Couldn't figure out how to edit my last review so here begins the end result of my experience... I purchased a 2016 Nissan Versa Note SV in August of 2018 and the dealership offered a Ziebart undercoating and rust protection package with it. I got it because I wanted to keep my new-ish car to be as new-ish as long as possible. I get yearly resprays of both on the vehicle so this year, today actually, I took it back to get it done. While I was there I inquired about their window tinting prices and decided to get that done as well since it was a very reasonable price. Shane, the manager who took care of me while I was there, told me the car would be ready by 3pm and he was good on his word. It was done by 3pm. I'm very impressed with the service I got today and I would recommend them to anyone. The tint turned out beautifully by the way. I've been wanting to get it done for some time and I'm glad I did. The only thing I wish their company would do, and this is in no way a bad reflection on the brick and mortar business, is list their pricing on the website instead of having you request an estimate. I know many people tend to rely on Yelp for reviews but that service seems to mostly keep the negative posts at the top of the search and bury the positive posts, that's why I'm posting this here as well as on Yelp. Thank You Shane and the team at Henrietta Ziebart. One Very Satisfied Customer. read more

Check Google for reviews instead of Yelp. All you find here are negative reviews, so many better ones on Google. Checked in this morning and have had nothing but a pleasant experience at Henrietta Ziebart. Thank you Shane. For an updated review check Google after today. read more

The manager Pete Chapin made sure that my 2002 Lincoln Continental was more than beautiful after they got done with it. Every spot inside that vehicle was cleaned. It shined so well. The team that does the full work up is excellent and they do a great job by also not making you wait long either. Thanks guys I'll be coming back to get the winter coating underneath for rust. read more

Ziebart - This is my back seat of my 2002-Continental after the cleaning. - Auto Detailing Near Me - Rochester, New York

After a issue with my first trip to this location, the owners and managers far exceeded my expectations in correcting my concern. Finding an owner that cares more about customer satisfaction would be tough to do... read more

I have been going to Ziebart for over 10 years in Rochester, NY. I agree that the high pressure sales is part of the deal, however, IF you speak with, NO ASK TO SPEAK with DAN FAHY at the Henrietta location. He will listen to your concerns and respect your requests. He understands the process as a customer. He will give you a fair deal and inform you of options that you may consider. If you have concerns talk with him. He has been there for several years and knows customer service. I don't/didn't like the sales process at Ziebart, however, DAN FAHY will make it easier. Let them know, NO let DAN FAHY know what services you want and he will LISTEN. Regardless of who I have worked with, if there was a problem, it was corrected. I have not had any damage done to my car while being serviced in the last 10 years. I tend to keep my cars a long time. I have also utilized the Renu Shine paint protection for $100 annually, however, at a better price up front is a lifetime product and a 5 year product that would save you $$$ in the long run. The Renu Shine product has been quality. Paint looks good and still clear after being 14 years old. IF you have a problem VOICE it and request to see a Manager if not satisfied. I have not had to deal with Ziebart in this manner, however, after reviewing some prior posts..... I would stand your ground and demand good service. All this being said, I have had quality work done at the Henrietta location, I have not met DAN FAHY prior, however, I will be requesting to work with him in the future. I recommend that you ask for him. He understands the process and will make it comfortable. Let him know what you want and he will work with you. read more

Well it was time again for my yearly checkup and reapplication of my rust proof undercoating ( a great warranty service ) but after the first one last year ,I spent close to 2 hrs removing overspray from parts where it didn't belong!! This time I pointed out to rep to please make sure it would not happen again and he assured me ,it would not ! Well went to pick up my truck @5pm and while inspecting it again found overspray on lower parts of vehicle and on my chrome side bars and aluminum wheels.Rep came out and asked if I had some time and I said take all the time you need and clean it up good,and he said No problem !! GREAT ,WELL I sat there until 6:10 ( witch I didn't mind ) and then they brought my truck out,upon quick inspection ( they were closing) it looked fine.When I was going to clean it this morning found a lot more spots ,Now I'm not happy ,I don't live that close to be running back and forth so it looks like I will be spending my own time cleaning again! Not sure if want this" Free " Service again ?? Just a thought ,why can't these surfaces be taped off and wheels removed ?? Not HAPPY read more

Despite the first bad review, Ziebart has reached out and addressed all concerns! Nothing but good service and product since.

After having several cars rustproofed at Ziebart, I called and made an appointment. I live about 45 minutes away so I left early. Getting there about ten minutes early, I checked in with the desk. Unfortunately, I waited in their lobby for 45 minutes the salesman was " busy" with a customer. I knew it would take about four hours (I would have to wait) plus the 45 minutes. Finally, I just got ip and left. Spending $700 on rustproofing is one thing but this place with no service and dozens of customers coming and going was just too much. read more

Was very pleased with the customer service I received from Dan Fahy. I had my vehicle rustproofed and undercoated. Dan took care of every detail and made sure that I had no unanswered questions. He even provided a shuttle ride back to my home in Greece and a pickup when my vehicle was ready. I would recommend Dan and the entire team at Zeibart. read more

Lets be honest, it is getting more and more difficult to find a company in Rochester that seems to care for their customers. None will go out of their way to provide service. Well Zeibart in Henrietta, NY upended that. They went way out of their way to pick up my vehicle, fix the probems I was having and return the vehicle to me. It came back sparking clean with the interior clean enough to eat off of even during covid. They were friendly and great to talk with. Not too many like this left. I highly recommend them. They are one of the few shops that will still "fix" instead of replace. Their work for me over the past few years has just been outstanding. I am usually very critical of the service I get. Zeibart has won my overwhelming approval. Thank you for taking such good care of me (and my vehicles)! read more

Bought a 2018 car that had the Ziebart $3000 package transferable to me this past January, took it there they said car look great bring it back in October for spraying , I thought that was great, so I bought undercoating for my van as well. Went there this past Friday to get appointments for both cars and get a quote for tinted window for the same car , the guy was like we are so busy but if you get the tinted window done will get you in this Monday ( I was trying to get an estimate that's all) and trying so hard to sell me other packages for my second car ( the van) but I said no. He automatically put me down for Monday without giving me pricing, when I asked again he goes I need to see the car first ( which he should have done first) we go out look at it and goes 320$ but for you $250. It was too much for me so I just wanted to get the spraying done for a least one car , he goes next appointment is not till March !!!! Really !! It's either spending more money ( on top on the 3700$$$ originally) or wait 6 months what's the point then of buying it the first time !!!!! read more

Had a tiny issue with my passenger side window, Craig and his staff, as promised, brought it right in to be taken care of. Yes it wasn't perfect the first time, but they held up their customer satisfaction guaranteed promise and made sure I was happy. Highly recommend Ziebart of Henrietta. read more

Was going to be 1 hour late for working first day because I had a family emergency the night before and my alarm did not get set right. Guess I am SOL on a job now, as if things arent bad enough for me already, now I am just screwed, what a waste of time. False job advertising in my opinion and I WILL be filing a formal complaint with corpoate. You can expect to hear from my attorney AND your corporate headquarters after they speak with my lawyer. Heartless, that is the only word to describe this unprofessionalism i experienced here. Spent almost all last night in the hospital then found out my friend was in the hospital also and still dont know if she is ok. Way to completely ruin an already terrible day. So i lose the job because i set my alarm wrong, fucking great, things could not be worse for me right now. Thanks for wasting my time andthanks for nothing! Going to tweet this review on my marketing account too. 4 million plus people going to read this bullshit about my aweful experience here and retweet. Oh, like you said.. Sorry to hear that but not really... read more

Excellent Customer Service! I've always been treated with friendly helpful people there. Even when we had a bit of confusion concerning something that happened to my car, they went over and beyond to get it rectified for me! Also, when I picked my car up yesterday Joe was Super Helpful and made my day making sure my car looked almost Brand New before I left. He was Amazing!! Kudos!! I also owe Kudos to Eric M as well!! He has Always shown Excellent customer service to me since I've been going there! Always pleasant and not helpful! I must Also give Kudos to the Shuttle driver! He is so Kind and friendly! He makes sure that your ride to wherever you need to go is done in a professional and safe manner! Thank you!! read more

I took my Traverse in for it's annual checkup and Pete did a great job. I give Ziebart 5 stars for the job they do.

My truck needed some upgrades, they coned into well over 8,000 of work. After a short time, I traded my truck into Cortese they "ZIEBART" got all the equipment back from Cortese Ford over 8,000 $$$- and resold it I'm checking to see if that's legal. I tell all "NOT" to do business with either one of the Companies Both is bad. read more

Ziebart does a good job at rust proofing, but their customer service leaves a lot to be desired. I had an appointment for an annual recoat and when I arrived, the receptionist was on the phone for several minutes with what sounded like a personal call. She finally finished and reluctanly took down my information, then pointed to two guys putting a wrap on a car and told me they would help me. Now installing a wrap takes hours and they were just starting! I asked if any of the other 4 guys standing around could help me, and one took me back into his office for their standard upsale (why can't they just take your car and put it in the garage without the upsale pressure tactics?!). They said it would take all day, so I left in my other car to do some shopping. I called them at 2:00 p.m. and asked how much longer it would take and explained that we live 30 minutes away in Webster and if only another hour, then we would just wait. The guy checked with the shop foreman and was told that it would not be done until at least 5:00 p.m., so we headed back home. We had no sooner arrived home at 3:00 p.m., than I got a call saying my car war ready! Back we drove! I spoke to a manager upon arrival and expressed my displeasure at the lack of professionalism in his receptionist and the inability of the shop manager to estimate job completion! He wasn't very sympathetic and simply acknowledged that these things happen. read more

I should probably wait to review them to see how they handle this. I just want to say that they sprayed my car with whatever they spray it with to supposedly make it safer from rust, but I have a white Jeep patriot and dirt is sticking to the car now. I took it to the car wash and washed it myself, and I started to notice the dirt is not coming off. I can wipe it off but I cannot spray it off. We will see what they do. This should not happen though. I should not have to deal with it. read more

I brought my car in for a deep interior clean and remote start and lock unit. They never cleaned the front seats because they didn't want to damage the seat covers taking them off. I guess they want to complicated for them. Only to see that they did damage the driver seat cover and still failed to clean the seat. Upon my picking the car up, it was delivered to my this the interior panel partially disassembled the screw missing out of two spots and the handle not even completely reattached. Supposedly it's being corrected now as I wait but I still don't know if the starter and locking unit works correctly! I have little faith in it based on performance so far. The female CSP was the only professional encounter. Now the manager threatens me with a video saying it was that way when it was brought in. The video showed it was not that way, I then explained how it is done to reattach the panel. He then tells me to do it, I then firmly state that that is what I'm paying him for. Essentially more time was spent telling lies to cover up lazy and incompetent work than there was time spent working! read more

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Hi Shane, and all the team, Thanks for bringing out the best. This is a Great finish. Ceramic coat Shines! Rust protection , automotive TLC. Rock-On!!! read more

I had an annual ziebart service completed on my car that included a clay bar wash to the entire outside of the car and then purchased a complete interior detail package for $139.00 (on sale from $189.00). My $50,000 NEW (one year old) Lincoln MKX came back to me in horrible shape. The outside was dirty - mud streaks from driving on the undersides of the mirror, yellow drips on the gas door and front hood, pollen dust all over the top, DINGS AND SCRATCHES ON MY LEFT FRONT BUMPER!!! The interior was even dirtier - the seats still had splatters from my toddler, the windows did as well, the cup holders were sticky and had residue, as did the doors. It literally looks as though they sprayed my car off quickly with hose water and hastily vacuumed the inside and called it a day - despite taking over 7 hours to do yesterday. I have sent the car back and called them to discuss - to which I was told "Hmm ok, ill check it out. I looked at it and thought it looked pretty good." If you are thinking about using them - RUN!!! I have NEVER ONCE had any damage to this car and this is the FIRST time I have used this service. Not sure what I am going to do if everything does not come back corrected - we shall see what they say. read more

Got a phone call this morning informing me my vehicle was ready to be picked up. Went up there at 9:30 wondering to myself I believe they just opened, what could they have done. After getting there it appears they didn't touch my vehicle and somehow my paperwork got placed in the pick up stack. So after apologies from the salesman and general manager I was informed that my vehicle will be completed today and I was sent on my way. read more

The bed of a flatbed tow truck swiped and dragged about a 2 foot dent down the rear passenger side of my vehicle, busting out the tail light as well. Even though the entire event was caught on my company's video surveillance, the only easy thing about dealing with the situation was calling and dealing with Ziebart. I texted photos of the damages to them, and they had an estimate returned to me the same day, and were ready to start the repair work immediately. Their response was so amazing it seemed too good to be true, and made me a little nervous, to be honest. Needless to say, I had them do the work, and I could not be happier; you would never know anything ever happened to my vehicle. I was so scared when I went to pick it up, thinking for sure I would notice some small imperfection, but no - it was literally PERFECT. I highly recommend. read more

Ziebart - After - Auto Detailing Near Me - Rochester, New York

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I got a new Ram truck about a year ago, have taken good care of it and used it as a...truck. I keep vehicles forever and got the full Ziebart treatment to keep this one from looking like my 2001 in 14 years. Inside and out it's like new but the box looked like my 2001. I brought the Ram in today for an inspection and had Ziebart install a Rhino Liner. When the truck was finished it looked like NEW! The ratty, scratched bed was a beautiful matte black that even hid minor dents. Our other car is a 2007 Outlander with Ziebart protection. This looks like brand new without a hint of corrosion or paint deterioration. Not bad for an 8 year old car in Rochester. The staff and service is always great and if you drive in Rochester winters, Ziebart is worth the investment read more

Shane and the ziebart team took great care of me and my brand new silverado. Shane answered all my questions and concerns about undercoating. Ziebart has not only worked on my pickup truck, but previous vehicles of myn as well and I have had nothing but a positive experience from them. read more

I had some issues on my last visit but the management worked hard to make sure that at the end I was happy. The product itself is top shelf and I have always used it in the past. I am set to bring my wife's car here as well. I believe my last encounter was an isolated event and that it will not happen again. All in all Ziebart makes a great product for rust proofing. If you have a car or truck I would suggest staying away from dealer systems and electronic mumbo jumbo and come to Ziebart. I own a repair shop and say this from over 25 years in the business. Ziebart can not be beat for protecting your vehicle. Would have given five stars if not for the small hiccup on my last visit. read more

1) Do you like extremely high-pressure sales tactics applied to you to convince you to buy (and once you agree, to then convince you to buy extra service on top of that)? - Why, yes, of course - GO TO ZIEBART - Hell no - STAY AWAY 2) Do you like dropping your vehicle off in one Ziebart location (W. Henrietta Rd) for service at that location and it being driven 10 miles to a different Ziebart location (Lyell Ave) without your knowledge or consent? - Sure, I like strangers taking my car on the freeway without my permission - GO TO ZIEBART - I don't even trust myself driving my car - STAY AWAY 3) Do you enjoy wiping black tar-like spray from your vehicle because someone did not mask off your car when spraying an undercoating? - Yeah, I could use the exercise - GO TO ZIEBART - Ummm, I take my car to a garage so that I DON'T have to do anything myself - STAY AWAY 4) Do you like contracting with a garage to repair rust on your car, but then finding out that they not only did shoddy repair work, but left large patches of rust completely untouched? - Sure, these guys have kids to feed. They can use the work - GO TO ZIEBART - No, I like getting what I paid for - STAY AWAY read more

WARNING: This is a long story. It's kind of like my Odyssey (not Honda). The short version is this - don't ever take your car to this place. It's a scam and they are dishonest. Save yourself the trouble and take your business elsewhere. I purchased a brand new 2009 Honda CR-V in August 2009 and drove it up to Rochester. I've been living here for close to 7 years now, so I'm no stranger to how much salt accumulates on the roads in the winter. I decided to get an undercoating on the car to protect it. John Holtz Honda referred me to Ziebart, since that is where they supposedly get the undercoating done on all of their new cars. I looked them up online and everything seemed to check out. I made an appointment and showed up one fine morning. All I wanted was to apply an undercoating to the car. The salesman walks out to my car and starts pointing out various things they can do to protect my investment- even though he knows I just came for the undercoating. "Well, you have leather seats. We have all this amazing coating that protects leather seats from scratches and wear and tear...oh, yeah, we also do this thing that plugs in all of the holes in your doors and frame to prevent salt and water getting in there...oh yeah, did you hear about our diamond gloss? It's used by NASA to coat their space shuttles to prevent it from getting damaged or rusting very easily. Basically, if anything touches your car, it won't damage it." Did he really just offer to apply a chemical that NASA uses on space shuttles on my car? Tell me more. Please tell me more. "So basically, if a bird poops on your car, the chemicals in the poop won't damage the paint. It'll just wipe off. It'll also protect you from getting dings in the car, it's a really intense coating. Like I said, NASA uses it on their space shuttles." At this point, I'm in awe. NASA uses it? Amazing bird poop repelling properties? What's the catch? This must cost billions. Nope, only $1,200 to do everything. Really? Here's the problem- I'm too nice. So I said, "Well, let me think about it. I'm not sure I want to put this stuff on my car but I definitely need the undercoating. Can you let me think about it? Can you just start the undercoating now and can I let you know later whether I want the rest?" "Sure, just call us in 30 minutes. We won't do anything until we hear from you." So my roommate picks me up, we go to breakfast at the diner next door, and I'm showing him the brochure because he knows way more about cars and detailing than I do. After discussing it, I realize it's ludicrous and something that I shouldn't invest in. So I call them up- 15 minutes later. "Hey, I've thought about it. Don't do the diamond gloss and leather stuff, I just want the undercoating." "Just the undercoating?" "Yup." "Alright, we'll let the guys know in the shop." I go home. I wait a few hours and get a call to pick up the car. And so it began. "Well, we've got your car all set. Your total is $1, 285.99" "Excuse me?" "Well, we did the diamond gloss, the leather protector, and the undercoating like we agreed upon." "No, I told you to do the undercoating and said to hold off on the rest until I called back." "But you never called back. I thought we had a verbal agreement." "I called back 15 minutes later from down the street, they said they were only going to do the diamond gloss, and verbal agreements are moot when you're dealing with work on an expensive car. Are you kidding me?" So he asks me who I spoke to, but I didn't know. He then goes to the shop and nobody remembers my phone call (convenient). He checks the phone records and sees that I called, but insists that nobody got the message (convenient). He starts walking around and muttering to himself that they can't just give me the car because they've done this work, that I have to pay for it (illegal). I call my roommate in a panic and he drives back to help me car talk these people. At that point, the manager ushers usinto a back room to talk to me about what happened. Her goon, the guy trying to charge me, is standing there insisting that we had a verbal agreement. So, they look up the call again and see that I did in fact call 15 minutes after I left the building. Now we're on the same page. After a lot of arguing, I said - "It's simple. Either I pay for the undercoating and you let me have my car, or you can hold onto my car and I'll come back tomorrow with a lawyer." They let me have my car back and I only paid the undercoating. The problem? I have no coverage on anything else they did to my car (and no record, again, convenient). So now my car shines like a spaceship and I have no clue what they did to it. But at least I didn't have to bring back a lawyer. Bottom line: Don't go there. Both the employee and the manager were extremely rude, condescending, and discourteous. Not once did they try to take ownership for the problem. Take your business elsewhere. read more

I took my car in for a remote starter. The staff is very friendly and the facility is clean. The only drawback is that I was told it would take between 2 and 2 1/2 hours. I waited at the facility while the work was being done. It ended up taking just over 3 1/2 hours. While waiting, I chatted with other customers who are also waiting. Evidently this is a common issue. Apparently it is not unusual for the wait time to be several hours longer than what they quote. Just be sure to plan on more time and they tell you. TIP: always try to bargain with them. I feel I got a very fair deal on my starter and I paid $75 less than what they initially quoted me. read more

Today I went back for my annual rust proof under spray, everything went fine and dandy until I left. I got out of my car and noticed rather large scratches on the hood of my car. I went back and they checked it out and gave me a whole lecture on how water-soluble paints scratch easy. I was invited back in to take care of the whole situation. We sit down, and the guy tries one of the salesman pitches with their paint protection program and that he would knock $200 off the price ($599). It told him I wasn't worried about the rest of the car, just what they had did. He said they would buff it out for $30. I refused, and said I shouldn't have to pay for something that they did. I got a reply of "we aren't working for free." I then proceeded to tell them that what they did was wrong, and that the person who wiped down my car could not have not noticed it. The guy seemed phased when I tried to explain that something like a watch or a ring could scratch a car...He must be well educated. I got a reply of "so you can be judge, jury, and executioner." Some customer service, eh? Needless to say I was not a happy camper at that point, being insulted by a two-bit salesman. Who also has the nerve to say that it could have been like that, but the car was covered in salt...it was fine last week when the car was washed and spotless. This is the second incident I've had at this location, first: they broke my light switch installing a remote start system and then failed to tell me, I got to find out on my own, just like with the scratch...it seems to be a re-occurring theme with these people. Needless to say, I'm determined to get this scratch fixed, and when all is said and done, I will not be returning for any annual warranty work, nor will I recommend this place that hardly deserves to be called an establishment, to anyone. Save yourself the headache and stay away from this hole in the wall. read more

Groupon find for interior detailing for my mobile after a hard winter... Scheduled 2 weeks in advance, dropped off at 11:30am and was asked when I'd return to pick up. Asked if 5pm was good and was told 'no problem! It'll be done'. Arrived at 5pm (walked back from home in the rain!) and was told it would be at least an hour an a half until finished. For real?! CALL ME DUDES! I don't have a huge issue waiting another hour, but I DON'T want to wait in this stink hole! There was no offer of a shuttle at this hour either. Boo! read more

I took my truck to have a spray in Berliner installed almost a year ago. Recently I noticed some rust leaching through at a seem. I took it in fully expecting a "We don't cover that." Instead I got to work with Pete, the same guy from last year, and he goes "You're the guy with the red Chevy?" The fact he remembered me was awesome. Then when we got to the truck he explained what was happening and made sure I got the first available appointment. Fast forward to when I picked the truck up, the rust spot was resprayed and rhino-shined to make it look new again. Then Pete was awesome and showed me exactly what had happened and what they did to fix it. Then apologized for me having to come back. He gave me the $0.00 bill and my keys and told me thank you. This is a standup place, and Pete is an amazing! read more

I was super disappointed with our experience at Ziebart. I scheduled my husband's car to be detailed as a Father's Day gift. The first disappointment was the price--$130 for a little Toyota Corolla--and that was the groupon price. I have had my large, 7 seater SUV done at Delta Sonic for $90 and they did a much better job--and four little kids destroy my car! We got my husbands car back and at first glance it looked ok. They cleaned the upholstery well, and vacuumed the floors. But I drove it the next day and noticed so many things they missed--the seat belt button, gear shift, dash controls, door handle, and around the side of the seat (where you open the gas tank) were all gross and hadn't Beene touched. Basically any crack or crevice was untouched, as I looked further. The whole point of having a car 'detailed' was to get all those little detail places clean! The job was really an embarrassment to their company. I'm really upset we spent so much and got such terrible results. My 10 year old could have done a better job. We won't be returning. Update: Ziebart customer service was really kind in reaching out and wanting to make it right. They offered another free detail to give them a second chance. read more

Just had my vehicle in for its yearly application of undercoating/rust protection as part of my warranty coverage. I completely recommend this service but upon check in I was briefed on the service being done, which is fine. What I don't care for is being informed of the other "deals" going on that I don't have any need for. $600 for a paint sealant..............really??? I could be involved in a car accident the next day and that would go to waste. Yes, I anticipate owning my vehicles for awhile but the average is 2 years and then on to the next one. All in all don't waste my time, please just do the service that I'm already paying for. If I wanted additional package deals I'll ask you. As far as the job that was done, at least my car was waxed and looked great! Thanks! read more

These guys are under new ownership and the new owner really cares about customer satisfaction! It has been well over a year since my review and they contacted me recently wanting to make things right. They did not disappoint, they installed a new remote car start with a 1 mile range for me and took care of the paint chips too! This really meant something to me, you really don't see many companies going out of their way like this for something that happened that long ago under different ownership and making things right! You have won back my business Ziebart and I would definitely recommend your services! Thank you! read more

BUYERS BEWARE! I brought my Avalanche in a couple year ago after having a few small rust spots repaired hoping I could take advantage of their rust proofing treatment to prevent further rusting. While inquiring about the product I was assured that it would stop the rust or at least greatly slow it down. A few weeks after having the treatment done, I noticed rust spots popping up all over the place and they seemed to be accelerating! I went back to the Ziebart to basically ask what was going on and I got a much different story on what their rust product actually does. They were very happy to take my money for the application though. I asked to speak to the manager and was told he was not there but I was assured he would call me. After a week of waiting I tried calling back and was again told he was not available but would get right back to me. Two years later I'm still waiting for the call. Bottom line, my experience with Ziebart is that you are lucky if you have a pleasant experience. They are a typical high pressure sales operation. I just got a new truck and will gladly give their competitors a try. read more

Dan was very helpful changing the battery for my alarm. It took seconds to change it and walk out of the door. Best customer service!

I brought my Jeep back for its annual touch up. Instead of just dropping it off I had to wait to speak with a specialist. He offered me different promotions, which I declined. After a couple of hours I received a phone call from another rep who stated the guy I was originally spoke with had to step out and wanted this gentleman to check back with me about adding on a detail. Again I tried to decline stating that it just wasn't something in my budget. It was clear that he just wanted to sell me something additional. I had to repeat myself multiple times stating I did not want to buy anything. He continued to drop the price of the service and kept stating what a great deal I was getting. He was so pushy and of course ended up talking me into the service despite me saying no multiple times. I am dreading going back next year for the annual touch up because I don't want to deal with this again. I would not recommend this company unless you want to continuously be pushed to spend more money. read more

I have a 14 year old Jeep Grand Cherokee that I have been taking to Ziebart for years. It looks nearly as good today as it did 10 years ago. Even my mechanic can't get over what good shape it is in. Paul at the Lyell Ave location takes good care of me and my car he knows and understands what it takes to keep it looking good and rust free. He tells me of the new products for my car and gives me the option of buying or not buying what he recommends. So far I have always been satisfied with Ziebart. read more

Had my car into ziebart for its annual check up. After talking with Tim,and Ryan I decided to finish wrapping my car. It's a little pricy,but worth every penny. I also bought a detail pkg,and they did an awesome job on my car.,inside and out. I'm very happy with the customer service,and my car looked so awesome,that I hugged Tim . I will continue to take my car there at the Lyell location.thanks to all at ziebart. read more