I've been to a number of other day spas, and Siyu Spa was an unprofessional and uncomfortable experience from making the appointment until I left the door. The massage itself was 70% fine, which is the only reason I'll give two stars.
I purchased the groupon and tried to call about a month ahead to make an appointment. When I called to try and schedule a Swedish massage, the receptionist didn't speak English very well so it was difficult to communicate. Usually that isn't a problem, but once she understood I was trying to make an appointment a few weeks in advance, she hung up the phone without a word. Needless to say, I was shocked by the rude and abrupt end to my phone call. I would never have stepped foot into that spa after that, but I already purchased the groupon, so I needed to redeem the voucher.
Finally, the day I had planned for my appointment, I called the morning of and scheduled a same day massage. When I arrived at the spa, my masseuse immediately greeted me and shuffled me into a room. This was when I found the communication to be problematic again. She ushered me into a room and was speaking to me in another language so I felt a bit rushed, confused, and uncomfortable, which are not the ideal feelings to begin a massage with.
A few more uncomfortable and unusual notes during the massage... The door was left open to my room. When I asked if it could be closed for privacy, again the communication barrier meant she didn't understand my request and ignored it. She only partially closed the door when other customers were heard entering the spa. When pressure was too much or I felt uncomfortable during some points in the massage and voiced these concerns, the masseuse didn't understand or adjust. During the massage, she also massages your head and face with lotion, which was just unexpected, so I wish this unusual part of the massage was explained to me beforehand. It seemed a bit unsanitary to me to massage my face after massaging other parts of my body. Overall, I wasn't able to fully relax during the massage for all these reasons. One positive, hot stones were used as a bonus.
Finally, at the end of the spa, I showed my groupon voucher on my phone. Then the receptionist said there was also a $3 tax that was in addition to the groupon. Fine. I tipped my masseuse and was about to be on my way, but then the receptionist and masseuse both demanded a larger tip, saying it was mandatory. I think it's unfair to pressure a customer for a larger tip, especially because I wasn't exactly pleased with my experience. Left me with a queasy feeling as I walked out.
I do not recommend and I will never go back. read more