I won't be coming back. I went in for the introductory massage and facial deal…read more Right after scheduling online the scheduling software booked my 3pm massage with a facialist. The front calls me to ask what I meant by this... I explain I didn't make this selection and then I'm told I can only come at 5pm now. Nothing was done to make up for this. Not acknowledged at check in either. I had to fill out a ton of personal information only to have the front desk ask me the same questions again before going back - and then each of my ladies asked me once again when I got into the rooms for each treatment. Some prep would be appreciated. I felt put on the spot and the energy was very expectant, not very nurturing to hep understand and plan an approach together. I've never felt so awkward before the treatment even began. My body massage was fine. I tend to laugh a little when I release stress and it was not really met with a "that's okay" response, but she did her best. I wasn't sure if the laughing was uncomfortable or annoying but it made me feel self conscious. I just tried to hold it in and just wanted to get through the rest of it at that point. When I finished the massage she let me know I could get dressed and I had to remind her I was due for a facial immediately after. I asked if I could get a robe or something instead of getting fully dressed to just undress again. She seems annoyed but went to get one. I laid there for a while. My facial experience was so awkward. The lady was not very social and seemed a bit hesitant. She asked me why I was in and I was explaining to her some of my issues. She immediately recommended an upcharge service. However, I ended up paying for several special treatments I wasn't told about. I was asked about one, told it would be $30 said yes - got into the facial and ended up paying for three extra treatments. The "neck massage" portion was not nice. I have red marks. Being a bit self conscious from the first one, and honestly her lack of engagement as I tried to talk to her during... she seems really disinterested...I just didn't feel super comfortable speaking up. I started to laugh again when she was going hard on my shoulder bone... I apologized and she sort of made a half attempt at making me feel okay. Maybe I've just had really experienced people in the past but I've always been encouraged to "release" tension and told that it was completely normal. Here.....not. This feels like it should be an issue because nowhere else have I had this happen but for some reason her wearing rubber gloves was really off. I could tell her was rubbing product on her hands but then she would only use her fingertips and the gloves got dry and just kind of smudged around so I wasn't getting a ton of product and again, just an awkward experience. I didn't want to ask, are you sure you're rubbing my face right? This is really picky but since we're here now, the thing they put under your knees always goes under a sheet. She put this cold plastic right under my knees. I started sweating at one point and got physically uncomfortable thinking of who else this had touched that day. Finally, when I got dressed to the leave the room she seemed visibly annoyed and showed me the way out, motioning to the restroom on the way out almost like it was autopilot scripting. Okay and here's where it gets shady. At check out, I am told my bill and I was genuinely surprised at how high it was. I asked if she could give me a breakdown and she did, that's when I learned about the several extra charges. At this point, I'm just anxious. I should have said "what??!!" But I just said oh that's interesting...made eye contact to completely dead eyes. She wanted to schedule me for 3 weeks from then, I say no thank you. I am traveling through March. She says I should sign up for the membership (monthly). I remind her, I won't be available for several months. She says yes but it such a better deal, I'd hate for you to pay full price. There was very little awareness across the board here. I felt uncomfortable and anxious leaving.

I loved the location. The inside was inviting and very clean. The receptionist were all kind and…read morehelpful. The room was nice and quiet and relaxing. My massage therapist was appropriate and her pressure was good also. I liked that the massage started on time and not 10 minutes into like massage envy. It ended 5 min or so before which made me feel like I got my monies worth. The selection of products for facial and body care. I want offered any packages for membership but I am currently a member elsewhere. The prices seem a higher than other places but the services seem worth it. Free Parking lot... Near Starbucks and Mariano's and other eateries if you want to plan a spa day outing.

I bought a Groupon facial, the price was fantastic…read more They meet you in the hotel lobby if you aren't a hotel guest. My aesthetician was on time with getting me from the lobby. The spa suites are located on the eighth floor. The facial was pretty standard, slightly mediocre. There were awkward technical issues with the steamer, which took her about five minutes to fix. She did apologize for the issues and ended up getting it working. At the end she had to collect her belongings which is also a little awkward. It would've been great if she could've got the bath started so I didn't have to wait 15 minutes for it to fill up. You have 25 minutes to relax in the room and take a bath or a shower or use the sauna. This would be an excellent experience or well worth it if they allowed more time. The bath took 10 minutes to fill up/figure out and I only had 15 minutes left. 15 minutes is not enough for a bath and to get ready. I would've really enjoyed the amenities if I was allowed more time. I would say 45 minutes would be ideal. I think they should price higher if needed and give people this time. Without time to enjoy the amenities the spa is really just average. I like the brand of soap that they had available and that it is in a private room. Overall, everything just felt very rushed and not relaxing like a spa should be.

So I planned a Spa Day at Le Meridien Oakbrook & I must mention that the Spa Therapist were great…read more My husband & I enjoyed our massages & facials. I would have given more stars for them however the aspects were great disappointments. I was very disappointed that a floor was not dedicated to the Spa. Instead it was in two guest rooms converted into somewhat cramped rooms. SMH Would have expected more from both the hotel and where it's located. We were told we could grab a bite to eat in the restaurant on the 9th Floor in between services. The restaurant was Closed! Then we were told we could grab a coffee and a quick bite downstairs in the Lobby. Apparently the person we saw at the bar on the way in to our 10:00AM left because when I came downstairs the bar was Closed. So now I must wait 45 minutes for my husband, hungry and thirsty. Would not recommend this Spa to anyone. Definitely didn't start our Wedding Anniversary activities well. Prayerfully it will get better.

Annalisa did an amazing job! The photo I gave her for reference was exactly what she did for me,…read moreand it's been a while since I felt completely satisfied after a salon appointment. I was not overly optimistic that a place so close to home and a stylist I'd never met could do such an amazing job, but she did. It's also refreshing to have a stylist work with you from start to finish and not be handed off to the shampoo person or the blow dry bar. A small town feel but big city experience. Love it!

Marissa is my girl! Ask for her…read more She's stylish, approachable, and does a kickass job! I'm a guy - super picky when it comes to my stylist - but Marissa does it all! She's not afraid to try things, takes great direction, and works with you to find a cut/style that'll work with your hair texture and facial look. Marissa is young and fun and gets it! She's a pleasure and super talented.

Kara is fantastic. She gives the proper facial for my skin needs. It's so relaxing and…read moreregenerative. I can't say enough about Kara.

Kara is so quick with her waxing and I appreciate that! She makes getting your back waxed so easy!read more

I can't explain how amazing my massage with Annie was. First of all, I called to make an…read moreappointment and she said she wasn't available until next week. I've had ridiculous pain in my upper back ever since my delivery. After hearing that I had this pain, she called back and said she would make time for me. She took time out from her busy schedule, because she said she completely understood how bad the pain can be as a new mom. Her space is really calming and the massage itself was just what I needed to feel better. She customized it according to my pain areas and took the time to hear about what was specially bothering me. Thank you Annie for making me feel so much better! I will definitely be recommending Annie to my friends and family and will be returning to her for my next massage.

Annie is an amazing and effective massage therapist! I have had several sessions with her and I can…read morenot say enough great things. She takes the time to get to know you and your body to make the most of your healing session every time. Her knowledge and love of helping with prenatal stages and mommy stages of life is refreshing and heart warming as well. I 100% highly recommend Annie!

I've been seeing Kim for 20 years and I wouldn't trust my hair to anyone else. She's incredibly…read moreskilled, consistent, and always gets it right. The salon itself is beautiful, welcoming, and well-designed, and the front desk staff are always friendly, organized, and helpful. Every person who works here is fantastic. It's rare to find a place that delivers great service, great atmosphere, and great results every single time -- this one does.

I've been a client here since 2008. I love this salon and the staff. Always welcoming and my hair…read morealways looks great. Highly recommend this salon. The Aveda products are the best.

Great experience, honestly it's one of the best massage parlors i've ever been too. It's great for…read morethe service they provide, their customer service is also amazing, they even have their cats show up from time to time and if you like cats they let you pet them, overall 10/10

Awesome place to go for a massage specialize in Swedish, Deep tissue Foot and Chair massageread more

Great massage with very good looking women who communicate well throughout. Favorite spa!!read more

I went shopping for the day and found this great place I…read moregot a deep tissue massage and it was a 10/10 The staff was very friendly and sweet