I was once a loyal customer. I realize that prices are increasing everywhere and this alone would not have demanded this rating, but...the chicken fingers were quite small. The fries had a taste, chewiness, and temperature that told me that they were cooked and held in a warmer to be ordered at a later time. The bread was mashed, probably by someone's fingers. I am going to try to attach two photos. One before I started and one what I choose to not eat. It's a lot harder to get a new customer than it is to keep a loyal customer. read more

Zaxbys - After - Fast Food Near Me - Sanford, North Carolina

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Love the salads! They're good and tasty every time! Service is friendly. Its nice to be greeted with a smile. I especially like the Sanford restaurant read more

Their chicken fingers are getting so small they look like chicken baby toes. Won't do that again.

This location is disgusting. They reheat the fried chicken after letting it sit on a plate warmer for who knows how long. The cooks have also never heard of salt before on fries and I think they dump the oil unto to fries becuase you can squeeze out like a sponge some of the oil on the fries. They can't even provide water becuase it's out of order. These workers should be out of a job, they're lucky employers are desperate for workers right now. DONT SPEND YOUR HARD EARNED MONEY HERE read more

Drive thru employees when it's around 830-9pm will purposefully ignore you until it's closing time. If not that then they will play extremely loud noises through the intercom until you leave. I understand coming right before closing around 935-940 and so on is super annoying but an hour and a half early?? They have children working at night and it's absolutely ridiculous that management continues to let this happen. read more

They get my order wrong or it's ice cold every time I order door dash. That's not even an exaggeration. I can't use grub hub bc it's not available in this area. It's not door dash's fault... I've even called the restaurant after placing the order through doordash to ensure it's seen to correctly.. nope not even that will work. It's frustrating when you can't leave your work place to get lunch and have to depend on the incompetency of others to ensure you get what you want (but you don't get what you want) Never been here in person. Don't want to.. especially if they can't even pay enough attention to get to go orders right. read more

I agree!! Better than Chikfila! Good place to stop by for chicken lovers! Great salads as well!

Loved the customer service ! was pretty fast about my food and what questions i had , would recommend!

Twice I have been there, twice they have messed up my order completely. Asked for an extra bread basket at the drive thru, got home and was charged but not bread basket. Asked for ranch sauce for my strips, no ranch. Asked for mild tongue torch sauce, they put the hottest sauce they have on them on the last visit. Last time eating at this establishment. Do these guys even get training or just not give a F ? read more

Don't eat here you will get good poisoning!!! I got sick from their kickin chicken sandwich. I was throwing up all night after eating here. Gross. read more

I have always loved zaxbys. It has some awesome food that doesn't feel like fast food. The kicking chicken sandwich meal is definitely my favorite meal there and one of the cheapest. I just wish they didn't charge for ranch. I've never had a problem with customer service unless you show up 5 minutes before they close but I completely get that. Definitely one of my favorite chicken restaurants. read more

Service is pretty quick and aside from giant cups that I can barely grip, I don't have any complaints. Chicken tenders are juicy and fries are crispy. Oh and the coleslaw is good too! read more

Slowest drive through in Sanford after waiting over ten minutes in line they asked if we mind waiting four minutes and had us pull forward. We ordered a chicken sandwich combo. One would think chicken would already be cooked at a chicken Reastraunt. read more

They didn't put any fries with my wings , no bread, or celery. My boyfriend got fries with his but had no seasoning at all. Not impressed.

Waited 15 minutes for a Cobb salad with grilled chicken. When we got home and opened it we found the chicken was still raw. How can you knowingly put raw chicken on a salad and sell it to someone?!!!!!! There's no way they didn't see it was raw, it's literally still slimy. I understand this is fast food but Jesus come on. read more

The food is good the staff is friendly so no complaints here at all from me. Thanks for doing a good job!

Great service and friendly staff. Food is tasty and keeps getting better each time I go.

Their communication between the front and back is horrible. After ordering and paying for the meal that specifically came with Cole slaw, I didn't receive the Cole slaw with my order. I brought my food back up and said I did not receive the Cole slaw. They said they didn't have any left. I asked why they didn't say anything than before I had paid for it. They said "oh we did not know they were out in the back" I asked for a refund of item I did not receive and the manager told me it was only $1.60 and it basically wasn't worth refunding me. I told them to forget it than. I really don't need $1.60 anyway it was just the fact that they did not solve the problem or seem to care. Also, both ice machines were out of ice and instead of refilling it, they gave me ice from the back and gave me like 5 ice cubes. Definitely will not come back to this location. read more

Have good cob salad and chicken wings...salad comes with texas toast and wings better than kfc..

Online it says they close at 11pm if you go there anytime after 10:45pm they aren't taking any orders so they definitely need to change their times if they aren't actually taking orders until 11pm. read more

Great food. Great service. Clean restaurant. What else is needed when trying to get my hands on some damn good chicken fingers. Came all the way from California just to try me some Zaxbys. This is by far the best choice for chicken I've tasted. read more

went to zaxby's to get chicken and fries, went through the drive through. got my food, it was cold. tasted like they microwaved it from the night before ?? went in to get new food and found a mouse ???? got a refund and will not be back read more

Zaxbys - mouse - Fast Food Near Me - Sanford, North Carolina

Might have been the worst customer service I've seen. The app sent us to Sanford Zaxbys even thought spring lake/Cameron was 20 mins closer. The manager told me he had a strict no refund policy and refused to help us out. Would not recommend. read more

Better than ChikFila if you ask me. I've never understood why the sheeple flock there any way. Zaxby's gives you so many choices, great chicken and actual hot sauce!!!! read more

Walked into a lady upset about her order, didn't think it could happen to me, low and behold - I'm writing this to warn you all that whoever is managing that place has managed to run it into the ground with poor training- my order was completely wrong but instead of wasting a second of my life sorting out their chicken , I walked and set myself free of it. Save yourself the headache read more

I think their chicken fingers are great, also this location is always clean and their staff is friendly.

Very delicious boneless wings..and great customer service! I am extremely happy to have one so near home !

just moved to Sanford and have never tried Zaxbys so we went to D/T service was quick and friendly and chicken was very tasty, We both got sandwiches and Texas toast was extremely disappointing .....soggy and tasteless. Fried pickles were fantastic! read more

This is the only Zaxby's I've been to and their food hasn't impressed me during the couple times I've been here. First time I ate here their fries were very overseasoned. The second time they were OK, but the salad (zalad) was just boring. There was nothing "wrong" with the food or service, it just doesn't stand up to other chicken places I've been to. read more

Drive thru is the worst in my opinion. Customer service is OK when they don't mess up your orders.

I get really tired of coming here and being disappointed each time. Have you ever been to a restaurant where the food was great and you can't wait to go back? However, each time you go the food never measures up again. This time was my last...cold fries and chicken that had obviously been sitting for a while because it was so dry and hard it was worse than what I would of made at home. (That's pretty bad) I hardly ever leave reviews so for me to take the time out of my day to type all this, I can assure you, it was bad!! read more

Great place to get some chicken. The boneless wings feel like they come from a bag but the tender's look like they breaded them there fresh. The regular wings are not big like at Buffalo Wild Wings but they do have several flavors of sauce to choose from. They do have the best soft drink machine around. You can get punch, cherry, peach, etc. flavor's added to sprite or Fanta Zero. Lots of combinations available. Very polite staff and a great family atmosphere. read more

Had to wait more than 20 minutes for food, when it arrived it was STONE COLD! And the bacon on my sw was raw!

Was overpriced for basic fast food. Staff was more interested in each other than customers.

Never once greeted, young man at the counter just stared at us awkwardly once he finally came to the POS. After we placed our order we had to wait for the manager who was in the restroom to come override something, after all the inconveniences I asked for extra sauce and the boy tries to charge me but one girl said don't worry about it and handed it to me so that's why I'm leaving a 2 star not to mention the Caesar salad was full of water. read more

I love Zaxby's but my last visit was a bit ridiculous. I got a salad and asked for a side order of regular fries. The guy asked me if I wanted anything to drink which I did and that was a large water. I was told that I would get charged but most places around Sanford charge a reasonable amount for something I can get at home. Well after paying $2.25 for a large water. I asked if I could get Zaxby sauce for my fries and was charged an additional 25 cent. I'll just stick with chick fil a ‍ read more

We love Zaxby.. onion rings are the best and the chicken is always fresh and moist..staff is very polite and the place is always clean . would eat here every week if we could read more

Stopped by for lunch today with the wife for the first time ever. I always hear they have great chicken. This location is brand new. We walked in and immediately see half the dinning area is still under construction and closed off by a large sheet of plastic. It was very crowded inside and there was not enough seating for the number of customers. Several folks behind us walked out due to this reason. We ordered our food because my wife snagged the last two seat table left. She ordered the chicken wings and I ordered chicken fingers. I also saw they had fried pickles so I added that to my order. The food was ready pretty quickly. We started eating and both commented that we thought it would be better considering what we had heard. It was ok. Nothing special at all. We ate and left. My wife started having stomach issues within 10 minutes of leaving. She is still not feeling well. My stomach started to hurt after we got home (20 minutes after we left Zaxby's). Unfortunately, we cannot eat dinner tonight due to how we both feel. Our first Zaxby's experience will most likely be our last. Chick-fil-a is right next door to this location and has much better food. Disappointed! read more

The food is just ok. Nothing special. But they are twice as expensive as their competitors. No thanks, I will drive down the road to Hardee's. read more

My family and I had a very disappointing visit to this location. While the food was typical "fast food", it took nearly 20 minutes to receive our food. Apparently, they had run out of one component of our order, but did not feel it necessary to inform us of our foreseeable wait. When we questioned the staff about our tardy meals, we recieved a half-hearted apology and were forced to wait several minutes more to actually get the food to our table. During our 20 minutes of waiting, we were able to draw several conclusions about this location. 1) Dining in is a poor idea, as we were not the only customers who had a endure long wait times for their "fast food." 2) this location was not properly prepared for customer satisfaction. The drink machine had to be attended to during our visit, which took forever so we had to opt for tea. 3) There was ZERO manager presence here. After voicing our complaints to the staff, there was no "table touch" done. There was no one to ask if we enjoyed our experience and there was no one to even approach with our dissatisfaction. While we completed their survey to make sure that someone knows of their issues, there was no comment box available to vocalize the specifics of our experience. My advice... unless you've got 20 extra minutes to devote to waiting for chicken fingers, go somewhere else. read more