This place is hit and miss. I've been going here for a few weeks, but the last time I dropped off my usual load of about 10 items, every item was returned on hangers and bagged, but it was as if they just took them, hung them up, and threw a bag over them. Same wrinkles as before, for roughly $20. I have to find another place... UPDATE: WHY, oh WHY do I keep going here? Yes, it's cheap, and yes, it's conveniently located right by my workplace, but I might as well be throwing my cash out the window while wearing my still dirty and wrinkled clothes. Never again. Ugh. read more

Ok, they get it right most of the time, but when they get it wrong, they overlook or hide their errors, don't tell the truth about it, change their story, and take weeks to resolve it. It's bad enough that any garment with the "Sorry" tag on it will always be wedged in between the others so you need to check before you leave the store. But when they lose or ruin a garment, they never tell me. I have to count the items and check them to see if they are all there and not ruined. The latest episode was a BRAND NEW poly/spandex sheath dress I wore standing at a podium for 6 hours - not exactly dirty, or hard to clean, but I wanted it fresh for Mother's Day. I picked it up Friday and took it home without checking till Saturday. It was ruined - snags all over the front and lighter ones in back. Whatever garment they added to the load probably ruined everything it touched. I returned it, and they promised to investigate it and told me to come back the next business day. I returned Monday, the DUE date on the receipt. Even though it have a large ticket on it that said MANAGER, they had run it through the harsh chemicals again for no reason and bagged it up for me to take. I had to hold my place in line and INSIST on talking to the manager for 5 minutes or more until they agreed to call him. By the way, the manager disappears every day after 4:30, when people are getting off work to get their dry cleaning and find the damage. Finally they call and he says it will take up to TWO WEEKS for the "investigator" to look at the dress. How can anyone look at the dress if they've cleaned it again and given it to me to take home? The last time this ZIPS ruined a favorite shirt, I agreed to take the cost of the garment, minus wear-and-tear, in ZIPS credit. But this dress had no wear and tear, and it cost me $170 to replace it; which I could not do in time for Mother's Day. Get ready for an update where they offer me a lousy week of free dry cleaning instead. In fairness, props to most of the front of the store staff, especially Eduard (I hope I got that right). read more

ZIPS Cleaners - "MANAGER: Garment has snags that were not there before" So they drycleaned it again (more snags) and tried to get me to take it. - Sewing & Alterations Near Me - Silver Spring, Maryland

This is the first time I've had issues with this cleaner. And based on this experience I will NEVER do business with them again and I'll be sure to let EVERYONE I know not to use them either. I had a NEW and very expensive blouse that I picked up after being cleaned - I found that the inept staff at Zips STAPLED my receipt DIRECTLY ONTO MY BLOUSE!!!! I am beyond upset as it ripped a hole in my shirt due to the weight of the hanging blouse. I contacted their corporate office to complain as I was unable to contact the location directly due to my leaving the country. (by the time I returned I felt too much time had passed) NEVER heard from anyone from their corporate office....wow, this is how they run their business? Take it from me, they're cheap for a reason - spend a little more and go elsewhere where they'll take care of your clothes....and where they might actually believe in providing customer service. read more

Took a shirt in for repair. They gave me the price and date when it would be done. The day before I was supposed to pick it up . . they call and say the repairs cannot be done. . .and I am welcome to come and speak to the manager. . .I just phoned and sat through the robotic portion of the message . .got to for further questions stay on the line . .ended up holding and then click . . no answer . . Boo . . . read more

Second time I went....took two silk blouses and a pair of pants. I got home and put away my clothes to only found a hole in one of my silk blouses!!! Will definitely not take any of my garments here again!!Much rather pay a little more and have my garments returned without any holes...oh and another kicker..both blouses were tagged with "sorry we were unable to remove the stains"! Really??!! No way but I got a hole in one of them! Stay away from this place don't be lured in by their low price! read more

ZIPS Cleaners - Worst place ever! - Sewing & Alterations Near Me - Silver Spring, Maryland

So, I've been coming to this location every weekend for about a year or so now and have never really had any issues! Today however, was a very different situation!! One that needs to be expeditiously felt with!!! I walk in about 11:45am and see a lone customer (Black Make) being served at the counter!! 1 customer 1 counter right? I see many people in the back ground working and this young Latin girl looks up, makes eye contact with me and then looks down and continues to work! As a retail manager my first thought was, "OK, so her task must out weigh serving Zips Cleaners" and just shook my head! Two minutes later the black gentleman's business is completed and O approach the counter!! At that very same moment a white woman walks in and the little Latin (Spanish) girl literally "SPRINTED TO THE COUNTER" and asks her, "Can I help you" as my attendant was asking likewise!! I completed my transaction and waited to have a brief teachable moment with the young girl! Once the white woman's transaction was complete, I very gently said to her, "You may not even be aware of the obvious bias that you just showed to that white woman but, please know that your actions actually promulgate racism in the eyes of people of color!" You looked right in my eyes and turned your face!! BUT, SPRINTED to help her!! AS SHE TURNED BER BACK TO ME SHE SAID, " I'm Not A Racist, I'M JUST DOING WHAT I WAS TOLD TO DO!! Ok , ZIPS: As A Regular Customer I Need You To Explain This Chicanery!!! Is That How You Are Training Your Employees?? Is That Your SOP?? I WILL NOT BE RETURNING TO YOUR ESTABLISHMENT SANS ANSWERS TO SAID POSED QUESTIONS!! And Please Know That I have zero issue sharing my most distasteful experience with my any and everyone I encounter as well as my FB group of over 13,600 members!! I'm totally disgusted at this time!!!!!! YOU ACTUALLMERIT A ZERO RATING!!!! June 7, 2018 UPDATE!!! It's now been 12 days since I posted my review which documented my horrific experience at this Zips location!! Ashley from customer service, I did as you requested and reached out to you guys via customer service a mere hours after your request!! You Ashly And Your Company Are Full Of Shit!! You've made "Zero Effort" to reach out to me thus, I get it and will now start my information campaign!! And stay tuned because you have the right Black Man To Play With!!!! You Are Now Totally Implicit In Your Racist Policies Just As Your Employee Shared!!! And please don't try to contact me at this juncture!! Your Apology Would Be Total Bullshit!! read more

Wish I could give zero star. Took an item for alteration, it is placed in the same bag as dirty clothes to be cleaned, not hygienic especially during COVID. Alteration was a total mess, one leg was longer than the other. Called the store and the resolution they had was to hang up the phone. read more

Great customer service and staff are always helpful. I'm always pleased with my clothes and the efficiency.

I have been there twice. The first time to get a suit cleaned. The light grey pants had a tiny line from an ink pen mark that I could have gotten out with a little water and soap, so I figured dry cleaning would get it no problem. NOPE. And not only that, they had double creased the pants! Ugh! The second time, I took a suit jacket that wasn't dirty, it just had slightly stinky armpits and I specifically told them the armpits needed deodorized, the guy wrote down (unknown to me) "clean arms." The jacket came back, still had stinky armpits. It's like they don't actually clean the garments! What is the point of paying them money if my clothes don't actually get cleaned!?!? WILL NOT EVER USE A ZIPS AGAIN--waste of money! read more

I don't like my pants to be ironed flat-front, but front crease in a middle. I make this request each time, about a dozen time, even though there is a note about my request I get back my pants flat-front. I just got home from this place, with my flat-front ironed pants and my Louis Vuitton all wrinkled up, looked better when I took it in to get it dry clean. I don't trust this place anymore. read more

The worst dry cleaning service I ever had. My suit pants have some sort of glue or something on them that will not come off not to mention the suit coat has creases on the shoulder area and wrinkles on the bottom, very odd. It's almost like they put in more effort to ruin my suit than to just dry clean it. Not sure how or why a person could do this to my suit. I guess the saying is true cheap prices equal cheap results. I'm never going back to this or any other Zips again. read more

Disappointed... Well it looks like I deserved this kind of quality over the price. i agree with the few low stars above. Tried Zips twice till i found Calverton Cleaners that's nearby. A bit more pricy but the difference in quality and friendly staff is well worth it. read more

Took my now husbands tuxedo for alterations and went to pick it up so that he could wear it for our private wedding on New Years Eve. They had closed earlier than advertised. I instantly broke into tears in the parking lot. Thank God he had a backup outfit! When I went back to pick up our items I was helped by the manager who showed no empathy for me as I told her my story. I told her that I was "Done" doing business with her location and walked out the door. It's been almost 10 years of a dry cleaning relationship that was ruined because of the way that was handled! read more

I took my garments to this establishment on 10-14-20 to have them dry cleaned after returning to the store on the next day to pick up my clothes I noticed that they had just pressed over the clothes and they still had spots on them after examining my clothes further I also noticed that they were faded cost by the chemicals that were used to clean them when I address the clerk on duty about the non cleaning and the fading of my clothes and ask her to reimburse me back for the money that I paid them to clean my clothes and for the damages done she told me she could not refund me that I could leave them the clothes and come back the next day to talk with the manager to have him reimbursed me for the non cleaning and damages to my clothes he was very rude and disrespectful he told me that they do not clean spots that are on the clothes and as far as the fading it was cost by the manufacturer maker of the clothing and they are not responsible for the damages this was my first time ever using this establishment and will be my last time ever using this establishment I would not recommend any one to take the garments here to have them cleaned they only press over dirt and spots and charge you for dry cleaning which they do not do they are rude and disrespectful to there customer and do not practice social distance they also do not sanitizer after each customer this store should be shut down I will be filing a complaint with the BBB and taking them to small claims court for the damages done to my clothes please share this with all social media I recommend that you read all of the bad reviews that are giving then you will see that this is no place to take your clothes to be cleaned the manager should be fired do to al of the bad reviews that are written on social media that says a lot about his performance he should be replaced after reading all of the bad reviews about customer clothes not being properly cleaned I would have never used this dry cleaning service read more

Please convey thanks to the staff with special thanks to Katia, Silver Spring, MD Zips, for extraordinary customer service! Thank you! read more

While the staff isn't out of this world friendly, they are courteous and efficient. We have had our clothes cleaned here since this location opened and have had great experiences. Even on the couple of occasions where a spot was missed, they took care of it right away. The other day I just needed a sport coat pressed and they did it right away for no charge. We will continue to give this and the Laurel ZIPS our business. read more

My wife and I have been using ZIPS Dry Cleaners on Tech Road for several years now. I don't know how many times we've been there but it's been probably over 40-50 times (just a guess). On the positive side, they get it mostly right about 80% of the time. I like the fact that I can get my clothes within 24 hours or less, that they are relatively inexpensive, and if there's a line, it moves relatively fast. Unfortunately, the stuff they get wrong seems to be out of carelessness, and it keeps happening no matter how many times I've complained. For instance, I've had expensive dress slacks come back with 2 or 3 creases down the pant leg. This drives me CRAZY because you cannot iron those out at home - that extra crease becomes permanent! And about 30% of the time, one of my dress shirts (sometimes more than one) comes back with a pressed-in crease somewhere there shouldn't be a crease (usually in the back of the shirt, or where the strip of fabric where buttons holes are). I've complained at least 5 or 6 times, but it's made no difference whatsoever. The last 2 times I've complained, whoever was behind the counter didn't even bother to make a note on my account - it seemed to go in one ear and out the other. The straw that finally broke the camel's back occurred the last time I took my clothes there. I had two pairs of $90+ dress slacks come back with what looked like light grease or oil stains. When I took them back, the person behind the counter was not friendly or apologetic, and vaguely insinuated that I had waited too long to bring the clothes back (it had been 7 days since I'd picked them up, but he kept insisting that I had picked them up "last month"). That was a bit much to take. Of course, I had not worn the pants. And just looking at our history would have shown that we've been regular, loyal customers for years, and that we do not have a track record of bringing stuff back randomly. In closing, I'd like to reiterate that ZIPS gets it right most of the time. What has made me decide to not use them again is the fact that what they keep making the same careless mistakes over and over again, and seem to not care about customer complaints. It's as if those mistakes are an accepted part of the way the do business, and there seems to be no attempt to rectify them. read more

$1.99 per garment sounds like dry cleaning heaven! But don't even get your hopes up because the saying you get what you pay for definitely applies for Zips! As a previous reviewer mentioned, they returned my clothes just as dirty, with all of the same stains in tact. I could have sworn they had not done anything to my clothes....But ruin it! The shiny buttons on one of my coats were extremely scratched, another one of my white Sisley Coats (my favorite coat) was returned to me with a lack luster Color and did not look the same since...I have no idea what this is due to and there was tar and discoloration marks on a pretty peach colored slacks that were not there before. Huge mistake! Also I had a silk dress that has it's own silk belt, the belt was lost apon return....At the moment the only thing that I noticed was that the stains were still intact and the clothes were just as dirty so I asked if they had even cleaned it. I paid for spot cleaning.They said the stains were not removable....But I removed a spot of stain on my coat with my finger by smudging very easily to prove to the girl that they were removable...they didn't even try to accommodate or apologize. They just had blank stares and their hands behind their back the whole time as if they didn't really know what to do....If your clothes are nice and you care about them getting ruined. PLEASE do not take them to Zips for $1.99. If you have a coffee or lipstick stain on a shirt, don't even dream about it going anywhere. Better off paying the regular price. Sorry, Dry Cleaning Heaven is just as fake as Santa Claus. read more

This is my first bad review :( So I gave Zips about 7 garments to clean. Can't beat $1.99! However, they came back with stains still on them and they also smelled a little musty. There was also slight discoloration in a really pretty coral dress I gave them. I'm really disappointed because I would love to frequent a dry cleaner with this price-- I really wanted to love the service, but I'd never go back there again. My clothes weren't ruined but they came back as dirty as they were before with a little bad smell to them :-/ read more

Pretty convenient cleaners. Quick,fast, efficient & thorough. I have used the mom & pop cleaners my whole life so paying 1st caught me off- guard. Also this is CASH-ONLY, there is an ATM conveniently by the door. Will definitely revisit :-) read more

Horrible. I got back outfits with stains in them that weren't there before. The worse 1.99 cleaners. Worse then other ones.

I have been to this location about a half-dozen times, without any problem. The services aren't great, but the prices are, so I frequented their business because of that. However, on my recent trip I had a garment ruined by the store. I called to report it as soon as I noticed and the manager reassured me they would make it right. I was out of the country on travel so they said to just come in when I got back- there wouldn't be any problem. I thought wow! this is great, what good customer service. Boy was I wrong. When I returned with the garment, I asked to speak to a manager who said to leave the skirt with him and he would fix it. When I came to pick it up he refused to fix it saying they decided not to make it right, but that I could pay them the $20 to fix it. When I explained kindly that they were the ones who destroyed my garment, he got irate with me. I asked if there was a manager or someone I could speak to or email, or file a claim. He said he was the manager and had the final say and that I could just not frequent them again if I didn't want to. So, they could fix the garment, said they would, and then completely changed tone when I went back in person and yelled at me. Needless to say, I won't be frequenting this business again and I would suggest no one else do either. You think you'll save money on dry cleaning, but in the end you'll spend any savings fixing the damage to your clothes. read more

Terrible experience. Ruined a Burberry tie of mine, burned a hole in wool pants and cracked buttons on 3 shirts. They told me that I needed a receipt and pointed to a sign that said that the maximum reimbursement would be 30 dollars (for my 150 dollar tie) After I tracked down my receipt, they reveal that the 30 dollars is good for in store credit and future dry cleanings will not reimburse cash. They wasted my time, have shifty policy, and are terrible at cleaning clothes. If you own clothes that are nice or that you really like STAY AWAY. read more

First and last time using Zips. We took several shirts, pants, and a jacket in for dry cleaning. Shirts that went in without stains came back with multiple and different stains and were not pressed at all. Pants were pressed improperly to the point that the seams were actually pressed into the other side of the fabric. The jacket did not come back clean at all. I basically paid money for someone to either not clean my clothes at all or, in some cases, actually put stains into the shirts. Never. Again. read more

10% chance that one of your garments will be lost, and they have no real way of tracking outside of watching video of staff counting hangers 20% chance that your cloths will come back with additional stains (especially black). Not sure if it's human or machine error, but their starch leaves sloppy marks. 30% chance that someone will ignore you. They are usually standing at a cash register, but doing other things. Not even a "look up" to say, "someone will be with you in a moment". They will usually just walk away no matter the length of the line. 40% chance whomever helps you won't have any idea what is laundry vs. dry cleaning material - unless it is elementary (like a suit vs. cotton shirt) 50% chance the person that helps you never looks at you. 60% chance the person behind the register will not confirm the number of garments you have given them 70% chance the buttons on your shirt will be chipped, cracked or broken. They will replace (thank you!), but what a hassle! 80% chance they won't verbally confirm the number of hangers counted match the number of garments on the computer. 90% chance that there will be a line...which is really sad, considering the above remarks. 100% chance the person that get's your clothes never smiles at you - coming or going. read more

Two stars. I send my clothes to be cleaned and pressed and receive them back wrinkled, with iron stains and small little specks of something stuck to my clothes. It's not worth the 2.29 if my clothes will not come back looking better than when I dropped them off. While I have no rips like some...yet, this iron stain on a very nice blouse i was planning to wear to a professional event sealed their fate for me. I'll pass and patron another business in the community. read more

My review in short: I was quoted $5 to have a button sewn on that fell off a blazer. A sign clearly stated the job should only cost $1.50. I filed complaints with a few agencies. Let me note this dollar amount may be trivial to some but this kind of business practice is highly illegal. Whoever this franchise owner is they're an embarrassment. You should do more to properly train your staff and update your POS system. See my full review below. I've gone to this Zips quite often for about three years. During this period I've gotten dress shirts laundered and pressed, slacks dry cleaned, a blazer dry cleaned, and several suits. I've had my dress shirts buttons damaged or broken after dry cleaning, staples left in my garments from paper ID slips being stapled through fabric (which is obviously damaging) and the occasional dress shirt not pressed properly leaving wrinkles. Despite all this I've continued to use this Zips franchise because of the convenience. As of May 2016 I no longer do business with this Zips franchise. I discovered in an attempt to have a button sewn on to a blazer that employees are directed not to charge posted prices for services. A sign which was prominently displayed in front of the registers stated the cost of button replacement was $1.50 plus the cost of button replacement (as I had my button this cost was irrelevant). The employee informed me that it was $5 dollars and it would take a week. I laughed (no really I laughed out loud) and explained to the employee the obvious discrepancy with the price. The employee stated, "I can only do what the computer tells me to do so do you still want it cleaned?." I promptly left, but did a few follow up things. I filed complaints with the following agencies: BBB, Montgomery County AGs Consumer Protection Unit, and the FTC. I've also attempted to reach out to the owner/Managment of this zips franchise to clarify this issue, but I've gotten no where with that. All in all, do not go here. read more

I moved to this area in July and was looking for a nice but affordable/cheap dry cleaner. I've had always heard the ad about ZIP cleaners on radio, so I decided to search for the nearest one. I found them and came to yelp to read reviews and was actually discouraged to try them out. However, due to a busy schedule and the lethargy to look around for another one, one fine day I just decide to try them out with a couple of shirts and a pair of trousers. I dropped the clothes before 9 am and as promised in their ads received them after 5 pm the same day. Even though it was that quick , the quality of the work was not in any way inferior. I was happy and impressed with the overall service. So, as a result I started taking all my laundry and dry-cleaning to them on a regular basis and was never disappointed or frustrated with the quality of their job or with the service or anything at all. In my last trip there, I took a newly purchased suit to them to be cleaned and also needed to alter the length of the trousers followed by hemming. To make things worse, I needed the suit for my office Holiday party pretty soon. The girl at the counter said the cleaning would be done by 5 pm next day but the trousers would not be available only on Monday, which was after my holiday party. So, I requested Eddie (I am not sure if he was the manager at the floor or a team leader) to let me know if there was any possibility of getting it done before the said time. I must say they delivered what they promised and I was totally impressed by them. Overall it's a really nice place with good service, friendly and smiling people, a cheap and small clothing repair shop. I like their operational hours and the location. So yes, I would definitely recommend this to all !! read more

Good service except for the tailor. They are never there and staff cannot provide a schedule! "She should be in tomorrow" is the response I get with no idea of work hours. read more

I got a white shirt back with visible sweat rings on the collar. Some of my clothes seem shrunken. I don't know what these guys do with my shirts but they aren't clean. I should've listened to the reviews instead of trying to save a buck. Don't do business here. read more

wow ... This is the cheapest dry cleaning you can find... I had a minor issue with a shirt which was manufactures issue. They called Nordstrom and not just got me a replacement shirt but a credit as well because my shirt was on sale.... Go zips read more

They do a good job on your dry cleaning. Nothing more, nothing less. Can't beat the prices. If you need something extra, just ask and they will accommodate your request. CASH ONLY though! read more

Easily the worst dry cleaner I've ever used, and I for some reason stuck with them for years, despite indifferent-to-rude service and frequently weird splotches on my shirts that I have to rinse and dab out. A number of times my shirts have had a mildewy smell that made them too repellent smelling to wear. Last month they literally gave me five shirts in the bunch I picked up that simply weren't mine. Fortunately I caught it quickly after getting home before they could give away my shirts to another customer. I had to make a special trip back (20 minute drive each way), and the cashier couldn't even offer an apology. Today I picked up my clothes, and the pants I paid $6 to have a couple of buttons sewed into of course had no buttons. After calling the store three times this evening and never being able to talk to a person, they get to keep the $6, because I'm done. I'll pay slightly more at a dry cleaner closer to home that knows what they're doing and how to treat customers (e.g., simple pleasantries like "hello" and "thank you"). read more

Third time wasn't a charm!! I took a blouse and two blazers to be cleaned. After about a week and a half and three tries, my clothes look just about the same as they did when I took them in. I wasn't aware that makeup powder was impossible to remove. I should've just used dryell and saved myself the wasted gas. read more

Have been using zips for a few weeks now and so far I have no complaints. Staff is very friendly and quick when it comes to greetings and taking or retrieving your clothes. So far my laundered clothing has been laundered and shirts have come back with no missing buttons and the proper amount of starch. In fact one shirt that had a missing button, zips replaced for free. Don't know why so many bad reviews but I am a satisfied customer. read more

This cleaners is horrible, recently went here twice for service. First time my garment had a foul smell to them and the second time they gave me back two overcoats that had not been cleaned. Visible stains, etc were still on garment when I picked it up. They then cleaned it again while refusing to give me a discount on the items. Stay away from this cleaners they are unprofessional and your items will not be cleaned properly. read more

Horrible place. Bring cloths in at 9am sign says they will be ready by 5pm same day. Quotes next day at 5pm respectfully ask for cloths back get cursed out and cloths thrown at me in return. Avoid these people horrible business read more

DO NOT TAKE YOUR GARMENTS HERE!!! I recently moved into the White Oak area and I was seeking a cleaners to meet my professional dry cleaning needs. To test this location, I brought in one suit for cleaning and repositioning of the collar. Upon pick-up, the collar was not repositioned. The owner (?) happened to be in the store at the time and instructed staff to redo. On my second visit, I brought in one sports jacket with specific instructions to clean the collar and lapel (the rest of the jacket did not need any dry cleaning). Upon pick-up, the jacket LOOKED EXACTLY THE SAME as when I brought it in. After repeated attempts to "re-clean", there was no appreciable difference. Thereafter, several employees, including KATIA and IRMA, refused my reasonable request for a refund inasmuch as ZIPS had failed to earn the money it received from me. (Oh, did I mention that you MUST PAY IN ADVANCE for all items?) BASHIR was offered as the name of the manager, but after separate visits, I have yet to ever find him at the site. I found the staff to be MISLEADING, DUPLICITOUS, ARROGANT, And CONDESCENDING and TOTALLY WITHOUT REGARD TO CUSTOMER SATISFACTION. In fact, the staff reminded me that "yeah, there are other cleaners". Indeed, I will take their advice. I WILL NEVER PATRONIZE THIS CLEANERS AGAIN. read more

I am writing, in response to service provided to me by the Silver Spring MD, Zips Cleaners. This is an excellent business. I point out, in particular Katia who was very efficient, professional and who provided extraordinary customer service! Employees like Katia represent Zips Cleaners in Silver Spring very well! read more

If I could give this business a "no star" rating I would. My wool jacquard jacket was completely ruined stained with a swath of some time of yellowish liquid across the back, the manager, when notified, asked if he could clean it again "for free", I was so disgusted there was no point in my taking it with me. The dress that I left was ironed so poorly that when I pulled up the plastic to look at the quality of that work I unintentionally said out loud, "Where in the world could I wear this wrinkled mess?" Other patrons just laughed out loud. Leaving with the dress, I left them my pink wool jacket and swore they would never get another dime from me. If you are looking for a bargain, don't even try it. You will lose your investment in your garment and they will make you pay for the priviledge. read more