Purchased a new camper from RV Value Mart a few weeks ago. This is our second camper purchase, and…read morewe have to say we are not pleased with the customer service of this dealership. We experienced unanswered text messages, unanswered emails and no communication from our salesman whatsoever. Even after we expressed our concerns about the non-communication it did not improve until we made a call and spoke to the sales manager. Dave was quick to rectify the situation. However, this left a bad taste in our mouth. Needless to say we will not be going back to this dealership for service or any needs we may have. And I will not recommend the dealership for anyone in the market for a new RV.

July 3rd I went into purchase A 42ft forest river 5th wheel I brought a 6,000 dollar deposit as…read morerequested from the finance department. they took my check without any paperwork and told me I would need to wait a few hours before we could finish the deal. after waiting for 3 hours I was told they "wouldn't have time for me today" so I asked for the check back and was told they had already deposited it. then after waiting 4 days I called and asked if we could wrap up the deal since they were sitting on 6,000 dollars and they told me they could finish the following week. They Completed almost none of the work they agreed to and rushed us through the final showing to get us to take delivery. when i got the camper home I realized the grey water tank was 3/4 full and the black tank was 1/2 full after they assured me the tanks were sanatized. absolutely do not do business with this company.

Great service they helped in every way. I will trading in the Mini and get something a little…read morebigger but this unit is wonderful just want a little bigger unit as I 6'4 280 lbs fat ass pounds. Haha

Update, Brian from their finance department or the dealership called yesterday. I called him back…read moretoday again telling me he's tried to accommodate me. This is the first time I've heard from this guy since the time he lied to me about the warranty basically they refusing to help me out because I made complaints about their horrible service. I would suggest to anybody these people are liars. It's a horrible dealership. I would not buy anything from them. There's plenty of other RV dealerships that will take ownership and responsibility of their mistakes. I spent $80,000 for a warranty in a van and I'm getting nothing for it. It's a broken van that I bought.

Worse experience ever. Took our 5th wheel in for a state Inspection and manufacturer recall. Went…read moreto pick it up, no tail lights, brake lights or turn signals. Landing gear bent and driver side wet bay door damaged. Left it there for issues to be addressed. We were offered to have a transporter bring the rv to our home due to them being closed from December 24th to January 2nd 2025. Transporter damaged our rv. Now dealing with basic insurance from transporter and Coltons not wanting to help with the responsibility of the damage to our rv. The damaged that occurred while hooked up to the transporters tow vehicle. So honestly, one star is not even deserved in this matter. Said part is, we were told everything would be taking care of by the service manager.

We bought our Raptor fifth wheel at COLTON RV of Wind Gap and Jones it was the best experience…read morebuying an RV, this is our fourth unit, the other ones where at Camping World and General RV, and we felt that the customer experience was so much better here! They were very helpful and patient with us and the whole process was painless!! Thank you everyone from Chris (Sales), Ed (Finance), Katie, Camber, Martin, to Matt (Advisor) that took his time and patiently showed us how everything works and waited for us to make sure we connected our unit safely and were satisfied with everything! Thanks Matt!!

We have only purchased supplies from the store. Prices are reasonable and they have a good…read moreselection. Employees are knowledgeable and helpful.

[906] 4/20/2019…read more This Stoltzfus location moved next door about a year ago. The new spot is HUGE and nice. I do miss having RVs inside to view and step into while I'm shopping. We purchased a RV in the past and the price was great. Service was excellent. They picked up our trade in and dropped off the new RV. Purchasing the RV was easy and seamless. The store has a large selection of items. We stop in whenever we need something and it's always in stock. I would definitely be back.

We were stranded after the first day of our 5 week RV trip across the country and our Tiffin dining…read moreroom slide would not retract. On a Saturday, after going to all the big name RV dealers to no avail and calling a bunch of Mobile RV Repair Services, Jon was the standout and our savior - such a hard worker, a man of his word and best of all an outstanding mechanic and repair superstar. He not only got the slide in, he repaired the break in the electric wiring to the slide motor, so now we can live large for the next 5 weeks. This is not to mention what a nice man, charging a very fair and reasonable price. I can't say enough good things about Mainland & Marine Motor Sales. Thank you, thank you, thank you!

Must say my experience with motor work was a night mare , I must say iv waited for 4 weeks to get…read moremy boat motor up and running, they did that but the starter motor they replaced fell off while I was in the water on the first run here they stripped three bolt holes and the starter was never tight ,and my carburetor joke plunger didn't work on cold start ,I had to fix all this my self to get back into the water, not very happy with there service,

Wow, on the road from Wyoming traveled back east to see family left New Jersey noticed the camper…read moreaxle was crooked called talked to Tom got there at 4:30 pm found the problem said could I be there at 7:00 am the next day? I asked is it possible to dry camp the night he said no problem it was great the next day we checked out a few local sites they were done by 12:00 pm and we were on our way. Thanks again to Stearns RV for the quick no nonsense repairs.

My slide on my camper was out about 9 inches and I could not get it to go back in. I called Stearns…read morebecause I thought they were mobile RV repair. They do not have a mobile RV mechanic. However, they did send two gentlemen to my house to look at it. It was determined I would need new slide rails. The gentleman were knowledgeable and friendly. They manually got the slide in and helped put tiedowns all the way around my camper. I connected my camper, drove it to Stearns. Within four days I had my camper back and was ready to go on my next trip. I would highly recommend everyone there. I felt the price was very reasonable. I was very nervous about what it would cost.

From the moment we walked into the dealership, Tom Schaeffer's Camping and Travel Center regarded…read moreus like we were family. Barb treated us as if we were her own children and took an entire afternoon to help us find the perfect camper for us, helping us to afford a traveler trailer that we never dreamed would be ours. When we came back a week later for the financing and demo, Tom was amazing at answering any and all questions we had about our new-to-us travel trailer and when we had issues with our hitch, Ned in the service department dropped everything he was doing to spend over an hour with us to make sure our camper was hooked up properly and we were leaving safely. Every single person we came into contact with made sure we were taken care of and ensured we left there with a camper we were thrilled to own and were safe in. Safety is their #1 priority and while they were happy to make a sale, they were not letting us leave with the camper unless we were safe. We appreciated that! This was the first camper we had bought. We were recommended Schaeffer's by our father-in-law and we will never go anywhere else. From the family atmosphere, to the welcoming, snuggly dogs, to the gift bag of goodies we received when we bought the camper, every single tiny detail made our camper-buying experience a wonderful one!

Dave was da bomb. He advice to upgrade to a larger towing capacity Blue Ox and receive a…read moremanufacturer rebate made my purchase worthwhile.

We purchased a brand new 2020 LGM from IVCC and have been using them for storage and service ever…read moresince. They've been great partners, honored the trailer warranty the first year when we had issues and have been wonderful with ongoing repairs and service and also helpful advice. We are 5 years in and ready to start another season, we're very happy we bought from IVCC and recommend them to anyone looking to purchase or for service. ​

Extremely disappointed with our experience at Indian Valley Camping Center…read more We dropped our camper off on Monday with the understanding that it would be looked at and diagnosed before we had to pick it back up on Thursday. We never heard anything from them so we called twice on Wednesday practically begging for an update. We were told it was just brought in and they're diagnosing it now. On Wednesday at closing time they called and told us they never got it in and won't be able to get to it tomorrow and we should just come pick it up. Now, after having our camper for FOUR DAYS, we're being told they aren't going to get to it at all. So which is it? Were you diagnosing it on Wednesday like you told us, or did it never even make it into the shop? We specifically scheduled this around when we needed the camper back and trusted them when they said they would look at it for diagnosis. If we would have known they could not live up to their word, we would have taken it elsewhere and had a diagnosis by now a parts ordered, etc. Instead, they kept it for four days, failed to diagnose anything, and wasted our time. Even worse, we were led to believe work was actively being done when apparently it wasn't. If you can't get to a customer's camper in the timeframe you promised, just be upfront about it. Don't take it, hold onto it for four days, tell the customer you're working on diagnosing it, and then turn around and say you never got to it. I would absolutely NOT recommend Indian Valley Camping Center based on our experience. Save yourself the frustration and take your camper somewhere else.

We had out camper delivered and thanks to Jordan, everything was taken care of. We did find a tear…read moreon the couch and once again, Jordan stepped up and had it repaired. I definitely would deal with Jordan again. I hope that the management can get the service department straightened out because they were the bottle neck/delay. THANK YOU JORDAN!!!!!!

TLDR: These guys are scam artists. Lied to me about new camper having water damage to try to get me…read moreto buy more expensive alternative. I visited Camping World (CW) - Hamburg and looked at 3 RVs they had on site. I had a top one of those three, but I really had my eyes set on a New 2026 Forest River Wildwood X-Lite 263BHLX that was at another Camping World in Apollo, PA (3 hours away from me). It was the only model in the state. I came to an agreement with CW - Hamburg to put $2,000 down and they would bring the RV from Apollo to Hamburg for free. After the RV arrived, I would inspect it and, if everything looked good, I would purchase it. Hamburg put in a request to have the RV transferred from Apollo to Hamburg. Once it was in transit, it changed on the Camping World website from being available at Apollo with a listed price to having a "Deal Pending" status without a price shown and the location being listed as Hamburg instead of Apollo. Stock # 2619362 for RV listed on Camping World website. I was told it would take about a week for it to arrive. This was around Thursday, July 30th. I got a call the following Monday, August 3rd, and was informed that the RV had arrived, however there was a problem. I was told that the Apollo dealership did not inform the Hamburg dealership that there was extensive water damage to the RV. So much so, that the RV could not pass their presale inspection before it was sold to me. I was then asked if I wanted to purchase the other model I was looking at. It was a 2027 RV and cost several thousand dollars more. I told them that I would need to take the rest of the week to think about it. During that week, I decided to visit a smaller, local RV dealership and looked at a New 2027 Forest River Wildwood X-Lite 263BHLX. I decided to go with this dealership and get the 2027 Wildwood. I called CW - Hamburg on Thursday, August 6th, and informed them that I would be going with another dealership and asked for my $2,000 down payment to be returned. It took a couple days, but I did get my full $2,000 down payment back into my bank account. Meanwhile, the next day after telling CW - Hamburg that I was going with another dealership, on Friday August 7th, CW - Hamburg had the RV I had intended to purchase up on their website without a "Deal Pending" status and a price shown, indicating that it was available to purchase. It was listed with the same Stock Number (2619362) as the one I was intending to purchase. So, it appears that they either: A) Lied to me about the water damage in order to get me to buy a more expensive model. Or B) Listed the RV for sale, even though it had "extensive water damage," without letting it be known on the website to anyone looking to purchase it. Either way, it is a scumbag move and completely unprofessional. If you are looking to buy an RV, DO NOT BUY FROM THIS PLACE.

My wife and I have been looking for months and origionally we thought we'd get a better deal at one…read moreof the big brand camping places. Family Camping is only moments from our home and yet we did't really bother to look at too many things there but we did look at a few. After being completely frustrated with the hard pitch at other dealers, we decided to stop in FCO.. We are so glad we did. We just purchased our new camper, we got a a better deal than we would have elsewhere and even more importanly FCO was (and continues to be) awesome to deal with. Questions, answers and lots of help. Bill is great and now I don't think I'd even consider dealing with anyone else. If you're looking, make sure you check them out

This dealership is now Optimum RV. We took our 2024 Columbus River Ranch in to have several things…read morefixed last month. They did not do most of the work we asked them to perform. However, they claimed to have done much of it and charged us for it. Our oven would not turn on. They claimed to fix that, but did not. Half of our outlets and two out of three air conditioners are not working on our generator. They claimed to fix that, but did not. Our tank sensors are not reading properly. They claimed to fix them, but did not. We asked them to fix the doors on some of the storage compartments, but they did not do anything with them. In addition, they took our power cord off the reel and did not give it back. They claim they don't have it. They did fix the control panel. They also fixed the steps and lubed a slide. All of this took two weeks while we had to stay in motels because our trailer is our home. It also got to the point where I expected to call several times to check on the status, because they usually didn't return phone calls. They were well aware of the fact we are full-time rvers.