Had maybe 2 mistakes in the 30 yrs. Ive been going there. Great customer service, ALWAYS!!!

The worst experience I have ever had. I dropped my clothes off at 7:15 am and they told me they would be done by 4-5 I arrived about 20 mins early and was told they will be done around 5. I waited and I had 2 pairs of jeans and one shirt. All supposed to be starched extra heavy. When she handed me the jeans they were still wet and wrinkly. I told her I was not going to pay for them like that and she said there's nothing she could do. I am highly upset with the quality of this store. Every piece of clothing was half done and done absolutely terrible. read more

Yale Cleaners - Dry Cleaning Near Me - Broken Arrow, Oklahoma

Dropped off high school letter jacket for cleaning. Very professional staff greeted me as soon as I pulled in. They took notes to what was needed and made sure contact info was correct. They did and amazing job cleaning my jacket, no issues whatsoever. Will definitely use them again. read more

I took my shirts and they didn't return one of them to me when I saw again if they had it no one answered for it, saying that they had given me everything. I asked them to check the cameras so they could see that they never gave me that shirt back and they didn't want to. In the end, they told me to check well at my house. If you go to this place, be careful and always ask for proof of everything. I thought they were a serious company. read more

Kind staff and really efficient! Love the drive through feature. I brought all of my winter coats to store them for summer. I had to call them a few days later to see if they were done but other than that, they were fantastic and did a great job. read more

The staff is always friendly and fast.

I can't say enough about Ella, she is always so helpful and always has a smile on her face. Thanks for doing a great job.

The ladies at this location take customer service to a new level! They have gone above and beyond to make me a happy camper! I will never go anywhere else and recommend them to anyone I know! They have become like family! read more

Hit and miss on cleaning quality. Had a couple pair of slacks ruined. Price is high unless you use coupons which helps bring the price down to other cleaners. Personnel nice but the manager is unprofessional. At least the one I dealt with. read more

The ladies at store #92 are beyond awesome..they know my name when I walk through the door, they take great care of my clothes. I did have one issue that they addressed immediately and it never happened again... I get a great value for my money and my clothes look wonderful! Aurora is a great leader and I like doing business with her! read more

The ladies at your facility here are professional, courteous and always greet me with a smile. I wont go anywhere else

On Feb 25 I took 2 full suits 1 polo and 5 dress shirts to store 21. I go that same afternoon to pick up my items and left well when I got home I hung up the items without removing the plastic. The next morning I put on the polo(dry cleaning item) and it smelled so bad It instantly gave me a headache so I smelled everything else and the laundry items were fine but my suits also smelled bad like a chemical smell. So I loaded everything up and went back to the store and told them about it. The service clerk said well I cant smell anything......I said no disrespect but maybe your are used to the smell but I do and its nauseating. They offered to redo the dry cleaning items(2 suits 1polo) later that day I got the notification that my cleaning was completed so I went back and the afternoon crew was working and the items smell had gotten worse. And I ask the gentleman what is the problem I've had items dry cleaned many many times and never experienced this. His response was "oh thats just the chemical used to dry clean." Ok but why does it smell this offensive? Again I've never had this happen before and its very bad. Well the manager (which happened to be the same manager from the experience above) is at the adjacent counter said "hold on I'll be right there" she came over and said "whats the problem here?" I told her I had to have these items redone due to the smell and she replied oh yes he was correct its just from the dry cleaning chemical. Again I asked why is it smelling now when its never happened before? She replied noone else is complaining about it... I said ma'am im not everyone else I paid for a service and I am not satisfied with what was given back to me, what can we do to fix this? She said just hold on let me get another item that was dry cleaned today and let's see if it smells. I said ma'am I don't want to or need to smell another customer's item, I want my items fixed. She well just leave them here and we will do them again. I said well what will change in this process? If I leave it itll be the 3rd time my items will be dry cleaned. She said we havent tried it 3 times. I said ma'am I didnt say you've done it 3 times, I said if I leave it again it will have been processed now 3 times, if you cant offwr me a solution or change I dont see the point of running it again with the possibility of it smelling worse.She said WELL I DONT KNOW WHAT TO TELL YOU, IM NOT A MAGICIAN!!! (Deep breathe) I said this is absolutely unacceptable service, I got my items and left before I said something I would regret. Before leaving the parking lot I phoned the corporate office and left a message due to them being closed. Drove directly to store #92 explained what was going on and my issue and the counter clerks and the store manager immediately apologized on behalf of the company and told exactly how they would rectify the issue with my items at no charge and they would be ready the next morning. The next morning I got the notification my items were ready for pick up. I arrived at the store and my items were perfect and not smelling at all. STORE 92 has my business moving forward. AWESOME CUSTOMER SERVICE read more

Always very polite & courteous. Have never had a problem. Would highly recommend! Great customer service!

Yale Cleaners has taken care of our family for years. The service is wonderful. We are always greeted with a smile. We don't feel like "just another customer"....we feel and are treated like family. Thank you for taking care of us! read more

Everyone is always friendly when I drive up to drop off or pick up. They work as quickly as possible and they recognize me because I've been going there a long time. read more