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    Zen Day Spa

    5.0 (1 review)
    Open 11:00 am - 9:00 pm

    Services - Zen Day Spa

    Massage

    Therapeutic massage

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    6 years ago

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    Hand & Stone Massage and Facial Spa - Hand and Stone -Voss

    Hand & Stone Massage and Facial Spa

    3.8(135 reviews)
    1.1 mi
    $$

    Tatiana is amazing , she took her time, addressed my skin concerns and made products…read morerecommendations with no pressure. My skin feel amazing

    Subject: Formal Complaint Regarding Unauthorized Charge and Appointment Mismanagement…read more Dear Management Team, I am writing to formally raise a concern regarding an unauthorized charge and the mishandling of my appointment at your location. I initially visited your establishment after seeing a social media advertisement and booking a promotional service. I was very pleased with the quality of service during that visit, including both the facial and massage, and felt confident booking a follow-up appointment when I would be back in town for work. Because I live nearly six hours away, I intentionally scheduled my next appointment for Friday, December 18, in the afternoon, when I would be available. I did not schedule, nor would I reasonably schedule, an appointment for Thursday or any midweek day due to my work obligations and distance from the location. On December 18, I received a credit card notification indicating I had been charged the full rate for services that I did not authorize or receive. When I called to inquire, the staff member who took my information was dismissive and rude, repeatedly questioning why I would make an appointment on a day I "wasn't going to be here," rather than listening to or addressing the issue I was explaining. I clearly stated that my appointment was for Friday, not Thursday. Later that day, I called back hoping to speak directly with a manager; however, one was unavailable. I then spoke with another staff member who reviewed my account and stated that I had been "double booked" and that this was the reason I was charged. This explanation is both confusing and unacceptable, as I did not create or authorize two appointments, nor should a system error or internal scheduling issue result in a customer being charged for services not rendered. This entire experience reflects a breakdown in customer service, communication, and billing practices. I am formally requesting a full refund of the unauthorized charge. Additionally, I am disappointed by how this matter was handled, particularly given the positive experience that initially led me to return. At this time, due to the manner in which this situation was addressed, I will not be returning. I hope management will review this issue carefully, as practices such as these undermine customer trust and long-term business relationships. I look forward to your prompt attention and resolution of this matter.

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    Hand & Stone Massage and Facial Spa
    Hand & Stone Massage and Facial Spa - Great service!

    Great service!

    Hand & Stone Massage and Facial Spa - Great place

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    Great place

    Eastern Balance Oriental Medicine - Eastern Balance Oriental Medicine
Acupuncture Clinic, Alternative Medicine Practitioner, Herb Shop, Allergist, Pain Managemen...

    Eastern Balance Oriental Medicine

    4.6(8 reviews)
    1.4 mi

    I was going to this practice for almost 8 months on a weekly basis. Dr. Zhong is very knowledgeable…read moreand have accommodating hours, especially if you work an 8-5 job Mon - Fri. They have Saturday clinic hours. Just as a heads up, they are very busy on Saturdays and the walls are thin, so you may hear the conversations in the hallways. The acupuncture beds are not the most comfortable. Due to the number of clients that they see on Saturdays, sometimes it feels a little rushed compared to the other 2 acupuncture places I've tried. At each visit, the practitioner will listen to your pulse and check your tongue. They will place fine needles throughout your body's meridians for about 20 minutes. At the end of your session, they will prescribe herbal teas and/or supplements. They informed me that they do not take insurance....although Aetna lists them as in network. They do give you a superbill if you want to submit a claim to your insurance. The out of pocket charge each visit was $105 (on the more expensive side in Houston). They usually recommend herbs on top of that so, expect to spend another $40 - $60 for a week's worth of herbal teas. FYI, the prices on the initial consultation has increased so expect to pay $130+ for that. I didn't have success with my primary treatment, but I had secondary benefits like sleeping better and less stress.

    Dr. Gong is a trusted advisor for me in all aspects of my health. She has a great demeanor and care…read morefor her patients.

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    Eastern Balance Oriental Medicine
    Eastern Balance Oriental Medicine
    Eastern Balance Oriental Medicine

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    Zen Day Spa - spas - Updated May 2026

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