Overall we enjoyed our stay at Madera and all pros definitely outweighed the cons. First the pros:
- Service was friendly and helpful.
- Really great location, 2 blocks from the Jordan MTR station and close to tons of restaurants.
- We never did get up to the rooftop bar for happy hour but it looked lovely. The cafe on the 3rd floor was great for a simple breakfast and coffee or tea.
- Our king room was compact but well designed and we never felt cramped or crowded. It also had all basic amenities such as safe, hair dryer (which was probably the best hotel hair dryer I've ever used), iron, power adapters, etc.
- They give you a free smart phone for your stay so you can make local calls, look up maps and restaurants, etc while you're on the go. This was actually indispensable.
- Free wi-fi everywhere in the hotel.
The cons:
- all of the power in your room shuts off automatically when you remove your key from the holder. This includes AC, etc. I understand and appreciate the conservation of energy, but it took us almost our whole trip to sort out a comfortable temperature and there was a general feeling and smell of dampness always present.
-they use a VERY intense fragrance in their lobby which I personally found to be very overpowering and not too pleasant and my eyes would sting every time we entered.
Also, an additional note: while service was overall very good we found out something after we left. One of my co-workers back in NY had called the hotel to see if he could order a bottle of champagne for us as a gift for New Years Eve. The hotel staff would not accommodate his request, which we all found to be pretty strange because that's not an unusual request for a hotel that isn't a complete dump. And they have a bar there so procuring the champagne couldn't have been a problem. So, a little puzzled by that.
Weird service issue aside it's a solid hotel. read more