I am DOWNGRADING this place to 3-Star, after our last dinner experience in early May for their POOR services!
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My wife and I were repeat customers here. We went back here for another early dinner on a Thursday, a little before 6pm. They were nice to let us sit down at a table first, telling us to wait till 6pm for service, when the restaurant officially opened for dinner. No problem so far. By 6:05p, we got our tea service and were glad that the same good waitress who had served us in our previous visits came to take our dinner orders. Then the the frustrating WAITING started and persisted! We didn't get our first dish (razor clams) until 40 min later, after repeated enquiries. Then we were not able to get the rest of our orders, and could not find our waitress any longer! In short, we had to keep asking which ever server going by our table to check on our orders. Our next table with 4 guests fared even worse, they had ordered before us and their dishes were nowhere to be seen! It'd be another 30min before we got our second order, the Sea Cucumbers. We dug in quickly and found out that that dish actually belonged to the next table! The guests at that table saw that we had already poked our spoons in their dish, so they refused that dish understandably. It was the last straw to them, they lost patience and decided to go elsewhere! After having had waited already over 45min in vain, they decided to go elsewhere! Our own dishes finally came after waited for another 20min! We saw our waitress at other tables, and she never did give our table another glance throughout the rest of the evening! - Very poor practice, indeed! And...
- This time, unlike previous dinners, the tables had NO cloth napkins. One of the waitress said she didn't know that they ever provided napkins at dinner!? Ha? And the men's restroom was messy, even at the start of the evening?!
Yes, they still served good food and nice free desserts at very reasonable prices, but my wife and I decided not to go back there to take another chance. There are so many other restaurants in Hong Kong! Our expat friends agreed with us.
Peter, May 2015 read more