What a nice expense. The whole set up is like visiting a friends apartment. Starting with you being…read morebuzzed in by your hair stylist. Each hairstylist has their own little room, hence the name Loft, that you go into. The chairs are deep and cushiony. More what you'd expect to find in a person's home than a salon. Your hair stylist along with doing your hair shampoos you right in this very comfortable room. All of this leads to a very relaxed and enjoyable experience. You feel like you're visiting a friend. My hairstylist, Ariana, was great. Very friendly and personable. I explained what I wanted with my hair, short and low maintenance, and she gave me a super cute and easy to care for cut. The price was around 60$ and for this incredibly warm and friendly experience and great hair cut, worth every penny. I highly recommend.

From the owner: A community of independent beauty professionals including hair stylists, manicurists, estheticians,…read moremassage therapists, lash specialists, makeup artists, brow experts, barbers and more!

I previously received an IPL treatment at this office and the treatment itself was fine. During…read morethat visit, I scheduled my next appointment for 4:30 PM on a later date. On the day of my appointment, while driving there, I unfortunately got a flat tire. At 4:02 PM, I called the front desk to notify them of the situation and explained that I would call back later to reschedule because I was dealing with a tow truck and car trouble. Later that evening around 7 PM, I received a text saying that I had missed my appointment. I called again to reiterate that I didn't make it due to the flat tire and that I wanted to reschedule, but I reached voicemail and left a message. The following day, I received a text stating that I would be charged a $50 no-show fee because I did not give 24-hour notice. While I understand the purpose of cancellation policies, they should also allow for reasonable exceptions in situations that are clearly beyond a patient's control. What was most frustrating was that the office claimed there was no record of my 4:02 PM phone call, despite the fact that I provided screenshots of my call logs, photos of the flat tire, and a receipt from the tire repair shop as proof of what happened. None of this seemed to matter. As a physician myself, I understand the importance of respecting a practice's time and policies. However, I would never treat a patient this way in the face of clear, documented extenuating circumstances. This situation felt less like a misunderstanding and more like a rigid policy being enforced without any consideration for the circumstances. Experiences like this make it difficult to support a business that appears unwilling to extend basic understanding to its clients. I hoped that they would choose to make this right, but they chose to lose business instead.

I wish I had seen some of the negative reviews about the deep tissue massage before hand. I've had…read moremany massages over the last 15+ years and this was by the far the most uncomfortable massage I've ever had. It was painful, not relaxing, and while the "massage therapist" might be knowledgeable on some things, he's way too aggressive and handsy to the point of damn near assault!

When our insurance changed last year, I subsequently found this lovely practice in Hinsdale. I saw…read moreDr. Rachel Bognet. She has been fantastic! For years I was taking my daughters to a well known, local, highly recommended dermatologist who was unable to clear their simple acne. Dr. Bognet immediately had numerous options available which had never been presented elsewhere! Within a week of seeing Dr. Bognet, my girls' faces were clear. (Interestingly, they each had different types of acne, which required entirely different treatments.) I wish I had found her sooner! Similarly, I struggled with a small wart near my fingernail. The prior dermatologist's years of treatments did not eliminate the problem. Dr. Bognet to the rescue. She treated and eliminated the stubborn wart the first time! She is amazing! Over the last year, she has successfully treated a variety of skin ailments presented by my five family members. Additionally, her medical technician, Kyle, is fantastic. My daughter went off to college and needed continuation of care in a small rural town out of state. Kyle spent hours over multiple phone calls working with the not-so-up-to-date rural provider. She was SO helpful and an absolute gem!

I've tried calling for 2 weeks to get an appointment--trying to make the appointment online but it…read moretells you on the website you must call to make a new patient appointment, so then I call but the recording says to make the appointment online. So frustrating. I have left 2 voicemails and 2 email inquiries. I've also randomly received texts from them asking for my information but then they ultimately tell me to call for my appointment and so the confusion continues. I've given up and I'll go elsewhere. I can only imagine what it's like with billing and communication once you're an actual patient.

If you are looking for Andrea, who worked at Bluemercury in Hinsdale, well, she has opened her own…read moreSpa upstairs at 52 S. Washington (above Green Goddess store). I have been a regular customer of Andrea's for my Brows for a long time. Today I visited her new premises and had my brows tinted and shaped. She does a wonderful job and today I realized that she spent twice as much time on my brows than she did at her other job. Bluemercury scheduled clients every 15 minutes, and I always felt rushed. I will be a regular client in her new premises which is just beautiful, quiet, comfortable and relaxing.

Best facial ever ! Andrea really understands what sensitive skin needs. My skin has never looked…read morebetter . I've always had sensitivity after ANY waxing service but since visiting Andrea I can finally wax again . VERY relaxing atmosphere and the best services around. You can't go wrong ! Book ahead of time . She can really book up fast.

Liliana is truly the best! I have struggled with my skin for years but her advice for ways to…read morechange my routine had truly eradicated all of my skin woes. She is a true expert at skincare. She is also simply a wonderful human who really believes in making her clients feel their best. She even donated her time and her products to a teenager in need who couldn't afford her services. She's the best esthetician I have ever been too!

Amazing service! I loved the vibe! Maria did an excellent job on my eyebrows definitely coming backread more

Came here for a facial on my birthday. I am pregnant so Jenni recommended the enzyme and oxygen…read morefacial. Jenni was very kind and knowledgeable and sent me home with some samples of the products we used. The space is clean and calming. It was easy to book an appointment online.

I saw Jenni for a Hydrafacial and I can't say enough how AMAZING she is! My skin is SO deeply…read morehydrated- it is almost a week later and it feels like I just got the treatment done. She also uses all clean and natal friendly products that were fantastic; I'll be rebooking for sure!

I recently signed up for a starter membership after receiving a promotional email and text message…read moreabout the March Madness offer. My facial itself was average -- the esthetician was kind and knowledgable. Unfortunately, the experience at checkout was extremely disappointing. When I asked about the promotion that prompted me to sign up, neither the associate nor the manager were familiar with it. I pulled up the promotional email and explained that it was the reason I joined the membership. The manager initially agreed to honor it, but after calling another manager she came back and said the promotion only applied to memberships purchased in-store. The issue is that this restriction is not stated anywhere in the promotional email or on the website, which I showed them. Despite that, they refused to honor the promotion. What was most frustrating was the complete lack of effort to resolve the situation. I had already scheduled my next three appointments because I was excited to become a member, but when I explained that this experience was making me reconsider my membership, I was simply handed an email address and told to cancel if I wanted to. For a brand-new customer, the lack of understanding about promotions and the dismissive response from management left a really poor first impression and I won't be back.

Had an amazing facial (I used classpass to schedule the first one) and I will absolutely be booking…read moreagain. Hailey was my esthetician. Highly recommend!