On-Yasai is a Japanese shabu shabu chain with multiple locations in Hong Kong. The City Plaza branch just opened a few months ago. My three star review is based on the following:
Food: 4 stars
Service: 1.5 stars
Atmosphere: 2 stars
Value: 3 stars
Recommended dishes: 12 spice pot, pork belly, pork neck, beef short rib
The food here is actually pretty good. The quality of the meat is high and even for the more economical cuts the meat is still good. I prefer the pork over the beef and surprisingly I prefer the short rib over the wagyu cuts. The waygu fell apart really easily and was difficult to eat.
You will need to order an individual pot for each person and they have various types of soup. I have tried the seaweed and the 12 spice pot. I prefer the 12 spice pot over the seaweed. It was much more flavorful. The nice thing about the pot is the soup base is not too oil and you can drink the soup if you like. The soup is not going to be too strongly flavored. Some will like that and some will think it's bland. I personally enjoyed having a lighter soup and didn't feel gross after finishing my meal.
The service here is pretty bad. The menu is really disorganized and has multiple pages. There is a separate menu for ordering a set or a la carte. No one explained anything to us. Additionally, you need to order using an iPad which is pretty intuitive but if you never been here before it would be really helpful for an explanation.
The design of this place is really bad. For a party of two the table is just way too small. Most hot pot places there is a trey to the side of the table where you can put your raw meat, vegetables, etc. Here there isn't enough room so they had to stack the items on the table. Our waitress while putting our food on the table knocked over my tea and spilled tea all over my phone.
I have come here both for lunch and dinner. The lunch set is a much better value and I would recommend coming here during lunch time if you want to give this place a try. read more