My visit to metro was amazing Sales man Derek is very…read morehelpful & understanding Just got myself a new car!!

I would go to another dealership. The service staff were very rude, and a simple software update…read morethat should have taken 20 minutes ended up taking over two hours, even with a scheduled appointment.

I want to take a moment to sincerely thank Oliver Espaillat for the exceptional service he provided…read moreduring my recent car purchase on Saturday April, 18, 2026. From the very beginning, starting on Friday, 4/17/26, his professionalism, knowledge, and genuine willingness to help me made the entire experience smooth and enjoyable. Oliver took the time to understand my needs, answer all of my questions with patience, and guide me through each step without any pressure, which resulted in meeting my needs, especially as it relates to my financial needs. His level of care and attention truly set him apart and made me feel confident in my final decision. This is not my first time purchasing a vehicle, and the process can feel overwhelming, but thanks to Oliver's support and expertise, the process turned into a positive experience. I truly appreciate Oliver's dedication to ensuring my needs were met, and I appreciate his commitment to going above and beyond. I will happily recommend Oliver to any of my friends and family who are in need of purchasing a vehicle. Thank you Oliver, once again for your outstanding, amazing service. CMyrie

EVERYTHING. Believe all the 1 star ratings. They are there for a reason. From the level of service…read more(poor) to movement of urgency (zero), because they are probably one of the only dealerships with inventory they treat you poorly. They don't care about your time. They won't even try and they don't care to even have you as a repeat customer.

On the recommendation of my mechanic, i came here for an "urgent" tire replacement the day before a…read moreroad trip. I didn't have the luxury of being picky, but they had me in and out in just over 30 minutes, at a reasonable price. Friendly service. I'll return whenever the tire gods are mad at me.

Great service! Was closest to where my car broke down so I was taking a risk pulling into an…read moreunknown shop. The owner greeted me in the driveway which was unexpected and great. Got my car fixed in a day and was consistently calling me to update on what they found, how much it would cost and when it was done. I will be using them again for sure.

Had many good experiences here. Purchased two cars , sold one, had services like oil changes and…read morerecalls. All of these experiences were very easy and enjoyable. I do suggest asking for Elvi, super nice, funny, and very relatable. He had us laughing the whole time and I enjoyed the comfort and not pressuring us. He doesn't give pushy salesman vibes and that's why I really enjoyed him. Buying my 2nd car and selling an old one with him was very easy. He had great communication and took me and my boyfriend through the process with ease. Thank you Elvi for making that experience great. *there's a coffee machine in the back and I don't know why the vanilla drink I had was so delicious I had 2* I definitely recommend this Nissan.

All service members were rude, and hate their jobs and serving others. Wouldn't recommend this area…read morefor any purchase

rip off old junkyard parts and salvage titles and they place air tags in your car to track itread more

The advertised price ISNT what you will pay, and no you wont drop 500.. more like 5000! Or more and…read morethey WONT let you register the car yourself but rather charge you 800 so they can "register" it for you. Who DOES THAT? I Am an adult I can register my own dmaned cars dont need someone to hold my hands .. please save your money and go elsewhere

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Extremely Disappointing Experience with the Parts Department at Axis Chevrolet in Jersey City, NJ…read more I want to start by saying that the sales department at Axis Chevrolet has been nothing but respectful and helpful whenever I've dealt with them. Sergio and other employees have treated me professionally, and the employees in the service department have also been kind and willing to help. My negative experience is specifically with David, the Service Director, and how he has handled my situation. It all started when I needed a hitch removed from my vehicle. The dealership recommended U-Haul, but the hitch installation was faulty and resulted in damaged wiring underneath my vehicle. I was charged approximately $1,200 to address the problem, but what followed was a frustrating series of appointments, last-minute cancellations, and unfinished work. David repeatedly scheduled appointments and canceled on the same day, causing me to lose several days of work. I work in the field and depend on my vehicle, so this created a serious inconvenience. The dealership eventually kept my vehicle for three days, supposedly to remove the hitch and wiring. When I returned to pick it up, the hitch and wiring were still there, despite being assured that everything would be checked before I was called. When I pointed out that the work had not been completed, David became disrespectful, refused to service my vehicle any further, and told me to leave. The situation escalated to the point where the police were called. The Sales Manager, Haru, was helpful and arranged a rental, but despite all the back-and-forth, the job still wasn't completed. I was even faced with the possibility of paying for a rental out of my own pocket after all the time and inconvenience I had already experienced. I eventually took my vehicle elsewhere for service to avoid further problems. Unfortunately, the situation continued when I recently returned to Axis Chevrolet for a recall. The employees greeted me politely, and I had no intention of arguing with anyone. However, David came out of nowhere and instructed the staff not to help or service me. I also attempted to purchase wiper blades, but I was told to go elsewhere. I was shocked by this treatment, especially because I had simply come in for service and was not looking for a confrontation. I want to emphasize that the service department employees were nice and appeared willing to help me until David intervened. I have also had positive experiences with the sales department. Sergio, in particular, was very helpful, showed me where to get the wipers, offered to arrange their installation, and assured me that he would help me navigate future service visits. My issue is not with the entire dealership. My issue is with David and the way he has handled this situation. No customer should have to lose wages, repeatedly rearrange their work schedule, deal with work that was not completed as promised, or be turned away from service without a reasonable resolution. My advice to anyone bringing their vehicle here is to double-check the work before leaving. Whether it's a repair, wiring, an oil change, or another service, make sure the work you paid for was actually completed. I hope management takes this situation seriously. I believe in recognizing good employees, and there are people at this dealership who deserve credit for treating customers with kindness and respect. However, my experience with David has been extremely disappointing, and I hope no other customer has to go through what I experienced.

Great customer service and very kind. I wanted to sell my car, and they were able to pick it up…read morewithin 15 min and gave the best offer in cash. I could not have asked for a better experience.

These dudes are pretty legit. Was in from out of town and needed to help a friend junk a car…read more Called Ray's and they told us to come on down. Met with Ray personally and he offered us a fair price for the junker. Would definitely go to them first if I was in the area and needed to junk a car again.

I had an extremely easy and pleasant experience working with Shadi and his wife Maria. They spent…read moreseveral hours going over pricing on each vehicle I was interested in. We narrowed it down to my favorite / best deal and a few days later he met me at the dealership to sign off on everything. He saved me a LOT of time and grief of having to deal with salesman at a dealership. He even delivered the car to my house! He is VERY knowledgeable and personable. I had such an amazing experience with him, I will never go through a dealership again. Thank you, Shadi!

What a great experience. Verry knowledgeable people,shadi knew exactly what I was looking for, and…read moreat a fair price at that.good customer service is important when looking for a vehicle,they make you feel welcome and the auto purchase comfortable. They dont try to push something else on to you they will find you exactly what you need.great people,will continue to do business!! Thanks again!!!

I was in the market for an alfa romeo Stelvio as my current lease was coming to an end. This was my…read morefirst time dealing with a leasing agency. I went through a number of dealers and was tired of all the different numbers given by them. Fortunately enough I was referred by a fellow collegue to try Best Buy Auto Leasing as he had been dealing with them for a while. On my first call, I was connected with Ahsan Kalam, who took me over all the options and the other vehicles which were in my budget. He was very calm and we had been going back and forth for 2-3 days during which he kept me updated and presented me with the best pricing options availaible. He was a pleasure to work with. I havent taken the delivery of my vehicle, hopefully we should come to closing a deal tomorrow. Overall my experience with them was excellent and highly recommend them for your automotive purchase/lease.

Just got my brand new Mazda CX5 from Inga @ Best Buy Leasing. She is the most helpful,…read moreknowledgeable and patient person i know. She was patient with my craziness of choosing a car, gave great advice and was quick on getting me exactly what i asked for. She even got me the best price and the car was there withing 48 hrs. Thanks again a million times