I've been to this location a couple times now and have always been happy with the results. I've…read moremade appointments as well as walked in, and every lady there is so wonderful, making the pain as minimal as possible. Customer for life.

I have been going to the Oak Brook Terrace Waxing the City location since it opened. Over the past…read moreyear or so, I've noticed a general decline in the overall experience, but I continued going because the location is convenient when I'm already in the area running errands. After what happened today, however, I will not be returning. I came in today, September 30, around 10:20 a.m. in the pouring rain for a simple lip wax. I apologized for being 7 minutes late. The front desk employee immediately told me, "I'll take you this time, but next time I won't." I said I understood, but mentioned that I thought there was a 10-minute grace period. She corrected me and said it was actually 7 minutes. I pointed out that I was, apparently, still within that window. Her response was visibly irritated. Then she asked me to complete a customer profile form. I explained that I had been there within the past few months and asked whether I really needed to complete the entire form again. Her response was essentially, yes, this is what you have to do, which I found odd, but I started filling it out. I then said I needed to use the restroom quickly and would finish the form when I came back. This is where the interaction became completely bizarre. She told me, "We don't need to wax you today." I honestly didn't understand what she meant and asked her to clarify. She then indicated that I didn't need to fill out the form and didn't need to get waxed there today, in a tone that felt like she was refusing to provide the service. She also mumbled something under her breath that I found derogatory. At that point, I said, "What is your problem?" I explained that I had a pedicure appointment immediately afterward anyway and would simply have the service done elsewhere. I then asked for her name because I intended to contact corporate about the interaction. Instead of simply giving me her name or allowing me to leave, she told me I needed to leave and picked up the phone and said "I'm just going to call the police." Yes -- over a customer asking for the employee's name after an uncomfortable interaction about a lip wax. I remained at the front desk and told her that I thought the response was completely extreme and that I would be contacting corporate from my car. I left, contacted corporate, and also contacted the local non-emergency police line to document what had happened. I was told they would conduct a wellness check at the business. I am still genuinely confused about how a routine waxing appointment escalated into this. I have been a customer of this location for years, and I have watched the experience decline, but today's interaction was on an entirely different level. There was no reason for the interaction to become hostile, and certainly no reason for a routine customer-service issue to escalate to the point of possible police involvement. I would strongly recommend going to the Elmhurst Waxing the City location instead. At this point, the convenience of Oak Brook Terrace is not worth the headache. Management/corporate: I sincerely hope this interaction is reviewed, including what happened at the front desk and why a customer who was simply trying to clarify the situation was treated this way. What should have been a five-minute lip wax turned into me leaving in the rain, without the service, after having to make two separate calls to report what happened. Absolutely bizarre.

Great job & a good price Punch card for a freebie after 10…read morevisits Convenient parking too I'll go again

She did a phenomenal job with his first ever nose wax and eyebrow threading, he was really scared…read moreof it hurting and ended up feeling fine! She worked really hard to make sure she got all of his nose hairs.

I have a hard time trusting people doing my eyebrows but Renee does an outstanding job every time…read more She's dedicated to the craft and is a perfectionist and she is the best.

Renee really knows her stuff! She has a calm atmosphere and demeanor, and makes you feel…read morecomfortable. Her station is clean and comfortable. I'm definitely becoming a regular! You can't go wrong with a Brazilian wax from Renee.

I cannot say enough good things about Shi and Bella Amore. Went for a brozilian and was not…read moredisappointed. I got there a little early and was told she would be with me shortly. Right at my appointment time Shi finished with her previous client and introduced herself. Led to the treatment room and got ready. The procedure was quick, yet thorough. Nothing missed. Hard wax used. Ripping your hair out will always cause some pain, but this was about as minimal as can be expected. Finally, she is super personable and kept the conversation going which keeps your mind off the task at hand. I was actually surprised when she said it was all done! I highly recommend seeing Shi at Bella Amore! If you're a dude who has never tried a brozilian, give it a shot. You'll love it and Shi will take away any awkwardness you may be afraid of. Thanks, Shi!

Things are usually pretty black & white with me, either I love it or I hate it & you better believe…read morethat if I feel either, you will know it, but let's just say for sake of this review I absolutely adore Shiwanna! After ten years of Brazillians & seeing over 10 different Aestheticians; I think I've found the one, and with that being said there is definitely NO gray area. Bella Amore is located in the Oak Brook Promenade inside of the Phoenix Salon suites, it can be kind of hard to find so if you are not familiar with the area give yourself an extra 10 minutes in case you get lost. She is sweet, clean, & a full professional. I applaud her for being fully educated with all factions of hair removal & skin care. Throughout the process she coached me on the do's & dont's that other wax techs have never mentioned to be before. The best part about my visit with Shiwanna is that I DIDNT FEEL A THING. I swear not a thing. AHMAAZING! Her Spa is the real deal for great service. She uses high quality grade hard wax & even has her own line of products that I can't wait to try! Give her a shot, I guarantee you will not regret it! I am a guaranteed a returning client.

Sarah k. I trusted you with my Daughter's first Eyebrow…read moreWax for her up & coming Graduation...What an AMAZING job...I couldnt have asked for anyone better...we are Customers for life...not to mention the beautiful personality...the professionalism and the very Reasonable prices... Thank you again Sarah K.

my experience was horrible I did a ombre powder and I was not thrilled with my results kristina was…read morevery unprofessional wasn't clear and did her own thing to my brows. You would think she would wash up before doing a session I couldn't even tolerate the smell of her body odor when doing my brows. I left disgusted.

Place does not use sheets or cloth covering s for tables. They use paper towel like coverings. CoCo…read morevery aggressive. Massage is very poor. Everything about the tip. There are better places.

This is the worst spa I have ever been to. Their massage was so bad and they were not letting me go…read morewithout giving them tip. I had such a bad experience in that spa. I would never recommend anyone to go to this spa.

If you work or shop at Oakbrook Center, this threading salon is a convenient option. I was lucky to…read moreget a walk-in spot late in the morning on a Wednesday. The aesthetician who did my brows was efficient and did exactly what I asked for: cleaned them up and kept them thick. I also got my upper lip threaded and finally got my one annoying chin hair taken out! They accept all major credit cards and you can easily add tip without needing cash. Doesn't get better than this.

It was my first time at this salon. Sneha did a great job on my eyebrows! She listened to what I…read morewanted and stopped in between to make sure we were on the same page! Highly recommend!

The worst massage ever! I should've walked out the moment they asked for a payment upfront. The…read morelady had no idea what she was doing, left the room multiple times with the door open, and the whole place stank like food (she was eating when I walked in). She did not introduce herself and at no point did she ask me what areas I wanted her to focus on, if the pressure was ok etc. No etiquette, no manners and I I doubt she even has a license. When I asked her where she got her license/cert from, she couldn't answer. Not sure how this place is even open. DO NOT GO THERE!

Don't let the location turn you off! There's nothing wrong with it (it's in a medical type…read morebuilding that appears to be a bit uninhabited), but it's nothing fancy, if that's your thing. It's extremely clean Unbelievable deep tissue massage & the price was very reasonable. The staff/massage therapists are very kind, hospitable & talented for certain. Will definitely be back!!

Thank you fellow yelpers for helping me find Katt!! Kinda new to the Oak Brook area and needed a…read moreBrazilian asap. Was able to easily book an appt online for the very next day. Katt is so friendly and SO knowledgable. Made me feel at ease throughout the entire visit. She uses a mix of hard and regular wax- which I love. Even received a personal thank you card in the mail a few days later. How cute is that? Def my new spot!!

I have been going to Katt for years, I highly recommend her for your all of your skin care needs!!…read more She is extremely knowledgeable and stays ultra current in her field.

I had a Brazilian sugar wax with Ainslee. Although I am not new to the waxing industry, Ainslee…read moremade my first experience at Hello Sugar great! She was on time, efficient, friendly and very welcoming! The company offers great deals too with monthly subscriptions and loyalty programs!

This is an absolutely great place.So nice and professional.I signed up for the waxing club.Thank…read moreyou Kaylee!