We have been using Zin's for the past decade for most of our plumbing needs, aside from very large jobs that they could not accommodate. Zin's has been our choice in part because of the quality of their work and in part because we prefer supporting local businesses. I just called them because we have an unexpected and sudden loss of water pressure in the kitchen sink (all other areas have good water pressure), which seems to me like a leak that needs to be addressed soon. When I spoke to the scheduler, she very casually said, "Oh, we can have someone out on the 13th", which would be over two weeks from now. There was no offer to put us on a wait list. There was no concept that a sudden loss of pressure might be indicative of a larger problem. Out of good will for their previous work, I am leaving four stars, but this was a one star response, and it was extremely disappointing. read more

We had a bad clog in our downspouts due to a honeysuckle root that grew to the size of the tube. Zins is reliable, trustworthy, and has access to big machinery outdoors to help with larger jobs. read more

Update: No longer my Go To company. Charged $180. to unclog a garage drain that tookk 5 minutes with the machine. Did discount it for me, a senuor citizen ... to $150. Other plumbibg companies charge about $90. Go figure ... read more

I've been using Zins for years. We bought this house about 6 or 7 years ago. We were not told about the roots in the main sewer line when we bought the house. I can't afford to replace the line, but Zins has worked with us over the years to auger the line and even jet the line a couple of times. The guys that come out are so courteous, and know what they're doing and know the house well. They're fantastic at what they do. They're some of the best plumbers I've ever used. Zins has worked with us where payment was concerned and I'm not even sure I'd still own this house if not for their help. I can't recommend them enough. Best in the business in my opinion. Thank you Zins! read more

BEST PLUMBER EVER!! We recently bought a new home, which was a plumbing nightmare, and got a few quotes from typical plumbing companies like Roto Rooter (which I'll never go to again) but were recommended to Zins by our realtor. After speaking to Zins on the phone a few times with extremely nice receptionists we were able to schedule our appointment very easily and they listened to all of our plumbing concerns. Our plumber showed up early on our scheduled day and quickly knew what was going on with our home - which was a first for us! He provided us with a quote and did all of the work the same day. We had A LOT of work done and the price came in at less than half of what we were expecting. As long as you accept their quotes you don't even have to pay for them to do the estimate which is extremely rare with plumbing companies. We will only ever use Zins plumbing going forward and cannot recommend it enough. Zins, thank you for making us even more excited to move into our dream home this month. You completely put our minds at ease when it came to our plumbing issues and we're so happy we called you. read more

Had them hydrojet a main sewer line out to street couple years ago because Jim the Plumber doesn't own that machine and he recommended Zins. It's a little pricey but they did a great job and everything works like a dream. They were super careful running hoses thru window into basement, did great job of cleaning up any spills. Its been so long I don't remember names but they were very personable people. Great service all around read more

Zins plumbing is the best in Cincinnati. I have had tree roots in my pipes several times over the years. Zins can attempt to auger or can use their water jet. They are very trustworthy and will work diligently to fix your issue as affordable as possible. This last time I called for an emergency. My pipes were completely blocked with no water passing thru. To my surprise, to the owner of the company came out to my house and fixed the issue. I will always recommend Zins plumbing above the rest! read more

Very satisfied with installation and performance of tankless hot water system in my old house. Kevin was efficient, neat, and professional. He clearly explained how the system works and what is needed for future care. Zins pricing was significantly less than another plumbing provider. read more

Waste of our money. We had a poor experience earlier in the week with another Plumber so we switched to Zins based on positive reviews. The earlier plumber had replaced our faucet and garbage disposal. Then later on our dishwasher started leaking so we contacted Zins to come out and take a look at it all. We were told it would be $35 for someone to come out and inspect our issues. Upon arrival I was informed it would actually be $140 for a full investigation. He didn't even look at the dishwasher! I was basically told if it leaks again I need a new one. I was also trying to balance my full time job remotely since we were given such a large window of time for their arrival. I was on an important call when he arrived which I apologized for but it was frustrating to have to balance the two issues. Just wish there was a better window projection of time. I was also informed the earlier plumber didn't give us great products. Well great what am I supposed to do about that now?! He just kept apologizing to me. Even if we do need a new dishwasher I wish I would have gotten more of an "inspection" from the $140 we spent. Not impressed! read more

These guys saved me THOUSANDS of dollars. ~ Came recommended by CME & Calla Plumbing who are also on my Plumbing List These guys came in after Benjamin Franklin Plumbing came to my house and told me that I was going to have to spend $10,000+ on repairs to the plumbing in my house not including the damage they were going to incur in removing existing structures and damage to walls they were planning to open up. Zin's did a follow up scope to the one that CME did and determined that the broken pip could be fixed for under 5000. They came in under time, under budget and figured out that most of the problem was immediately under the basement bathroom not all over the house. They were all friendly and respectful read more

Has never returned my call. Called regarding water in my backyard, was told the appropriate person would call me back-- it's been over 2 weeks and nothing read more

These guys used to be our plumbers but I had them change out a toilet recently and it cost a fortune. No way that replacing a toilet costs more than the toilet itself. I told them I was very disappointed and heard nothing back. My recommendation is find a reputable plumber. Theses guys don't deserve your business! read more

John called to let us know he was on the way and went to work right away. He explained everything and went out of his way to take pictures to show me what needed done because I couldn't get down the stairs to the basement. Then he took pictures to show me the finished product. We talked about our poor water pressure (not the job he was here to do) and he checked something and discovered why we have bad pressure. John spent an extra 1/2 hour and fixed the problem. Now, I can have a real shower!!! Thanks for going out of your way to show me everything and for doing the extra work that wasn't part of job request!!! read more

I can't say enough nice things about Zins Plumbing and work on both my clogged toilet (main reason for calling) and upstairs tub/shower drain (something I've been meaning to do as it drains pretty slowly.) I called this morning and made an appointment for Monday. They had Saturday times, but I couldn't do those. But then Zins called me back and said they had a plumber available who finished early today and could come over in about 20 minutes! Griffin wore a mask and shoe coverings the whole time, taught me a few things I should know about old pipes and such, in a very helpful way and did a great job getting everything done and cleaned up. Never thought I'd have such great customer service for my plumbing, but I'll never call anyone else now. Thanks, Zins! read more

The best plumber in our area, hands down, especially if you're looking for a commercial plumber. Every person I interacted with at every level, from those answering our phone calls to the technicians working onsite, were very knowledgeable and respectful. They definitely deserve more than 5 stars! read more

I have called Zins Plumbing twice for bathroom sinks I could not unblock. Both times I was happy with the service and price. This last time especially so since I plan to renovate the second floor bathroom where the sink was clogged. I did not want to have to replace any pipes now since the location of the sink will likely change. The Plummer was very careful with the old pipes which I really appreciated! Having to replace old pipes right now would be very expensive and set me back on my plan which includes moving the location of the sink. Thank you Mike! read more

We booked Zin's for a plumbing service, they didn't show up. They just texted and said "sorry". Unbelievable.

At this time I have to rate Zins Plumbing at one star. I had Zins come to the house for an estimate on a few plumbing issues. The estimator Fred was professional and seem to know what needed to be done to correct the issues. He also was able to give an estimate on the spot. The negatives are was that not only was the estimate higher than any of the other estimates. However I still decided to give them a try. However when I called to schedule an appointment, they said that they couldn't do so at that time as had to talk to "Jim" who does the scheduling for the type of work I needed done. I was told that he wasn't available and that he would call me tomorrow. Two days later (on a Friday) after still not hearing from Zins, I called them and "Holly" who answered the phone said that she will call "Jim" as he is the one to handle this. She said to expect him to call back within an hour. He never called back. I Called back two hours later and the receptionist stated that Jim was gone for the weekend and would call back on Monday. If someone cannot be trusted to follow through on small matters how can they be trusted on larger ones. I would seem that either they are too disorganized to be able to do a simple task as setting up and appointment or that they do not care. At this time I have to rate Zins Plumbing at one star. read more

Zin's came to help us fix a toilet that kept running. They were prompt, polite ... didn't fix our problem - and kept our money even though we requested a refund. Beware. read more

Have and old house with old pipes...rusted started leaking. to get to it they had to take out some kitchen cabinets. If i wasn't there i would have never known they were there. Polite and professional. I'm sure we will have extra work at some point. I'll give them a call read more

I was quoted that the plumber would arrive between 8-9 am. I called at 0845 and was told 1) my address was listed incorrectly and 2) the plumber was still at another job site. This is my second time using Zins for the same job. I wonder why it didn't hold up the first time... ? Disappointed read more

Called this place to get an estimate on my remodel. When he was leaving he saw my neighbor parking her car on the street behind his van. Guy lost it and approached my neighbor yelling and cursing. She's the sweetest woman I know and she has this jerk yelling in her face, I was worried he was going to do something to her. Threatened to call the cops if he didn't leave her alone and leave immediately. Can't believe I let this guy in my house. read more

Like the first reviewer, I used Zins Plumbing for many years. But then they made a mistake that ruined my living room ceiling. Basically, they failed to connect a water supply line properly, and it leaked many gallons of water on the ceiling, completely ruining it. Mistakes happen, and I believed the owner when he told me, "I just want to make it right." But he didn't. Long story short, their insurance company would only cover half the cost, and Zins refused to cover the rest of it. It was a big hassle and cost my husband and I a lot of money. Zins did great work for us for years, but I don't want to use a plumber that won't fix their mistakes. read more

I recommend zins Plumbling to everyone! They are Plumbing professionals and have urgency for getting the job done. I had an issue with my main sewer line and run multiple quotes. Zins Plumbling came back with a the best quote and did an awesome job. They dug to replace the line, hydro jetted the line to clean it entirely, and left everything how it was before the dig. They went as far as spreading grass seeds and cleaning the entire area. Highly recommend plumbing company that does the job right the first time. They definitely have the customer's interest at heart! read more

I have used Zins several times and they have always done excellent work. We had water backing up into our basement from one of the drains. We had roto rooter look at it and they said they could not find it and could not get a camera down. Ron at Zins was here for about 15 minutes and unblocked the drain. Highly, highly recommend. read more

I have used Zins twice in the past year for two separate projects, water heater installation and a leaky toilet. They did a great job. Very friendly and knowledgable. The price was right too! read more

The problem with Zins is that to have a plumber come out one has to be available all day. They will not give you a smaller window. Then they call you when the plumber is 20-30 min out. This might be different if it is an emergency. Luckily I was working from home so it wasn't a problem but it could be for many other people. The work was excellent and the price was fine (the children dropped objects down the drain in the bathroom sink and it was clogged). read more

NIce job Zin's Plumbing on my 90 year old house. fast professional service and a fair price

The plumber came and gave no estimate for his second job (to connect the water line to a fridge). Then he charged $252 per hour which I consider very unfair. I addition, he said that he will put certain lid to cover the hole that he left in my ceiling, bet then he left the big hole open instead. He said that he had to make a larger hole than he expected. So he did not complete the work the way he promised. read more

While it's never good news when you have to call a plumber, Mike did a great job walking me through the issues, causes, and fixes. His thorough explanations helped me determine which items needed to be addressed right away and which could wait for the plumbing fund to build up again! Will definitely use them again. read more

Zins charged me $250 for solving a problem that Roto rooter quoted me around $24,000 to fix...zins recognized the problem was on city property, notified the city and they fixed it immediately...zins used the same technology that roto rooter used...wouldn't you think roto rooter knew what zins saw? I certainly think so...I'll use zins on all my plumbing problems... read more

A few days before hosting a large party at our house, I entered the front door and smelled gas. Duke energy came over and shut down our gas until our leaks were repaired. Zins came over later that day, removed the old pipes, installed new ones, and helped get us squared away with Duke. Zins' employees worked around the clock to make sure we would have heat and hot water for the party and when everyone was tied up, Ron (the owner) came over himself to fix what needed to get fixed. One night, two of the Zins employees even came out at midnight. They were professional, reliable, and provided good advice. I will definitely use them for future projects. read more

I have been using Zins for over 7 years now and have never had a bad experience with them. They are always professional and do a great job and tell you exactly what needs to be done upfront. Their prices are very reasonable and I have had them do everything from basic plumbing, to installing a water heater, running gas lines, and installing a garbage disposal. Very good and I highly recommend. read more

We had Mike come out for an inspection of our draining system yesterday at a house we are under contract on. He went above and beyond what he needed to do. He did a walk through of the house and pointed out other issues that we needed to take into consideration. He was honest and thorough which is EXACTLY the kind of person you want on your side before buying a house. Mike was friendly and took his time explaining everything to us. Highly recommend and will use again. Ask for Mike! read more

I am a newer customer to Zins Plumbing but have been impressed on three occasions already. They always make it to my house and my rental when i call. Furthermore they have given me the price for the work needed before they start, which is wonderful. No surprises. I will continue to use Zins for myself and have recommended them to my entire family. read more

Have heard that they are reliable and good to use, but I have not been impressed with the rude receptionist. Very unhelpful. We received some misleading information of when we had an appointment and when we could expect the plumber to arrive. The receptionist was anything but understanding, and I would say she was pissy at best. read more

Rude receptionist in the office and customer service wasn't good. They wouldn't give any idea of potential costs until you payed for a person to come out, even for things other plumbers have standard flat services. read more

I have used Zins Plumbing 3 times in the past 4 months and every time they are extremely professional and go over and above to get the job done. They are very reasonably priced. I highly recommend them! read more

They use fixed rates for jobs and not based on time spent. So you know what you are paying up front. But $200 to install a bath faucet that I provided? And another $200 to install a couple of shutoff valves? The guy took less than an hour for the job and they charged $400 less about $25 in parts. My advice is use an independent plumber who charges a reasonable amount for the time spent. Update. Discovered drain under sink was leaking 2 days later, so had to call them back to fix their installation. read more

I had minor plumbing problem. I am a single professional who does not have much time to take off for issues like these. Zins came highly recommended from my neighbors. My mom was going to be present for the repair and I wanted someone who would not take advantage of her gender or age. The main plumber they sent Mike M was a big bully and overcharged us. $184 for unclogging a sink?!!! I tried calling Zins admin twice to complain and have not received a call back. The sink works fine now but my trust in them is very low for any future repairs. I would definitely not recommend them. I wish you better luck. read more