Scott Florists really dropped the ball when we tried to use them to send flowers to my mother for her 96th birthday. I live in a different state, and my mother lived in a nursing home, so there were plenty of opportunities to screw up, and Scott found each and every one.
Her flowers were NOT delivered. Not on time, not the right arrangement, not on her birthday, nor the next day, or even the "next, next day." Not at all!! MY MOTHER NEVER GOT THE FLOWERS WE SENT FOR HER 96th BIRTHDAY! And, were we informed of the failed delivery by Scott's that same day, so that something could be done, some substitution arranged? No! Were we informed of their failure to deliver in a timely manner at all, so a substitution could be arranged? Hell no! Were we offered at least, after their failure to properly fulfill our order, a substitution or an apology?
FUCK NO.
We found out from PayPal TWO DAYS LATER, two days after her birthday, that her flowers never arrived. PayPal sent us back a refund, but we didn't hear from Scott Florists until after the refund had been submitted, days later. If we had been informed in a timely manner, we could have made other arrangements. We could have come up with something else, some other way to honor her on her 96th birthday, but we were left in the dark. To date, we have only received a refund (no thanks to Scott's for that either, PayPal arranged that): no apology, no attempt to make a substitution, just uncaring, unprofessional silence.
My family has used Scott's for decades, but this was it. My mother never received anything on her 96th birthday from her only son and his fiance, not even a lousy blade of fake grass, thanks to Scott Florists' incompetence and unprofessionalism, and she never will in the future: she died a month later.
Yelp's scoring doesn't go into negative numbers, because I would for damn sure use them if it did! STAY AWAY FROM THIS DEN OF THIEVES!! read more
