This is not a review for how good the food is. But it's indeed 5 stars for the highest quality of customer service!!!
We actually wanted to go somewhere else for lunch, but the place we wanted is full and we didn't want to wait for such long line. When we were just standing there thinking, the manager waved at us and greet us to get in. Since we don't want to wait...why not. And I am so glad we did.
We sat down and immediately greeted with waitress handing us teas WITH A SMILE. Already felt so welcomed and only took 5 mins to order our food.
I had a ramen set lunch and my sister ordered a bento set lunch.
5-7 mins after ordering, the waitress came and fill us some more tea and told us "food will come out very soon and sorry for the wait" WITH A SMILE. I mean after that i'm just amazed! This customer service is UNREAL! They made us feel so important and welcomed (not even being extra cause remember this is in Hong Kong!!!). I don't even get as good customer service when I'm in the states where we actually tip them!
Anyhow food is here (and please allow me to say she put it down gently and politely WITH A SMILE), it's not bad but also not the best. The ramen noodles is good - not too soft, not too dry, just the perfect texture. The ramen soup is not amazing, but not bad also. It's not something you would drink it all like the legit Japanese brand ramen place. But this is def good enough for a lunch especially it's quite a big portion.
My sister's bento box lunch is good. Again, not the fancy Japanese legit place that you would be amazed how good it is, but it's a decent cheap lunch that fill you up. The bento box has more variety and you get a miso soup and the seaweed salad! I think that's already great.
Annnnd here I am again telling you about the customer service since the food is not much to mention in this case! This time the manager came to fill our tea again WITH A SMILE and asked us "Is everything good and tasty?". I was seriously almost wanted to cry out loud because of how nice they all are to customers!!! (I thought) this level of service is not even considered in Hong Kong and a local mall like this one!!!
THANK YOU!!! The whole experience was so great I can't help but to talk about it here. It's not great food, but it's surely the best service I've ever had in Hong Kong! And mind you I lived here for 18 years, so...
Recommended if you just want a decent price, happy, very great service lunch (that might also made you finish lunch with a big smile). If you're thinking about amazing fancy ass food? Well, look somewhere else.
I'm sooo going back there for lunches!!! read more