I've been coming to Qiqi Massage for about 15 years now, always a quality experience. The ladies…read moreare very cheerful, thoroughly professional and skilled, especially Nancy and Amy, who have both been there seemingly forever. And I keep running into the same customers there. Everyone is a big fan of the therapists, which makes these negative reviews more than a little fishy, like some competitor is trying to poison the well. Always felt better, never had a problem, try them, you'll like them!

If I could give me -10 review I would. When I say don't walk but RUN from this place. I went in…read morewith my back being tight and I left with the worse neck pain. I asked for the lady to not to be a rough and then moved onto being even more rough. I never felt so uncomfortable and scared during a massage. Not only was it painful but she pushed a tip on me when I said no. Something isn't right about this place. Seriously concerned

I've been to all the spas, massage envy and hand & stone.. and those felt like a heightened lotion…read moreapplication. This little hole in the wall establishment tucked away in menlo park mall has been there for years and gives one of THE BEST firm back massages I've ever had. I have a spinal condition that causes my muscles to bunch up on my left side on almost a weekly basis. So I need an option that remains affordable but also effective. I also love that their pricing remains reasonable and you can choose how long you want it for rather than other places that charge $150 for 60 min whether you want that or not. This is my go to. No long wait. Always left refreshed.

Massage was pretty good, but we ended up having to wait longer than we'd expect. My partner and I…read morecame for a quick massage and there was one person ahead of us, so we thought we'd get in quickly after. However, we ended up waiting for over 40 minutes as for some reason, the receptionist in the front took other people that came in after us to the back. From what we heard, they were also walk-in clients, no appointments reserved prior to them coming in, so that got us feeling a bit too impatient. I really needed the massage though and my body felt so good after. I wouldn't stop by without a reservation prior if possible.

So, I just left this place with my jaw hanging open, because the girl who did my massage told me my…read moretip wasn't enough! Whoa! Ok, I'll backtrack a bit. I really do love the Asian massage places and actually prefer them over the large chains that mention membership while rubbing your back. Honestly not much English is spoken, but that's fine because there does exist a mutual understanding. But in this case, it seemed like there was a mutual mis-understanding. The price list said that $60 was for 60 minutes, $90 was 90, etc. I chose 90 minutes and asked if I could use my debit card. They said yes, but it would be an additional $7 charge. I figured fine, I was in pain. It was an ok massage, definitely nothing special, but when I tried to communicate with her she really, really didn't understand what I was saying. So I gave her what I thought she deserved as a tip (I'm usually a great tipper, but also fair), and she shook her head and told me that for a $97.00 massage, she wanted twice as much. I think she understood the expression on my face when I walked out.

Great massage and very attentive service from owner Nancy. Very clean and relaxing environment and…read moreno rush or pressure to overtip as other reviewer said. You get great service, you should tip appropriately in my opinion. Highly recommended!

One word describes my experience at Franklin Spa - OUTSTANDING!…read moreFriendly, approachable, talented with grace & humor Angela & Lulu have different & unique approach with the same results - SATISFACTION! Looking forward to my next visit and I love tipping them more then what the traditional rates are bcuz they deserve it

I usually don't write reviews. I been coming here for 2 years now, always give them $10 or $20 tips…read morefor a $55 1hr massage. This time when the lady was giving me the massage, she was using her phone the whole time. Witch it wasn't Pleasant b/c while she was massaging my back with one hand she was using the other one to text, she also stop a few time to text witch she used my massage time. When she finish I go out and give her $5 tips she tells me I missing $5 more. Then I told her the she was on her phone the whole time and she told me " YES I WAS AND DONT COME HERE NEVER AGAIN!". I can't believe this really happened this is very bad customer service and bad communication. All she needed was to apologize and make any excuse about her using her phone. being very Rude Telling me to not come back wasn't the way to speak to me especially when I been there many times and recommend many people. They literally just lost 5 people of my.

I actually first saw Therapeutic Hands Wellness Center on Groupon with a fantastic deal for a 60…read moremin Swedish Massage, but didn't pull the trigger because of many poor massage experiences off Groupon. My sister actually recommended John and his office to me and my fiancé so we decided to take the plunge. We actually had to cancel last minute the first time. I felt awful but they were very understanding. The office is quaint in a strip mall in Hillsborough. It was clean and nicely decorated. John and Craig reviewed the forms we completed and greeted us with smiles. They asked us if there was anything else bothering us. They were both very kind and professional. The room had a mild fragrance and was comfortable. John was very attentive and noticed when I recoiled when he massaged the side of my thigh. He gave me advice on how to relieve the tension as well. The prices even without the Groupon are reasonable. I'd definitely go again.

I had booked an appointment yesterday evening at this wellness center after reading some great…read morereviews about John. I have to say I did not experience any of what I read. The customer service was very poor from the time of check in to the time of check out. When I first arrived, John just gave me a quiet hello then gives me some papers to fill out and didn't say much else before taking me into room. During the massage, I felt some discomfort when he would knead my body with his arms because it felt like he had new grown hairs on his arms that were rubbing against my skin ( like when a man shaves his beard, then the new hairs start growing back- that's what it felt like rubbing against my skin). I couldn't really relax because of this. I did mention this to him at the end of the massage and his response was "That's the first time I've heard that." Didn't even apologize. Just gave a short nonchalant response. Plus, usually when I a get massage, at the end, my massage therapist offers me water and ask how the massage was and lets me know the problem areas they found during my massage, like knots in my back, tightness or inflammation in certain parts of my body and they would recommended stretches, ways to position you body while sleeping to help with hips and joint discomfort. There wasn't much communication after the massage either. John, did not offer me water, did not mention any problem areas he found in my body, nor did he give me any type of suggestions for any daily care like stretches, exercises, etc. He also never apologized for the rubbing hairs feeling on my skin. It was like he didn't want to be bothered with me anymore after the massage. He struck me as somewhat antisocial and someone lacking in customer service. This will definitely not be my go- to place for a Therapeutic massage.

New owners at Relaxation Sensation and their massages are SO decently priced- 90 minute massage for…read more$100.00. You can't find that anywhere nowadays. Their massages are great, combination of Thai, deep tissue, reflexology. Win win! We love going there for our couples massages. Can't wait to go back!

Okay, it seems like they had another change of masseuses and they either don't care about giving a…read moremassage anymore or they don't know how. At my last appointment they wanted me to get a 4 hand massage for a half hour instead of 2 hands for the hour. When I said that I wanted the full hour, someone else came in to give me a repetitive, rushed and underwhelming massage. I have no interest in returning.

I was here today 4/6/2023 and it was a very fast massage very basic just a hurry hurry pay $60 for…read morea hour get 15 min. Like I said rush rush yes the ending was basic for 60 not worth the drive or the time. You have a smart phone get r done save 120. Just my opinion

2.5 stars Pros:…read moreclean, prompt, and (sort of) inexpensive Cons: inconsistent and asymmetrical massage- language barrier doesn't help with this-, shorter than 1 hour, not sensitive to requests for more pressure, was answering text messages on her phone which was vibrating ON THE MASSAGE BED, was often inattentive and on auto-pilot. Like many "spa" parlors like this, the quality of your service will depend on the masseuse you get and how things are going that day. So you might get a spectacular massage even though I had a less than satisfactory experience. A bit of the roll of the dice, really. Which in and of itself is a good reason to give this place 2.5 stars.

I have been here a handful of times and it has gone from 2ish stars to 4 for me…read more I first came here on a Groupon and was bothered by the whole open door and also the face massage thing. I could hear the phone ring, people talking, and could smell someone's lunch. It was all very distracting, but I had bought a few so I had to come back to just hope for the best. I guess they had read complaints about those things because the next time I came, my door was closed and the masseuse asked if I wanted a face massage and went to wash her hands first. I've come a few times now, on and off Groupons, and think they are great. I often come after the gym so my muscles are very tight at first, but I always feel a world of difference after. Not quite a 5 because they still have to leave the room for the hot stones and sometimes have a quick chat out there. It's only about a minute but is a little disruptive for the mood. Also, the ambience could be improved. Sometimes there's no music so I can hear the cars passing. Also, maybe some aromatherapy scents might be a nice touch. Overall, I've been to a few places since moving down here and I always come back.

Read a lot about this place was excited to finally use my living social. came for reflexology the…read morechairs you sit in are so comfortable. Wish the room was a little darker and more private, but they do their best. Very relaxing and the ladies were so sweet. Looking forward to coming back.