Amazing people and business with years of consistent world class service!…read moreThank you for that.

From the owner: expert alterations and repairs, wash dry fold service, we clean organicallyread more

I had to get my husband's suit last minute dry cleaned for our wedding and they were very…read moreaccommodating. Very happy with the results.

bad customer service service won't go there again. Went to pants hemmed ask for the price 20…read more dollars take it or leave it very rude

Reasonable price and prompt service. Apparently I need more characters in this review.read more

I grew up in Etown and can't ever remember a time Highlanders wasn't there. I was recently passing…read morethough for my work with the military and stopped to visit my folks. I needed my dress uniform dry cleaned and pressed last minute and emailed Highlander's ahead of time to ask if they could accommodate my expedited request. They were super accommodating and their customer service when I dropped and picked up was second to none. A lot of businesses have come and gone over the years in Etown but there's a reason Highlanders is still there.

I am a creature of habit and this place has my heart. My dad has also been going here for years to…read moreget his business clothes dry-cleaned and pressed. They have wonderful customer service (truly, everyone here is very kind) and very fair prices. I won't risk trying a different place for alterations because because every time I've gone here, the work was wonderful, exactly what I asked for, and done in a timely manner. I've had linen pants, work pants, jeans, etc. all altered here and they've all been perfect. I wouldn't recommend going during the holiday season as they are typically swamped with alternations.

I have gone to Kim's for over 20 years and had a good relationship with them. They recently…read morealtered my daughter's party dress. It just needed to be shortened in the hem and straps. Somehow their tailor had a mixed message and completely deconstructed then reconstructed the dress in an odd way. The tag is now under the arm instead of the back and there is a seam running up the front. The dress no longer fits and is now worthless. It was brand new and still had the price tag. I took it back to show them and Mrs. Kim became combative insisting that the dress was like that when I brought it to them. I have photos before of the dress and it clearly was different. There is no question that it was mistakenly altered at their shop. She refused to listen and accused me of upsetting them. After 20 plus years of frequenting their shop, I'm shocked at her reaction. I've now also seen similar negative reviews. Extremely disappointing. I am now out $250 for the ruined dress and alterations which they refused to reimburse. I will never go there again.

This location has a very unique story to the whole of Lancaster County. As many who obtain…read moredry-cleaning services know, a level of excellence must be standardly exemplified. What I discovered at this location was not only hospitality and excellence, but a level of compassion and trust that I would not expect to find at any business locale that left me with a feeling of reassurance and confidence. A special thanks to Helen for being a stand for all of this and as long as I'm in Lancaster I won't take my business anywhere else!

I messaged them regarding some dry cleaning that i needed done for some curtains in my home. I was…read morevery pleased with the response time and the straightforward this is the information we need from you before we can give you a quote. So yes I gave them 4 stars for their prompt response and the no nonsense quality. I am one of those that work on the... This is what I need from you what do you need from me to get things done No I did not get the opportunity to use their services but it was not due to anything they had or had not done. My health took a turn in the wrong direction. I still need the service and hopefully when I am able they will be available to assist me.

Checked in on 12/22 and 12/26…read more Good prices, polite service, offer discounts for frequent cleanings. Most important they accommodate you when you need clothes back soon.

I am surprised to see such low ratings. I've been a customer for several years and keep returning…read moredue to the super service and great value. Sure, I understand the one-off complaints, but any business or person needs to be judged on a body of work, not a single instance. In total, Kissel Cleaners is as good as it gets. Pleasant people, organic process, timely delivery, effective procedures. I like to look crisp and Kissel delivers . . .

Recently had (9) mens slax shortened. All were pinned to proper length at home in advance. Inseam…read morelengths varied a bit based on the fit of each pant. This was puzzling to them at first but with some explaining they finally understood why to hem as pinned. Job was completed in 10 days and the hemming was done as hoped and nicely finished. Charge was fair. Will use them again as needed.

Have been going here for two years now and we love it! The lady is extremely kind and always…read moreremoved any stains and fixes loose threads for us! We could never imagine going anywhere else!

No recommendations here. Chanced a brand new white dress shirt to Brighton Cleaners. I can get…read morepast the employee being in a mood.. (it's a sauna in there, don't blame em) but taking a shirt from packaging (new) to a cleaner to get pressed and coming back with pen ink on the cuff?? And then told it was like that when I first brought it in... yea no..

Arrived at laundromat. It was busy, which is fine; but I went to the machine to get a card to use…read morethe dryers / washers and it wouldn't give me a card. It said ask an attendant. ( the other machine was broken btw ). No one at attendance desk. I looked around and waited 15 minutes. No one around. No one at desk and other guy waaited 10 minutes. At that point I left, never to come back again.

Use to be my favorite laundry mat. Now they don't care about there bread and butter everyday…read morecustomers. They care about big accounts which should be handled overnight while business is slow. Instead they block all the large machines which I use 3 and all the large dryers. It's literally fighting to get small dryers on the weekend. I spend an average of $50 - $60 per visit once a week for years $240 / month $2880 / year and that not good enough. Bye Bye forever Festiva Laundry! Craig C East Petersburg PA.