On Saturday, February 28th, 2026, my wife and daughter visited Carley's Formals in hopes to find a…read moreprom dress (we have purchased from here in the past). They were met with very young employees who they described as "very nice". The employee asked my daughter to sign a card consisting of her name, email, and phone number, but never explained as to why she needed to sign the card. During the "fitting" my wife said there was an older short blond female who they later found out was the owner of the establishment named "Denise". Denise was described as being very rude during their visit. At one point a dress was handed to my daughter with the lace corset straps untied by the employee. My daughter tried on the dress (with the help of a friend), but after getting the dress on realized it had a zipper in the back that had not been unzipped. They attempted to unzip the dress to remove it, but the dress would not unzip. They requested the employee help them, however the employee was also not able to unzip the dress. The employee then asked if she could remove the dress without unzipping it? My daughter explained that she was able to put it on without unzipping it, so she could take it off in the same manner. Denise then confronts my (juvenile daughter and her friend) in a very rude manner accusing them of damaging the dress. Then begins to yell inside of the store at my wife. Denise tells my wife that they have a policy that only the person trying on the dress and employee's are allowed in the fitting rooms, that my daughter & her friend damaged the dress and my wife was responsible for the damage. My wife attempts to explain that the zipper was non-functional when it was handed to my daughter and asked if was their policy to not have anyone else in the back, why was it allowed? Denise continued to yell in the store at my wife and her employee's and stated "And that's why we have the policy, because of people like that". During this interaction the entire store stopped shopping and watched Denise belittle my wife in front of her family and other customers. Denise was very rude, unprofessional, and will never have to worry about anyone in my family ever buying a dress from her again. If you're looking for beautiful dresses and great customer service, please go to Bella Esposa at the Carolina Outlet Center in Smithfield! PS for Carley's Formals: Please don't give your standard "copy and paste" response as you normally do, if you want an honest review you got one!

The moment we walked in (WE WERE THE ONLY CUSTOMERS THERE ) we were asked what the occasion was? We…read moresaid for our daughter's senior prom. We were immediately asked by the owner -short blonde hair- do you have an appt? She went to explaining that they could go ahead and see us bc they had availability but if they didn't we would not be able to see the dresses. Considering this was our first stop and first prom we were not aware of needing an appt to prom dress shop. Very awkward feeling. No video, no cameras, no FaceTime allowed! I do have to say the ONLY person that made us feel welcome there is the lady assisting us with the dresses (I don't remember her name but she had curly brown hair) Unfortunately we didn't find anything in the end but honestly the way the vibe / atmosphere in there I don't think I'd give a penny! Before leaving I asked to use the restroom... it seemed to be a BIG issue and I almost said don't worry about it but the two girls decided finally who was going to show me where the restroom was. After being the only customers in there for about an hour I don't understand the big deal of having an appt if you want your business to succeed... making your customers happy should be #1. Don't turn them away if it's "too booked!" People like us drove an hour to your business to feel awkward the entire time! This is a place where you should make your customers feel happy, excited, and beautiful... not feel awkward! 1st tip I would give is making the customer feel special the moment they walked into your facility! If you're looking for a beautiful dress try BELLA ESPOSA in Smithfield. They are helpful, NICE, laid back, and the prices are affordable! The girl that helped us deserves a 5 star however the others would get a zero star if able.

My daughter and I went with no appointment, so we weren't sure if she'd be able to try on dresses…read moreor just browse. As soon as we walked in, we were greeted and given an information paper explaining their store and procedures. We were assigned a dressing room and sales associate to help her pick out and try on dresses. Reagan was awesome! She took time to find out what my daughter was looking for and what she looked good in. We even ended up choosing a dress that she picked out for my daughter. We had a great experience, and they have a great selection of dresses! Prices are comparable to other formal dress shops. Definitely recommend shopping here!

This was the 9th shop that my daughter and I went to in search of a dress for her senior prom and…read moreit was the FIRST time that anyone offered any assistance with the dresses. Caroline was absolutely amazing! She was so helpful and jumped right in, helping my daughter try on dresses, helping to hold it in the right places to see the proper fit (alterations will be needed to bring it in a little). She even found matching earrings and gave advice on what other jewelry she thought would look best. She was not pushy at all. She was so very patient as my daughter tried on about 8 different dresses. My daughter felt like a princess standing up on the pedestal surrounded by lights and mirrors. We ended up purchasing the most beautiful ball gown! We had not picked it up for her to try on, but Caroline selected it and offered it as an option and it turned out to be the absolute perfect dress! We both fell in love as soon as she put it on. I highly recommend Jewel's Formals to anyone in search of a formal gown.

I had the most amazing experience. All of the girls there were fantastic. I was shopping on a last…read moreminute Hail Mary moment to find a dress for a formal event, and was given one of the best selections I could have asked for as someone who is originally from California. Emerie & Octavia went above and beyond consistently grabbing dresses for me, picking out new ones to potentially try and their overall kindness. If you need a place to get a dress THIS is the best place in North Carolina hands down.

Just Horrible Horrible Horrible! God forbid your item does'nt fit and you want a refund, as I…read morefound out via order # 2079. Not only do they not provide a refund (as confirmed 2x with Elizabeth in customer service (not) , over the past 3 weeks) , you also have to pay for return shipping. And you will get a nasty attitude as well from Elizabeth. If you are insistent on doing business with Formalwear Outlet , note their sister store has listings on Ebay for nearly 50% less, and with free returns, and no attitudes. Stay away from this place at all costs, unless you are prepared to be screwed. Scott Silver

Great shop, the staff are so sweet and helpful. We bought my daughter's senior prom dress and it…read morewas beautiful. They take cute pics for social media of the girls choosing their dresses, and we even got some vendor swag.

I love this store, and I cannot imagine a better retailer for Mother of the Bride/Groom dresses…read more They have an exquisite selection, with a broad range of prices, styles and sizes. The staff have just the right touch. They take the time to understand your style, your preferences and what will make you look and feel beautiful. There is no aggressive sales pitch or false "you look fabulous," when you know you don't. They are far more likely to say "I think we can do better." They usually can. Futher, happily, they never rush you. They simply want you to find "the one." I have brought numerous friends to this store and we have never been disappointed. I would highly highly recommend. PS they are probably also fabulous for prom, pageant, evening wear, etc. as well. My experience has simply been focused on MOB/G. Worth the drive!

Amazing customer service! They saw me at the last minute which is unheard of in the bridal world…read more I found both of my dresses here (ceremony and reception) with ease! I paid $1000 for both!! What a blessing. Definitely come here if you want efficiency and kindness.

AMAZING service! Called at 1845 (they close at 1900) Gave them my kiddos measurements and was in…read moreand out within 10 minutes! I was so impressed! This is the 2nd time using Savvi and will not be the last. Thank you!

I would recommend this to everyone if you need a Suit shirt clothes please go here they have one of…read morethe best qualities the best prices just the best everything the customer service was amazing the guy help me out a lot with the price 100% will come again

From the owner: Trends Fashion Menswear offers the best deals on high-quality suits. formal wear. casuals &…read moreFootwear for men of all ages.

Last month, my daughter was excited to find her beautiful wedding gown at Something Bleu in…read moreJacksonville. She and I visited again over the MLK holiday weekend so she could show me the dress and to look at veils and headpieces. Lauren, who assisted us, was lovely. She kindly showed us many options and we found the perfect combination of a tiara and lace veil to complete my daughter's exquisite vision. Lauren's energy, warmth, and knowledge made the whole experience a joyful memory which I will hold close in my heart. Thank you, Lauren, for helping to make the shopping visit so special.

Loved my experience finding my wedding dress here! I was listened to and found a dress I love!read more

The owner was so helpful. I didn't see this dress on the rack. I believe she pulled it from the…read moreback. It was the perfect dress for me. It encapsulated who I am perfectly. I only had one day to find a dress and she made it such a fun and easy process. I will never by a dress anywhere else again!!! Very high quality dresses and fabric.

The owner truly cares about each person finding a dress that meets their needs and makes them feel…read morebeautiful. She listens to feedback and will quickly find a dress that is the right style and fit for anybody type.this is my second year shopping with them for a Marine Corps Ball dress and i wish i would have found this store years ago. Need alterations, no problem, she has a seamstress onsite or a phone call away who will help make it a perfect fit or length every time. It was worth the price not having to drive an hour to Wilmington or two hours to Raleigh again! If you want to get in, find a great dress and get on your way...this shop is doing it right!

We have come here multiple times from my Wife's wedding dress to multiple suits for myself. They…read morehave always been friendly, helpful, and quick! Just came in with a handful of items and the shop became very busy and they took their time with helping us and we did not feel rushed at all. We will continue to come back to Lee's for all of our tailoring needs. Thank you!

The people working there work very hard but the clientele can be inconsiderate and entitled. For…read moreexample, I went in on a Saturday morning to have two pair of jeans hemmed. I sat down rather than stand in line, so one woman who came in with a dress to be altered took advantage of my momentary distraction and took my rightful turn and skipped me. I ended up waiting at least another 30 minutes (an hour total) to be given attention and she had major alterations that she wanted the same day and she didn't even have on the same undergarments that she was planning to wear. As you can imagine this made the woman pinning the garment for alterations at a disadvantage. She had to keep repinning the garment at the woman's whims. Her daughter along with her had a formal dress to be hemmed. But she didn't have the shoes she'd be wearing and the woman who had to mark up the dress for alterations had to go search for similarly heeled shoes that the woman described she'd be wearing so she could stand on top of them to have the dress prepared for alterations. Both mother and daughter wanted their clothes ready the same day within a few hours. So inconsiderate of the workers. And of the other customers. I will not be back. I am sorry that the tailors and other workers there have to tolerate these kinds of inconsiderate jerks.