Zaxby's used to be a go to for me. But after last night June 29, 2025, I will never ask for it again. They had apparently run out of containers and put each individual item in sandwich boxes. It was all cold despite being asked to pull up and wait. Ordered tea half sweet half unsweetened, why, no one listens. It's gotten to the point with the cost involved that places like zaxby's should be better. But they are not. I know it's not the best job, but it's just as hard to do a good job as it is to do badly. And last night was bad! The food was not good at all. Buffalo wings smelled funny. The fries were obviously old. And the Texas toast was crushed flat and spongy. It was a total failure and a learning experience for me. Never again read more

This place is nasty and has worst food in the state. Went twice and thought I'd give them one more try. Huge mistake. Nasty food and didnt get extra fries I ordered but they sure charged me for them. Waited in line for 15 minute. The employees are very rude and treat you like your a burden to them. STAY AWAY!!! This place needs to be shut down read more

Cleanest Zaxbys I've ever been to. Best service and friendliest as well. Wish my local Zaxbys in Calera would visit this one to see how it should be done. read more

Why can they never get the sauces correct? I requested one ranch and one tongue torch. I received 1 citrus viniagrette, honey mustard, sweet and spicy sauce and one ranch. I asked at window about the sauces to make sure. Got home to the above. read more

Super friendly service - quick too. But the food sucks. We ordered the Snack meal, a chicken finger plate, fried cheese bites, and egg rolls to go. Got home to find no snack meal. The chicken was cooked well, but really doesn't taste good. The egg rolls were ok. Fried cheese bites were not. I called to tell them they omitted part of my order and the number goes straight to voice mail. I went to the survey site they give you on the receipt and you only get 1200 characters to leave your comments. Will not be going back. read more

This is the new Asian Shrimp Salad from Zaxby's ... burnt shrimp taste awful. The photos speak for themselves. read more

Zaxbys - The burnt shrimp salad!!! Looks very different from the menu photo... - Fast Food Near Me - Oxford, Alabama

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The drive through operator was so pleasant, the food was fresh, and it was an overall great pitstop choice for a quick bite to eat! We accidentally chose the zensation salad without specifying the shrimp (we are catholic and can't eat meat of Fridays during lent). When entering the building to exchange salads, one of the Zaxbys employees opened the door for me and politely greeted me. The Ladies at the front counter were so understanding, gave us our shrimp salad, and only charged us the price difference of the shrimp. To top it off, they let us keep the chicken salad as well (we will definitely eat it tomorrow). Even though it was our honest mistake, this Zaxbys was so accommodating! read more

Tried to sign into the app, but was unable to do so. Tried to order online, but, again, was unable to do so. After playing around with the app and website for more than 30 minutes, I gave up. I have no problems with other apps or websites. My hotel was only 2 doors down from the Zaxbys location, but I wasn't going to give them my business after wasting my time. read more

Amazing service at this zaxbys food was good and service was also very good always love to come to this zaxbys! Bree the manager was extra kind during ordering! read more

The last time I ate there I tried one of the famous grilled chicken salads. Well it didn't go well . I was down for a couple of days. I have not eaten there since . But that's just me not wanting to take the chance again . I sure hope they are more careful on how they prepare the food. I have eaten at Zaxbys many times before. The food was good and if I get brave I will try it again. read more

They are really quick to get you through but they dont give you any sauce like they gave me 1 pack for 2 meals and I said I need extra they gave me 1 more read more

I went thru the drive thru. Food was ok except for the fries. Seems that's a norm...rude rude cashier at the window. Yep, I notified a manager on line. Fast response. Assured me the issue would be addressed. Nothing runs me off from a restaurant faster than to have rude-ill mannered workers. They need to know that by people coming to the restaurant, they have a job...I doubt I go back anytime soon. read more

I ordered two meals to eat in the dining room and one to-go meal for lunch the next day. The wait for the dining meals wasn't too bad. The wait on my to-go salad was uncalled for. After I finished my meal I went to check on my to-go order and they had forgotten to make it. I had to wait on the order to be made and after we were already home, I discovered that it was incorrect. The wrong salad with fried chicken instead of grilled. I have typically had pleasant experiences with this chain but NOT at this location. I asked which tea was sweet and had two different employees tell me they didn't know. read more

Zaxbys - Fried mushrooms - Fast Food Near Me - Oxford, Alabama

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As some people know they remodeled this Zaxbys. A couple months ago I went here for the first time in probably a couple of years. The food tasted fresh and the staff was alright. I didn't experience any problems. read more

quick and efficient service, got my order all the way right! the food was the same as every other zaxbys, which is great. i went through the drive-thru so i didn't see inside but they were quick. read more

Kept seeing these all over Alabama and wondered if it was any good. This location was next door to the hotel we stayed at so we decided to check it out for lunch. Wow, were we glad we did! This is just quick fried chicken but so good! My son ordered the Chicken Finger Plate which comes w/six good sized fingers, Fries, Texas Toast and Coleslaw. Oh and a Zaxby's Special Sauce for dipping - unless you ask for a different dipper for $6.29. I ordered the Buffalo Chicken Finger Plate which came w/all of the above and Buffalo sauce on top of the fingers for $6.79 My son ordered a medium Dr Pepper $1.69 and I ordered an Iced Tea $1.69. For a meal grand total of $18.11 The batter on the chicken strips was light, crispy and tasty. The coleslaw was so good I ate mine and his both! I decided the plain fried fingers were better and next time I would order that way and get the buffalo sauce on side to dip in; that way they would remain crispy. The fries are crinkle cut sprinkled w/season salt. We both LOVED it! Would totally recommend - just know it is a fast food restaurant w/drive thru - but inside is a nice step up from a regular fast food restaurant. After this visit we decided we would try more Zaxby's while traveling to Florida. We stopped a few times on the drive just for rest rooms (not the location above) each location was clean and busy w/customers. Some restrooms offered complimentary mouth wash, fresh flowers and side dressers nicely decorated. read more

If I could give NO stars, I would. I got the limited edition Asian Zalad and the portion was incredibly and ridiculously small and tiny. I won't EVER return to this Zaxby's again. It was like a little "side salad" or appetizer, NOT an entree. Ridiculous how little it had if anything in it. All I can say, if you go to this Zaxby's and have the Zalad, you'll need to trek on over to another restaurant or grab a protein bar b/c you'll still be hungry after that pithy portion. read more

The food is always hot and the service is always good! Today I got the nibbler meal with sweet tea. Oh & you can't forget the Zaxbys sauce. This is a place where you don't have to try the sweet tea before you get it. It's always perfect. Probably the best fast food place around Oxford. read more

Zaxbys - Fast Food Near Me - Oxford, Alabama

This place is amazing. I have had no problems with this Zaxby's. The workers are very very nice and they are very helpful if you need anything. I ordered a Big Zac Snack and I will love you tell you that is was amazing. The restaurant was mostly clean and nice looking. The floors were a little wet where someone spilt something. I would totally recommend. read more

The food here is delicious and I enjoy coming here when I am in town. I will say to check your bag as they frequently do forget to put sauces in after you have requested it. read more

Chicken fingers are delicious ! Cobb salad is yum with honey French dressing! Love the sweet tea!

This location is near an interstate exit and a bunch of hotels, so it's conveniently located for travelers. As most Zaxby's are, it was very clean and well kept. The young lady behind the counter was professional and very hospitable. Even though it was lunchtime, I only had to wait a couple of minutes for my meal. They've also got one of these new futuristic coke machines. It gives you hundreds of options by combining your normal Coke options with tons of added flavors. Pretty cool. The food is as to be expected. It's above par fast food. read more

Do not order online! I ordered a zalad and a drink and it wasn't ready when I got there and then I was made to wait even longer for my food than ALL of the people who ordered in person, at the counter, in front of where I was standing waiting for the online order that I had put in about 10 minutes before I arrived and I did let them know who I was and that I was there to pick up my order (which was apparently when the staff was made aware that my order existed). I was kind, and patient, but why? Why Zaxby's? I like your food, but this isn't good service. read more

This one is not as good but I enjoy salad was not impressed with staff that had outside food n filled seat that should be for customers. Salad I had was not full r pretty but it taste good . read more

Ate here as its next to my hotel. Mostly due to the Zaxbys are decent across the board. I got the 6 piece strips with fries and slaw. I got it to go. Food came quick no major wait. The resturant seems to be clean and nice. The service was good. The food was good. No complaints. Next time i will get a salad as they looked good also. Food was hot and cooked right. Fries were not soggy. Slaw was cold and fresh as can be for a chain place. No complaints. read more

Went in for lunch, cashier nowhere to be found, when she finally came out, she walked away from me to the far register, and just stared at me. I made my order, which she acted like I was intruding, then got my cup and straw, stepped back and made me reach behind the counter to get. I am 6'4, and had to reach fully extended to get. Sat and waited for my order, and watched her serve an African American woman, and she was nice, and reached out to hand her her stuff. I realize that the girl does not like white people, and was a complete RACIST! I will never go to a zaxbys again, and they need to find better help, as treating a paying customer good, and polite should be managed, and obviously it is not. Very bad experience, for my first 2 weeks in Alabama. read more

All I have to say is, WOW! who knew getting togo food on a road trip would take 30 min. The employees are literally sleep walking around the store while customers stand there waiting to place an order. Employees just standing there looking at you, like you gonna take my order or we just gonna have starring contest. overall, worst experience i've ever had in a zaxbys. only if chick-fil-a was open on sundays :) read more

You can tell as soon as you walk in none of the employees want to be there. I ordered 3 meals and all had ZERO seasoning on the fries. I don't know about y'all but the seasoned fries is part of why I go to zaxbys. Then after receiving my order I needed ketchup and I ask an employee standing right in front of me on the opposite side of the counter but she just ignores me and continues talking with a coworker. Eventually the lady at the register sees what's goin on and gives me my fill of ketchup. Not the worst place but to me it's about the little things. read more

This is a typical poorly managed Zaxby's that gets by simply due to traffic off of I20. This place can't even manage their parking lot traffic and I have seen road rage in the lot because people try to cut in line for drive thru ordering. Simply put some cheap cones up in the parking lot and you would have more repeat business. The staff are erratic - sometimes good, sometimes bad and I have received food containers from them thru the drive thru covered with sauce, ruining my shirt. Don't bother complaining to management. They'll call you , send you some coupons and not fix any of the problems. We go to Chicfila instead now. They are just one exit down. read more

Good chicken. Probably the best I had in awhile. Dining area is clean but I took my order to go.

If they get your order right, it is pretty good. If you go through the drive thru especially check your order before leaving. Also, kid's night is Tuesday & 3 separate times, they have charged me full price when it was supposed to be discounted. Then if you go inside to have it corrected, it will take forever. read more

This place has good food, great service, and clean facilities. My family and I prefer the chicken at this place over Chik-Fil-a, which is saying a lot. read more

Very nice fast food chicken place. The club sandwich is awesome! Grilled chicken breast seems fresher and juicier than at other fast food joints. Excellent fries and friendly staff. If in the mood for a chicken sandwich, I highly recommend. read more

I want to start off by saying that my wife and I never write reviews. However, after tonight I felt this was warranted. The food was good but the service at the drive thru was AWFUL! We are locals and eat here often but the attitude of the staff has been heading south. If rude staff with attitude offends you DO NOT GO HERE! Try somewhere else where they appreciate your business like Chic Fil A, Struts, or Jeffersons- anywhere but here. Just a rude bunch of people who do not appreciate your business, read more