First time on Friday for dinner and the food did not disappoint at all, everything we ordered was delicious and fairly priced. We got the Caesar salad 10/10 Bolognese pasta 7/10 Vodka rigatoni 8/10 only because it was overly spicy but sooo good Signature meatballs 10/10 Staff was very attentive and friendly Love that they had live music playing but for dinner i feel like it was way to loud We couldn't hear our conversation and basically had to yell over each other read more

Terrible service, The food is ok. But I think this place thinks it's upscale. It's not. Food was decent. Lamb lollipops were incredible. We were all done eating before my friend's food came Appetizers came the same time at the food. They called this extremely white naan bread, garlic bread. But It's not. One friend ordered garlic bread, and garlic bread came with my meatballs. So by the time the third person ordered some, we let her know that she didn't need it because we had several pieces left over plus it wasn't good. When the waitress came with the bread, we told her we didn't want it and she told us that she couldn't return it because it was already sent out and we tried to return it before even touching it. I'm assuming they were offended by this because at the age of 48, and after visiting five continents and countless countries I've never NOT been able to return something that I didn't want at a restaurant. Not even at Sizzler or Hometown buffet. The waitress came back without the bread in her hand and said that we couldn't return it. (So why didn't you bring us the bread back?) She was pretty adamant herself and then the manager Ammie came and reiterated the same thing. I asked if she would reconsider because we're giving her a great deal of business tonight (we are a party of 11, we've each ordered at least two drinks, several appetizers each plus our meals). Ammie said she would take half off. Which was whopping $4 dollars! Low class and Petty. In addition, Our group consists of a few professional singers and musicians. So I say this from a well-informed place, the band was subpar. They seemed pretty young and they played everything super fast. No real engagement or connection with the audience. I had My Cousin's 40th here about a year ago and there was a gentleman hosting and singing who was amazing. But he probably charged adult prices, which is why we don't see him here anymore. I 'll never be back. read more

Fell into the Sunday's Encore Brunch situation and we had an amazing time! When you see #EatDrinkLove on the marque you know it's going to be a good time, and it was!!!!!! The Best afternoon in DTLA! Before you ask... PLENTY OF STREET PARKING! First let's start off with the live band and the speakeasy feel! Super amazing music to set the perfect mood! Beautiful atmosphere and it smells like home cooking! Our server Jasmine was the best, had so many good suggestions, we have to come back to try more. Now let's talk about the food! Chef Nae is amazing, her hands are blessed! Just when you thought you knew how to make these dishes, you discover a twist. read more

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The food, drinks, music, and good vibes are great! The DJ was very engaging, the vibe was great, nice decor, the food was great! read more

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I came here for brunch while visiting LA. I arrived about 15 minutes after they opened, but it seems like they were still setting up. I did not have a pleasant experience and probably won't be back. Once I was seated it took me about 7 minutes to be acknowledged and get a water. This was after I stopped someone passing by. I then had to have someone flag my server down again when I was ready to order. I was never asked if I'd been there before, never offered any information or recommendations on the menu. I never got my server's name when she came over, and she may have checked on me once while I was there. Each time I needed something, I had to flag someone else down to assist. Overall, there were about 3 different people that had to help me due to the lack of attentiveness from my server. I think the level of service was poor, especially considering I was 1 of 2 occupied tables in the space. The Caesar salad was mid at best and the crab cakes were good but nothing special. It is a cute spot and they did have live music starting at 1pm I believe, but the service is definitely lacking. For the bill I had at the end compared to the service I probably will not be back. read more

Zaya - Caesar Salad - Lounges Near Me - Los Angeles, California

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Very nice service was great. The atmosphere music ambience was nice. Just went there for cocktails. Didn't have time to eat. From what I've seen the food looks excellent read more

IHOP if it were overpriced and loud with drinks. I've been to Beyoncé and Bad Bunny concerts quieter than this place. The speaker system is something astronomically loud. Even the servers were over it because they dang near had to scream over the music. Descriptions won't even do this place justice. It's a type of noise extreme you have to experience first hand. If you're prone to headaches or migraines this is NOT the brunch spot for you. I left with my ears RINGING. I bought tickets to Everyday People and couldn't even go afterwards. ATLA in DTLA. Low vibration. Disappointing. I had the Zaya plate, the pancakes were IHOP/Denny's quality. Food was genuinely nothing special. Neither were the signature drinks. The only saving grace was the bartenders being heavy handed. read more

THE FOOD DELICIOUS INSIDE IS SO BEAUTIFUL AND THE WAITRESS TREAT YOU LIKE A KING. I recommend this place for a romantic time or a special dinner with someone you love with someone you wanna be with make it happen get it done. read more

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What beautiful and lively venue to have a late night dinner and listen to some live music! Zaya saved our late night outing on a rainy Saturday night! Thank you! We came from a spot around the corner (a live show) and had not eaten dinner earlier. I found Zaya on Yelp and saw that they served up dishes late night. I didn't know it would be so damn good!!! The dishes are mainly pasta/pizza (that sort of thing) it was perfect! Well plated, portioned and perfectly tasting. I'd write about the drinks but we had already had our drinks at the other spot. Anyhow...I did see some cocktails on the menu that will require my attention on a future visit! In short...if you're in the DTLA area and need a late night feast and drink...you must try Zaya! You may become a regular? read more

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After looking up different places for live music in the LA area I stumbled across this gem. Babe and I needed a date night so I took him here. This place is a complete vibe. I love the interior. Low lights, warm colors very cozy. They have different performers each night. There are two levels, the live band is located downstairs on the first floor. We were seated upstairs, which wasn't preferred, but now I know when to come to reserve seating close to the band. Despite being up top, it was still a great experience, still hearing the music and enjoying the ambiance. I cant leave out that the food here is absolutely delicious! It's was a busy night and the only negative thing I would say is that our food took an exceptionally long time coming out, it seemed like they might have been short staffed. However our waiter was very polite and apologetic regarding the long wait. I'm looking forward to going back and taking in the vibes soon! read more

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Terrible service,TThe server keeps pressuring customers to order every minute. Getting parking downtown is inconvenient

Why am I just now trying Zaya???? What I can't believe I'm late on one of the best brunch experiences I've been to. First let me start off with the bomb food the Chef creates!!! OMG !! Just so delicious and flavorful!! Taste just like my mom and grandmothers cooking skills!! Since it was my first time here, my party decided to try a few items off the menu. The Caesar salad which was bomb!!! Like the best ceasar!! The dressing and egg was just wonderful!! Next, the lobster Mac & cheese was so worth it!! It was very creamy with the lobster tail on top!! Very 5 stars. Also, the cobbler like French toast was so fire!!! I don't even eat French toast and it was soo good!!! The catfish nuggets were good too!! The portions were good and not overwhelming!! Reasonable prices as well. Also, the drinks were outstanding just like the food!! For my drink I tried the Rhythm and brunch and the passion fruit lemon drop with reposado. Let me tell you 10/10 for me!! Made just right!! Just enough sweet and good amount of alcohol!! The service was was decent as well, though it was during brunch time it was very crowded and a lot of parties going on, but they made it possible to get our order correct and to help us out. Everyone there is really nice and they make sure people are satisfied with their meal and if they are having a good time! The ambiance is the place to go if you want to have a very good time with good R&B music and if you wanna dance. I love how they have live music and they have singers come up and actually sing some good R&B songs. The band they had was terrific!! I never seen like a hype man at a brunch who literally interact with all the guest and make sure everyone is having a good time, and making sure the energy is up. This is definitely my top three brunch spots in La and I will be back. Also, they have session Tuesday and all day happy hour!! I will come back to not only try brunch again but to try the other great chef options!! I was not disappointed!! It's hard to find a good brunch with food and good entertainment the entire time!! They have cute signs to celebrate. Cute decor inside as well. Nice bar area where you can sit and order food as well. I also love that they do not Rush you!! If you want to Celebrate a birthday or any milestone etc. I recommend Zaya!! It's so much fun!!! I really enjoyed myself!! The parking is of course terrible, I mean it is DTLA! lol, but I suggest you park in a structure or do valet on olive close to Zaya! -Marshay D. read more

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The last time I was here, we had a great time one night for a fun celebration! We had fantastic conversations while Love Island played and shortly after, we were able to just lounge while listening to jazz music. I enjoyed listening to the musicians and all they had to offer while seeing how respectful everyone was. I really liked the Mango Milk Punch, which consisted of Cognac, lemon, mango, and coconut milk wash. This was a delicious cocktail and a nice mix. I would certainly order it again! We started it off with some tasty Garlic Bread and even ordered the Short Rib Pasta, which was a hearty choice and had braised short rib, shallot, fennel, chard lemon, and fine herbs salad. We also got the That's Amore pizza, which had pepperoni, grated parmesan, and spicy tomato sauce. This was a good amount for several people, so it was definitely worth it. It was a night to remember and I am glad that we started here at this lovely place! read more

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Historic building transformed inside to a fabulous kitchen, bar, lounge and dining area. Try to find where to park before you get there. I ended up paying $30 (would have been $50 without validation) at the Whole Foods parking garage. Walked in at 7:30 PM to the band King's Ether playing smooth jazz and jazzy R&B. They sounded really good! Gabby was our server for our birthday group of nine. She did an excellent job as well as the employees that delivered the food and drinks. I enjoyed the Cinnamon Skin cocktail made with tequila. It was strong and tasted like fall. (Don't let the fire-lit cinnamon stay inside your drink or it will taste like someone put their cigarette out in your drink!). Another friend enjoyed the Strawberries & Cream. It was sweet and light, but to me it wasn't a good pair with our dinner choices. We shared appetizers and tasted quite a few of the entrees. The food tasted fresh and pasta was light and authentic Italian. I particularly enjoyed Nonna's Meatballs (and the bread that came with it), Cajun Garlic Shrimp and the Wild Mushroom Ravioli. Still not sure how I felt about the truffle honey on the pizza. I didn't taste the short ribs but I was told it was a tad salty. I will definitely visit again. read more

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Came here on Tuesday for a pregame before heading to the Lakers game. Oscar, bartender, tended to us. He was of really great service. He took my criticism of the cocktail well as it was too sweet and I wanted the flavors of the cocktail but more on the tarty side and he did just that. He was also good with conversation and explaining dishes. As for the food, delicious. I have no complaints. I am definitely coming back for the wings and cocktail. I do wish the fries were string fries tho but again no complaints. Things to note: Happy Hour all day Tuesday + live music. Closed around 11pm. Ambiance is nice. Great use of a historical building (keep in mind there are 3 businesses at this location). read more

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Zaya was an experience. A new friend invited a group of ladies to this fabulous restaurant. I never knew it existed. It's located in the heart of downtown LA. It's definitely a hidden gem. The food was surprisingly amazing. The drinks were tasty as well. The vibes were top tier. If you need a place to visit with friends, family or just you, Zaya would be a great place to visit. The service was good. The ladies at the front hostess booth were very helpful with finding a space for our group of 5. We didn't reserve on the website or over the phone because neither were working. We had 2 servers. One was very helpful and attentive but one was very passive aggressive. Maybe it was due to it being busy but that's definitely not an excuse. They have a DJ, Hypeman (lol) and performances. The music is loud so you may be yelling to talk to the person next to you. I wish the music was a little lower. You will need to find street parking or use the parking garages nearby. Also, be sure to know that they do add a 20% service charge to the checks. Overall, great place to go with friends or family. read more

Zaya - Vegan brunch plate with vegan sausage, collard greens, breakfast potatoes and sourdough toast. - Lounges Near Me - Los Angeles, California

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Visited ZAYA for Sunday brunch and I was blown away. The food was amazing and the service was wonderful. We ordered the Crab cakes, Caesar salad , lamb chops and chicken and waffles, catfish and lobster tails. I really enjoyed the music and how friendly everyone is. We will definitely return. Thanks Jazmine for your help & Karla for amazing service for our table. The Dj rocked! read more

Went to this amazing spot on Thursday night with a friend because we wanted to support a Black-owned business in DTLA, and had such a great time! The whole vibe was everything including low lighting, cozy atmosphere, and just the right energy for a fun night out. There was a live jazz band downstairs where we sat, and they were incredible. The saxophonist, drummer, and keyboard player were all Black and absolutely delivered. The drummer really set the tone and kept the crowd engaged throughout the night, making the whole experience even better. The food was honestly delicious! Our waiter took a little while to get to us, but was super polite and apologetic, so it didn't take away from the night. We ordered the vodka pasta, and I loved the spicy kick it had. We also got the shrimp alfredo, which was seasoned really well and so tasty. And the appetizer grilled shrimp with mushrooms was next level. So good, OMG. The drinks were just okay for me. I had the Zaya margarita and my friend had the Paris in LA, and both tasted more like juice than cocktails, with not enough alcohol for our taste. I'm already looking forward to going back soon for the food, the live music, and the whole vibe! read more

Zaya - Drinks - Lounges Near Me - Los Angeles, California

Well. Zaya's is no doubt an absolutely gorgeous and elegant place with a breathtaking atmosphere and exquisite cocktails I do think the hostess could have used a little more coaching on how and what not to say to patrons . I won't go into details but just know that Amy"s professionalism absolutely made a huge difference and made our first visit great . Your restaurant is great and I will return. Thank you. Please know that Amy is a great asset to your establishment . I will return. read more

I attended Encore Brunch at Zaya for two consecutive friends birthday celebrations. We tried a variety of items from the breakfast platter which thankfully had turkey sausage along with lobster tails. Encore provides great entertainment and the Zaya staff were very attentive, especially for my second friend's birthday, our group was 15+ and we were always asked if we needed anything additional. read more

Zaya - Holiday party - Lounges Near Me - Los Angeles, California

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The vibes and food were so good! The hype man and DJ absolutely made my birthday celebration with my homegirl the best! Def check this spot out, it was Super Bowl Sunday and I was impressed with how they kept us entertained! read more

Zaya - Catfish nuggets and greens! - Lounges Near Me - Los Angeles, California

Celebrated my husband's and I birthday with a group of 19 people, we sat upstairs and we had such a good time. The music was good, Carla was our server, she provided great service to us. The food was delicious and it came out on time. I tried the Spicy Vodka Rigatoni added chicken 10/10, Salmon with Mash Potatoes and asparagus 10/10, Spinach Artichokes dip 9/10, garlic bread 10/10, Speakeasy shrimp 10/10. Many of my guest had the lamp chops all had good reviews. I will definitely be back! read more

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Checked out Zayas by Serenade Sundays for a Cousins Brunch and we had a ball. The Vibe was dope, food was awesome. I didn't expect it to be that good. The drinks were delicious as well. Many folks celebrates their birthday that day so the place was reasonably packed. The Birthday stroll down the aisle was too cute. Definitely Vibes and Good times read more

Great ambiance and music! This place is a great spot if you're looking for good jazz and good food. Absolutely loved the music and a musician even gave my friend celebrating her birthday a free drink token. The food was delicious and well priced! The margarita and Gangnam style pizzas were DELICIOUS! The meatballs tasted handmade and were also delicious! Service here was friendly and great, will definitely be returning read more

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We went to the encore brunch it was amazing vibe. The food was amazing we had the Zaya platter and the catfish and Mac and cheese the wing and waffles were just delicious. The drinks were so tasty the service was excellent but the Dj was playing such a good music. I definitely recommend this place for any celebration. read more

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Dope atmosphere, cool crowd of people. Not a restaurant but a lounge. Pizza is good and drinks are great. Usually first one first serve so forget about making reservations, if your in a hurry probably not the best bet for you. read more

We had a great night at Zaya, the food was delicious and our server Carla was available when we needed and answered our questions. The vibe of the place with the live band was exactly what we were looking for. We will be coming back without a doubt. read more

Zaya - Artichoke Dip - Lounges Near Me - Los Angeles, California

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Good energy at this spot in DTLA. Gratutity is included on your bill, so watch out for double tipping. Live music at Zaya. Whiskey Bar on 2nd level is very chill. They have pool tables and a very wide selection of whiskey spirits, white liquors and some beers. The Whiskey Bar has an outside patio where people can smoke cigars, although my friends said the cigar selection wasn't very good. I'm not a cigar smoker like them so I'll take their word for it. I had the pepperoni pizza and the mushroom pizza. Usually I am a fan of pepperoni but Zaya's mushroom pizza is delicious. It actually had a sweetness to it...it was so good. The service was also good at the Zaya and at the Whiskey Bar. There were three different bartenders who asked me if I wanted a drink while I waited for my friends. That was way better than no one asking if I wanted a drink, right? We've all been there at least once. And the bartenders can mix cocktails at Zaya and at the Whiskey Bar; I had the Cinnamon Skin and an Old Fashioned, respectively, that was extremely well made and very balanced. read more

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My friend and I hung out here on Friday night. I loved the historical feel to the lounge. The jazz musicians were on point! They played some good 90s early 2000s music. I had a Brown Sugar Baby, Caesar salad and Creole Shrimp. Everything was excellent and tasted high quality. I feel their service was great as well. Thank you! read more

Zaya - Lounges Near Me - Los Angeles, California

I have so much to say about Zaya! I went for dinner on a Wednesday night, and let's start with the food--it was amazing. We began with the speakeasy shrimp appetizer, and it was to die for. Absolutely loved it, and it's definitely a shareable portion. For drinks, we both ordered the Lemon Love. Not only were they the cutest drinks, but they also came with a delicious candied lemon garnish. For dinner, I ordered the Lamb N' Love, and my bestie chose the crab-stuffed salmon filet. Hands down, this was the best meal I've had in a long time. The service was great. Even though the house was full, everyone was attended to in a timely manner. The entertainment and atmosphere were incredible--the band had the place rocking like it was a concert. Overall, it was a beautiful experience, and I've already made my next reservation. read more

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Me and my friend were planning on doing brunch at Perch down the street but it was closed for a private event. We wandered down 7th and found Zaya. They had just opened but was willing to serve us on espresso martinis to stay off our Sunday. Ariel was our bartender and is the sweetest and also makes one delicious espresso martini. Food was also really good! We had chicken and waffles and I had the catfish and collared greens (recommended by the chef herself). So so good. Then the DJ arrived and it became an r&b party!! We made friends, laughed, enjoyed great food and drinks and left after a few hours very happy we stumbled across this spot. I will definitely be back!! read more

The service was lacking. Our server was very sweet but she appeared to be all over the restaurant, making it seemingly harder for her to be as present as we would've liked... especially given the 20% gratuity that was included on the bill! As for the atmosphere it's EXTREMELY hot. A friend of mine was having hot flashes already, and it felt like there was no air flow. The doors were unable to be closed. Also there was quite a lot of people which probably just contributes to the heat. For Los Angles, this is bad news and should be addressed. Now the food was okay! We both enjoyed our spinach dip, I had a buffalo pizza that was well balanced with great flavors, and a nice spice. My friend's meal was poorly done, she ordered the Lamb chops which were tender but LACKING immensely in flavor. The broccoli appeared to be charred but also lacking flavor, and the potatoes were VERY dry. Not only did they lack seasoning but could've benefited from a demi glaze or an aoli for dipping. These issues were brought to a manager which was friendly, offering justifications for the ordeal rather than attempting to rectify our night. Unfortunately we won't be back. read more

I've been wanting to check this place out for a while and let me say, it met all my expectations and more! The space itself is beautiful with a chic and sexy vibe. Our server was not only friendly but very attentive. The music was amazing and the food and cocktails were delicious. This might be my new favorite spot. But make sure you make a reservation to secure your place. read more

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Zaya delivers a memorable, Italian-inspired dining experience with elevated flavors, excellent service, and a vibrant atmosphere perfect for a night out. My date and I visited for a dinner date and were pleasantly surprised by the quality of the food and the energy of the space. Ambiance & Cleanliness: The atmosphere at Zaya is exceptional. A live band performed R&B covers with smooth jazz infusions, adding a soulful, upscale feel to the evening. While the music contributed greatly to the overall vibe, it was louder than ideal, making conversation difficult without raising our voices. Despite being busy, the restaurant never felt overly crowded, and the space was clean, thoughtfully designed, and visually appealing. Seating, however, could be improved. Our table along the wall near the bar felt a bit awkward--either the chairs were too high or the small round table was too low, creating an uncomfortable angle while sitting. It wasn't unbearable, and we eventually adjusted, but it did stand out during the first part of the meal. Parking was also a challenge. Without valet options and limited street parking, arrival felt less smooth than the rest of the experience. Service: Service was a strong point. Our server was consistently attentive without hovering, knowledgeable about the menu, and offered spot-on recommendations. Food and drinks arrived in a timely manner, and we never felt neglected or rushed. The staff's familiarity with the menu and ingredients added to the overall professionalism of the experience. Food Quality: We ordered the crab cake appetizer, Alfredo pasta, lamb chops, and broccolini, along with two cocktails--mine a bourbon-based drink and my date's lemon drop-inspired cocktail with tequila substituted for vodka. Every dish was served hot, well-seasoned, and thoughtfully portioned. The crab cake was flavorful with a well-balanced texture, the Alfredo pasta was rich without being overly heavy, and the lamb chops were tender and perfectly cooked. Portion sizes struck the ideal balance: enough to feel satisfied without needing to take leftovers home. Both cocktails were well crafted and complemented the dishes nicely. Price & Value: Considering the quality, portion sizes, and overall experience, Zaya offers strong value. Nothing felt overpriced, and the quality of the food aligned well with the cost. Final Thoughts: Zaya is a standout choice for a special night out, offering excellent food, great service, and an atmosphere that feels both sophisticated and lively. While the loud music, seating comfort, and parking situation presented minor challenges, the overall experience was impressive. I look forward to returning for a future date night and would recommend Zaya to anyone seeking flavorful Italian-inspired cuisine in a mature, vibrant setting. read more

Zaya - Alfredo Pasta w/ Shrimp and Crab Cake - Lounges Near Me - Los Angeles, California

What a great find ?? First time here (on a Thursday night) Nice vibe and attentive Servers (Thanks again Sabrina!). Menu is small (Italian based). 2 bars upstairs and downstairs, DJ and live music (best of both worlds) Like most DTLA establishments parking has to be found but it's next to LA Pearl Hotel and there are several parking spots really close for $7-10. If you're familiar with the Whiskey Bar "7 Grand" - Zaya is on the bottom floor . Live music started around 7 pm plenty of seating but I was told Wednesday and the weekends get pretty crowded. Had dinner and listened to overhead music (R&B/Jazz), went up to 7 Grand for an after dinner whiskey and came back down for live music. Note: there is a 20% surcharge but TIPS is "To Insure Prompt Service" so if the service, drinks and food are good- Tip a little more ! read more

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Zaya is my go to spot in DTLA. I live in Corona but will travel to this spot for food, epic drinks and live entertainment! The jazz bands are amazing and will lift your spirits as you partake in creative libations and perfectly curated foods! I'm so glad this establishment exists. The only negative is the barstools are not comfortable (mainly because my feet don't touch the ground ). So I prefer the sofa. The decor is very sharp and cozy. Can't wait to go back. read more

Would I recommend Zaya? Yes, I would. The Bartender are extremely sweet very approachable and make excellent cocktails. Our waitress was very lovely. Got our orders right and gave us a little extra because it was my friend's birthday. Love listening to live jazz while we're eating. The reason I didn't give five stars was because of the front desk lady. Very disrespectful nose up in the air wasn't welcoming whatsoever. That's the one thing you expect from a host when you're entering a business. I don't know if it's because she was young, thought she was better than us, or had a bad day. I went on a Wednesday. Highly suggest you go on a different day lol read more

Zaya - Cheering to a friend's birthday. Had an amazing time great happy hour. - Lounges Near Me - Los Angeles, California

I came in with a large party yesterday for a friend's bday dinner. She made reservations ahead of time to alleviate any issues. Most of us arrived before the birthday girl but I would assume that wasn't an issue since it was nowhere near crowded for 5:30-6:00pm on a Sunday night. I was surprised that there weren't more people in the restaurant but now I think I know why. The restaurant was aesthetically pleasing throughout. There was neo soul playing and a DJ upstairs, there was a beautiful marble wall below the DJ booth, a fairly open kitchen and nice tables and chairs. We were greeted within a reasonable amount of time and asked to wait at the bar until our table was ready. We were handed happy hour menus but decided to wait to order at our table. About 20 minutes go by and no one checks on us. A friend went to ask the hostess if she could seat us, the birthday girl reserved a special area of the restaurant upstairs which they declined to accommodate and we were asked to continue to wait at the bar. Another 15 minutes go by and the birthday girl arrives, we were walked over to a large table that was ready 25 minutes ago. That was red flag number one. Service: the service was not good. The staff was nice but you could tell that they were overwhelmed or didn't know what they were doing. At the table, we were given the same happy hour menus that we received at the bar, which was fine because I asked if we could take advantage of happy hour at our table as well, they confirmed... but then we found out there was NO dinner menu... only happy hour bar bites until 9pm (or closing). I'm not sure who thought that was a good idea, but then when we tried to order apps from the happy hour menu, they told us they were out of chicken wings which was the main item the birthday girl wanted. Much to our disappointment they didn't have much to offer us. The birthday girl offered to have chicken delivered from a nearby grocery store (which was walking distance) or take our business elsewhere. 20 mins later they randomly found some chicken wings to prepare. Aside from the mishaps, the manager started sending apps to make up for this stressful experience. A flurry of food arrived at the table, so much that the waitress could not identify what the manager ordered and what we ordered and we ended up with a ton of truffle fries and soggy Caesar salad. As we were leaving around 8:30, the music stopped, and we felt rushed and thirsty as the staff was not keeping our drinks or water full. When we went to get up and take photos, they prematurely cleared our table even though we had not cut the cake yet. In conclusion, two stars are more than generous here; good customer service is not complicated.... Neither is keeping your kitchen stocked when you don't have much to choose from on the menu to begin with. No, none of us will return. read more

$50-100 I was genuinely looking forward to dining here, but my experience fell far short of expectations. Our server, Carla G., displayed a noticeably poor attitude and provided very low-quality customer service from the beginning. There was no acknowledgement, no apology for delays, and no effort to provide a positive experience. Customer service training would be highly beneficial, because serving requires a willingness to deliver hospitality--and that was entirely missing. Isaiah, the manager, was the complete opposite: warm, professional, and helpful. His service mindset is exactly what the rest of the team should be modeling. Another concern: after the hostess informed us that we could be seated in the lounge area, Carla sent another employee to tell us that we could not. The lack of communication and consistency was frustrating and unnecessary. The 20% "entertainment fee" is also troubling. There was no entertainment at all between 11am and 1pm, yet I was still charged the fee. I did not receive the benefit of what I was forced to pay for, and that should be addressed immediately. Service execution was also poor. For a party of only three, food arrived at completely different times. My eggs were brought out, but the rest of my meal did not arrive for at least 10 minutes--and no explanation or apology was provided. Overall, this was not an excellent experience, and I left disappointed. I truly hoped for more, but based on this visit, I cannot recommend the restaurant. Food: 1/5 | Service: 1/5 | Atmosphere: 1/5 Reservation Not sure Noise level Very loud, hard to hear Group size 3-4 people Recommendation for vegetarians Not sure Vegetarian offerings Not sure Parking space Somewhat difficult to find parking Parking options Parking is unavailable Parking Excellent customer service is critical to providing an excellent customer service experience. Kid-friendliness Not sure Wheelchair accessibility Not sure read more

I came to Zaya on a Tuesday evening with a couple of friends for Reel Night. We were seated right away, and our waiter was friendly, taking the time to explain the menu and recommend a few cocktails. The music and overall vibe were top-notch, making for a great atmosphere. Unfortunately, the food and drinks didn't quite live up to the experience. I ordered the Wildflower cocktail and the That's Amore pizza. The drink was much weaker than expected, and the pizza tasted like it had been microwaved, which was disappointing. I really don't like leaving negative reviews, but I have to be honest about my experience. That said, I know every place can have an off night, and I'd love to give Zaya another shot--especially for their jazz night. I'll be back and will update my review then. To be continued... read more

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