I purchased a bouquet of Tulip flowers for a friend because they are her favorite. When the flowers arrived, they were a mix with roses. Although they arrived on time, it was the wrong flowers. I called them and they immediately resent the correct order and it arrived the next day. I would def purchase from them again read more

I wish I could leave zero stars. I ordered flowers to be delivered to the funeral home by 12 PM since the viewing started at 1 PM. Unfortunately, the flowers did not arrive until 6:30 PM, long after the service and viewing were over. The family never even got to see them. This is completely unacceptable, especially during such a sensitive time of bereavement. When families are grieving, reliability and professionalism matter. I am extremely disappointed with the lack of urgency and communication. I would not recommend using this company. read more

1-800-Flowers - Delivery time scheduled for noon - Florists Near Me - Brooklyn, New York

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I placed an order for sympathy flowers for a funeral and specifically paid for the largest standing arrangement in a white and blue color combination because it was meant to honor someone during a very somber occasion. Unfortunately, what was delivered was completely unacceptable and nothing close to what I ordered. Instead of the large standing arrangement I paid nearly $300 for, a much smaller floor arrangement was delivered in yellow and pink colors -- entirely different from what I selected. I was horrified and deeply embarrassed when I saw it at the service. During such an emotional and sensitive moment, the last thing anyone should experience is the stress and humiliation of a company failing so badly to deliver what was promised. This felt careless, disrespectful, and honestly like a joke considering the amount of money spent and the importance of the occasion. I do not appreciate being treated in such an inconsiderate manner during a time of grief. I expected professionalism, compassion, and accountability, and unfortunately received none of those things. read more

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I paid extra for a large bouquet to celebrate Mother's Day as well as for sympathy flowers. I can't express just how disappointed I was by what was actually delivered vs. what I thought I was ordering. They essentially delivered a small bouquet I could have bought at the grocery store in a vase that didn't even look like what was on their website. They would only offer a partial refund and even then the bouquets were so expensive for what I actually paid. Stay far away. You've been warned. read more

1-800-Flowers - What I got - Florists Near Me - Brooklyn, New York

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We ordered from them a few months back and had multiple problems with the quality and the timeframe of the delivery. At that time we called customer service to make a complaint and chose to accept a credit towards the next order as opposed to simply stopping payment with our credit card company. So now that we want to place an order, with the 30% off special that they are currently offering, we're being told that we cannot use the credit towards our next order along with the current promotional discount. So they have our money for months and they will not accept it as payment during this special event that they themselves are promoting? I'm giving the one star because no stars is not an option. read more

I am writing to express my utter disappointment with the service I received from your company. My husband ordered flowers for early Valentine's Day delivery on February 13, 2025, but the order never arrived, and we weren't contacted about any issues. After he reached out to your customer service, he was told the order would be "supplemented" and delivered on February 17, 2025. What arrived, however, was nothing short of embarrassing. The bouquet, which was meant to feature tulips and irises, was a complete letdown. The tulips were small, wilted, and unopened. The irises were closed and not visible. It was clear that the flowers were of extremely poor quality and didn't even fill the giant vase that came with them. The $5 worth of flowers sent were not worth the amount of money paid. For entertainment purposes, the bouquet was placed on display in the front window, next to the 1-800-Flowers box, and the price was written on the box, where anyone walking by could see what a disappointing and overpriced product we received. This was not only embarrassing for your company but also incredibly frustrating for my husband. If you truly want to show someone you care, I strongly advise against ordering from this company. My husband spent his hard-earned money for a gesture that turned into a complete disaster. This has been a huge disappointment and a waste of money. I will be sharing this experience with others, and I hope you take this feedback seriously to avoid similar issues in the future. As you can see from my photographs of what I received and what they advertise...Maybe we need laws to protect buyers from these internet cheats. Good luck if you order from this company. read more

1-800-Flowers - What my husband ordered. - Florists Near Me - Brooklyn, New York

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The most Shady order I ever made in my life. I'm actually concerned that they have my credit card information at this point. Couldn't understand two different Representatives, and it took over 1 hour literally. It felt very very shady doing this but I had no choice, it's for a funeral and I needed to get it done. I've used them before but the service has never been like this very very shady. Do NOT use 1-800 Flowers read more

I understand flowers may vary. But no one said they would be half dead. Purple roses fully open and dead. Purple flowers on stem dead. The picture I saw had small dainty flowers not those big red things. Called 1-800 flowers they won't give number of the florist so you can talk directly to them. Bottom line NO ONE takes responsibility for this garbage. IM STILL WAITING FOR A SUPERVISOR TO CALL ME BACK. I wasted $77 dollars on this crap. I was looking forward to a nice bouquet for my boss. MAJOR LET DOWN!! read more

1-800-Flowers - Disney cookie jar with dead flowers - Florists Near Me - Brooklyn, New York

Stay away from this place. You will never get flowers on time. They will always blame the delivery company and keep pushing off your delivery. read more

Ordered a Thinking of you fruit bouquet because my FIL is not doing well and will likely not make it much longer and they delivered a cookie cake that said Here's your annual reminder that so happy you were born. Totally unacceptable. read more

1-800-Flowers - Picture of what I got when I ordered a fruit bouquet. - Florists Near Me - Brooklyn, New York

I do not recommend 1-800-FLOWERS they are absolutely the worst florist on the planet. Save your time speaking with Selena/ Celina in the executive's office she is rude, arrogant, and will definitely cause customers to find a better company with ethics! Don't take my word for it here's the reviews of others. If you want to ruin your loved ones holiday, get charged $16.99 delivery fees, $75 flowers with no vase, and their computer changes the delivery date to a date they want to deliver and you pay $100 plus dollars with fees and anything they can pad the price with. Meanwhile they have a call center in a foreign country that have no clue about American holidays, delivery protocol! They are the worst. This horrid company would not have to offer discounts if they ran there company with ethics! read more

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Stay as far away as you can. Unreliable, overpriced, and cannot even manage to deliver the actual flowers.

Ordered a bouquet of roses to be delivered to a fine dining restaurant I was taking my girlfriend to for a surprise date night. I asked that when the flowers arrived that the restaurant set them on our table prior to our reservation. I ordered the flowers on Tuesday to be delivered Saturday evening. *Important note - the vendor said delivery hours to a business are from 9a - 6p*. Our reservation was for 6:15pm, arrived exactly on time; no flowers on the table. Checked the tracking status via FedEx: "Out for delivery - 6:28a". So over 12 hours later in the day, there was no telling if/when there would be a delivery? Needless to say; these things happen, and we finished our reservation and left with no flowers delivered. I was very disappointed. The real kicker is when I contacted 1-800-Flowers to advise the delivery was not completed as scheduled and I needed to cancel the order; I was told that is impossible, they'll reschedule delivery for next soonest date and here's a $15 coupon to use on my next order. Seriously? With the surprise already ruined, the order never fulfilled (although my funds were withdrawn immediately)....what would possibly make them think I'll be returning to redeem a lousy $15 coupon?!? Completely unreliable and untrustworthy. There are hundreds if not thousands of online retail florists and local florists to choose from; DO NOT use this one! read more

TERRIBLE!!! Paid way too much for flowers and chocolates but, whatever, Mom's birthday, I did what I should. The flowers arrived on time but then I was told that the chocolates, which cost WAAAAAAAAY TOOO MUCH, wouldn't arrive for another week. What kind of totally terrible BS is that?!?!?!?!? I'd used 1800 Flowers once before and wasn't all that satisfied, for various reasons but I foolishly gave them another shot. I won't make that mistake again. TERRIBLE SERVICE!!! read more

not reliable- do NOT trust if time sensitive I ordered these for a dear friend who lost her brother unexpectedly. Paid extra for same day delivery. The Flowers never arrived. When I called customer service they were not helpful. When I used the app, I will supposedly get $15 off on another shipment if placed within 24 hrs. Why would I order another product? Its a useless guarantee. There is no way to call the local florist directly "due to privacy reasons" so I have no idea if it was shipped to a neighbor etc. I do not recommend, call a local florist, and least you have the ability to fix a problem if one comes up. Shipping History Wednesday, February 25 3:34 PM | KENT, WA Delivered 8:09 AM | KENT, WA Created read more

The flowers delivered were nothing like what I ordered! The arrangement was much smaller (I ordered the largest size!), different type and color of flowers, no regard for the theme chosen, different and very basic glass vase! They redelivered when I complained and I got the same results. This has happened before. I won't be ordering from them again. read more

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Do not trust 1800 flowerS I ordered flower by February 4, 2026. And I pay for high price delivery fee to guarantee for arrival on 2/14/2026 .valentine's Day. But they made me so disappointed. FedEx tracking number showing me it arrived by 2/15/2026 . Because1800 flowers my friend so made to me . We have a big fight with it . Never fucking order flowers with them again. read more

This is a fraudulent company. I was told they turned off my passport auto renewal, after I told them I was never ordering from them again! They told me twice that they delivered flowers that never arrived, and they only delivered them after 6 hours on the phone (they also will not tell you the shop delivering the flowers, so you are stuck working with their completely incompetent employees), so I cancelled my membership. THEY STILL AUTORENEWED IT, even though I specifically told them to turn that off when I cancelled. Then, when I called to get a refund of the FRAUDULENT charge, the lady tried to defend the woman who lied to me. They are thieves, they underpay the actual flower shops, they are incompetent, and I hope they go out of business soon! read more

Do not use this service. They do not deliver on time nor do they know where the order is

My husband ordered me deluxe size flowers from 1800flowers for Valentine's Day. He ordered this beautiful deluxe size flowers off the website. Now we understand the arrangements won't be exact to the photos. So with that being said, The first order received was the complete wrong bouquet, okay no problem shit happens. We complained and had a new order sent out. This time the flowers arrived but now this isn't the Deluxe size we ordered. We complained again, once again they promised to get this right and send a deluxe size.. ONCE AGAIN! This is not the deluxe size. Idk what is going on with these florists, we've ordered from 1800flowers many times and never had issues with size or flower. So let's recap - first bouquet wrong flowers and size - second bouquet correct flowers but still wrong size - third replacement - still wrong size, even smaller now. I'm don't with this company. read more

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Absolutely horrendous experience and like so many other people on these reviews, I will never be using them again. Their delivery window is Ludacris as it spans over the course of an entire day in this case 9 AM to 8 PM. There's absolutely no way to pinpoint it to a smaller window to ensure it gets to its intended person when they're either at work or home, which I find absolutely ridiculous. Customer service is a joke. They will string you along for a while and then disconnect the call or disconnect the chat. Overall, just seems like an absolutely terrible middleman business. Next time I will go with a local florist. read more

flowers were supposed to be delivered Dec. 24 in time for Christmas dinner. They never arrived. They said delivery was attempted but I was home and they never arrived.Then on Dec. 26 I got a text saying the flowers were delivered. They were not. I have been trying to get a refund and am getting a huge runaround over text. Maybe I'll get the refund but I've already been texting back and forth for 15 or more minutes. They go in circles, and ask if they can't just deliver later and give me $15 back. I twice said NO. REFUND. Service is totally unprofessional. Don't use this company. read more

I spent over $100 on a upgraded "premium" bouquet of flowers for my wife for Valentine's Day. The flowers looked like a child might've tried to arrange them. They were sparse nothing like the picture of the bouquet ordered. When I contacted them, they said they could not find my order. I gave them the order number and the email that was sent to me. Extremely disappointed! Will not order from them again! read more

I called one 800 flowers yesterday to order flowers for my mother for her birthday for today. They charge me $70 for taxes and fees and they never delivered it today. I looked up the order to say that delivering it on the 17th not the 17th is not my mother's birthday so I want to give this bad review to one 800 flowers if you're going to use them make sure it's the day you want it, but I strongly suggest you don't order from them. I'm very unhappy and to satisfied with the service I want my mother to wake up and and find flowers on her counter, and that didn't happen today. I called them up today and I totally totally went off on them. read more

Ordered an arrangement from 1800Flowers to be sent to my aunt's wake in Brick, New Jersey and received a pitiful stand in. I don't recommend using them at all as they are not reputable. They charge you an exorbitant amount but are not worth the money you actually spend. The original arrangement was $179, the they sent wasn't worth more than $80. I am truly disappointed that a way to honor my aunt was ruined! Their customer service is also lacking as they offered to redeliver but the service was today so that window had closed. I can't even give them a rating I'm so disappointed. read more

1-800-Flowers - This was the ORIGINAL arrangement I had ordered with 1800Flowers. - Florists Near Me - Brooklyn, New York

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Do Not Use - flowers will show up late or not at all. I paid extra to guarantee same day delivery. After figuring out that my order would not arrive, I was recommended to go to a local grocery store to get flowers . read more

Heartfelt Sympathies Standing Basket- Beautiful sympathy arrangement!! Far surpassed my expectations. I was apprehensive about using an online vendor, never again. The flowers were beautiful and received many compliments!! 1800 my go to florist read more

1-800-Flowers - Heartfelt Sympathies Standing Basket- - Florists Near Me - Brooklyn, New York

I don't often write reviews, but my interaction with the AI assistant has driven me over the edge. My order was never delivered and no further update was given. In a Sisyphean twist, when the AI offered to connect to a specialist it would instead return to the beginning of the exchange for several loops. I feel insane and filled with rage. For your own mental health, just call a local florist. read more

I ordered an edible arraignment for a very sick relative. Although they said the product was delivered, it was never received. There is always someone home at huge house some he is very sick. A replacement was sent the next day but it contained only half the fruit of the one I originally ordered ! Absolutely sucked ! Not only will I not but an edible arraignment from them but I'll shop elsewhere for flowers also. Here's what I ordered compared to what I got Might as well just send him a cantaloupe for him to slice himself. read more

1-800-Flowers - Florists Near Me - Brooklyn, New York

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horrible service and the customer service is worse. never again Flowers never made it to funeral

What you order is not what you receive. Horrible presentation. Horrible customer Customer Service. Never again. Do Not recommend. Dont waste your money. 0 STARS. I only put 1 star because we have to pick. Below are the pictures of whst i ordered a d what she received. Very disappointing. Honestly i would of done a better job. Then customer service has the nerve to tell you only half of your money can be returned. Ridiculous read more

1-800-Flowers - What i ordered - Florists Near Me - Brooklyn, New York

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Never again will i order anything from them. I ordered something to be delivered the next day and received it 4 days later. Looked nothing like the photos they advertised. WARNING Never order from them . read more

I ordered the deluxe Holiday Flower Tree for my sister, the price was $157. What she received look like a weed found in the street. Had no red, white and green flowers, etc., and was something completely different (didn't even look remotely like the Holiday Tree). 1800 Flowers wanted to "re-deliver and send a $15 gift certificate." I told them NO WAY. I insisted I did not want a re-delivery (over and over again) and wanted a FULL refund. I got the refund but you have to insist for a refund repeatedly. I told them I felt scammed and I think this is scamming, whether it be 1800 Flowers or the local florists they use. This was the second time I had to get a refund from 1800 Flowers and I will never use them again. read more

better flowers at supermarket- paid almost $100 counting delivery charge - very dissatisfied read more

1-800-Flowers - Totally unhappy - Florists Near Me - Brooklyn, New York

Terrible Service - Do Not Use 1-800-Flowers in Brooklyn - I would give less than zero stars if I could I ordered flowers from 1-800-Flowers to be delivered the same day to my 103-year-old grandmother in Brooklyn. I even paid extra for the expedited delivery. My grandmother lives with an aide and was home all day, so I was shocked to get an email saying there was a "delivery attempt." When I contacted customer service, they told me the email wasn't actually about a failed attempt--it was just to inform me that the flowers wouldn't be delivered that day. Completely misleading and unacceptable. If they had told me that sooner, I could have made other arrangements with a local florist. Instead, it took them over four hours to respond. Their only resolution? A $15 credit for a future order. That's insulting after such poor service. Do not use 1-800-Flowers for deliveries in Brooklyn. They wasted my time, money, and most importantly, ruined something special for my 103 year old grandmother. read more

I ordered a funeral arrangement on January 25th to be delivered on January 30th. Customer service called me today after the took my money and said they couldn't deliver the funeral arrangements to the funeral home. They asked me if they can deliver the arrangements to my house!! Are they insane? I said absolutely not. I said cancel my order and refund my money back. I also asked for a cancellation confirmation number in case I have to call back regarding my refund! The lady said over the phone she did have a cancellation confirmation number, so I said I need in in case I have to call back! This business is the worst ever and I highly recommend no one ever uses 1800Flowers! It's the worst! read more

Disappointed with Mother's Day Order - Poor Service and Communication I placed a Mother's Day order with 1-800-Flowers and received both email and text confirmations that my delivery was scheduled for 5/11/25. Without my knowledge or consent, a replacement order was issued and rescheduled for 5/13/25--well after the occasion. I was never informed of this change. When I tried to speak with a supervisor, the wait time was unreasonably long. This experience reflects a serious lack of communication and poor customer service. Very disappointed. read more

I've placed two order with 1-800 over the past few months and neither of them went as hoped. Order #1 I purchased a large bouquet in a vase and what was sent was a small one. They agreed to discount the order lieu of sending the proper size. Order #2 My order was to be delivered on a specific day and I paid to have it delivered between 9-12. I was notified that it had been delivered - when it actually had not. It took me two calls to get this issue resolved and then the flowers ended up being delivered late. I will never use this service again as I find them unreliable. I don't want my money back every time something goes wrong. I dont want things to go wrong when it comes to sending flowers. read more

Absolutely terrible customer service. I placed an order with 1-800-Flowers for a surprise delivery, and they failed to include the apartment number for the recipient when passing the address to FedEx. When I contacted them to fix the issue, they were completely unhelpful. I spent over an hour on the phone with outsourced customer support, being put on hold repeatedly, only to be told that FedEx would "call the recipient" when they're nearby. Both my husband and I explained multiple times that this wasn't an option: 1. The recipient doesn't speak English. 2. A call would ruin the surprise. We just wanted to add the apartment number--simple! But in the end, the rep said there was nothing they could do and told me to contact FedEx, even though FedEx already told me only the shipper (1-800-Flowers) can make changes to the delivery address. So we're stuck. For the ridiculous price I paid for a bouquet and delivery, this experience is beyond unacceptable. This was supposed to be a joyful surprise, and now it's just stress and disappointment. I won't be using them again. read more

DON`t order from them,... Horrible service.. they are irresponsible, unprofessional.. Flowers never arrived.. no photo of delivery and never got a refund.. SCAM... stay away read more