So I don't know why these places are so low rated. We're from the West Coast, so we've never been to one of these. I like them ! They have WAAAY better fried chicken than Cook Out and KFC or anyone else. The first time we went the staff inside were so nice to us because we didn't know what to order and they helped us. We love buying the tenders than coming home to chop them up and throw them in a salad. read more

I've been going to Zaxby's in different locations for many years, I actually went to this location about five years ago, but unfortunately this time, the food that I ordered was not good. It was a Zensation salad, limp, soggy lettuce, with fried chicken that was so dry and cold, I would guess that it was made yesterday. read more

My friends and I went to this location during our vacation. For context, there were 7 of us that ordered and a majority of us ordered salads. While we got drinks, unfortunately the lemonade that I wanted was unavailable so I opted for a lime Fanta. The wait was relatively short, about 10 to 15 minutes, before we all got our food, except the last two people that ordered. Since it was cold in the building, the rest of us went to the car to wait. That took about another 10 minutes. Apparently, while they were waiting, the food was ready and sitting in the back, but the worker took a while to actually give it out. This means we were waiting an extra 10 minutes because the workers weren't communicating effectively. Thankfully since a majority of us ordered salads, our food still tasted good despite the wait. It was a little upsetting knowing everyone's food could have been retrieved sooner. read more

Went back today just for the asian salad. Left with the salad and extra egg rolls. Used the drive thru. Service was quick

Place a mobile order for here using the app. We got bogo boneless wings and fries. The order was ready when we arrived and we ate In. A typical Zaxby's meal The restaurant was clean as well as the bathroom. However there was quite a bit of trash in the parking lot. read more

Zaxbys - Fast Food Near Me - Sevierville, Tennessee

I should have looked at the reviews! I used the app for an order to be picked up at the drivethru. Placed the order at 1:58 and asked for a 2:15 pickup. Thought that was plenty of time! WRONG! The drivethru line was a joke. It was minutes between each car. Bottom line, I was in line at the drivethru at 2:10. I got to the window after my 2:15 pickup time. Food was not ready. It took until after 2:30. Bad, bad, bad! Never going back. read more

Average chicken finger fare . . . had shrimp also and that was better than the chicken. Prices are decent and the inside of the restaurant is nice, but food is salty and fries are just ok. Service was prompt and the restaurant was clean. read more

Zaxbys - Meal #1 - Fast Food Near Me - Sevierville, Tennessee

Never had a problem, always have had good service. This time they got my order wrong, I didn't realize that until I got home. They said they couldn't do anything unless I was in store. They didn't even want to give me a partial refund. read more

Chicken is greasy, fries are cold, service sucked. The asked me everything I wanted at the drive through window specially and still got my order wrong. I guess toast is cheaper then coleslaw or they were out of it- one of the 2. I asked to substitute honey mustard for the Zaxby sauce but I got both sauce and an up charge. I won't be coming back. I didn't realize yea was a dollar up charge. Too bad chick fil a was closed today. Just wanted to follow up on this review, I barfed it all up at 3 o'clock in the morning. This place gets a big thumbs down from me. read more

Zaxbys - Fast Food Near Me - Sevierville, Tennessee

This is the worst Zaxby's I've even been to. Used my rewards for 5 Chicken Fingers was given one Zaxby's sauce I asked for another the lady said 25 cents so I just left to never return. One more thing the service is very slow unlike the one in my hometown. read more

30 mins for 6 chicken tenders is crazy,and always forgets the sauce you ask for... wasn't busy at all

Chicken is star here. No holding back on the chook, plenty of meat in the tenders and burger. Batter is nicely seasoned and deep fried to golden brown. read more

See all

When I am traveling through the south, I have to stop at Zaxbys. The chicken is yummy.

Why isn't zero stars an option? I've never waited so long for food in my life. Ordering took forever. We were asked to park and wait for our food. The employees would repeatedly come to our door asking what we had ordered. When our order did finally come out there was no dressing for the salad. All in all our experience took 43 minutes. Never again. read more

Placed a mobile order, thinking it would be pretty fast. Usually Zaxby's has good service, but this one in Sevierville.the food was Good to average, it took about 30 minutes after we placed the mobile order to get the food it's a below average location for the chain read more

This Zaxbys did not put any seasoning on the fries. Nobody even likes Zaxbys, they just like the seasoning. Zaxbys fries without seasoning= bad fries. read more

Zaxbys - Fast Food Near Me - Sevierville, Tennessee

Well first off they took away the military discount. Secondly their drive thru menu has no freaking lights on it, so you can't read it at night. Last week I got the nibbler meal, bread was stale like a rock and barely any sauce. Tonight chicken fingers. The chicken fingers looks like they have been starved all week. I can barely tell a difference between my soggy ass fries and chicken tenders. I also ordered the 5 piece boneless wing meal, they gave me 3 Un sauced chicken fingers with about 6 fries. Are they going out of business? They are cheaping out on the chicken. Un seasoned fries. And I got no God dang dipping sauce. Sweet tea was good. read more

The food was ok, but the service was terrible. Their Coke machine was broken but I was not informed of that until after I was charged for it, and they would not undo the charge or at least give me a refund for not getting to choose the drink I wanted. They were yelling at each other angrily in the kitchen in front of me and the customers, and the proportions were not adequate; there were way too small for the cost that it was. Took incredibly too long to get our food. On top of all that, the dining area and the bathroom were not very clean; trash and spills left everywhere. The best thing was the food and even that wasn't great. Zaxby's is great but wouldn't recommend this location. read more

I can understand when it gets busy and it takes a while to get food but a 30 min wait and have to go up and remind you I haven't received anything is bad and get lied to about its coming up while I wait at the counter TERRIBLE CUSTOMER SERVICE read more

I've always liked Zaxby's restaurants, the food is great and the place is usually clean. This restaurant, however, leaves a lot to be desired. I arrived around 5:30 pm. 4 tables were occupied and there was nobody in line. I ordered my food and received in quickly in about 2 minutes and it was hot! Normally at this particular restaurant, it takes about 7 to 10 minutes to get your food, and during peak hours it takes more than 10 mins. As I was eating my food, I casually looked around the place and noticed it was dirty and unkempt. There was food all over the floor, many tables were unwiped and the trash was overflowing. During my visit, not one employee came out to address these issues. They all remained behind the counter and lollygagged about, talking, laughing, texting on their phones Etc... You would think that Zaxby's, being a more upscale type of fast-food restaurant and in a tourist town, would want to keep this place in tip-top shape? But like most places, it comes down to management. The management at this Zaxby's has been less than competent for some time now. I would eat here 2 or 3 times a month if they would get there act together, but I think I'll wait 2 or 3 months before I go back to see if it's improved. read more

See all

We came to try Zaxbys for the first time for lunch, waited over 30 minutes in the drive thru to place our order. We decided to leave never getting the chance to order. Assuming that the food is as bad as the service I won't be coming back read more

Haha...on my way home to Daniel Island.. stopped once again at Zaxby's for a cobb salad...and the order was delivered quick...polite...and no mistakes...yummy once again...and I am an invent my own version gal...and they delivered...woohoo read more

Worst zaxbys I have ever had ! The wings were dry wrong sauce on them just worst food ever

Only writing a review because of the horrible ones. We went through the drive thru at lunch time during work week. Diner was closed so there was a decent line, but it went fast. Our family order was almost $40 bucks of food and everything was accurate and no mess ups. People can't just be happy. Thanks for the food Zaxby's. Now will please start opening places in Ohio! By Cleveland if you can! Wink wink read more

The customer service at this location is disgusting. I am NEVER going to a Zaxby's again, and you have this location to thank. I paid $16 for my two meals, and when I ask for an extra sauce, the woman REFUSED to serve me the sauce. This is disturbing because I know the meals I got probably cost the store NO MORE THAN $2 to make. I will never be back. read more

Drive thru will take 30 minutes.. no joke this place is ridiculous how hard is it to make chicken in a timely manner clearly the management is bad here I've been served quicker at high end restaurants with more people also the owner doesn't care cause this isn't new this has been going on for a while now read more

Good food. Good T. Good people taking care of you. Good owners place is clean. Would definitely recommend. Have eaten several times.

waited in line forever and they got everyone's orders wrong and we asked 2"3 times for sauce and extra ketchup and gave us 1 packet. we were in a rush so we didn't have time to go back in line. read more

Zaxbys - Fast Food Near Me - Sevierville, Tennessee

They close at 10pm. I arrive at 10:02pm and they wouldn't take my order. On top of that, they shorted me a chicken finger last time. Poor customer service, highly disapprove! They have no have no concern for customer satisfaction read more

The absolute worst service of any Zaxby's in Sevierville, Pigeon Forge area. Have been in line for 20 minutes and haven't even ordered. It's 7:23 pm on a Thursday. Please if you are considering going to Zaxby's on your vacation, skip it and go to the thousands of other places in town! Service is pathetic. read more

Horribly slow service. Waited over twenty minutes for my food in the drive thru. Employees didn't seem to have any care for the wait time. Only saw them talking to each other and never actually doing things. And didn't make my meal right either after all that time. read more

Decided to try it one more time and I wish I wouldn't have wasted my money. I ate inside because of you do the drive thru you have a 50-50 chance of an employee who can't count correctly of how many pieces of chicken you're supposed to have. Employees inside were okay- just okay. The chicken was over cooked- very over cooked- took most of the crispy outside off so I could eat it. Definitely won't try this place again. I'm giving 2 stars because my table want sticky and the tea was good. read more

Came here for lunch with the family as they had not been to Zaxbys and they don't have them where they live. The chicken was delicious, boneless wings and tender platter, and the fries were just right. Service was solid and the staff was pleasant. They even greeted us when we came in. Of course I was immediately crushed when they greeted the next guests and so-on. So much for feeling special. In short: good food and service. read more

Wholly unappealing: Zaxby's Kickin' Chicken meal, $7.03. Fries = cold and bland, virtually flavorless. I was not offered salt or ketchup. The chicken fingers were terribly salty. I like salty foods, but these were too SALTY. Not sure what they do to their sandwich buns; there's a yellow tint to the insides - are they supposed to be grilled in fake butter or something? The sandwich came with a disappointing hot sauce that wasn't even remotely spicy, and a single leaf of wilted lettuce. And my Coke was watered down. I may have caught them on a bad day, but I won't be back. read more

Zaxbys - Fast Food Near Me - Sevierville, Tennessee

The food is good I really like their sauces and fries. But drive thru wise it's definitely not the best service. The microphone and speaker need to be changed. You can barley understand the employee and they can barely understand you so they mess up your order all the time. I ordered 5 kicken chicken sandwiches and they gave me chicken fingers and toast... why would you give me that!? read more

Worst service ever !! Waited in line for 40 min, completely unacceptable. They need new management in charge to get better.

slowest. drive thru. EVER. not even worth it. workers are so slow. waited in line for 45 minutes.

Ordered a salad and waited over 20 minutes. When I asked the managed to check on it I was told "it's coming" how she knew that without asking the order number or the items is a mystery. Finally asked the guy at the register. He asked the kitchen and they forgot to make it. No apology or cares given. read more

The traditional was just okay. I got the sweet spicy wings. Not spicy at all. Just sweet. Maybe I'll try another sauce next time. This sauce wasn't for me. read more

Nothing special but solid chicken to get you home from your Gatlinburg vacation, love the Zax sauce read more

Zaxbys - #1 combo with my wife's hand in the way - Fast Food Near Me - Sevierville, Tennessee