This review is actually more on the people who work here as opposed to how good the petrol station is.
The Esso Tai Wai is a big garage in the middle of Tai Wai- you will see that there is a constant queue to fill up here as it is the most convenient site for most motorist. There are something like 8-10 pumps but that doesn't seem to be enough and often cars back out of the forecourt and it creates a traffic jam for the rest of Tai Wai. That I don't mind though- and for a reason.
I was here sometime ago to fill up my car. It was a busy day and the attendants were really working their socks off. I went through the usual business of telling them how much to fill up etc (on this particular day I was only filling up a small amount) and I was just looking to get out of their as soon as possible. I was told that the process was done and I could be on my way; I duly did so and was well on my way when I noticed: the needle hardly moved. I thought this was mechanical thing and maybe I could just wait it out.
Then the phone rang- it was actually the station attendants who had tracked my number through the points card, they called me back saying that they hadn't actually filled up my car yet (though I have already paid). After a flurry of apologies they asked me to return and fill up for the same amount for free next time. I was pretty impressed with that as they could well have done nothing and I probably wouldn't be any wiser. they also made the effort to let me know which to this day was a nice thing to do on their part. read more