They are not part of the BBB but they do have a rating of poor. From what I can tell, most are on the buying end but ours is on the repair end. Their business model is wait out the customer and they will forget about the issue. We've had our rig for 9 months, read my notes and you decide if you want to do business with them.
The AC leaking--tech said it's 'normal'. There actually was a TSB and we had to tell them.
The front door not closing with screen door and vice/versa and it had to be slammed to close. Tech said that's just how his works! Replaced week of Thanksgiving--6 months after purchase.
Awning too sensitive and won't roll out and stay--repaired.
The bedroom slide...the roller mechanism that supports the bed when putting the slide in or out failed and caused the bed to fall off and twist the bed frame. The tech (I think the lead tech), without even looking at the bed, told my husband that was impossible b/c the rollers were on the outside. Linwood had to make him look at the mechanism in order for him to agree it had broke!
The Truma hot water system, wouldn't put out hot water. Again, tech said that was just how it worked. We called Truma and they diagnosed over the phone and the dealer fixed.
Freezer water line required repaired however in that process, the slide ripped the flooring which required repair. This was done very well.
Blower Motor for heater--repaired warranty.
Front door blew up 3 days after it was replaced. Tech didn't get it covered under warranty however we called Lippert and they sent us a new one.
Living room chair with premature wear. The leather is laying directly on top of the wood. It doesn't take a rocket scientist to understand what friction does to a product. Tech didn't care enough or have the skill to express this in warranty documentation.
When we purchased the unit, the leveler was leaking--it took 6 months to get it replaced and even the replacement broke before we left the dealership. The techs had to replace it outside in 10 degree and rainy whether. This new one (the third one) is leaking too. read more