurance adjuster was a despicable person, paid to delay and block rather than resolve my claim. They went above and beyond my expectations at every step, I felt I had an expert partner I could call to assist with the myriad of questions I had in what was for me, uncharted, dark water. Disaster recovery often involves a lot more than removal of damaged drywall, you unfortunately might have to fight with an insurance company. Pick a partner like ODR who can give you the tools for the fight.

From the owner: Oklahoma Disaster Restoration & Tulsa Carpet Cleaning Specialists, Inc. is a family-owned and…read moreoperated business that has been open since 1988. Our technicians are trained and certified in Tulsa disaster restoration services such as water & flood damage, fire & smoke damage, mold remediation, and additional disaster restoration services. Our company has invested in state of the art technology, staff, and equipment for reconstructing your home to its original state or better.

These guys have been an absolute Godsend! Not only do they know what they are doing and they got…read morehere quickly, but they were so helpful with other stuff. After a flood you need to move stuff around to get it out of harms way and just go sort through things. I'm 64 years old and there's lots of stuff I can't or shouldn't do anymore. They were so helpful with that kind of thing as well! They had a lot of good suggestions too about a lot of things. It's been a week since the flood and Allstate still hasn't decided whether they are going to cover the the dan (the water heater blew out and soaked one end of the house; not sure what they are basing the possible denial on, but they still won't allow anyone to do any work.) I had to hire my own water mitigation company or else the house would have been uninhabitable by now with mold growth. I'm so glad I found these guys!

Quality work, dedicated team of employees. Great communication. Andrew did an outstanding job…read moregoing above and beyond, checking everything out and returning the next day to see whether things were dry enough to remove the fans! i had a leak in the attic due to a copper burst pipe. They removed the sheet rock, after determining that the walls were wet, they draped Plastic in the area to keep from getting dust everywhere! They did such a great job, I would recommend them in a heartbeat and would use them again, but hoping I don't have to, no one wants a disaster!

I can't even tell you how thankful I am for Blue Dog Carpet Cleaning…read more Two big, furry, dirty labs who roll in the mud then run on your white carpets are NOT a good combination! I have had stains in my carpets for YEARS. I had another company come out to clean and they did a good job but there were still a few pesky spots. I didn't expect them to come out anyway so I wasn't disappointed. About a year later I came across Blue Dog's website and it said they specialize in pet odor removal. This is not just a slogan! They really do. The odor is gone and so are the pesky over a year old stains! It's a miracle and I'm not afraid to have friends into the bedrooms again. Thanks, Blue Dog!

Blue Dog Carpet Cleaning is by far the best around. He is super friendly and really knows what you…read moreneed to have done. He gives suggestions on what you might need done but doesn't pressure you to get it done. However, listen to the suggestions and feel free to ask him questions! why? because he explains why you should and isn't going to tell you something that isn't needed or will improve your carpet tremendously. He has great customer service and it giving you what you pay for! Couldn't be happier with the results he consistently gives.

Tawny helped us in such a big way! our garage was out of control and bordering hoarding. She was…read moreprofessional, quick, efficient, and worked with our budget. After many years, we are able to have a useful and functioning garage. We highly recommend her and her team for ANY type of heavy clean up needs and will always refer all of our friends and family to them. Thank you!!

From the owner: *Nobility Trauma Clean-Up LLC specializes in trauma, crime scene and hoarding property clean-up…read more Staff is trained in biohazard recovery and disposal. We are OSHA compliant and extensively trained in blood borne pathogens. The priority of our staff is to provide emotional support to families during difficult circumstances, and to demonstrate empathy and respect at all times. *Services offered in McIntosh County, OK., Tulsa County, OK., Wagoner County, OK., Okmulgee County, OK. *Open 24 hours Monday-Sunday *Free estimates