One star is, is one too many. DISHONEST POOR COMMUNICATORS…read more My boyfriend took his diesel there. Told them he had replaced the fuel injectors within the past year, lift pump within the past two years and believes it's most likely the pressure pump but does not have the scanner required to do the other diagnostics that need to be done. My boyfriend called around after dropping his truck off around 9 am. I sat like a fly on the wall listening. My BF asked about his truck the person on the phone sounded annoyed when they told him "I'm with a customer can you hold?" He came back on the phone and proceeded to tell my BF that they aren't really sure what the problem is but they think possibly 3 of the injectors failed and would have to charge around ballpark of 400$ to take them all out to test them, but it could be the pressure pump they don't know for sure. Long story short he called up Jefferson State diesel (JSD) where he had purchased the injectors to begin with. The friendly staff member answered, "Good afternoon, (introduced himself) and asked how he could help. He referred to my BF formally calling him Mr (and used his last name)." He was so professional far stretch from J and H performance. He informed my BF his injectors were under warranty and would be glad to help. My BF then called back J and H performance and explain to him that he would go ahead and pick up his truck. He asked what the charge would be. J and H performance told my boyfriend that they worked on his truck for four hours total. There was no diagnosis which is the whole point of bringing it in. They told him what he already knew. Apparently on the receipt there was only a few items that show what they had done which was hook up some scanners and they told him they worked four hours on his truck and charged $375. NO WAY When my bf told him he was very unhappy with that price considering there was no diagnosis.. the guy told him, "well what do you want us to charge you?" Then proceeded to get rude and state, "just come get your truck and don't come back here." My BF told him "oh no I don't expect anything for free. I know you did some work, I'd like to pay you for but 375$ is ridiculous!" My BF paid the full bill needless to say he won't be returning and I would not recommend them, myself personally, to anybody just based on what I had witnessed with my own eyes and ears. Very unprofessional. Worst experience ever!

They fit me into their busy schedule and got me on the road to finish my journey from WA to…read moreSouthern CA. Thank you all for your help. I had to spend the day in the office and both Joel the owner and his very beautiful office assistant were very nice to me. The mechanic explained everything very well.

We were traveling from Orange County heading to Weed to spend a few days when the engine light of…read moremy suburban went on. The car was also making some clicking noises. We had the car towed on Sunday night and brought it to Perry's after my nephew researched their website. On Monday we were there at 8am and to our surprise there was a line of people already in the office. We figured we had no chance but the fact that they were super busy was a good sign. Amy took care of us and said they were super busy but would get someone to do a quick diagnosis. Jeremy, the Manager, stopped everything he was doing and provided us with a quick diagnosis and our options. The car had not been serviced in a while And it needed a new transmission. Expensive but the fact that Jeremy took immediate care of our needs and provided options plus we felt so comfortable with the way he handled it. The rest of the staff were very friendly and super helpful. It's a bummer that our car broke down but I am thankful for repair shops like Perry's who are honest and handle their business with integrity and care for the people that get stranded in the middle of no where while traveling on vacation. Keep up the good work! Yazmin Ranger

Who charges a diagnostic fee for every single issue? I did not authorize this ahead of time and I…read moreended up paying over $300. Other customer reviews showed comprehensive courtesy inspections were included as well as an extensive courtesy brake and Tire inspections. I was charged to diagnose a rattle in my brakes. Not only did they diagnose the rattle wrong but when I asked to correct it..It is now still not fixed.. instead, they bent the clips out to build more tension and put spray glue on the calipers to hold them down. I live an hour from town so I got to take 3.5 hours out of my life to have it still not fixed or even diagnosed properly. Wish I could charge them back at an hourly rate. The receptionist tells me they charge multiple diagnostic fees because She can't be having Her guys do work for free. But She apparently doesn't mind having Her customers drive back-and-forth on their own dimes. Awesome. I would pay overly inflated prices if I felt like things were getting done properly. Issac was my mechanic and he did what he could. Very nice guy who I really appreciate. Thank you Issac. But this shops got some issues. Not the mechanics fault. The original estimate link said that the brake stuff would be included in the courtesy brake and tire inspection.. zero dollars. (Take screen shots. I forgot) They found that the rattle clip was bent outward instead of tucked in like they should be on both front tires. So basically they had to bend the clip back in and that cost me 130. They're still rattling. Much better but still it's a band-aide not a fix. Supposedly they checked the back brakes, but one of them is squealing pretty severely and has a stuck Caliper.. completely missed that. When I asked if they looked at them they said, I'm sure I did.. no memory of it and no record of it. The comprehensive inspection also said zero dollars in the original link. 180+ to diagnose the clutch issues. Clutch replacement price was 1400 to 2200. I thought 'that's realistic I can cover that no problem.' Even if the insurance won't cover it. That's a standard price and why the system auto populated as such. After Statefarm got involved I reopened that quote link, completely different price. $3500 plus..more than the Subaru dealership. When I hit them up about it they acted like they didn't know I was was talking about. But I would not have pulled a price 1400 to 2200, out of my ass. I know I saw that. They know that their software auto populates before they change it. I figured that, so I looked it up and that is definitely the case. They went ahead and blatantly admitted to marking up their parts over 68% and mentioned that they added another hour plus to the estimate for labor. If you buy parts online from the dealership that's 105% mark up. Seriously what?? $765 vs over $1600+. I get marks ups, but this over the top. Naturally, the labor rate is not listed on their itemized bill and estimate or website. I will include for you the difference between the actual oem prices versus what they were going to charge. And evidence of free diagnostic and brake inspections done for other customers. Also what ai said about the collision I don't know why, but they insisted that this had nothing to do with the accident. I hit a huge bear, it crumpled the entire right side of my car. It does seem like it's related. The clutch wasn't slipping or going out prior, it's a very young clutch for a Subaru Impreza, and it started directly after the accident. It's a short rubber squeal upon take off. The clutch is still actually working fine. I asked them if they could rewrite the quote saying that this is consistent w an impact only because I have researched it quite a bit and that does seem to be the case. And possibly add that mechanically, the clutch is still sound and operational. They literally told me there is no way that it is related and that I am trying to commit insurance fraud. Are u kidding me?? Guess I shouldn't have bitched that my tires were over inflated. Save yourself the time and hassle.

They got me in right away for tires and a small repair when I had a problem when passing through…read moretown. The parts are fairly priced, and they have both budget and high-quality parts in stock. They provided more value than they charge me in labor helping me diagnose brake problems and a bent axle.

Steve and his crew saved my ass !…read more Had a wheel bearing burn out on I5 (spotted in time due to trucker flashing me till I pulled over). Call mobile RV repair tech who suggested I call Redding Trailer Rental. Got towed here, and Steve and his crew got to work right away and had the bearing replaced and a new drum fitted in under 2 hours. I was about to head out and noticed a frayed 7-pin electrical cable, which they were able to replace in no time also. Cannot recommend this business highly enough. Very reasonable price for work done. Friendly, fast efficient service.

So I always have a bit of anxiousness when going to car shops any sort since I have very little…read moreauto knowledge, but I tried this place out based on my mom and aunts recommendation. This shop is awesome! Andy, the owner, was super kind and genuinely honest in helping me. I knew I needed a new battery and thought I needed my alternator looked at, but he assured me that it was just a battery issue. He took the time to explain the issue and made a few calls around to get a new battery delivered within 30 minutes. Check this place out if you want to work with an honest and efficient crew :)

I'm really sad to have to write this negative review. AutoWorks has been working on my Tesla door…read morehandle since my first appointment on February 3rd. They said I needed a new door handle (which turned out to not be the problem)I paid in advance for the full repair. My car was in and out of their shop 6 times and they were never able to make the repair. I was unable to open my driver's door, kind of a problem I finally said may really sad I have to write this negative review. AutoWorks has been working on my Tesla door handle since my first appointment on February 3rd. They said I needed a new door handle (which turned out to not be the problem)I paid in advance for the full repair. My car was in and out of their shop 6 times and they were never able to make the repair. I was unable to open my driver's door, kind of a problem I finally said maybe I need to take it to the Chico Tesla service center, Tory at AutoWorks agreed saying they were frustrated. Tory agreed to fully refund me my money, now two weeks later they are gosting me. I am super disappointed in their unprofessional behavior. I have been very understanding and patient inspite of having to bring my car in 6 times and leave it and make transportation arrangements. AutoWork advertises they are proficient in working on Tesla's, I would strongly disagree with that. Tesla in Chico was able to make the repair, it was not the door handle that was the problem.

Would highly recommend! Excellent work and friendly customer service on our 55 Chevy. We had an…read moreuncommon issue and not only did they take care of it but did a couple small adjustments they found. Special kudos to Chris and Aaron!

I had a check engine light come on my Nissan Xterra. I had the code checked P0430. This is a common…read morecode for catalytic converts. I called around and J & K Muffler had the best price, could get me in fast, and the customer service was amazing. They went above and beyond. I drove down for my appointment and the check engine light had gone off. I told the owner. He check the codes and nothing showed. He recommended that I keep driving. If I have any exhaust needs in the future I know where I am going for honest feedback and work!

I looked in the dictionary, a thesaurus and several classic novels and could not find the words to…read moredescribe my good fortune in ending up at All Wheel RV Repair. I experienced damage to a wheel hub on my dual axle trailer in Ashland OR. Had a shop there install brakes all around while they were repairing it. Heading back home to the Bay Area, by the time I got to Mt. Shasta another hub was heating up. I spoke to Troy, a mobile mechanic in Weed. He was booked and, lacking other options in the area, I decided to limp down to civilization (Redding) where my odds of finding help would increase. Troy referred me to All Wheel. Four hours and 65 miles later, I limped into their lot, hoping against hope for an appointment sometime in the next week. I spoke to Rizzy, an outstanding gentleman with a heart of gold. Much to my surprise, within a short time he had Brian inspecting all of my axles. As it was late in the day, we decided it would be best to finish in the morning. As others have mentioned, I was graciously offered the option to spend the night, which I gladly accepted. Throughout the process they kept me in the loop as to what they were doing to diagnose and eventually fix the problem. They found two issues that the previous shop was responsible for, and by noon the next day I was heading back home to the Bay Area. I could not have asked for better service. The level of professionalism was outstanding. I highly recommend these folks for your repair and maintenance needs. Thanks Rizz!

This was our second experience with All Wheel Auto, Truck, and RV Repair and it was just as great…read moreas our first one. We went in for an oil change and I had them check what I thought was an oil leak but turned out to be a gas leak. The part had to be ordered, and Donny and Stephanie did everything necessary to get the part a quickly as possible. During our extended stay Donny, Stephanie, and the entire staff made us feel like part of the family in this family-owned business. We would like to give a special shout out to the Service Tech, Grayson who performed a difficult repair in 100+ degree temperatures. When things need repair on our RV and they will, this is and will be our go-to repair shop.

I've had a lift kit, a leveling kit, a bed liner, and some U joints installed by these guys on 3…read moredifferent vehicles. They're priced well, polite, and always have done a good job. I've heard of others having some headaches but that's never been my experience. I'm sure I'll be back for more

I had a dead key fob. Phone was locked in my car. Walked into their doors and the three staff…read moreworking were the absolute nicest folks I have ever met in a store. They assisted me in getting my car unlocked and got me back on the road. This review has nothing to do with their products or what they sell, but it speaks volumes about the type of people they have working their store. Truly kind human beings. And that still matters.

I recently tried to schedule service here and had one of the strangest, most unprofessional…read moreexperiences I've ever had with an auto shop. Initially, I had planned to drop off my vehicle on Tuesday but confirmed that Thursday would be the day for him to review it, when I notified him that the noise I thought was from the axles actually turned out to be from the U-joints. He stated that the review day was actually Thursday, not Tuesday. I told him that I'd call him back to confirm Tuesday or Thursday drop off, but clearly stated for sure on Thursday and that I would pay for his time. (I figured $1,000 to $1,500) to check out the vehicle. When I showed up on Wednesday, just to touch base about the Thursday drop-off, the owner immediately told me that he dropped me from his schedule, because I did not call to confirm. He expressed his personal opinion and became insulting and unprofessional. He accused me personally of being the reason his prices are going up, the reason he's "appointment only," and even the reason he doesn't answer his phone. He went so far as to say he didn't want to do business with me -- all because I supposedly didn't "call to confirm" Thursday, even though Thursday was already confirmed at the time of the U-joint/axle notification telephone call. Instead of acting professionally, for example "hey, you didn't call and I had to drop you from the schedule. I'd rather not do business if I can't trust you'll make the schedule, it wastes my time and I lose money" but he resorted to personal insults. His behavior was unprofessional, and extremely disappointing. I came here expecting honesty and mechanical expertise, not to have my integrity and personal character to be attacked. I just took the insults and kinda grinned in disbelief. If you value respectful treatment and professionalism, I strongly recommend looking elsewhere. He knows who's writing this. I hope he takes this as an opportunity to grow rather and not resort to immediate insults to another man. An

Tony is a super professional guy and very honest. I had brought in my rusty F-350 for brake work…read moreand found some other issues, caused my rust. He called me and explained everything, before proceeding. I highly recommend Action Axle. I have been going for years and will continue to do so.