Z!Eats has EXCEPTIONAL customer service! The food was fresh and plentiful. The ambiance was great, along with the dining area being clean. HIGHLY RECOMMEND! The owner goes out of their way to accommodate customers. read more

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Stopped in here to try something new and we were happy we did! The southwest turkey, pepper jack turkey crunch sandwiches were fantastic. Pizza is terrific! The jalapeño Mac and cheese was really creamy and delicious. Lobster bisque was unexpectedly great!! We will definitely come back!!! read more

Zoup! Eatery - Sandwiches Near Me - Southfield, Michigan

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I ordered $45 worth of food and bought a soup & salad combo. I paid an extra $2.19 to add bacon to the half sandwich but when I received it there was no bacon on it. I called and spoke to the manager who informed me that I would need to bring the sandwich back to show proof that they made an error. I told her that it was for my kids who are hungry (and want to eat now) and can they just write my name down to get a new sandwich OR just refund me the difference. They wouldn't do that. Horrible policy, given that it's their error. I live out of state and would NOT recommend this location to anyone. read more

Zoup! Eatery - Turkey sandwich that is missing bacon - Sandwiches Near Me - Southfield, Michigan

When I walked to the restaurant there were two people scooping soup and a third person making sandwiches. The gentleman greeted me and said he would be right with me. After 5 mins of waiting I realized they were only busy fulfilling online orders. Running around so that they were bumping into each other and trying to grab soups from the same pots. I continued to wait so long that the guy making sandwiches came to take my order. I get my order only for my soup to be cold and my sandwich to have one piece of turkey meat and bacon crumbs. Won't be back! read more

I love coming here! Today was the first day I brought my twins to get some lunch. The staff was great, especially Deanna. Deanna was courteous to me and my daughters. She helped us with our orders; my kids loved being able to order from the kiosk. All in all, you should get soup and utilize their free internet! read more

Looking for a quick salad I thought I would try Zoup! Stopped in and ordered a Cobb Salad to go. Good, quick service but I got a bowl of spinach instead of mixed greens. Not sure what happened there. Also wanted a cup of soup but for $8, I had to pass. Seemed like a nice, clean dining area. read more

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Great soup but they are SLOW! Line almost out the door and guy doing the front line seemed lost. I waited for about 10 minutes before my order was taken. I order a cup of Lobster Bisque and a bowl of Chicken Potpie. The guy took my order, got my soup and I paid. Well, why do I have to wait further? BAG MY FOOD AND LET ME GO. He never asked if I wanted their cold bread n butter...which I declined. The young man almost threw my bag at me. Definitely pack your patience when going. read more

Zoup! Eatery - Cup of Lobster Bisque and bowl Chicken Potpie crumbles on the side - Sandwiches Near Me - Southfield, Michigan

Manager is very rude! Food was old and didn't show respect for customers Cajun Chicken & Sausage Gumbo read more

Zoup! Eatery - the front of a restaurant - Sandwiches Near Me - Southfield, Michigan

I love Zoup. You can always count on them for a good, healthy lunch. Lots of soup variety - always at least one vegan option and a few veggie in addition to their meat and seafood soups. Everything I've tasted is delicious, though I only order the vegan varieties now. The cauliflower soups, chicken pot pie and lobster bisque are favorites in our house. They also have yummy fresh salads - I like the cranberry almond one. Everyone has always been friendly and helpful when I ask about what their vegan offerings are and the bread is always warm and fresh. Love this place - thank you for offering something tasty and vegan in Southfield! read more

Not good at all. Panera isn't that good either but much better than this. I ordered the buffalo chicken salad and tomato soup. The salad was so gross and the chicken tasted fake. The soup was just bland. I also waited 15 minutes past my pick up time for my order. The inside is small and resembles any average fast food joint. Wound not come back. read more

If anything you could kick about is the prices, but a quality product that exists in every location does take money. I have eaten at Zoup's in 4 different cities and found if I see one of these in my travels, I can get a good meal. Lobster bisque usually gets my money, but I have found that the tomato vegetable that doesn't have corn in it a close second. No matter what Soup you get, the 5 multi grain bread makes a good match. You can freeze the Soup for later. The sandwiches are fresh made and don't try to pull off those trendy mixes that taste as weird as they look and taste. Dessert choices limited but tempting. Coke products make the meals even better. So happy to have one close and not much out of my way home. read more

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They were highly impatient but, I love soup. I felt too rushed to taste everything I wanted to try. I would have ordered more had I NOT felt rushed. The soup was delicious. read more

Clean! Always fresh food and made well. Staff are very friendly and professional! Always a pleasure going there...

I walked in at 7:30 and they only had 2 kinds of soup available and they were both at the bottom of the barrel. The girl working was rude too. read more

Today was my first time at this location. I went with the Try Two option. Fire Roasted Tomato Bisque and The Turkey & Bacon Club. The soup and sandwich were fantastic. I had their vintage lemonade. I didn't know that was a thing. However, it was terrific. It was pretty busy, but I was able to order pretty quickly and got my food pretty quick. It has plenty of seats to dine in, and when warm weather hits, they have outdoor seating as well. read more

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I usually come here when I want soup and salad. I stopped in to grab dinner last night. There were only 4 soups available. The young ladies working there weren't friend and offered few words (not even a "hello, welcome to Zoup"). We ordered pick 2 combos. I had the chicken pot pie soup and a southwest salad. The soup was tasty as usual. The packaging for the salad is smaller and thus my salad was stuffed into this small container. Upon opening I noticed the black bean salsa was slimmy and all beans were busted (due to employee using all her strength to put lid on salad). The chicken was chopped into crumbs, and lettuce was soggy. Lesson learned: dinner time may not be the best option here. read more

53 cents for a tiny butter packet is not good customer service. If you are going to charge extra for something it should be a reasonable price. They shouldn't try profit off a butter packet . They lost a customer over a 5 cent butter packet. They were not very friendly either. The soup I ordered was just average. Nothing special. read more

Zoup! Eatery - 53 cents for one extra butter packet - Sandwiches Near Me - Southfield, Michigan

So unhappy writing this review because I can't understand how you can mess up some soup and a sandwich. Well I stopped in this location for the first time to grab some lunch and I should have known it wasn't going to be good because it was no one in there eating. This location is in a very busy area with several food choices. I ordered a half Maple Bacon Ham sandwich and a cup of Cajun Chicken Sausage Gumbo. The sandwich only had bacon, ham, cheese and mayo on it nothing else...no lettuce, no peppers NOTHING!!! The gumbo actually didn't taste bad but it was so oily and it smelled funny!! So disappointed because I love Zoup...oh and I only gave it two stars because the place was clean and the ladies working were pleasant. read more

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After two long classes me and a few girls from school left campus and came in for lunch on a Wednesday, it was 11 am on the dot (which is their opening time) and as soon we went in the line formed out the door which means this place must be good. I ended up getting the lobster bisque, it was not good, it was sweet in a way, not tart enough or balanced in flavor but it did have a good amount of lobster in it, the chicken tuscana sandwich was good, not too well put together, didn't have even distribution of the sauce( it was all in one corner) but it was good and warm. The French bread was good, much better than that super-hard-rip-your-teeth-out-stiff French baguette from Panera Bread. The decor is adorable and modern and very comfortable, we all fit in one booth. Overall it's a great soup place, they were nice enough but the price is a little too high for the amount of food you get. $15 for a small cup of soup and half a sandwich is a little pricey for me but i can't say I won't be back, I'll try something different next time. read more

Zoup! Eatery - Sandwiches Near Me - Southfield, Michigan

After a long day helping my family with moving. My sister suggested that we get a carry out order. From this restaurant. The food was very hot. So there was no need to place in microwave. I was very satisfied with my meal. When I'm in the area again. I will definitely be back. read more

Zoup! Eatery - Chicken Potpie - Sandwiches Near Me - Southfield, Michigan

I was greeted in a very polite manner, offered samples of the selections available. The fire roasted tomato is awesome. The cheeseburger is a little weird. You get a choice of bread with your soup. I like that. It's just before dinner rush not many people here. My order was short and to the point. I waited a short period for it. read more

Zoup! Eatery - Nice to know - Sandwiches Near Me - Southfield, Michigan

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The only reason I am giving this place 4 stars is due to the price of the overall meal. For a good quick lunch I don't want to pay more than $8. BUT the food and service was great! The employees were all friendly, the place was clean, and everything was fresh. I hope this continues since the business is new! read more

Zoup! Eatery - New England Clam Chowder, Power Quinoa salad, and a whole grain roll. - Sandwiches Near Me - Southfield, Michigan

The customer service is horrible. I placed an online order it was wrong two days. I placed an order Friday and Saturday. Both wrong. I'm done with the Zoup in Southfield Michigan on Evergreen Road. I called to the store to advise. The dumb employee talking about me because the phone was not on hold. I advised the dumb manager who talked over me and would not listen. No apology nothing is what I got from the manager. If I could leave zero stars I would. read more

I love this Zoup! I've been at least 20 times since they opened lol and never thought to write a review. The service has always been top notch at this location. All of the employees are super awesome and they genuinely enjoy working at this location. I can see it in their interactions with their co-workers and customers! I see the same faces, so that speaks to the management team at this location as they don't have to deal with constant employee turnover! I normally get soup, but the two or three times that I ordered a salad or a sandwich both were delicious. I ordered the chicken Caesar and I ordered the southwest turkey, yummy. My favorite soups to get include the Jamaican Bay Gumbo, Seafood Étouffée, overstuffed bell pepper, white bean and turkey sausage to name a few. If those soups don't sound good to you, don't worry because you can sample soups before ordering! Ohh and they warm up the side of bread that comes with the soup, which makes the bread taste like ten times better. I always make sure to go before the lunch rush, but even when it has been busy they worked diligently to get the line down. read more

The food is great. But the service isn't always nice as places can be with the employees. Particularly one is always snobby and rude

Crazy how it be your own ppl. I get my lashes done above Zoup every 2 weeks. When I'm finished I go grab something for lunch. Today I tried to order the exact same thing as I normally do but a rude Mgr refused to serve me what I asked for. It's the same sandwich just on a different bread. She actually dismissed me several times while being very nasty and rude AF. I mentioned that I get it every time but b4 I could finish she said well you can't today! I was taken back so I asked again like when did they change because I was just here and no problems with my request. She said YEP we just stopped and kept making sandwiches. No type of professionalism. I can see if she said we have to up charge you or at least took a second to explain or faked like she cared but she just dismissed me. I even asked her for the franchisee info and she refused it. She told me to call the owner and I said ok what's the contact information she said she didn't know and to go on the website. With todays prices, inflation and the restaurant being completely empty you would think they would appreciate business these days but I learned today you can't just let anybody run your establishment even though it is hard to find good help these days some ppl are not worth the bad business. Anyway I just moseyed on over to starters where they were friendly, attentive, and polite!!!! read more

Zoup! Eatery - a man sitting at a table in a restaurant - Sandwiches Near Me - Southfield, Michigan

Today was my first time patronizing the business.VERY DISAPPOINTED. ....I waited 20 minutes along with 12 others during their lunch break! Your serving and preparation staff are not organized.Please correct read more

Gave it another try and influenced another fan. Soups are great, this time we enjoyed crab bisque, mushroom bisque, and loaded baked potato. The veggie wrap is really yummy and a light alternative to the rest. The balsamic dressing is delicious! read more

The service is very slow. Customer service is in the toilet. The addresses me "whatever your name is". I voiced my concerns with the manager who made excuses for her employee's behavior. If you're looking for semi good customer service please don't go to this location. read more

I'll start out with the good: the burrito salad was good, the lobster bisque (though not my taste) was alright.. my husband loves it. It was my first experience at a Zoup so the cashier gave me the run down, which was appreciated! However, I walked in and was the only customer at that time. I ordered the salad and lobster bisque. I waited for about 10 minutes. Around the 5 minute mark the cashier remarked to the man making my salad and said "hurry up, she's been waiting a long time". He rolls his eyes as if he doesn't have a care in the world, laughs it off and continues to take his time and chat with the other employees. Finally my salad gets done and I hear the cashier say "apologize for her wait". Instead he looks at me and says "here" and puts my salad on the counter. I'm extremely disappointed in my experience. I've had Zoup before (my campus had some soups from them) and I was sooo excited for this lunch. However, I definitely will not be returning. I felt extremely disrespected and that's not a feeling I like to have when I'm spending $12 for a small soup and a little salad. read more

Great location!!, there's seating inside and outside at this location. The prices are decent for a soup and sandwich. Customer service here is great. I think the owners are very hands on and frequently actually work in the store beside their employees. Foods is good, service could be a little faster. I think having to make sandwiches and salads with a minimal staff is the issue. But overall very satisfied and I will return to this location. read more

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I visit the location frequently. They are not very friendly. The Woman just looks at you and never shows any type of customer service! They do not greet you or show appreciation for you patronizing their business. I'll visit the NW Highway store. They are all smiles! read more

Absolutely the worst Zoup location! Not friendly and very unprofessional! I've contacted corporate on this location (Evergreen) and although they sent me a gift card, it still doesn't justify the service. They are a franchise and when I visited the Evergreen location, the girl was extremely rude when I asked what kind of salads they have she replied "I don't know" I contacted the manager and she could care less, she stated all corporate was going to do is just give me her number. After about a month I decided to return thinking I'd have a better experience and No was the same, slow, uprofessional, rude! I don't recommend this Evergreen in Southfield location at all read more

I purchased Cheesy Chicken Quesadilla soup as my daughter was eating she found a curly hair in her soup. I called and was told I could return it. I returned sent my daughter in to return soup she was accused of putting water in the soup. I went in to see what they were talking about. I said who spoke to my daughter about the soup? A large black man began to verbally abuse me. He took his mask off as well! I said sir there was a hair in the soup. Why would we put water in the soup? He is extremely unprofessional, and obviously is mentally disturbed. They should be wearing hair coverings! read more

Such a nice greeting. Free samples of soup and I tried quite a variety, they were all very good but the Seafood Étouffée is amazing. The bathroom was meticulously cleaned, you don't find that much. My sandwich and salad was very fresh & tasty. Everything was surprisingly delicious! I'll go back every time I come to town and take a few family members because the prices are very reasonable. read more

This Zoup is fairly new but the flavors keep on coming. The atmosphere was great. The staff members was very friendly and helpful. I gave this place only 4 stars because the Sprite was flat. Other than that it's a great place that's clean and delivers on soup. read more

So, this was my first visit to this location. First thing, It is NOT obvious where the line begins. At least 8 people after me went straight to the register....but, this is not where the line begins. Second, the dining area needed a little TLC. Third, Is crust for the pot pie an add on? because there was none in my $12 meal. There was no cheese and onions in my soup either...but, I paid for it. Fourth, Oooops! Y'all ran out of sourdough at 4pm....Hmmm! Fifth, Employees frantinizing in the dining area, with their tired feet stretched across the bench as if their at home in a recliner is not a good look for your dine in customers. Would I return? No! I'm sick of paying for poor service. Was the soup good? Yes, however the pot pie was a little garlicky....if I had some crust in my bag...maybe the garlic wouldn't have been so pungent. Employee training a must!... Note to the owner: Don't let your employees put you out of business for poor customer service....Its only a few Zoup's left in Michigan...pay attention! read more

Horrible customer service. Served me a bread bowl with a ton of mold on it which I ate and later vomited from. After returning to Zoup the owners did not apologized and got nasty with my after giving me $2 and asking me to leave. I will never be back and I urge others to take heed when supporting this business ! read more

Zoup! Eatery - Delicious Moldy bread - Sandwiches Near Me - Southfield, Michigan

Great food but the service is extremely slow. The staff themselves aren't slow, it's solely the process they have that isn't efficient. There is only one person bagging all the orders up when there should at least be 2 during the lunch rush. It's ridiculous how long I have to wait over 15 minutes for a cup of soup and piece of bread. read more

Very very quick. Really nice. Food is great. Place is clean. Staff was very very nice. The menu has really great prices and good food to choose from. They also have taste testers. read more