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    Zippi Fish Surfboards

    5.0 (2 reviews)
    ModerateSporting Goods
    Closed • 7:30 am - 7:30 pm

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    19 years ago

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    DICK'S Sporting Goods - Signage on the ground level, though the store is on the second level

    DICK'S Sporting Goods

    2.8(206 reviews)
    2.9 km
    •$$

    First of all, I had a hard time finding the place. There was a Halloween shop downstairs and I had…read moreto come upstairs. Found a very big footprint and a very good selection. I needed to get five Sparks basketballs. They had one on the floor and the others in the back. I think they need more people working there. There were people at the checkout, but upstairs there were really only two people, and that's not enough for a large footprint and inventory questions and things like that. Other than that, Dick's was a very good experience.

    Very Disappointing Customer Service Experience…read more I had a very unpleasant experience with a member of the leadership team named Billy during a recent visit to the Dick's Sporting Goods at Del Amo. I attempted to return a pair of youth cleats that were still in new condition. They showed no signs of wear on the soles--only a small amount of dust from my child trying them on briefly on a dirt field. The cleats were black, making the dust more noticeable. I purchased them just 27 days earlier and had my original receipt. According to the return policy printed on the receipt, returns are accepted for items in new condition. Billy immediately refused both a refund and even a store credit. Because he was the acting leader, I requested to speak with the store manager. Billy seemed reluctant to involve the manager, but I insisted. Store Manager Val inspected the cleats himself. He explained that worn shoes are generally not eligible for return, but after examining the cleats and confirming they were still in new condition and within the 30-day return window, he approved a store credit. What disappointed me most wasn't the policy--it was Billy's customer service. Throughout the interaction, he had a dismissive attitude, made very little eye contact, appeared irritated whenever I asked a question, and showed no interest in resolving the situation professionally. Those are qualities I would not expect from someone in a leadership position. I appreciate Manager Val for taking the time to inspect the item and applying the return policy fairly. Unfortunately, Billy's approach made what should have been a simple return into an unnecessarily frustrating experience.

    Photos
    DICK'S Sporting Goods - Line went all the way underneath the parking structure

    Line went all the way underneath the parking structure

    DICK'S Sporting Goods - Nike Pegasus Premium Guava Ice.

    Nike Pegasus Premium Guava Ice.

    DICK'S Sporting Goods

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    REI - #REI with Debz #DebutDanceDistrict! @BryantCabrera

    REI

    4.0(407 reviews)
    8.1 km
    •$$

    Their Mountain Maker pants are what my granddaughter wears and rotates between them during the…read moreschool year. They're not inexpensive, but they're well made and must be comfortable for her to request them. I needed some assistance over the phone today and had excellent service by both the Manhattan Beach store associate who answered the phone, and by the associate at their 800 number. My husband has an REI account and earns rewards with purchases. I highly recommend them.

    I went as usual to the REI re supply version next door as I always do Used in good condition is…read morethe way i was taught than adding to the landfill as my mom put it I thought she was just being smart and saving money It was the 60's I went in to see if I could find a backpack that is a good fit I found one of each yet make yet a bit on the eni meine miney mo thing was not working out My experience happened when I believe his name was Roman Hat longer hair artsy kinda cat came He nailed the choice right away for me Roman went on to load the pack and dial it in for me with such detailed instruction as he knew every feature of the pack Roman truly is one that is knowledgeable (as all my experiences at the store or the used store) and enjoys his job and helping What I do not get and blows me away every-time I am in there is the abuse of the return policy "reason for return" used twice did not like it Then it is returned with used twice "scuffs, light soiled and pet hair" It was used Keep it What is wrong with people Thanks Roman I will be back Better not hide when you sea me I was a PITA

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    REI
    REI - Outside entrance

    Outside entrance

    REI

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    DICK'S Sporting Goods - Large store

    DICK'S Sporting Goods

    2.8(236 reviews)
    8.8 km
    •$$

    Dick's Sporting Goods is Dick's Sporting Goods, if you know what I mean. Any Dick's you go into,…read morethey always are offering very similar items. Some locations have a little bit more of something specific than another location may have, but it always feels very much the same the moment you step into one of the stores. This location is no different. Located right off of PCH in El Segundo, this business is fairly easy to find. It's near the back of the shopping complex, if you're looking for it. As it is such a large shopping complex, with a lot of different businesses, they have a super large parking lot, so parking should never be an issue. Once inside, what you'll find is the sporting goods and the activity goods that you would expect to find at Dick's. They have a little bit of everything. For the very astute professional, in the various sporting fields, they may not have the exacting item that you are looking for. But, for the novice in any field, they pretty much have something at least to get you started. Of course, they have tons of activewear, shoes, sunglasses, all of the various needs for all of the various sports that you can think of. It's just as simple as that. The staff here are all super nice and helpful. They're happy to guide you and help you with any need you may have. Overall, if you need some sporting goods, and you want to get it at a one-stop location, this is your place to do it.

    This Dick's Sporting Goods is either seriously understaffed, or the employees on the floor have…read moremastered the art of disappearing. When you actually need help, good luck finding someone. And, like just about everywhere else these days, the prices are high. If I'm going to pay premium prices, I at least expect to be able to find an employee when I need assistance. The store itself is fine, but the customer service definitely needs improvement.

    Photos
    DICK'S Sporting Goods - Superstar II Adidas Tennis from Dick's

    Superstar II Adidas Tennis from Dick's

    DICK'S Sporting Goods
    DICK'S Sporting Goods

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    Road Runner Sports - 4/29/23 Need a new pair like 3 months or so ago!

    Road Runner Sports

    4.2(457 reviews)
    5.9 km
    •$$$

    7/12/26 Time for new shoes !! My dogs are barkin'!! Lots of selection, great attentive customer…read moreservice (by Raymond) and prices are competitive. What I appreciate most is no hassle or pressure for buying into the membership. Hence the 5 stars. Raymond was very polite & made me feel comfortable by offering to try other makes/brands to see what will the best shoe fit. I ended up buying two pairs. I've purchased single pairs before & regretted not buying a second pair coz I liked the fit so much. Learnt that lesson well. Happy with this experience today

    Update: After I left this review (that I also left on Google), Road Runner Sports asked me to email…read morethem. I did, and I was later told that the Torrance manager and team had "touched base" with me, which is inaccurate. The only interaction I had with the store after my purchase was when I returned the same day to try to return the shoes. No one from the store ever contacted me afterward to follow up or try to resolve the issue. Unfortunately, no resolution was offered. Still the worse experience I've ever had. AWFUL AWFUL AWFUL. ---- Road Runner Sports started as a promising experience but turned into one of the most frustrating customer service situations I've had. I came in to buy running shoes, and the initial process seemed great. The associate scanned my feet (which was actually pretty cool), had me try insoles, and brought out three shoe options that fit my profile. However, communication was difficult, he was mostly mumbling, and I had to repeatedly ask him to clarify what he was saying. When I decided on a pair of ASICS, he immediately tried to upsell the insoles (around $120), even though I had only tried the shoes with those insoles, not with the original ones. That felt a bit misleading. At checkout, he also pushed the VIP membership, saying it would give me 90 days to try the shoes and return them if needed, making it sound like that flexibility depended on being a member. We declined. When I got home and tried to run in the shoes, I couldn't even last 90 seconds, they just didn't work for me. We called the store (using the number listed online) and were told that as long as the shoes looked brand new, we could return them. That gave us confidence to go back. Unfortunately, the in-store experience during the return was completely different. The associate told us: * The shoes did not qualify as "brand new" * We could not get a refund to the original payment method unless we were members * The only option was a gift card Then, again, we were offered the membership as a solution. The inconsistency between what we were told on the phone and what happened in-store, combined with the repeated upselling, made this a very frustrating experience. What started as a helpful, professional fitting ended with unclear policies and poor communication.

    Photos
    Road Runner Sports - 2/22/25 Demo custom insole

    2/22/25 Demo custom insole

    Road Runner Sports
    Road Runner Sports - 2/22/25 Where it fits into my feet

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    2/22/25 Where it fits into my feet

    Zippi Fish Surfboards - sportgoods - Updated October 2026

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