I chose Spavia Elmhurst after doing a lot of research and being willing to spend extra for what I…read moreexpected would be a high-quality, relaxing massage. Unfortunately, it ended up being one of the most disappointing spa experiences I've had. I booked a 60-minute deep tissue massage with the scalp oil and Hypervolt add-ons. Neither add-on was performed... my scalp was never touched and no massage gun was used though I was initially charged for both (they were only refunded after I reached out). The massage itself felt rushed and incomplete. Most areas of my body were barely worked on, and I left still in pain. When I got up, I noticed the digital wall clock in the room had been partially covered with a towel.. specifically, only the minutes portion was covered. I later realized the session had ended about 5-10 minutes early. Management later claimed that covering the clock is standard practice for guest comfort, but that explanation does not make sense. The clock was not bright at all, and there was a much brighter light left on in the corner of the room the entire time. If a digital clock is supposedly too bright and distracting, then it would make more sense to use a standard wall clock or not have a visible clock at all. Partially covering only the minutes, the part that tells you exactly how much time is left... felt like a very shady business practice rather than a comfort measure. I was also told afterward that my massage was shortened because I arrived late. However, when I checked in, the front desk assured me they were able to push my appointment back and accommodate me so that I would still receive my full 60 minutes. At no point before or during the massage was I informed that my session would be cut short. Letting a guest believe they are getting their full service and then ending early without any communication feels unprofessional. When I contacted them about all of this, the only thing offered was a complimentary add-on for a future visit. but only if I book and pay for another full-price massage. After already spending over $220 and being this unhappy, I don't find it reasonable to be asked to come back and spend another $200 just to receive a small add-on for free. A partial or full refund for the actual massage would have been far more appropriate. I have since been ignored. Overall, this experience did not match the premium price at all. I left sore, stressed, and disappointed. I would not recommend Spavia Elmhurst based on this visit.

Got a very last minute appointment for a facial, easy parking in downtown Elmhurst. So impressed…read morewith the aesthetic and cleanliness of the spa . Hygiene is very important to me along with the services. Caroline in the front helped me get an appointment and I got a new customer discount as well with my treatment. I got the oxygen facial it's different here but esthetician Tarin was excellent and very good. I will be back again!highly recommend!!

I've done one treatment so far with Lilly and I am already impressed. She is kind, professional…read moreand knowledgable. She was transparent with pricing and interested in ensuring that I got the best treatment and value. I signed up for the monthly and so far have had microneedling and a photofacial and I am glowing already!

Lily is great and she has been working on my skin for years. I have never had so many compliments…read morein my life. Since I've been going she made my skin radiant and gave me a regime that I have followed. I can honestly say, she made me look younger. Lily is the best and keep doing what you do girl. Make us beautiful!!!

I won't be coming back. I went in for the introductory massage and facial deal…read more Right after scheduling online the scheduling software booked my 3pm massage with a facialist. The front calls me to ask what I meant by this... I explain I didn't make this selection and then I'm told I can only come at 5pm now. Nothing was done to make up for this. Not acknowledged at check in either. I had to fill out a ton of personal information only to have the front desk ask me the same questions again before going back - and then each of my ladies asked me once again when I got into the rooms for each treatment. Some prep would be appreciated. I felt put on the spot and the energy was very expectant, not very nurturing to hep understand and plan an approach together. I've never felt so awkward before the treatment even began. My body massage was fine. I tend to laugh a little when I release stress and it was not really met with a "that's okay" response, but she did her best. I wasn't sure if the laughing was uncomfortable or annoying but it made me feel self conscious. I just tried to hold it in and just wanted to get through the rest of it at that point. When I finished the massage she let me know I could get dressed and I had to remind her I was due for a facial immediately after. I asked if I could get a robe or something instead of getting fully dressed to just undress again. She seems annoyed but went to get one. I laid there for a while. My facial experience was so awkward. The lady was not very social and seemed a bit hesitant. She asked me why I was in and I was explaining to her some of my issues. She immediately recommended an upcharge service. However, I ended up paying for several special treatments I wasn't told about. I was asked about one, told it would be $30 said yes - got into the facial and ended up paying for three extra treatments. The "neck massage" portion was not nice. I have red marks. Being a bit self conscious from the first one, and honestly her lack of engagement as I tried to talk to her during... she seems really disinterested...I just didn't feel super comfortable speaking up. I started to laugh again when she was going hard on my shoulder bone... I apologized and she sort of made a half attempt at making me feel okay. Maybe I've just had really experienced people in the past but I've always been encouraged to "release" tension and told that it was completely normal. Here.....not. This feels like it should be an issue because nowhere else have I had this happen but for some reason her wearing rubber gloves was really off. I could tell her was rubbing product on her hands but then she would only use her fingertips and the gloves got dry and just kind of smudged around so I wasn't getting a ton of product and again, just an awkward experience. I didn't want to ask, are you sure you're rubbing my face right? This is really picky but since we're here now, the thing they put under your knees always goes under a sheet. She put this cold plastic right under my knees. I started sweating at one point and got physically uncomfortable thinking of who else this had touched that day. Finally, when I got dressed to the leave the room she seemed visibly annoyed and showed me the way out, motioning to the restroom on the way out almost like it was autopilot scripting. Okay and here's where it gets shady. At check out, I am told my bill and I was genuinely surprised at how high it was. I asked if she could give me a breakdown and she did, that's when I learned about the several extra charges. At this point, I'm just anxious. I should have said "what??!!" But I just said oh that's interesting...made eye contact to completely dead eyes. She wanted to schedule me for 3 weeks from then, I say no thank you. I am traveling through March. She says I should sign up for the membership (monthly). I remind her, I won't be available for several months. She says yes but it such a better deal, I'd hate for you to pay full price. There was very little awareness across the board here. I felt uncomfortable and anxious leaving.

I loved the location. The inside was inviting and very clean. The receptionist were all kind and…read morehelpful. The room was nice and quiet and relaxing. My massage therapist was appropriate and her pressure was good also. I liked that the massage started on time and not 10 minutes into like massage envy. It ended 5 min or so before which made me feel like I got my monies worth. The selection of products for facial and body care. I want offered any packages for membership but I am currently a member elsewhere. The prices seem a higher than other places but the services seem worth it. Free Parking lot... Near Starbucks and Mariano's and other eateries if you want to plan a spa day outing.

They are never on time The girls were just hanging around…read moredo nothing talking to each other Always changing my appointment I would never go back Try to get you to buy more every time you go in Then they give you different quotes One day it's 13 unit another it's 15 I waited 45min for them to start Joslyn the director was not very helpf

My nurse May is amazing! Always very friendly, on time, careful and always make sure I'm okay. The…read morereception Zena is also very friendly! She always greets me as soon as I walk in. Very polite, informative in which procedure I'm having done and explained the procedure. The office is also very clean and in order. I highly recommend them!

I have been going to Katt for years, I highly recommend her for your all of your skin care needs!!…read more She is extremely knowledgeable and stays ultra current in her field.

I have been coming to the salon for many years. The services have been excellent! Whether it be a…read morerelaxing facial or educational skin care for my children Kat has provided help for my whole family. I have a daughter and a son and even my son felt good about learning how he can take care of his skin and groom his wilder facial hair. This education has stayed with him through to his adulthood. My daughter also has become a customer into adulthood. Beauty is not just skin deep, Kat always makes you feel comfortable and welcome!

Expect nothing but the best at this salon! They don't use cheap products, they do their research,…read morekeep informed of the industry standards and their team members are all super chill and not pretentious. My curls are forever grateful to them.

I have been going to Judith B. Salon for a couple of years now. Judith cuts my curly hair that I…read moretypically wear in a short style, although we've experimented growing it out. Judith is an expert at cutting hair, especially curly hair. I highly recommend her salon. Judith has a wonderful staff who make you feel at home.

I love Zazus, every time I go there I have the best experience and I leave so happy! I recently had…read moreNadia do my cut, color, and blow out and she did such an amazing job! She took her time with everything and you can tell how passionate she is about doing hair. She was also super kind and fun to speak with. Usually hair dressers annoy me because they try to talk too much but Nadia wasn't annoying at all. I actually enjoyed talking to her. She did an incredible job and I will definitely be seeing her again! Highly recommend, Thank you so much Nadia! You are the best!

Amberle is amazing. I have never found anyone who can dye a perfect blonde in the North. Amberle…read moreis the first who I would go back to and did a perfect blonde hair dye. Amazing! Definitely make an appointment.

They don't give refunds. Impossible to get a live person on…read morethe phone no one ever answers during business hours. Takes a few messages left before you will get a return call. No website, social media outdated by a year.

The owner is rude and just doesn't care anymore. It's very sad. I made an appointment for one…read morething and she asked me am I ready for something completely different. I honestly cannot believe this place is still open. Go somewhere else. There are much kinder injector's who care and won't give you attitude. I walked out with nothing I went there for. I wasted a lot of gas driving there. The parking is horrible too.

I've gotten a spray tan here and used the beds, both have given me GREAT and INSTANT color. Super…read morecute and clean salon, lotions are amazing, the staff is knowledgeable if you need help!!

Ok, so I know that "tanning" is not the healthiest thing these days but this place hits the spot…read morewhen you need a quick little boost of color, clean, friendly and reasonably priced