I was looking for a new dry cleaner after my usual place in colonial park closed for good due to Covid19 pandemic. I happened upon Tide dry cleaners as I went for my usual brew at the Starbucks in the same shopping center. I thought...what the heck! I needed a tunic top dry cleaned anyway.
I am so happy I took the chance. Not knowing what to expect, I drove up after work (around 6:30 on a Thursday night) into their curbside drop off. This is not just a thing because of covid. This is how they normally operate! Drive up, and a pleasant and professional representative greeted me at my car. When I explained that I had never used their services before, the entire process was clearly explained and i was given a goody bag containing coupons, a list of services, and samples of tide products. They had me fill out a very short form with my pertinent details (name, phone number, email etc) and took my item through my open car window. Then I was informed that my first order would be 50% off and that my shirt would be ready for pickup THE NEXT DAY after 5:00pm. Wait what?? I'm used to waiting 3 days or more for my dry cleaning to be ready. They had my shirt cleaned and pressed within 24 hours!
So, I went the next evening to pick up my shirt. I didn't know what to expect, really having never been there before. I pulled up, and again a pleasant representative greeted me at my car window, asked my name, and went inside. He came back out less than two minutes later and gave me my total ($3.85). I gave him payment, and he came back with my change and my freshly cleaned and pressed shirt. Not only did he bring it to my car, he also put it in my car! He gently hung it from my grab handle (Jesus handle/oh s*** bar/etc) in the back, closed the door, and wished me a pleasant evening.
I've learned that they also have an automated kiosk to both drop off and pick up your dry cleaning 24 hours a day (after your first drop off and registration.) The also offer delivery, as well as same day service.
They have a customer for life! read more