*sigh* sadly, this will not be a raving review for ZiSpice, which is unfortunately, because after 3 times, nothing hasn't changed, and I swear the patio seating are cursed in the sense you get completely ignored or forgotten--at least in my three-time experience.
First time-- Mother's Day. Maybe not the best time to go but we did and we were seated on the covered patio, and were forgotten about while other tables got waited on consistently. There was a young male waiter who came outside to serve the table next to us but then ignored my mom and I AND THEN had the nerve to look us, I'm gonna be quite blunt, stupidly and say "have you been helped?" Really? I saw you look at our table more than once while serving other tables on the patio. Once we finally ordered after 10mins of waiting, we never see him again and a young girl waitress comes outside and asks if we've ordered. Yes, do none of the staff communicate with one another about what tables they're assigned to?
Second time, stupidly, we were seated at the same dreaded table on the patio. Again, we were ignored, and for what seemed like a long time waiting finally got our order. Once again, the same guy waiter who took our order disappeared and we got the young girl again who asked, multiple times, if we'd been helped. Thankfully the food was delicious and the chai, warming, but this was TWICE with awful service.
THIRD time was the kicker, ignored to the point where we almost left and the service, once again, was really bad and this time it was from the owner. I ordered the new pistachio chai with oat milk and OMG ew! It tasted disgusting and what I had was not oat milk but curdled, WTF-even-is -this "milk".
*sigh* seriously, if it weren't for the food and even that's a bit of a stretch, I would not recommend eating there, especially because the service is so bad. No fault to the waiters and waitresses if they were not trained properly. The owner needs to do better in training, otherwise it's only going to get worse and my review may not be the only review stating these issues. Please try to do better. I want to be able to enjoy this restaurant and help grew the business, but things need to improve sooner rather than later. read more