I've gone to this Honda a few times since it is the closest to Hoboken. This time around I went because I needed new windshield wipers. After doing some research on my own, I expected this to cost at most $50 so when I received a bill for $150, I was shocked. I worked with Curtis while I was there who was super helpful and very welcoming when I arrived. When I received the bill, he helped explain everything to me and resolve some of the questions I had. Overall, if you're visiting this location for a full service check, oil change, etc, I'd recommend this location and working with Curtis, but if you have a minor issue, I'd probably just go to your local gas station as the pricing will likely be way cheaper. read more

Write a natural review. I used Truecar , received a call and was told that they'll honor the price. No additional fees besides tax and DMV. Was told there arent any forced add-ons now included in the price. The moment we arrivd, the sales person was clueless about everything. He was adamant on a test drive but I said let's talk price. He lied so much that he forgot what he was saying. He said the color did not haave an added fee. He said $799 is DMV fee plus $500 for registrations. Once I questioned it, I later switched to $799 being documentation fee. Experience was piss poor. He convicned me that my insurance gives me a discount if I have VIN Etching as though the VIN is not already on the car. His manager then proceeds to come out with a much higher price. We simply told him, Thank you and was ready to leave. He was more upset that we were trying to explain that I want him to lose $5000 on a car. Instead of arguing, I got up and left. The experience here was extremely poor. read more

Visited to purchase the 2026 Honda CRV EX-L. The salesman told us the vehicle came with VIN etching and a mat and mud guard package installed by the dealership which would run us an additional $2200, I advised that I had no interest in any of those things, he then added the $799 dealership fee to the Truecars.com offer which stated that dealership fees were already included. We presented an offer which was $1800 over what was initially calculated using the true cars.com offer. He went to his manager who returned and completely ignored everything and even came with a higher price. I asked him if he would be honoring the truecar agreement and he said yes but the price would remain as he said. I declined and explained that it was more than we catered for because we had no interest in Vin Etching or the Mud guard and mat package. He then explained that the cars come from the manufacturer like that which was the opposite of what the salesman said. If a car is coming from a manufacturer with my guards and mats, why am I paying you and additional $2000 for those "add-ons" and why can't I decline the same way I can decline it when building the model I want on the website. The process didn't take very long overall since we wanted to skip the test drive and avoid handing anyone our license and went with the intention of purchasing said vehicle. The salesman needed to be more convincing in the dream he was selling us since several of the things he was mentioning had holes in it as I was googling what he was saying in real time and realizing they were lies. He was much better to deal with as opposed to his seemingly aggressive manager who seemed to think we were there to beg him a favor, even after explaining TRICE that we weren't interested in buying the car anymore. read more

I don't usually leave bad reviews, but this experience was very disappointing. I called at 9:17 AM to schedule an oil change and was given an appointment for 9:45 AM, which I have confirmation for. During that call, I specifically asked if the service would take long because I had work, and I was told it would be quick. I arrived on time for my 9:45 AM appointment and waited 30 minutes just to be told that the oil change would take a couple of hours. After speaking with the manager, I was then told it would take another hour, even though I had already waited and had been assured it would be quick. As a result, my time was wasted, I used gas for no reason, and the oil change was never completed. This could have been avoided with honest communication from the beginning. This level of service is unacceptable. You need to do better. read more

Metro Honda - Car Dealers Near Me - Jersey City, New Jersey

The services sucks here this place is very unprofessional. You bring your vehicle in for services and it's just sitting there for days and weeks until they can "guess" what's wrong or make up something. Never coming back here. read more

Fraud Alert! They act helpful and friendly until the moment the car is sold. After that, the service quality drops to negative. I was basically pushed into buying an extended warranty on a used car, with the classic line: "You can always cancel it later if you want." That turned out to be complete BS. I bought the car in April 2025. In May 2025, I physically went to their office and filled out the cancellation form. It's now January 2026, and the cancellation still hasn't been processed. No refund. Nothing. Try calling Delio Coutinho, their Director of Finance (or rather the Director of Scam). Always "in meetings," never actually gets anything done. Then there's Shawn Bertrand, who claimed the cancellation should have gone through for months. It didn't. At all. The rest of the employees are shady too, but at least they don't seem to be outright lying, more like covering for their greedy lazy managers. At this point, it just feels intentional. Months of delays, zero accountability, and constant runarounds. If this isn't deliberate stalling, it's incompetence at a level that shouldn't exist in a dealership. Fun Fact: Most positive reviews are fake. They bought the 5-star ratings. read more

Let me tell you don't ever go to this place for service when I had my Hyundai. They stole my police shield out of my windshield and they tell me when your car is in service. They leave the doors unlocked that was a few years ago. Police just contacted me they caught a Hyundai employee with my stolen shield. These people hire criminals. read more

I had a very disappointing experience with Metro Honda in Jersey City. I contacted the dealership in advance about a specific car, and my appointment was confirmed via text message for 7:00 PM, assuring me the car would be ready. I drove nearly two hours from upstate New York, arriving at 6:50 PM, only to be told the car had already been sold the day before. When I asked about other options, the dealership manager refused to help, saying it wasn't his problem what I had been told over the phone. At the end of the visit, the representative was rude and mocking, telling me: "I know you will be filing a complaint against us--do you have the complaint number or should I give it to you?" On top of that, I had planned to trade in my car. Honda's own website estimated my trade‑in value at $3,660, but the branch offered only $1,000 and said they couldn't do anything further. This experience wasted my time and effort, as I traveled a long distance based on their confirmation. The conduct of both the manager and representative was unprofessional, dismissive, and disrespectful. I hope Honda corporate investigates this matter and ensures dealerships are held accountable for their customer service and trade‑in practices. read more

This is my second purchase from Metro Honda in Jersey City. Please go see Danny ! He removes the stress and pressure and creates a comfortable and patient environment when it comes to inquiring and or purchasing your car. Now when it comes to talking numbers For your vehicle big shout out to Jason Brown the GSM. Jason does his best to accommodate and find a price that leaves you feeling satisfied with not only your vehicle but also within your pockets. The experience and the team at Metro Honda is unmatched ! Go and check them out ! Remember to ask for Danny !!!!! read more

I had a prior discussion with an agent via text and told her about my intention in coming (for test drive, check trade in value and if they can accept my offer). She mentioned they can work with it if I come in. Well, that's not true. I was handed to Justin upon arrival and things just went south in just 1 minutes of talking. He refused to do test drive and said they don't do trade in (don't even bother providing a quote) and they only sell above MSRP. So whatever discussion I have with the first agent is just useless. I texted the first agent before walking out and she handed me to Ash and Denny. Even though we didn't come into agreement in terms of price, they are much helpful and allowed me to test drive. Without them, I would have gave a rating of 0 if allowed. read more

Terrible experience Three months before I buy New car crv suv hybrid 2024 from this showroom And this is My 6th time I had return home without servicing my car and I had oil less than 10 % which is very bad for the car maintenance and this showroom took my maintenance fees when I bought this car.Scheduled an appointment with someone Mr. Lee But when I came i saw they give someone without appointment on my time for walkin person. And said that we are full .Greeted in the least courteous way and rude talk and careless and it just seemed that the salesman wasn't even interested in selling the car. Would never go visit this dealership. The salesman lacked enthusiasm, interest and even wasn't willing to show around other options. Worse service Pathetic , Would never advise anyone to go to this dealership. read more

Metro Honda - Car Dealers Near Me - Jersey City, New Jersey

BEWARE: Extremely disappointed with the service at Metro Honda. I brought my car in due to an AWD warning light and was told it was likely a system error. No multi-point inspection was performed, and I was sent on my way. The issue came back -- and I was eventually told there was over $4,000 in damage, including a drivetrain freeze while driving at high speed. This can cause damage to the transmission, drive shaft, gaskets, and more. Once the car was finally put on a lift, the damage was obvious -- leaking fluids and visible wear that should've been caught much earlier. To make matters worse, Metro Honda's quote came in over $1,000 higher than both other local shops and even the insurance adjuster's estimate. It felt like a setup for a money grab, especially with the push to involve insurance. Communication was also poor. Minimal to no follow-up from the service advisor, service director, or general manager. I left feeling completely misled and disappointed. I expected better from a certified Honda dealership. Never again providing business in purchasing vehicles and servicing from this dealership, and I urge those reading to take caution. read more

purchased a vehicle in January , was billed for items not authorized requested a refund and the accounting rep is avoiding me ever since. not a good business place especially that i drove 4 hours to purchased the vehicle there. read more

I purchased my car from Metro Honda in 2023, with Premier Insurance covering tires. A few months ago, they replaced a tire with a different brand, and now, the same issue occurred. When I returned, I was told the coverage didn't apply because of the tire brand mismatch--despite this being their choice. I also had an incomplete service experience--my tire wasn't fixed, even after being told to pick up the car. The manager, Gabe, did not resolve the issue, and I had to pay out of pocket. I hope higher authorities respond soon. read more

Thanks for metro honda all stuff are helfull and help me at any thing and every thing at my vehicle i like honda and i m thinking to have every year the brand new one of honda CRV read more

I try to avoid this Honda service center at all cost. Haven't been here in quite some time but the number of phone calls, text, emails a day to get new/returning customers is crazy. Opted out of what I could. Anyway, had to service my car here for an oil change recently. Long line to wait for a representative (only 2 people) to complete the car intake. Took about 20 minutes. Nice enough to provide a coupon for the oil change though. And once I signed my life on the dotted line, I was told the wait time was 1 hr and 30 minutes. Looking back at my old review this must be the common catch phrase because the service took 3 hours and 20 minutes. Absurd! One lady complained and walked up to the car sales personnel to find out who the manager was. Every last one of them said "o I don't know who the manager is". Really? You work here and don't know who provides your paycheck? Lol. So she walked to the service counter and again was ignored. Nobody cared that all of us had been waiting forever at this point. And when you leave yet again text after after asking how the service was blah blah blah. *insert eye roll* If you can call/text/email a million times a day in efforts to get ppl to come here for service, you can do the same to provide customers with anticipated wait times or at least provide accurate wait times. read more

Do not buy here I spoke to Jason on the telephone who told me that the deal we discussed in detail was very close in price, but he needed to look at my trade to make sure it was not misrepresented. The trade was perfect , The used car manager raised the price $4,000.00 What a scammer this guy Jason is, I made over an hour trip for nothing but aggravation. read more

Thanks for the reply, Richard. I wish I had a chance to speak with you in person on Monday but was told you were not there. Like I explained to Elvis, whoever the tech was had cleaned off the oil from the transmission. If Elvis had let me show him my pictures, I have more proof of the leak because it wasn't just on the transmission itself. I wouldn't be surprised if the technician didn't remove the black panel next to the transmission and that traces of oil is still there. I've attached the pictures to illustrate my point. I was under the car with the third party mechanic taking these pictures and have the report to prove it. I did my due diligence before coming, hoping that this problem would get resolved quickly. I would much rather not have this problem but now that I am aware, all I wanted was for Honda to fix the issue. This whole experience with Metro Honda has been frustrating to say the least, especially given the fact that I have photographic proof of the oil leak. The doubling down tells me that there is no accountability for what happened. Someone cleaned the transmission and it wasn't me or the mechanic I went to. The only other person who has been under the car since was the Metro Honda technician. read more

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Scammers! Stay away!!! They sold me a verified pre-owned vehicle and in lesss than 10days it was faulty. Tried to reach them and they would not call me back. Had to go back there in person and they said that I had to get the car back to their shop- at my own expense from Albany and they will not allow me to get it fixed anywhere else. and i would have to pay an additional $3,000. Mark you, they charged me extra for certifying the car when I purchased it. Run- don't walk away from there. read more

Stay clear from this place all they do is rip you off and always try to get you to do unnecessary work. Look at your owner manual it'll say you don't have to do certain works until certain mileage but this place will tell you to do it before. Them scumbags all work on commission and not only that they'll make up shit just to rip you off. My last visit I just wanted to go for an oil change since I got a coupon in the mail for $49.99 and they train their new employee well. I got this scumbag name CJ never seen him before ever, a new employee and he try to tell me since my last oil change was from somewhere else they strip the drain plug and it's leaking oil so I would have to replace oil pan for the cost of 1k bahahaha. Mf mechanic never even try to remove drain plug so htf do you know it's strip? Said they couldn't do oil change. Guess $49.99 was too cheap for them to do lmao. I played dum to gtfo there. Went to my other mechanic and he laughed his ass off. So Metro F your $49.99 coupon and F all of y'all especially CJ and that manager Gabriel he be training them to jerk all of us. Y'all will never see me again!!! read more

visited there 3 months back with some complaint and they did all the work, I paid and then still problem was not solved so I viaited again and now they asked additional $200 just for diagnosis then parts and labor so not sure what they did in earlier visit . very unprofessional read more

*****Would never recommend ANYONE give this dealership their business. Had them install new tires for me. I get out to my car, zero valve stem caps were put on. The stickers on the tires themselves were also not removed prior to installation. I had them put on the stem caps, then I entered my car. First thing I notice is that my belongings are moved around, including items in my console. I look up at my coin holder, which had $5+ of quarters prior to service, and the entirety of them were gone. So not only was the service subpar, but they ransacked my car, moved around my belongings, and stole my money. Dealerships aren't known for their customer service skills in general but prior to this experience I had at least assumed that I wouldn't be stolen from. Also, they will call your number on file repetitively (I'm talking 5+ times on multiple occasions) trying to get you to sell your car to them. Thanks a lot! I'll never be back. Hope you go out of business. read more

SHADY!! I Am so tempted to report Metro Honda to the BBB over this one... I contacted them regarding a civic they had listed for 29k. The salesman, Curtis told me that was the asking price and I attempted to make a down payment over the phone, to pick it up the following day. Curtis said he and his dealership do not do that and told me I needed to come in. However I live 90 minutes away and want an out the door price, which I thought was fair. Curtis kept being short, claiming that managers had to do that and that they were too busy to give me the final price. I said because I was traveling so far I'd like to be insured that the price was 29k, and asked about dealer fees. Curtis said the dealer added approximately $700 in fees which is listed on their website and then 6.1% sales tax. I said ok, and ended the call. Several hours later I had a bad feeling about what he said to me, since it seemed too good to be true, an honest dealership. I called back and asked to speak with a manager. The manager, who did not give his name said he wooluld work over the numbers and get back to me. An hour later I got a text from Curtis, who told me the final price was $51,602! Not kidding, the price went from 29k to 51k. I am so glad I did not drive down there because I would have flipped my top! Curtis said that was due to taxes, fee's, and adjustments! Over $22,000 in adustments?!?!? These prices should be criminal! How can a dealership do business like this?? People need to know how they are ripping people off. Please look at my text messages from their salesman! read more

Metro Honda - A Civic went from 29k asking to $51,602 due to markup s done by Metro Honda! What a disgusting way to run a business!!! - Car Dealers Near Me - Jersey City, New Jersey

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Metro Honda was a terrible experience. on 10/25 I went in to look at a Honda Civic, but was told that the car wasn't ready for sale despite being listed on the website. I was shown a few other cars as well. I settled on a 2016 Subaru Forester that was listed online in the same price range as the Honda and went for a test drive. The actual price was several thousand dollars more than the price listed online. It seemed fine and I signed the papers on it and drove it home after scheduling some service to fix an A/C issue. I was promised that the dealership would cover the cost of that expense and any other issue that cropped up. When I got to my service appointment on the 28th, the shop was slammed and I was asked to reschedule, which I did for 11/4. The day before my new appointment, the engine started smoking and I immediately let the dealership know. I was encouraged to bring the car in and let the shop know what happened. After dropping off the car and waiting several hours I was told that the dealership wouldn't be servicing the vehicle at all since it was sold "as is", not even the A/C issue that I was promised. I took the car the Subaru dealership where it was last serviced before being sold to Metro and they told me that the previous owner brought the car in with the smoking engine issue before selling it, never had it addressed (which is why the Carfax didn't list it) and then sold it to Metro. I was sold a car that had catastrophic engine damage when the dealership bought it, and now I'm on the hook for $6-$7K to fully replace the engine. Metro wouldn't connect me to the General Manager and is now blocking my calls to the dealership. Avoid this dealership like the plague. read more

Would not recommend this place, nothing gets resolved. If you're not proactive with your situation they will never call you back or anything. Definitely do not recommend. read more

I would write another review explaining my specific experience, but the reviews before this speak for themselves. Coldly reporting: Bait and switching, gaslighting, manipulation on pricing and excellent credit, direct intimidation where they literally stare you down, in-your-face dismissiveness, open neglect, careless indifference about servicing you. You will find this in the written testimonies below, not mine. My particular story does not matter because it's a different version of the same. It's the story of the others before me that matters. You have been warned. read more

They don't negotiate honestly. what is said by the salesman is not carried over into the back room.

DO NOT SHOP HERE! This dealership is filled with LIARS. I went into a lease deal for a 2024 Honda Prologue on November 2, 2024 at Metro Honda in Jersey City. I dealt with Daniel, a young and new salesman, with the deal being closed by his sales manager Jay. As I was incredibly hesitant about moving forward with this deal, Jay and Daniel worked hard to bring the car to a payment I could realistically afford, with the following incentives: save money on gas, receive a discount for driving an electric vehicle with EZ pass, and utilize the tax credit once I file my taxes. With this information, I proceeded into the lease agreement. Fast forward to now, in an attempt to file my taxes with the tax credit I was promised, my federal return continues to be rejected due to the VIN number not being reported to the IRS. When I inquired about this, the dealership refused to give me the necessary forms, telling me that they've never heard of the forms REQUIRED by the IRS. It appears that they are not reporting these sales to the IRS, or if they are, they are refusing to provide these to their customers. They refused to provide me with a time of sales report. They. have no form where I indicated that I would be transferring the tax credit to the dealership in order to lower my car payment. After days of trying to resolve this from a distance with Daniel, my original salesman, he was not able to provide me the time of sales report or the confirmation from the IRS that the vehicle had been reported correctly, I went into Honda myself. They NOW insist that the discount I received on the car was me verbally transferring the tax credit to the dealership. This is not itemized on any contract nor was there ever any written agreement to this. In fact, it is the OPPOSITE of what was said to me. Now they are asking me why I am all of sudden thinking I am entitled to the tax rebate. While I know dealerships are currently offering the rebate at the time of purchase, this was NOT the agreement in November. I was flat out told I would benefit from the tax credit by the sales manager Jay. This was clearly a lie to close the deal. They have NO manager at this time and Delio, claiming to be some manager is degrading and demeaning, trying to tell me how to do my taxes correctly, after conveying information directly from my accountant. DO. NOT. SHOP. HERE. read more

I went on 03-04-2025 to honda on rt 440 to get an oil change and a tire rotation well before I pulled into the garage I marked the front tires with a crayon after I Paid I went in the parking lot to pick up my car and guess what the tires were never rotated but they still charged me $40.00 . when I went to talk to the service manager Peter he said they did not need to be rotated , they never said that to me they still charged me the $40.00 . The service manager acted like it was no big deal terrible customer service they are a bunch of crooks. BE CAREFUL THERE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Terrible Experience I went in with the intention of buying a car and trading my older car in. The sales man we met was helping us in coming up with an offer. Then we were summoned into the managers office to talk to Ron B(Sales Manager), please note all other managers walked over to the client to speak as it is a sign of being polite. He then started to speak in a loud tone and started spewing comments that were out of line. He told me that it was good that I brought a guy with me since he knows what he's talking about. Then went on to speak about how my sunglasses were expensive but I am here negotiating a car payment. He was making derogatory marks that led me to believe he was sexist since I (female) was questioning the pricing. He was getting aggressive about his pricing and that we should agree to what he is saying. Even the sales man thought the manager was out of line. Overall the manager was disrespectful and should not be allowed to speak with clients in general since it appears he does not know how to communicate with clients in a well behaved manner. If you are looking for a pleasant car buying experience, I recommend not coming here as the sales manager who will review the pricing, is not pleasant to deal with. read more

I went in explaining to them I needed an SUV eight seater instead they insisted upon me purchasing a 2025 smaller SUV. They kept me there for SEVERAL HOURS convincing me to make the purchase. They gave me a run around when I tried to return during the 48 hours I had to change my mind. They also told me they would call the police on me if I didn't take the car and leave. I was under so much pressure I left there not getting what I wanted and buyers remorse. read more

Review is based on the service center: I received a call from Metro Honda regarding service for my HRV. She expressed that I am due for an oil change and a fuel pump recall. I already handled the oil change but the fuel pump recall is something i've been trying to resolve since April 2021. The lady on the phone stated she would order the part and it should be at the dealer ship within a week which is when I had my appointment. The appointment was for a software update and fuel pump recall. When I got to the service center, we did the normal routine and was told to stand by until an advisor is available. The guy that took my car told me to walk over to one of the advisors but when I got there he looked confused. Any who, I was told to wait in the waiting room and my car shouldn't take longer than an hour. The waiting room was very BLAH, i've been to better. 3 and a half hours went by and the advisor stated nothing was done because the part is not in. I didn't understand how that was possible since I spoke to the lady on the phone and she scheduled my appointment. So 3 and a half hours was wasted for nothing. They stated they will call me when the part was in but I still have not heard from them and it's been over a month. I wasn't the only one annoyed, there were people there who were complaining about the lack of service and how long they were waiting. Also, while I was waiting for my car the same lady called me to talk about my fuel pump so it was a bit annoying because if you supposedly ordered my part and made my appointment why are you calling me again for the same issue? So happy my original dealership Planet Honda called to get my cars recall done. The disorganization of Metro Honda was a headache. read more

The quoted amounted vs. the invoice they gave me was over $1K different and when I called them on it, the manager Rich told me "good f--ing luck" getting it changed now. They then offered me several make-good refunds... none of which actually came to be. The contact number they gave me was for a guy who hasn't worked at the dealership for over 6 months. Tons of run around. Was then bullied over the phone by the service manager Pete. I ended up loosely negotiating with them a lower amount which I'm going to just pay to make this whole thing going away. Oh, and they also scratched and dented my car in multiple places!! They offered me a car detail for the damage but that won't put paint back in my passenger doors! Brutal experience and will be reporting Rich and Pete to the BBB for being con-artists. read more

***COMPLETE SCUM!!!*** I called prior to coming and I was repeatedly told that the only additional cost to their used cars were sales tax, registration/title fee of $300 and documentation fee of $799. I waited an extra hour for LEE to help me because he was busy helping someone else, even though I had an appointment. Then LEE hit me with 5 THOUSAND DOLLARS IN EXTRA CHARGES (ABOVE the fees that I was told on the phone)!!!! DON'T WASTE YOUR TIME COMING TO THESE SCAMMERS!!!!!!! The good news is that I left there and I went to Paramus Chevrolet because they had the same used car year, make and model that this place did and Paramus Chevrolet honored the same price quote that they quoted me over the phone. Now, that's how you do buiness! Not like these scumbags!! read more

Comunidad latina en Jersey City este mensaje es para ti. Paso a contarles sobre la amarga experiencia que viví en Metro Honda. Visité la empresa ya que me interesa comprar un vehículo. El proceso se realizó de la siguiente manera: 1- La recepcionista me introdujo al vendedor quien amablemente me mostró los vehículos que me interesaron (2). Es importante destacar que desde el principio se me comunicó que el precio que estaba desplegado en el auto era menor al reflejado. Eso fue una completa falacia. 2- Antes de compartir las propuestas conmigo, el vendedor anotó en una hoja de papel: Mi puntaje de crédito, mi presupuesto, número de teléfono, etc. Luego procedió a escribir una pregunta. Señalando el papel me dijo: "Aquí se le pregunta lo siguiente. Si encontramos un auto, QUE LE GUSTE, dentro de su presupuesto, lo compraría hoy?" Yo respondí de manera afirmativa. Luego se me solicitó firmar "el documento". Lo cual hice sin conocer la doble intención que tenían. Es bueno destacar que la pregunta no se redactó como se me leyó. 3- Cuando me mostraron las propuestas, noté que ambas tenían el precio que estaba reflejado en el vehículo que había visto. Es decir, ellos mintieron descaradamente con relación al valor real del auto. Procedí a cuestionar al vendedor al respecto. En ese momento, él se dirigió a hablar con el gerente. Cuando regresó trajo una "nueva propuesta". Esta tenía "algunos descuentos" ¿Cómo lo hicieron? Removiendo varios de los beneficios que estaban enumerados en la propuesta inicial, todo esto sin consultármelo. Hubo falta de transparencia en el precio del vehículo desde el principio. 4- Notando que no estaba abierta a aceptar la propuesta planteada, el vendedor procedió a integrar a uno de los gerentes a nuestra conversación. Este llegó con una actitud arrogante. De hecho, le habló en tono humillante incluso a su hijo, quien se acercó a traerle una botella de agua. Luego de ese desagradable incidente, el manager tomó el papel que yo había firmado, lo levantó y en todo MOLESTO dijo: "Tú dijiste que si te conseguimos un vehículo dentro de tu presupuesto te lo llevarías hoy." Luego agregó: "Aquí está tu firma." Su objetivo era venderme un vehículo a como diera lugar. Claro, sin ningún tipo de respeto, tacto, o estrategia de venta efectiva. El terminó levantándose de la silla. Mientras se dirigía a su escritorio, yo lo bendije y le deseé excelentes ventas. ¡Qué chantaje y descaro tan grande! Metro Honda, deben saber a quien emplean en su empresa. Ojo mi gente, no se dejen engañar. No firmen documentos sin antes leer de manera detenida lo que dice. Por último, pero no menos importante, chicas nunca vayan a una distribuidora de autos sin un hombre que las represente. Si leíste hasta aquí compártelo para que otros estén apercibidos. Gracias read more

Bait and switch! Don't come. Their website had Honda Accord Hybrid vin#1HGCY2F58PA048923 with $0 down $450 per month for 36 months excluding taxes and fees. (See the pic) Actual was $5,500 down with $550 per month. When I asked to breakdown fees, they didn't want to go into the details that it was over $10,000. I insisted that I want to see the breakdown so I can leave a review...that's when they kicked us out. David Vivins was the sales rep and his immediate boss was the one who kicked us out. It's unbelievable they're trying this type of tactic these days. It might work with buyers with lower credit,etc...but when there's a qualified buyer asking them to honor what's on THEIR website, they were quite rude. Go to another dealer! read more

Metro Honda - Bait and switch - Car Dealers Near Me - Jersey City, New Jersey

This place straight up sucks - I leased my car here unfortunately and have taken it here for "service" twice. Each time I have an appointment it takes so long to even be seen and to do the service takes hours. Today I went it for an oil Change and they called me and quoted me at $50 for that plus $600 for other nonsense. I of course declined that and when I went to pick up my car the number magically jumped to $75. After hours of " servicing"my car , I was also super annoyed when they called me at 3 to tell me my car was ready and they close at 5. A woman called me back 20 minutes later asking me when I was coming telling me she would prefer if I was here at 4:30 cause by 5 "she's out the door" . Oh but if I wanted to leave my car there I could always pay over the phone she said. Unbelievable! They also call you non stop to buy back your car - it's almost harassment . I will not be leasing/buying another car from here. read more

Never ever ever buy a car here, unless you want to be treated like an idiot and promised things that could not be delivered. I came in to fix a few problems with the car and was "greeted" by an extremely rude employee who told me that what I needed couldn't be done, even though I called and made an appt and gave them a list of what is needed. Do yourself a favor and go somewhere else. read more

I brought my brand new 2023 Honda civic in to have the weather strip fixed on the driver side window because it was not installed correctly. After waiting about 4 hours they told me the service would not be covered under the warranty because it looks like there was physical damage to the car. When there was zero damage and it was clearly just not installed properly. I told them it was like that when I got the car and they suggested I take it back to the specific Honda I bought it from, even though you're supposed to be able to get serviced at any honda. read more

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Car buying is so tough now ! I know chip shortage is really making it difficult ! No stock everywhere ! No test drives .. buyers have no options for car colors or interiors :( . I always have been a fan of Honda and I hope things become better for car dealers and customers :) read more

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