My visit to metro was amazing Sales man Derek is very helpful & understanding Just got myself a new car!! read more

I would go to another dealership. The service staff were very rude, and a simple software update that should have taken 20 minutes ended up taking over two hours, even with a scheduled appointment. read more

Our salesperson, Justen Matos was awesome! He worked around our budget, and knew exactly what we needed! We left with a brand new, beautiful Honda Accord! He was so courteous and professional and would recommend him to anyone looking to purchase/lease a new Honda. read more

I was a 3rd time repeat customer... I dealt with Nate who was good. The "Sales Manager", I was so angry I didn't remember his name, is out of his mind. First, told me a HYBRID car was all electric (Lol) and I wouldn't want that as they had problems. He actually said that to me. Then he has the sales guy bring another "new" car that was damaged! When I asked what would they do on the price of the car for the damage, he told me, exact words, the price is already low enough I have excellent credit and the terms they tried to offer me were RIDICULOUS on a car I didn't even Ask to see. They lost a good customer. I would NEVER return to this dealership. I have left a few messages to speak to someone, of course nobody has gotten in touch with me. I really want them to know who they have working for them. read more

Buyer beware: this dealership does not honor its written or verbal quotes. I committed to an out-of-the-door price over the phone and text, but upon arrival, they tacked on $10,000 in hidden, nonsensical fees. It is a blatant bait-and-switch tactic designed to trap you at the desk. Do not trust their initial numbers, save your money, and shop elsewhere. Fortunately Ramsey Honda came to the rescue. Thank you Ramsey Honda. read more

My Man Sawn has taken of me and my Family for years. Always makes time for us and gets me into service when I need it

Recently I bought a 2022 Honda HR-V certified. So what they don't tell you is that you have to pay for the inspection and for the car being certified. After I sign the papers I found out that they have charge me for that and plus I have some extra fees that they just put it in the contract and never explain anything. When I went back there so they can explain me, they just told me you already sing the papers and is nothing we can do. They charged me for a replacement key $750 ( that's insane) they charge me for Honda care that I never wanted but it was there 2895, IAS for term protection 1300( their explanation for this was that this cover my downpayment ) gap insurance 1200. So I wanted to cancel all this extra fees. My car with all this fees plus documentation plates registration is like 35000. So for the car being 25000 they added like 10000 more. They really know how to get you. So be careful with this people. Stay away from them. read more

Metro Honda - Car sale price - Car Dealers Near Me - Jersey City, New Jersey

Could not be more clear that Metro Honda is a terribly run dealer and I would never give them business or ever recommend anyone use them. Was contacted a week prior for a factory recall issue on my vehicle. Made an appointment to resolve the issue at 730 am when they opened. The day before I arrive I receive a call confirming my appointment. Somehow when I arrive I'm already 20 cars behind and told it'll be 3 hours. After over an hour of waiting I am told by the guy behind the customer service desk "good news you're good to go!" But the bad news is they don't even have the part to fix the recall issue as they apparently ran out of them last night. I guess they didn't feel the need to alert the customer or even apologize for the screw up. This is far from the first issue I've had with them. It's one thing to be a poorly run company but it's a completely different thing to be disrespectful of your customer and their time. read more

I don't usually leave bad reviews, but this experience was very disappointing. I called at 9:17 AM to schedule an oil change and was given an appointment for 9:45 AM, which I have confirmation for. During that call, I specifically asked if the service would take long because I had work, and I was told it would be quick. I arrived on time for my 9:45 AM appointment and waited 30 minutes just to be told that the oil change would take a couple of hours. After speaking with the manager, I was then told it would take another hour, even though I had already waited and had been assured it would be quick. As a result, my time was wasted, I used gas for no reason, and the oil change was never completed. This could have been avoided with honest communication from the beginning. This level of service is unacceptable. You need to do better. read more

Metro Honda - Car Dealers Near Me - Jersey City, New Jersey

The salesman, Jesse James was extremely professional and was upfront and open during the price negotiations. He met my expectations and my price window with minimal back and forth. I highly recommend this dealership. read more

Fraud Alert! They act helpful and friendly until the moment the car is sold. After that, the service quality drops to negative. I was basically pushed into buying an extended warranty on a used car, with the classic line: "You can always cancel it later if you want." That turned out to be complete BS. I bought the car in April 2025. In May 2025, I physically went to their office and filled out the cancellation form. It's now January 2026, and the cancellation still hasn't been processed. No refund. Nothing. Try calling Delio Coutinho, their Director of Finance (or rather the Director of Scam). Always "in meetings," never actually gets anything done. Then there's Shawn Bertrand, who claimed the cancellation should have gone through for months. It didn't. At all. The rest of the employees are shady too, but at least they don't seem to be outright lying, more like covering for their greedy lazy managers. At this point, it just feels intentional. Months of delays, zero accountability, and constant runarounds. If this isn't deliberate stalling, it's incompetence at a level that shouldn't exist in a dealership. Fun Fact: Most positive reviews are fake. They bought the 5-star ratings. read more

I purchased this car at Metro Honda this is my first car I barely have the car for a month in the same week of buying the car I had to bring it back down for service, they had my car for 3 weeks sitting in the back not communicating with me about what's going on with this car so I went down there now they telling g me I need steering pin for the car to work.l got back the car in the following week it's tellin me low tire pressure bring the car down they gave me new tires still driving the car saying low tire pressure I really feel this place is fraud and scamming ppl driving last night the car almost kill me it was not breaking and all these lights came on saying see your dealer they are bad at communicating and they all full of lies. read more

Metro Honda - Bad service - Car Dealers Near Me - Jersey City, New Jersey

The services sucks here this place is very unprofessional. You bring your vehicle in for services and it's just sitting there for days and weeks until they can "guess" what's wrong or make up something. Never coming back here. read more

Derek was great in helping me purchase my car, very professional! He worked with my budget and was timely in getting me in and out.

I've gone to this Honda a few times since it is the closest to Hoboken. This time around I went because I needed new windshield wipers. After doing some research on my own, I expected this to cost at most $50 so when I received a bill for $150, I was shocked. I worked with Curtis while I was there who was super helpful and very welcoming when I arrived. When I received the bill, he helped explain everything to me and resolve some of the questions I had. Overall, if you're visiting this location for a full service check, oil change, etc, I'd recommend this location and working with Curtis, but if you have a minor issue, I'd probably just go to your local gas station as the pricing will likely be way cheaper. read more

Let me tell you don't ever go to this place for service when I had my Hyundai. They stole my police shield out of my windshield and they tell me when your car is in service. They leave the doors unlocked that was a few years ago. Police just contacted me they caught a Hyundai employee with my stolen shield. These people hire criminals. read more

This is the third time I've been here for service, and once again they've wasted my time. I dropped my car off at 7:40 a.m. and waited all day for the repairs, only to be told at 4:00 p.m.--just an hour before closing--that they were missing parts that hadn't arrived. I had specifically asked earlier if all the parts were in, and they told me yes, yet in the afternoon they came up with a different story. The worst part is that no one wants to take responsibility; one person blames whoever failed to order the parts correctly, while another blames Honda. It is, without a doubt, terrible service. read more

I had a prior discussion with an agent via text and told her about my intention in coming (for test drive, check trade in value and if they can accept my offer). She mentioned they can work with it if I come in. Well, that's not true. I was handed to Justin upon arrival and things just went south in just 1 minutes of talking. He refused to do test drive and said they don't do trade in (don't even bother providing a quote) and they only sell above MSRP. So whatever discussion I have with the first agent is just useless. I texted the first agent before walking out and she handed me to Ash and Denny. Even though we didn't come into agreement in terms of price, they are much helpful and allowed me to test drive. Without them, I would have gave a rating of 0 if allowed. read more

I had a very disappointing experience with Metro Honda in Jersey City. I contacted the dealership in advance about a specific car, and my appointment was confirmed via text message for 7:00 PM, assuring me the car would be ready. I drove nearly two hours from upstate New York, arriving at 6:50 PM, only to be told the car had already been sold the day before. When I asked about other options, the dealership manager refused to help, saying it wasn't his problem what I had been told over the phone. At the end of the visit, the representative was rude and mocking, telling me: "I know you will be filing a complaint against us--do you have the complaint number or should I give it to you?" On top of that, I had planned to trade in my car. Honda's own website estimated my trade‑in value at $3,660, but the branch offered only $1,000 and said they couldn't do anything further. This experience wasted my time and effort, as I traveled a long distance based on their confirmation. The conduct of both the manager and representative was unprofessional, dismissive, and disrespectful. I hope Honda corporate investigates this matter and ensures dealerships are held accountable for their customer service and trade‑in practices. read more

This is my second purchase from Metro Honda in Jersey City. Please go see Danny ! He removes the stress and pressure and creates a comfortable and patient environment when it comes to inquiring and or purchasing your car. Now when it comes to talking numbers For your vehicle big shout out to Jason Brown the GSM. Jason does his best to accommodate and find a price that leaves you feeling satisfied with not only your vehicle but also within your pockets. The experience and the team at Metro Honda is unmatched ! Go and check them out ! Remember to ask for Danny !!!!! read more

In 2021, my 20yo Honda CRV broke down, and I was left car-less. I am disabled and need to get to my doctor's appointments. At that time, there was a shortage of car rentals due to a shortage of car chips. I visited my local Honda (Burns Honda), and they were waiting for cars to come in (and they are a GREAT and HONEST dealership). They were selling at MSRP and were not price gouging. I was desperate for a car. I found a Honda CRV at this car dealership in Jersey City. They wouldn't discuss anything with me on the phone (I have all of their emails.) I made the long trip to the dealership (I was currently living in South Jersey.) When I got there, they did have the car. They then proceeded to charge me $20,000 over MSRP. I told them not one other Honda dealership was doing that. They said legally they could charge me whatever they wanted and it was my choice to pay it or not. I had to have a car, there were no rentals, and it was literally the cheapest car I could find. There was a car shortage in America; it was shortly after COVID, there was an issue getting car chips, you can Google it and verify that info. I think it was a horrible practice that a Honda dealership charged $20,000 over MSRP just because they knew people were desperate for cars. There was not one other Honda dealership doing that. I know I am late posting this. I spend a lot of time in the hospital & doctors, hence the very late review. I would just be careful shopping there. If you can go to another Honda dealership, I would do that. read more

Terrible experience Three months before I buy New car crv suv hybrid 2024 from this showroom And this is My 6th time I had return home without servicing my car and I had oil less than 10 % which is very bad for the car maintenance and this showroom took my maintenance fees when I bought this car.Scheduled an appointment with someone Mr. Lee But when I came i saw they give someone without appointment on my time for walkin person. And said that we are full .Greeted in the least courteous way and rude talk and careless and it just seemed that the salesman wasn't even interested in selling the car. Would never go visit this dealership. The salesman lacked enthusiasm, interest and even wasn't willing to show around other options. Worse service Pathetic , Would never advise anyone to go to this dealership. read more

Metro Honda - Car Dealers Near Me - Jersey City, New Jersey

BEWARE: Extremely disappointed with the service at Metro Honda. I brought my car in due to an AWD warning light and was told it was likely a system error. No multi-point inspection was performed, and I was sent on my way. The issue came back -- and I was eventually told there was over $4,000 in damage, including a drivetrain freeze while driving at high speed. This can cause damage to the transmission, drive shaft, gaskets, and more. Once the car was finally put on a lift, the damage was obvious -- leaking fluids and visible wear that should've been caught much earlier. To make matters worse, Metro Honda's quote came in over $1,000 higher than both other local shops and even the insurance adjuster's estimate. It felt like a setup for a money grab, especially with the push to involve insurance. Communication was also poor. Minimal to no follow-up from the service advisor, service director, or general manager. I left feeling completely misled and disappointed. I expected better from a certified Honda dealership. Never again providing business in purchasing vehicles and servicing from this dealership, and I urge those reading to take caution. read more

I try to avoid this Honda service center at all cost. Haven't been here in quite some time but the number of phone calls, text, emails a day to get new/returning customers is crazy. Opted out of what I could. Anyway, had to service my car here for an oil change recently. Long line to wait for a representative (only 2 people) to complete the car intake. Took about 20 minutes. Nice enough to provide a coupon for the oil change though. And once I signed my life on the dotted line, I was told the wait time was 1 hr and 30 minutes. Looking back at my old review this must be the common catch phrase because the service took 3 hours and 20 minutes. Absurd! One lady complained and walked up to the car sales personnel to find out who the manager was. Every last one of them said "o I don't know who the manager is". Really? You work here and don't know who provides your paycheck? Lol. So she walked to the service counter and again was ignored. Nobody cared that all of us had been waiting forever at this point. And when you leave yet again text after after asking how the service was blah blah blah. *insert eye roll* If you can call/text/email a million times a day in efforts to get ppl to come here for service, you can do the same to provide customers with anticipated wait times or at least provide accurate wait times. read more

I purchased my car from Metro Honda in 2023, with Premier Insurance covering tires. A few months ago, they replaced a tire with a different brand, and now, the same issue occurred. When I returned, I was told the coverage didn't apply because of the tire brand mismatch--despite this being their choice. I also had an incomplete service experience--my tire wasn't fixed, even after being told to pick up the car. The manager, Gabe, did not resolve the issue, and I had to pay out of pocket. I hope higher authorities respond soon. read more

Write a natural review. I used Truecar , received a call and was told that they'll honor the price. No additional fees besides tax and DMV. Was told there arent any forced add-ons now included in the price. The moment we arrivd, the sales person was clueless about everything. He was adamant on a test drive but I said let's talk price. He lied so much that he forgot what he was saying. He said the color did not haave an added fee. He said $799 is DMV fee plus $500 for registrations. Once I questioned it, I later switched to $799 being documentation fee. Experience was piss poor. He convicned me that my insurance gives me a discount if I have VIN Etching as though the VIN is not already on the car. His manager then proceeds to come out with a much higher price. We simply told him, Thank you and was ready to leave. He was more upset that we were trying to explain that I want him to lose $5000 on a car. Instead of arguing, I got up and left. The experience here was extremely poor. read more

Visited to purchase the 2026 Honda CRV EX-L. The salesman told us the vehicle came with VIN etching and a mat and mud guard package installed by the dealership which would run us an additional $2200, I advised that I had no interest in any of those things, he then added the $799 dealership fee to the Truecars.com offer which stated that dealership fees were already included. We presented an offer which was $1800 over what was initially calculated using the true cars.com offer. He went to his manager who returned and completely ignored everything and even came with a higher price. I asked him if he would be honoring the truecar agreement and he said yes but the price would remain as he said. I declined and explained that it was more than we catered for because we had no interest in Vin Etching or the Mud guard and mat package. He then explained that the cars come from the manufacturer like that which was the opposite of what the salesman said. If a car is coming from a manufacturer with my guards and mats, why am I paying you and additional $2000 for those "add-ons" and why can't I decline the same way I can decline it when building the model I want on the website. The process didn't take very long overall since we wanted to skip the test drive and avoid handing anyone our license and went with the intention of purchasing said vehicle. The salesman needed to be more convincing in the dream he was selling us since several of the things he was mentioning had holes in it as I was googling what he was saying in real time and realizing they were lies. He was much better to deal with as opposed to his seemingly aggressive manager who seemed to think we were there to beg him a favor, even after explaining TRICE that we weren't interested in buying the car anymore. read more

Thanks for the reply, Richard. I wish I had a chance to speak with you in person on Monday but was told you were not there. Like I explained to Elvis, whoever the tech was had cleaned off the oil from the transmission. If Elvis had let me show him my pictures, I have more proof of the leak because it wasn't just on the transmission itself. I wouldn't be surprised if the technician didn't remove the black panel next to the transmission and that traces of oil is still there. I've attached the pictures to illustrate my point. I was under the car with the third party mechanic taking these pictures and have the report to prove it. I did my due diligence before coming, hoping that this problem would get resolved quickly. I would much rather not have this problem but now that I am aware, all I wanted was for Honda to fix the issue. This whole experience with Metro Honda has been frustrating to say the least, especially given the fact that I have photographic proof of the oil leak. The doubling down tells me that there is no accountability for what happened. Someone cleaned the transmission and it wasn't me or the mechanic I went to. The only other person who has been under the car since was the Metro Honda technician. read more

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Thanks for metro honda all stuff are helfull and help me at any thing and every thing at my vehicle i like honda and i m thinking to have every year the brand new one of honda CRV read more

purchased a vehicle in January , was billed for items not authorized requested a refund and the accounting rep is avoiding me ever since. not a good business place especially that i drove 4 hours to purchased the vehicle there. read more

*****Would never recommend ANYONE give this dealership their business. Had them install new tires for me. I get out to my car, zero valve stem caps were put on. The stickers on the tires themselves were also not removed prior to installation. I had them put on the stem caps, then I entered my car. First thing I notice is that my belongings are moved around, including items in my console. I look up at my coin holder, which had $5+ of quarters prior to service, and the entirety of them were gone. So not only was the service subpar, but they ransacked my car, moved around my belongings, and stole my money. Dealerships aren't known for their customer service skills in general but prior to this experience I had at least assumed that I wouldn't be stolen from. Also, they will call your number on file repetitively (I'm talking 5+ times on multiple occasions) trying to get you to sell your car to them. Thanks a lot! I'll never be back. Hope you go out of business. read more

Do not buy here I spoke to Jason on the telephone who told me that the deal we discussed in detail was very close in price, but he needed to look at my trade to make sure it was not misrepresented. The trade was perfect , The used car manager raised the price $4,000.00 What a scammer this guy Jason is, I made over an hour trip for nothing but aggravation. read more

SHADY!! I Am so tempted to report Metro Honda to the BBB over this one... I contacted them regarding a civic they had listed for 29k. The salesman, Curtis told me that was the asking price and I attempted to make a down payment over the phone, to pick it up the following day. Curtis said he and his dealership do not do that and told me I needed to come in. However I live 90 minutes away and want an out the door price, which I thought was fair. Curtis kept being short, claiming that managers had to do that and that they were too busy to give me the final price. I said because I was traveling so far I'd like to be insured that the price was 29k, and asked about dealer fees. Curtis said the dealer added approximately $700 in fees which is listed on their website and then 6.1% sales tax. I said ok, and ended the call. Several hours later I had a bad feeling about what he said to me, since it seemed too good to be true, an honest dealership. I called back and asked to speak with a manager. The manager, who did not give his name said he wooluld work over the numbers and get back to me. An hour later I got a text from Curtis, who told me the final price was $51,602! Not kidding, the price went from 29k to 51k. I am so glad I did not drive down there because I would have flipped my top! Curtis said that was due to taxes, fee's, and adjustments! Over $22,000 in adustments?!?!? These prices should be criminal! How can a dealership do business like this?? People need to know how they are ripping people off. Please look at my text messages from their salesman! read more

Metro Honda - A Civic went from 29k asking to $51,602 due to markup s done by Metro Honda! What a disgusting way to run a business!!! - Car Dealers Near Me - Jersey City, New Jersey

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Scammers! Stay away!!! They sold me a verified pre-owned vehicle and in lesss than 10days it was faulty. Tried to reach them and they would not call me back. Had to go back there in person and they said that I had to get the car back to their shop- at my own expense from Albany and they will not allow me to get it fixed anywhere else. and i would have to pay an additional $3,000. Mark you, they charged me extra for certifying the car when I purchased it. Run- don't walk away from there. read more

Metro Honda was a terrible experience. on 10/25 I went in to look at a Honda Civic, but was told that the car wasn't ready for sale despite being listed on the website. I was shown a few other cars as well. I settled on a 2016 Subaru Forester that was listed online in the same price range as the Honda and went for a test drive. The actual price was several thousand dollars more than the price listed online. It seemed fine and I signed the papers on it and drove it home after scheduling some service to fix an A/C issue. I was promised that the dealership would cover the cost of that expense and any other issue that cropped up. When I got to my service appointment on the 28th, the shop was slammed and I was asked to reschedule, which I did for 11/4. The day before my new appointment, the engine started smoking and I immediately let the dealership know. I was encouraged to bring the car in and let the shop know what happened. After dropping off the car and waiting several hours I was told that the dealership wouldn't be servicing the vehicle at all since it was sold "as is", not even the A/C issue that I was promised. I took the car the Subaru dealership where it was last serviced before being sold to Metro and they told me that the previous owner brought the car in with the smoking engine issue before selling it, never had it addressed (which is why the Carfax didn't list it) and then sold it to Metro. I was sold a car that had catastrophic engine damage when the dealership bought it, and now I'm on the hook for $6-$7K to fully replace the engine. Metro wouldn't connect me to the General Manager and is now blocking my calls to the dealership. Avoid this dealership like the plague. read more

Stay clear from this place all they do is rip you off and always try to get you to do unnecessary work. Look at your owner manual it'll say you don't have to do certain works until certain mileage but this place will tell you to do it before. Them scumbags all work on commission and not only that they'll make up shit just to rip you off. My last visit I just wanted to go for an oil change since I got a coupon in the mail for $49.99 and they train their new employee well. I got this scumbag name CJ never seen him before ever, a new employee and he try to tell me since my last oil change was from somewhere else they strip the drain plug and it's leaking oil so I would have to replace oil pan for the cost of 1k bahahaha. Mf mechanic never even try to remove drain plug so htf do you know it's strip? Said they couldn't do oil change. Guess $49.99 was too cheap for them to do lmao. I played dum to gtfo there. Went to my other mechanic and he laughed his ass off. So Metro F your $49.99 coupon and F all of y'all especially CJ and that manager Gabriel he be training them to jerk all of us. Y'all will never see me again!!! read more

visited there 3 months back with some complaint and they did all the work, I paid and then still problem was not solved so I viaited again and now they asked additional $200 just for diagnosis then parts and labor so not sure what they did in earlier visit . very unprofessional read more

Would not recommend this place, nothing gets resolved. If you're not proactive with your situation they will never call you back or anything. Definitely do not recommend. read more

Review is based on the service center: I received a call from Metro Honda regarding service for my HRV. She expressed that I am due for an oil change and a fuel pump recall. I already handled the oil change but the fuel pump recall is something i've been trying to resolve since April 2021. The lady on the phone stated she would order the part and it should be at the dealer ship within a week which is when I had my appointment. The appointment was for a software update and fuel pump recall. When I got to the service center, we did the normal routine and was told to stand by until an advisor is available. The guy that took my car told me to walk over to one of the advisors but when I got there he looked confused. Any who, I was told to wait in the waiting room and my car shouldn't take longer than an hour. The waiting room was very BLAH, i've been to better. 3 and a half hours went by and the advisor stated nothing was done because the part is not in. I didn't understand how that was possible since I spoke to the lady on the phone and she scheduled my appointment. So 3 and a half hours was wasted for nothing. They stated they will call me when the part was in but I still have not heard from them and it's been over a month. I wasn't the only one annoyed, there were people there who were complaining about the lack of service and how long they were waiting. Also, while I was waiting for my car the same lady called me to talk about my fuel pump so it was a bit annoying because if you supposedly ordered my part and made my appointment why are you calling me again for the same issue? So happy my original dealership Planet Honda called to get my cars recall done. The disorganization of Metro Honda was a headache. read more

The quoted amounted vs. the invoice they gave me was over $1K different and when I called them on it, the manager Rich told me "good f--ing luck" getting it changed now. They then offered me several make-good refunds... none of which actually came to be. The contact number they gave me was for a guy who hasn't worked at the dealership for over 6 months. Tons of run around. Was then bullied over the phone by the service manager Pete. I ended up loosely negotiating with them a lower amount which I'm going to just pay to make this whole thing going away. Oh, and they also scratched and dented my car in multiple places!! They offered me a car detail for the damage but that won't put paint back in my passenger doors! Brutal experience and will be reporting Rich and Pete to the BBB for being con-artists. read more