Signed up in late Oct and stilhaven't gotten my zipcard yet. I've called 3 times and emailed once (no reply). The people I spoke with promised to send me another and it's been a month and no card. I spoke to someone else recently who said they would refund me and send me a confirmation email. No refund no email. Why did I even sign up for this? UPDATE: Customer support finally reached out, got me my refund, my Zipcard and helped me set up my account. Thank you. read more

My trip with Zipcar was cut short due to the car breaking down in a parking lot of my local grocery store at 1:23 pm. When I reported the car was none operational, Zipcar prepared to send out roadside assistance to jump start the battery, but the service was not going to be available until after my Zipcar was due back at 3 pm. I pointed out that by the time the roadside service was due to arrive, my trip would be over at 3 pm. Zipcar said not to worry about it and that it would not be an issue. Apparently they extended the trip on my behalf to avoid the fees I would incur if I did not get it back in time. However they did not tell me that they were extending the trip and that would be my driving credit for my trip that was cut short by 90 minutes because Zipcar gave me a car that was known to them to have a defective battery. I know it had a defective battery because when it was jumped by the roadside service, the technician remarked that this battery had been recently jumped. I tried repeatedly to get two hours of driving credit from Zipcar as I had to take a Lyft from the grocery store with my groceries that were defrosting while waiting for roadside service. The Lyft trip was $15. I then walked back to the car to wait for the service call, which came about 3:30 pm . Zipcar gave me $15 driving credit, which is an hour for my inconvenience of losing an hour and a hour of driving time plus my extra Lyft ride expense to get my groceries home before they spoiled. When I pointed out to Zipcar that they only compensated me for one hour they claimed I already was given two hours of driving credit because they had extended the trip from 3 pm to 4 pm. I countered that the last hour from 3 to 4 pm was spent by me waiting in the parking lot for their service person to come jump start the Zipcar so I could take it back to Zipcar's parking spot for the Zipcar. Zipcar ripped me off for my driving time as I did not get my full trip I paid for in advance. I incurred extra expense for Lyft rides during the trip and waited my time read more

Zipcar - This is a photo of the defective battery in the Zipcar which shows that it was recently and previously jumped. - Car Rental Near Me

Customer Service hung up on me when I tried to get an explanation of ghost fees added to the account. I ended up getting charged double my initial quote for the vehicle. Would not recommend using this service. read more

Oh man what a fucking nightmare, be veeeery careful renting from them. They used to be good but ever since they were acquired by Avis they are awful. I recently rented a car for a few hours. The car was disgusting (they always are), with dirt, dirty towels, tobacco bags and toilet paper (used!!) all over the seats. But that was not all, a few weeks later I received an email from zipcar for a parking violation, 100 plus 40 in fees and taxes. I had returned the car to it's designated spot and that's where it received the violation. I looked it up and this shitty vehicle had 3 outstanding tickets for the same reason: 'unauthorized car share parking'. These motherfuckers want me to pay for their parking spot tickets. I have heard of people all over the country having the same problem. I have tried support several times and they have 'escalated' my request. Don't even try speaking to a manager or supervisor because they are always in a 'meeting'. They are unhelpful, rude and engaging in illegal fraudulent practices. read more

Do not recommend. The car displayed a low oil warning while driving. I pulled into a gas station and checked it, and the dipstick was bone dry. I purchased and added 2 qts of oil at a cost of $30. Now they won't reimburse me for it. You would think they would be grateful to have avoided a blown engine. This was my last rental. read more

I reserved a Zipcar in Sacramento from March 26, 11:00 AM to March 27, 12:00 PM for $193.08, which I paid. On March 27, I used the app to extend my reservation until 8:30 PM. The app showed an additional cost of $67, which I accepted. After the transaction, I was charged $156 instead of $67. At no point was I notified that the charge would be this high. I contacted Zipcar customer support multiple times, including a supervisor. They said that extensions beyond 8 hours could trigger a full daily rate plus taxes and young driver fees, but none of this was displayed in the app. Even after adjusting my reservation to match the 8-hour window, the $156 charge remained. The supervisor said they were the highest point of contact, yet they refused to help, did not try to understand my perspective, and offered no real solutions or explanations. They repeatedly told me to "put myself in their shoes," and when I did, I explained I would try to help if I were in their position, but they ignored my point and continued to repeat that nothing could be done. I was never shown a total of $156 before confirming the extension. I believe this is an unfair billing practice. I am requesting a refund of $89, the difference between the amount I agreed to pay ($67) and the amount charged ($156), and I hope this matter can be reviewed and resolved fairly. read more

I ordered my first Zipcar. Due to technical issues on their end, I couldn't access the car. This was after trouble shooting for about a half hour. This is the e-mail I received from Zipcar: "Hi Jason, Thanks for reaching out to us. Based on our earlier conversation, I understand you wanted to confirm your refund was processed on your account. After reviewing your account, I can confirm that $30.63 was refunded to your credit card on file. Please allow 3-5 business days for this refund to process on your credit card. To view this billing adjustment on your invoice, sign into your Zipcar account and go to "billing" and click on the pending or past charge or credit. We thank you for being a part of our community and hope that you have a great day." No refund was received, and it's been 10 days since this occurred. I am disputing my application fee and the cost of this trip with my credit card company. I'm only doing this because I'm only receiving automated replies which have nothing to do with my refund when I contact Zipcar about this. I don't think they are malicious, but as of now, they seem like idiots. read more

1 star because they practice to take your money and say that it's your fault I had a issue with their app reason why I couldn't extend a trip and once we finished resolving the issue she goes you are 43 mins late so you are charged a late fee like how when I'm having a technical issue with your app that's not on me but I'm going to be charged because it's my issue lol this is a rip off company read more

Used this service yesterday. The app instructions are terrible. Finally figured out how to get going after lot's of questions and picture taking. Returned the car an hour early. Could not find anything on the app about "car return". Today I'm being hit with a $50 late fee, when I returned an hour early. Contacted Zip and they show me returning it at 6:10. I rented it til 6:00, but actually returned at 5. They were unrelenting it is what it is. I'll be taking it up with my credit card company! Oh, my rental was from 10:00 am; $145, without the late fee. Can we agree this is obscene! Beware, they can put whatever return time they want on your account. Zip, is exactly how many times I will use this service again read more

I got charged 65 extra dollars because I returned the car 10 minutes late. I'm a broke college student and got absolutely screwed. I HATE ZIP CAR. read more

I signed up with ZIPCAR after a long hiatus and am absolutely disappointed by their lack of customer service and accountability. The car I had reserved was not in its designated spot on Green/hyde (allegedly abandoned "parked" somewhere on Polk street per the customer rep) when my 5 hour reservation started. I was rebooked to an alternative location that was 20 min walk away after calling and talking to costumer service. I ended up being late to my meeting. Nevertheless I was still charged the entire rental period and got only offered a 1.5 hour credit (after repeated inquiries for resolution) for the inconvenience. To add insult to injury, the next day I came across the "abandoned"car that is still parked on polk street collecting parking tickets. What just happened to this company! read more

Zipcar - Collecting parking tickets.... - Car Rental Near Me

I couldn't be sent a code to open the car, I was on the help line for almost 40min and there is nothing they could do - I'm very disappointed, I had to cancel my day trip. First time using Zipcar - not happy about it read more

Out of four Zipcars reservations three have had problems. The reservation was wrongly cancelled, the car relocked itself, or, as this morning, the reserved car was not in the pickup location. I have had to spend long amounts of time trying to talk to support. Calls are consistently dropped, usually just before the support agent is about to do something to fix the problem. Today there was a system wide problem of some kind. Sorry to hear it, but I had to cancel my trip and will have to remake elaborate arrangements for a later date. If they were more reliable Zipcar would be great. Unlike other unfortunate reviewers I did get a refund. read more

I've used Zipcar intermittently for many years and can definitely say that their service has steadily declined. This past November, I was one of who only knows how many other customers who were unable to access their rental or reach a representative, leaving us stranded and without transportation. Out of either foolishness or a sense of desperation, I decided to use their services again. This morning, 90 minutes before my reservation, I was informed that the location had changed to the other side of town, not easily accessible by public transit - a fantastic plan for people who don't have cars. When I called, the representative was dismissive and actively unhelpful. I really wish there was a useful and affordable option for people who don't own cars ... unfortunately, Zipcar is neither. read more

I would give 0 stars if i could. I recently got a parking violation because i returned a car to the exact same location to where i picked it up. The original car i had booked had a battery issue so i was given another car which was parked in a different spot. I parked the car back exactly where i picked it up since the original booking was occupying the spot where i apparently was supposed to return it. 5 months later i get a $120 US violation charge. No warning, no email. Also, to top it off, the car was in an awful state. I'm attaching some pictures. Support is super unhelpful and won´t do anything about it. 0 stars. read more

Zipcar - Car Rental Near Me

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please listen to the reviews I should've read first They charged my card the 25 dollar application fee and IMMEDIATELY blocked my account. I contacted support and got bounced around from 4 different people just to not even get a real answer as to why i got blocked. I tried to speak with a manager but all she did was go on about how I can't have a refund... I never called for a refund I just wanted to know why my account was blocked and how I can't fix it read more

Completely Unacceptable - Zipcar Failed Me When I Needed Them Most I've been a Zipcar member for years and always treated every car I've rented with the utmost care. But after my most recent experience, I'll never use their service again--and I'm warning others to think twice before relying on Zipcar, especially in a city like San Francisco. I returned my Zipcar late in the evening after a long, $300 trip to visit family, only to find the designated Zipcar spot taken by another Zipcar. No backup spots. No support. I called customer service and was told to "find free 24-hour parking within a mile radius." Seriously? Free 24-hour parking in San Francisco at 10PM on Memorial Day? Completely unrealistic. I drove around for over 30 minutes and finally parked legally--though not in a 24-hour zone. When I called back to report the location, I was told it still wasn't acceptable and I needed to keep searching--this time for paid parking up to 1.5 miles away. Oh, and I'd have to pay out of pocket and request reimbursement later, capped at $30 (meaning if I found parking that cost more, that extra would be my problem). I spent another 40 minutes going back and forth with a rep who ultimately told me to just take the car home and return it in the morning--despite the fact that I have no parking at my apartment, like most people in this city. So to recap:     *    Zipcar failed to provide a working return spot     *    They pushed the entire burden onto me to solve it     *    I spent over 90 minutes dealing with this instead of getting home     *    I paid $13 out of pocket for a car wash earlier in the trip because the car was so filthy I couldn't see out the mirrors     *    I was offered nothing for any of this except a 15-minute driving credit--an insulting joke Customer support was unhelpful, inflexible, and totally out of touch with urban parking realities. Instead of owning the issue and helping me find a real solution, Zipcar shoved the problem back onto me and left me hoping I wouldn't be held liable for their broken system. This experience was exhausting, stressful, and frankly infuriating. It made clear that Zipcar has no reliable contingency plan, no respect for its customers' time, and no intention of taking responsibility when their system fails. I will be canceling my membership. read more

UPDATE: ZipCar refunded the money charged for excess miles. I had date/time/GPS photos of my whereabouts. If I use ZipCar again, I will take a photo of mileage on the car. Beware if you use #Zipcar. On Saturday, Oct 7, 2023, I rented a car in San Francisco for 24 hours and drove to a wedding in Modesto (around 200 miles round trip). I returned it then got charged an extra $400 for driving 400 miles over the 180 a day allotment. I did not drive 580 miles on Saturday Still waiting for a manager to call... read more

Horrible. Always an issue with booking. Or I get randomly locked out of the car at the worst times. Then I need to call support and they fix the issue . Everytime I get a car there is an issue. The cars maintenance or getting locked out or car not starting or I randomly owe for a charge that's random and I need to pay it or I cant unlock the cat wherever I'm at. They need to fix there services. The app doesn't work. Only thing good is customer service where they try there hardest to fix the problem for you. ​ read more

Careful when booking cars that are EVs in locations that don't have a charger. I recently booked one and had to go find a charger and sit in a parking lot for 45 minutes before getting to my destination. The EVs are great, but if the company isn't going to charge them, thats pretty unacceptable. read more

I wish I would have read the reviews for this company first. This was a TERRIBLE experience and they refuse to give me any kind of a partial refund even though the car was disgusting. Because I used it anyway since I had already been switched to a different car once and was late and needed a car asap. I paid full price for a trashed, disgusting, unsanitary car. It had 8 miles of gas left in it too and no gas card so I had to go to the gas station asap too. They didn't even act like they cared or were sorry at all for the situation. read more

Just horrible! The customer service is not good at all and today I got in a car that looked like it was stolen! I called and she was not trying to switch my car at all! it was weird she was talking really slow also like she was high.... read more

Avoid Zipcar AT ALL COSTS. Their cars are continually in bad shape and filthy. (Engine issues. Used tissues in the door handles. Rancid drinks spilled over the back-seat floor.) The fuel cards often don't work. Keys are missing. Then, when you fill the card with your own $$$ and go to submit a receipt, you learn that the receipt is invalid because you didn't excavate through their website to read the fine print about what exactly the receipt had to contain. Oh, yeah, and customer service is non-existent. Maybe if you stay on hold for two hours you'll be able to speak to a live person. Or not. Good luck surviving the water-torture music on hold. read more

This rating is for the Berkeley and Bay Area fleet of Zipcars. These cars are in terrible shape. Out of the 5 or so rentals I've made, 3 were absolutely filthy and 1 was undrivable due to start issues. Avoid this service at all costs because the norm is a bad experience -- you're lucky if everything goes well. I tried calling support and after an hour wait, being transferred multiple times, I was hung up on. This left a terrible taste and I'm cancelling my membership as soon as I can. There are so many more carsharing services in the Bay that run a better operation (GIG, Kyte, Turo) that this lack of service is truly shocking. I am surprised that this company can survive in this competitive rental market. read more

ZipCar doesn't appear to maintain their fleet. I think they expect their drivers to do it. Allow me to explain: As a customer of 10+ years, I cannot remember a single time when I've rented and there wasn't something wrong with the vehicle whether it be horrendously filthy or have a flat tire. Most notable example was when I rented a car that was driving on the spare and for who knows how long. I called and waited on hold for 30 minutes to complain about it and when I finally spoke to someone the agent literally suggested I call a tow truck and have the tire fixed and send them the bill. The cherry on top was 5 hours later when I needed to add 30 minutes to my rental and I discovered that I couldn't because it was reserved by another person! It was at that moment I realized this is their normal. After repeated attempts to escalate ongoing problems, I'm resorting to complaining on Yelp and cancelling my membership. Fun Fact: In the 10+ years of being a ZipCar customer and after countless complaints, I have made never rented a car that had any windshield washer fluid. Not once. Finally, when you call support and there are always longer-than-normal hold times, doesn't that make very long hold times normal? They really should change that message. Epilogue: Ironically, while I was driving and after waiting on hold for 45 minutes to talk to support, while I was describing the problems with car I was renting the in car call system reset and I lost the call! You can't make this up. read more

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I actually started using zipcar when they first started years ago, service was great and the cars were fine. I didn't use the service for a few years, returned in March of 2021 and what a mistake. The cars I have rented are not in great condition and have a lot of wear and tear, seats are worn, scrapes, small dents etc, some of them were very much smoked in and smoke smoked in. As it's an hourly rental these cars are not cleaned between rentals so be prepared to clean and wipe down cars that are dirty, I have had to clean up other peoples trash multiple times. At least half the time I've rented I've had service repair lights come on, I was even with a friend when her zipcar actually just stopped working after we parked. We waited an hour and a half for the service guy to arrive for what we thought was a dead battery and turns out that the battery cables were loose, that situation could have ended a lot worse. Oh but consider yourself lucky if you do get a dirty car because sometimes you go to your Zipcar reservation and the car just isn't there. Yup. Sometimes it's late, sometimes it hasn't been returned and then Zipcar moves your reservations to Zipcars that are a mile away. And don't expect money to comp for a ride to your new reservation, Zipcar doesn't do that. Customer service is horrific. Long wait times, representatives that don't know what they're doing and, VERY long wait times for road side assistance. Don't do it. Zipcar is nothing like it used to be and unless you're hyped to be an unpaid janitor during the pandemic the cars are not kept decently clean. Cancel, just cancel Zipcar. So far my friends and I have fared much better splitting Lyft rentals with the multiday discount. Weekday rentals for non peak times break down to about $85 or less a day for a 3 day+ rental with insurance for a hybrid SUV and the cars are immaculate, you can see the cleaners in the lots waiting to clean cars coming back in. Not a fan of the small upcharge on bridge tolls but besides that I have had no issues with Lyft. Run away from Zipcar as fast as you can, I wasted $70 on an annual membership for a service I won't use but Zipcar is not worth the hassle. read more

ZipCar broke down in my driveway. Been on hold for 4 different calls at an hour of hold time each. Car is still broken down in my drive for almost 24 hours read more

I wish I could give zero stars. This is a horrible and predatory company. I used to rent through them regularly, about $5000 annually. In September, I returned a car and another driver illegally parked in the space. I called customer service. They told me to park in another space on the street near the zip car space, and that they will take care of it. They told me to take pics of where the car was parked, a pic of the illegally parked car and its license plate. I did all of that. They ended up towing and impounding the car I rented and charged my credit card $885 for it! Then, two. months later, charged my credit card (without my permission as I canceled my account!) another $140.58 for a random parking ticket! I have been asking for a copy of this so called ticket and they are ignoring me. THEY ARE AN AWFUL COMPANY. WILL NEVER TRUST THEM EVER AGAIN. read more

This is the most misleading BullSh** I have experienced.. Long story short. My new car goes in for Service and I need a quick fix to get kids to school today and I always see these cars around town so I thought ,why not... AFTER ALL IT SAYS "TAKES MINUTES TO GET STARTED ". Mind you my muscle car service is $800 so I don't need to spend/waste any money for no reason right? I find car, pick insurance ect and go click BOOK CAR option to read, MOST ARE APPROVED WITHIN MINUTES, but you need to wait on email to know if approved are not". Do I get up at 5am pacific time to call east coast and she says their is a department to open now that reviews but JUST WAIT.. ok whatever NEXT PLAN... HOWEVER... I inquire about canceling everything and getting my $25-$35 application fee back and ITS NON-REFUNDABLE!!! So I ask what about if they don't approve application for some reason? STILL NON-REFUNDABLE (WTF). THAT SCAM TYPE BULLSHHHTT. Random pick n choose and keep our money? SHAME ON YOU ZIPCAR!!!!! 0 STARS read more

There should be an option to leave zero stars. I've had a couple of incidents with them already. The first time I was 2 blocks away from the return location and there was a baseball game in the neighborhood and traffic was completely stalled. There was a police car next to me so i couldn't extend my rental time while i was driving on my phone without risking getting a ticket. I was only 10mins late and there wasn't anyone after me, so i thought i'd get a warning at most and perhaps, they would understand if they review the movement of the car through traffic before the return. Alas, nope, I got fined $50 for a late return and they refused to review or listen to the story. I paid it that time because i can see how it was kind of gray but , it was something that was out of my control. Then, this week I get a parking violation notification for a rental that ended at 10pm and the ticket was received at 6am the next day because I was the last person to rent the car and it happened to have gotten a ticket. i followed the instructions to return the car to the spot where I picked it up, parked it within the lines at the zipcar stop. i assume the ticket was for street cleaning but there are no instruction on the zipcar website to park it anywhere else when there is street cleaning. I have been going back and forth with them and they refuse to acknowledge I had followed the instructions and there is a deficiency in their instructions when this occurs. The ticket is $100 which in the grand scheme of how tickets go, it's not that much, but it's the principle of the matter. Their instructions did not specify parking the car anywhere else in the event of street cleaning and I would have risked getting at ticket not following their instructions. Zipcar, get your shit together and uplevel your customer service. They are a broken recorder and provides terrible support. I have cancelled my membership. Do not use their service read more

Absolutely terrible company. I have tried to call customer service about issues regarding charges on my account that I have received no invoices for. A manager was supposed to call me the following day to discuss these charges however, no one got back to me. I have about $1,400 of charges that no one is taking seriously, and have tried to explain away as "company policy". When I last called customer service they call center was loud, and I was barely able to hear them. Do not book with zipcar unless you want them to charge you without notice for months. I am definitely looking into legal action if my attempts to resolve this are not being taken seriously, and I want to close my account immediately. read more

Suck services The customer service also sucks Not user friendly Not recommend at all Don't use it read more

Zipcar used to be great when it started but it has become a painful service to use. Aside from becoming outrageously expensive I have some sort of issue every time I use the service. Let me name a few. I've had cars that would not start and I've had cars that weren't returned on time so in both of these situations it's made me late for my appointments since then you have to book a new car and walk sometimes a very long way to get to another car. Today someone was parked in the ZipCar spot so I was not able to return it to it's original location. I then had to find another place to park it and call ZipCar and give them the details of where I left the car. Then when I'm walking home I get a text that I was charged a late fee! Unbelievable!!! I've also been stranded for over an hour because the car would not let me unlock it to get back in and was unable to complete the errands I planned do to the delay. And now when you get to your car they want you to go through a tedious process of taking pictures of the outside and inside of the car and report on the conditions of each. Who has time for that and why should the customer be on the hook for this?! And the cars are always filthy inside. Send someone out to clean your damn cars!! This service has become a real nightmare and I would only consider it if you have a ton of patience which I have run out of with ZipCar... read more

Absolutely terrible-- Was not able to access my car with the app even though I double checked with them and they said I would be able to. Called customer service and was treated poorly. It's a scam cannot stress enough to not get zipcar. read more

Basically Zipcar is a car rental company that doesn't have to maintain its fleet. Prices are just as expensive as other rental companies, so it's they're basically just making more money by passing off the maintenance costs to people who share their cars. And if the owners don't take care of their vehicles, it's your problem not Zipcar's. IMO this idea never should have made it out of the startup incubator. Case in point, I found myself in a really tight situation when the car (toyota camry) refused to start with a generic message. Zipcar did agree to pay for the tow but not the hotel or the ride to the airport. Customer service was very slow also (the call center is in India I think). Anyway, long story short - never leave the city in a zipcar for any reason. This is much better for short hops around the city than as a replacement for traditional car rental agencies. Also, the company itself is rather shady based on my experience. Personally I won't ever consider this company again. read more

Worst customer service ever. We've had so many issues with this company and when calling to correct errors on Zipcar's behalf, we've dealt with very unprofessional representatives on multiple occasions. Their representatives are patronizing and extremely uncaring about negative situations they/their vehicles put you in. For those that don't have their own vehicles this is a much needed service; Zipcar knows that and takes advantage of it. Training is a necessity for handling customer issues. read more

Be careful - Sometimes if you go places like in a public garage and there is no service, they will charge you for a late fee even if it's not your fault. I spoke with a gentleman by the name of Gabriel and was told that it happens often but there is nothing they can do. I was charged $150 for delay that could not be avoided. I had to uber home for the zipcar card which still didn't open the car. It was after an hour of calling the company which was closed, that the car was able to connect to app read more

Terrible experience with this rental co. Kept me waiting 55 minutes for a "surfer" to accept my rental return. Missed my flite home. No response from 8 e-mails and 5 texts while waiting. DO NOT use this company for your car rental! read more

Zipcar - Waiting for mr "surfer" - Car Rental Near Me

I've used ZipCar for 4 years. But lately the quality has really decreased! Last month, the car broke down in the middle of my rental. ZipCar sent a tow truck, which I had to wait for, and then they didn't even fully reimburse the cost my my Uber home. Today, I booked a ZipCar and the car wouldn't start. I had to spend 25 minutes talking to support to get a refund. After 4 years using ZipCar, sad to say that I'm going to cancel my membership. read more

I have never left a Yelp review before, but my experiences with Zipcar have taken away both my money and my sanity. I would leave them zero stars if I could and refer them to the Hague to be tried for crimes against humanity. Some examples: A few months ago, I went to the grocery store late at night to get some snacks during my finals week. When I attempted to leave the parking lot, the Zipcar would not start. I called customer service, and they told me that I would have to wait with the car for three hours while a tow truck came to get the car. I was told that if I left the car before the three hours had elapsed, that they would charge me for abandoning the vehicle. I waited from midnight to around 3 AM in a dark parking lot. I was shivering due to the cold with a phone that was about to die. Customer service was extremely abrasive, rude, and dismissive of me, insisting that I would need to wait the full three hours due to "policy," even though it was obviously not my fault that the car wouldn't start. I was told they would call me with updates, which never happened. When I called customer service at the end of the three hours, they told me that the system had not registered that I was in the car and that the engine had been "locked," which was the reason that the car wasn't starting. After this update (which I had to call in and inquire about after three hours), it took less than a minute for them to unlock the engine and start the car. I was told that I would receive one hour of free driving time because of the inconvenience (again, I had waited for three hours), but this time was never added to my account. Even this wouldn't have been enough for me to cancel my membership, but it happened again a month later! I was also unfairly charged several other times due to the Zipcar system not processing my extensions and customer service being extremely unhelpful. Once, my trip was "ended" by customer service when I had a problem during a ride, and I again had to sit in a parking lot for about an hour while they resolved it. After all of that, I was still charged for the trip to get the car back to campus, even though I had not ended the trip. I have been charged over 100+ dollars in undue "fees" and have never made any progress with customer service in getting my money back or gaining any sort of restitution for major inconveniences that I have faced because of Zipcar's faulty interface and system. Worst company ever! Do not make an account! My only hope is that one day they will pay for their crimes against me in the court of the most holy!! I'm just kidding.... but seriously, literally any other option is better and more reliable than Zipcar (especially if you are a college student). read more