This place has gradually gone downhill since it opened. Last night was the icing on the cake! Daughter went through to get wings last night , 20 mins before closing. Obviously they (cook in the back ) was upset about that. The lady taking the order was pushing to for the boneless wings - and my daughter said " no, just regular ones ".. and she heard the staff say "she's gone wait?!?!" She waited a few minutes and the COOK brought the order out the car, he shoved them in the window and said "Next Time GO TO WHATABURGER" when my daughter came home and told me what happened, (restaurant was still open ) I called up there and the manager (Kerra) was apologetic and helpful - she called out the guy that did it (Da'Von) and said "a cook should've never walked out to the car!! " that's how I knew it was the cook said she was going to write him up and asked that I do so as well.. normally wouldn't take the time to do this - but have noticed over the last year that not only the staff but the food and presentation , has all gone down hill - (I went there 3 or 4 months ago and orders kids meal for my son .. bread was cold and like the pulled it out of a freezer - back when the restaurant opened, bread was warm and toasted - little things like that - salads aren't as good as they used to be.. etc. when my daughter came home and opened the bag - they put in 30 napkins (she ordered 10 dry wings, and a water ) 8 packages of silverware, 4 cookies, sugar packets salt packets .. you name it! (You could tell the guy was just trying to be a jerk). And the wings were thrown in the box celery on top . Just a mess! (Just wrote this, on the off chance someone else goes through there and thinks "is it my imagination or is the food and service not like I remembered? ". Just to let you know, you're not the only one that has noticed. Rest assured, we won't return. Everything about it is gross to me! read more

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Been coming to this location since it opened, the food was always good but unfortunately the last time I was here was the worst experience I've ever had, the customer service has gone downhill in past several years. Unfortunately I don't think I'll be coming back to this location. They need to train their employees to be more professional and stop goofing around while they make their customers wait in the drive thru for 30+ minutes!! Completely unacceptable read more

Awful experience. No one in the line and the "fast" food took 20+ minutes while the staff inside were not working and acting unprofessional at the window. The worker brings the food out to the car and puts the receipt in my face and asks "Is it that?" in regards to me verifying my own order. Rude and the workers are collecting a pay check with as minimal effort as possible. read more

It had been awhile since we had been to zaxby's, so I decided to get dinner for my son and I, since we were the only 2 eating dinner at home that night. We had a simple order - 2 salads and cheddar bites. I asked for no chicken on my salad since I don't eat meat. But, that was the only modification. We were asked to pull to the side and wait. That's not a big deal as we normally have to wait for the cheddar bites. 25 minutes later, we're still waiting and my newborn is in the backseat screaming his head off from sitting still so long. The girl finally comes to the car and tells me she accidentally gave my cheddar bites to someone else, so she has to get more. She'll also throw in a cookie for my trouble. About 10 minutes later, she's back with the cheddar bites and cookie. I was busy trying to calm down the baby, so I didn't bother to check the salads. After all, who can screw up salad? Well, apparently Zaxby's. My son got a Cobb salad and I got a garden salad. What we ended up with was 2 garden salads with chicken in them. Plus they added blue cheese throughout, which I've never gotten on my salad before (btw, I hate blue cheese). We also had a random order of chicken strips, cold cheddar bites, the cookie, and the pen they were using. We also got the wrong salad dressing for both. I ended up throwing away my salad since the blue cheese was mixed in and I don't eat meat. I would have been fine with the cheddar bites, but they were still cold in the middle. So, those were a waste, as well. But, at least we got a decent cookie and a free pen out of it. read more

It's hard to tell what kind of restaurant Zaxby's is from the outside. It looks nice, but has a drive thru. Following in the footsteps of McD's and the King, Zaxby's is the newest fast food restaurant that I've seen go upscale. The interior is decked out like a Chili's with pictures and knick-knacks. The pictures drove my wife crazy because they are all slightly crooked. Zaxby's menu is chicken only. Chicken sandwich, chicken salad, chicken wings... So it is a must compare to Chick-fil-a, my favorite chicken place. The Zaxby's menu does not overlap much with Chick-fil-a's menu. Suprising there could be that many chicken choices. They also jazz up their menu by replacing any "s" with a "z" (eg. Zalad) - cute, huh? (NO). So far, we've been twice. I got the Zaxby's Club first and the Cajun Club second (real adventurous, I know!). My wife got an asian style salad first and the House salad second (OK, maybe we should take out more insurance on me.) The Zaxby's club was on toast with fried chicken. I thought it was dry and didn't care that much for the chicken (compared to CFA). The fries look seasoned on the pictures, but the seasoning is bland. The fries are also crinkle cut - which are my least favorite fry shape. The Cajun club was much better, very tender and moist, but without a hint of "Cajun" flavor. My wife liked the House salad better than the asian one, but was a little freaked out by the PINK raspberry vinnagrette dressing. It tasted fine, just strange looking. Our kids ate well-fried chicken strips cant' be beat for them. The staff of the restaurant is all teenagers and they are not the most helpful. We waited at the counter to ask for extra items like knives, when I asked to switch a kids sandwich for one with no sauce, the employee just disappeared without any explanation of when or how I'd get the new sandwich (it came out in a few minutes). One employee was very nice and helpful, the others, not so much. To compare again to CFA, this is something CFA does really well. Overall, I don't think we'll be eating at Zaxby's very often. read more

Food is excellent, especially the fried pickle's... they are my favorite. The Zaxbys sauce is great and their wings make a great appetizer. The one BIG recommendation i have is Don't charge extra for your sauce. This is the one reason i will go to chickfilet more than i will Zaxbys. I am a heavy sauce dipper. The Staff tonight was not on their A-Game. I came in at 8:40PM and I could tell they were annoyed. My fried pickle order was way smaller than the last time with only twenty or so pickles, I was disappointed as this is one of the BIG reasons I come. I felt cheated. I have definitely seen better. UPDATE: My wife and I have had a rough night with stomach problems due to poor cooking, Food poisoning was not what we requested with yesterdays order. Wont be back to this location. read more

This became the weekend of chicken for lunch between Saturday's meal at Bailey's and this meal on Sunday for lunch. First of all, I should warn you -- Zaxby's doesn't serve anything but chicken. So, if you're not wanting chicken, consider another lunch option. However, the chicken strips and fries, in my opinion, exceed Raising Cane's. The strips and fries both receive a bit more time in the fryer, which makes for a tastier fried meal. The service is friendly and there's lemon slices for the tea. Altogether, an excellent lunch option for the chicken lover. read more

I have tried to like this place because my daughter likes it. BUT, I haven't any better to use other than this place bites! I have gone there twice, and both times I have been utterly disappointed. My biggest gripe in eating out, is to have to wait for your food, and it to arrive lukewarm. This has happened twice. And, like the other reviewer, I agree that the staff has no clue as to what they are doing. Including the manager. This definitely gives the place big thumbs down! There should be reasons to slaughter chickens . . . Zaxby's is definitely no good reason for the sacrifice. read more

Definitely worth it! I'd give Zaxby's 10 stars if possible maybe more. I just catered my baby shower this past weekend and ordered over 100 tenders and 50 wings. My chicken was fresh and flavorful, my fries were perfectly crisp and stayed warm for my guest to enjoy with the perfect amount of season. I received all my sauces and utensils, and thanks to the service I received it was on time right when I asked for! 10/10 would do it again and recommended them to everyone who asked what I catered today! read more

The cashier is horrible. They look down on you and give you attitude. Sorry, I'm a customer. You the one working behind the register. Attitude check next time honey, I can own the entire place. read more

I've eaten here before and couldn't complain but driving thru and ordering a shake I get the typical lie of the machine being broken. Asked for a manager and the lady admitted the machine was fine and couldn't understand why the young boy taking my order said otherwise. I'm pretty sure we all know why. lol Her lack of any kind of apology convinces me I cannot, in good conscience, recommend this particular restaurant to anyone. A shame as I'm a fan of their food in general. read more

Had the chicken strip meal and a side of fried pickles. Trash! If I want chicken strips and toast, I will go to the orange and white burger spot. The flavor was terrible in the strips. The breading was all wrong. The fries were the crincle cut ones you buy from the grocery store. Fried pickles were over salted. I didn't even bother with my coleslaw. Plus you don't get a drink with the chicke strip meal! I gave the place 2 stars because they at least have variety. I mean, I had fried pickles! I didn't get wings, but I have a feeling they will be garbage as well. read more

The service is terrible. The kid who took my order was impatient and a mumbler. I told him it was my first time there and he just stared at me. Well, thanks for the help kiddo. A chicken finger meal and a medium drink cost me a little over $9, with $2 of that being the drink alone. Seems a little high for fast food chicken but ok. I waited patiently and watched my order sit at the window for a few minutes before they finally decided to hand it over. I drove my food home, hoping it lives up to the $9 I just forked over. And the verdict - no. The chicken is tender and has ok flavor. The fries taste like they've been dusted with meat tenderizer. And the Zaxby sauce is awful. I should have just driven to Cain's. read more

Highly don't recommend this place! Customer service sucks, We wasn't greeted when we walked in or at the register! The lady had a real nasty attitude when taking our orders. read more

The food is fine; fairly pricey and not as high of quality as Caine's (the fries I'm almost certain are the frozen kind), but the staff is consistently rude. In particular, there is an older African American woman who runs the drive-thru and is ALWAYS extremely grumpy and impatient. She gives you a nasty glare when you're paying and just has no hint of politeness about her. I understand if she isn't thrilled with her job, but it's still her job and if you're going to work in a customer service position you have to be able to be friendly and courteous. At this point I only ever come here when I get a voucher in the mail; otherwise I'd recommend steering clear. read more

Restaurant is clean and decor is nice. We all got chicken plates and the breading was good, all white chicken, and crispy. I am not a fan of crinkle cut fries but the spices on them were really pretty good. With their plates you get a slice of bread and slaw. My husband tried the slaw and said it tasted fresh and was slightly sweet. Overall a decent experience. read more

My husband and I eat here about once a week we love the food. Tonight I came in and I was missing my coleslaw in my meal. I called the shop to ask if they were not giving out coleslaw that night, they were. I was not mad or angry about the mistake so I thanked them and hung up the phone. Kerra the manager called me back and provided the greatest customer service that I had gotten in the longest time. My husband and I will continue to patronage this establishment because of the great customer service Kerra and the employees provided tonight. read more

The service was a bit slow and they weren't really on top of things. For example one worker placed the sweet tea dispenser on the counter next to the cash register. I waited thinking she was going to walk out the side door to move it next to the drinks but I was wrong. About 15 minutes later another coworker had noticed it there and moved to where it belong. I enjoy have the variety and its close by but Raising Canes still has my vote. read more

So, on my husband's way home from work he sometimes drives thru to get us Caesar salads. He orders add on tomatoes and cucumbers. My husband takes for granted the order is right. For the last few times, no tomatoes and no cucumbers. I was so frustrated I called up to talk to the manager. First of all, this kid pretending to be the manager wants me to drive up there to get tomatoes and cucumbers. I said no. Then she says in a smart way, we'll what do you want me to do about it? Really??? When I ask for her name, she refuses. I ask her why and she says there are a lot of managers. Are you kidding me? No wonder Panera Bread has taken away all their business. Zaxby's is rude, can't get the orders right and don't care about making the customer happy. read more

Love the fried chicken zalads! Yum! Service is always friendly here. Dinning area us clean and tidy. Neat decor. read more

Zaxbys - Love the chicken salads! - Fast Food Near Me - Spring, Texas

My first time here, and the food was very disappointing. The tenders had no flavor with too much batter, the wings were slimy and their sauces (both original and tough tamer) were not good. All of their dipping sauces and ranch come in pre-packaged containers, and aren't made in house, which means they aren't good. The cheese bites are mostly batter. Seriously, I haven't been that disappointed in a meal in a very long time. Slim Chickens is a much, much better choice with a similar menu. If you don't want wings, PDQ is just down the road with much better tenders. read more

Absolutely terrible. Waited 20 min in drive-thru for food and then the Mgr comes out and says he was showing them how to make the chicken the right way. Let me also mention that we were the only car in the drive-thru. It was 7:15 at night. That should have been a sign. Food was cold, soggy and tasted 'off'. No napkins in bag either. We will never eat at Zaxby's again. This was Zaxbys on Louetta Road in Spring Tx. read more

The place is headed for a downfall, dirty place, restroom door is busted, urinal out of order, wait for food-too long for a combo meal, once i got my food it was burnt-bread and chicken, they were giving me a sauce that was already open-had to ask for another one, and for the looks of it on the wall-their county public health permit is expired. read more

Every time we order to go, food comes in different size containers. Sometimes a large fry is in the styrofoam container of the Zak meal, other times it is a small styrofoam. A small fry comes in the small styrofoam or the children's meal cardboard box. The cheese bites the small styrofoam or children's meal box. If I am paying for something I would like to know I will get the same thing each time!! read more

Zaxbys - What I received as an order of cheese bites. Really?? - Fast Food Near Me - Spring, Texas

After finally trying Zaxby's, I was inspired not only to write my first online restaurant review, but my first negative one. Meal Tried: Chicken Finger Basket The Negatives: -Chicken was warm at best and dry. Seemed to have been cooked earlier in the morning -A few (not all) of the chicken fingers were extremely salty. The Positives -You do get quite a bit of food for the price -The restaurant was nice, with friendly staff Nice place, but based upon the food quality, I won't be back. read more

WORST SERVICE EVER!! Good food though, but I just waited over 35 min's in the drive-thru and they still got my order wrong!! Unbelievable. The big manager lady seems to hate her job, has not trained her staff correctly, and never apologizes for their mistakes. Today was the third time I had to get out of my car and walk in to make sure they didn't forget my kids and I were waiting on our order as they told us to pull up and wait. Then the mgr says, didn't they tell you traditional wings take 20 mins.?? Are you kidding me? Fast food ha? Ok 20 mins, then why the extra 15 mins to equal 35 mins total with my kids starving in the car. They are unbelievable there, the cooks are great but the rest of the staff have no clue what's going on. The owner really needs to fix this because I'm letting the whole neighborhood know how terrible their service is!! read more

Today I'm very disappointed with the food I received. On my lunch break I always get the Zaxby's club sandwich. Well today I noticed the sandwich look and taste totally different from what I usually get. It's not fresh, the cheese not even melted, and lastly the bread is different. I hate to waste food so I kept it. I called to ask if they changed anything and the lady working there said no and that the bread was the same. Not to mention their sandwiches are overpriced anyway. Im annoyed they really just tried to play me like I'm a stupid. I know the difference from Texas toast bread and regular bread. Safe to say won't be going back there. read more

We tried this location a month ago and it took 30+ minutes to get a zax pack of chicken tenders. The only thing that kept us from writing off this place was the manager making it right. Tonight I went in for another attempt and like an idiot I didn't check order before leaving. A twenty minute drive home and I find a messed up order. I didn't get the sides I ordered, the sauce i requested or even the correct amount of chicken. It's fantastic when you order 12 pieces and receive 9 as that divides SO well. I am beyond frustrated and now, thanks to their repeated incompetence, hungry. read more

The wait time is crazy! Came in ordered a combo just for me and the place was empty just me and 2 people and had to wait 25 mins. Literally 25 mins not exaggerating, for my food. Never coming to this location again. read more

Mystery solved why I always see zaxbys parking lots empty. Decided to give it a try. The French fries were like the ones you put in the oven at the house. While I was waiting I saw an employee just hanging out in the kitchen eating and chatting, then got my food together. How lovely. My highly processed grilled chicken breast was somewhat tough and had authentic "grill marks" as it came out of the warmer. Sweet tea was mediocre. Nice and quiet in the dining area due to no customers. Who woulda thought? I'm sorry, chk-fil-a for cheating on you, I won't do it again :( read more

1 star! Are you insane!!!!!!!!!!!!!!! Here is the deal with Zaxbys. Get buffalo chicken strips, Tongue Torch (hot) flavor. Then get a side of fries and dip them in Zax sauce. If you would then rate Zaxbys any less than 4 stars you would be out of your mind! This is a chain very popular in Georgia and through out the south east. We are very lucky to have one here in Houston. They have some other great choices such as the cajun club sandwich and the kickin chicken sandwich.The bufalo bleu salad is easily one of the greatest salads in the world. Wings are not very good, its all about the strips. Great service, great food. And it is nothing like chickfila, other that it concentrates on chicken, has quality food, and good service. These guys really need to advertise over here, so much potential. There's no way the people of Fat City USA wouldn't love this place! read more

RUDE little teeny boppers have ruined this place for me. Snippy answers to every question and request, and they'll tell you OK.. as in no onions on my salad and yet what do I get?! Onions. Extra onions!! Their salads are scrawny and not worth the outrageous price. Go to Fuddruckers! It's right across the street. They have most of the same food, it's the same price and you get more. And no rude children work there! read more

Twice to this location and I love it. Love the hot honey mustard chicken. And have eaten at other Zaxby locations and is really good too

Nice clean family fast food restaurant. We enjoy bringing the kids here for chicken fingers and fries.

Honestly I only crave this place when I feel like eating their toast. I really do love their toast... I usually get the big zax snack meal deal that comes with fries and a drink. It's smaller than their other meals such as the chicken finger plate, but it always does the job and gets me full. The chicken finger plate does not come with a drink so you would have to buy that separately. I personally do like their zaxby sauce and would eat it with the chicken fingers. I don't like dipping my fries in it bcause it makes it taste super salty to me. I always get their sweet tea which isn't the best I have ever had so I like to mix the lemonade with it to give it an extra kick. Everytime I go to this place the service seems pretty good. It's rarely ever busy at the times I go which is usually around the late afternoon. read more

Decided to try out Zaxby's after hearing people loving it. Was not impressed. The oil was so old that it gave me a sore throat. They need to change it. Made the fried mushrooms taste horrible. The chicken was just ok. The Zaxby's sauce was not all that great. I wouldn't come back here. read more

Food was terrible. Ordered a zalad and got wilted lettuce and very questionable blue cheese. Threw it away after one bite.

I absolutely love Zaxbys food but this location always gets our drive through orders wrong! Either you get stuff you didn't order or you don't get sauce despite requesting it. I really wish they would focus on accuracy! read more

Not the best fast food but a step above the quality you find at your average fast food restaurant. If you're in the area and want some quality chicken fingers it is worth trying. Their milkshakes aren't bad either... read more

Drive thru service today as usual. Salad was excellent but service a little lacking. They were young and didn't even say thank you. Even after I said it first. Just a little courtesy and maybe a little more training. read more