This Zaxby's is the worst!! I downloaded an app last Saturday since the drive thru line was so long due to the pandemic, with the possibility of using the curbside service while in the line. By the time, I completed the profile and added my card, I was next in line. So on Tuesday, I received an email saying that I have a free sandwich meal since I did that. My son said Mom you will love it, so I decided to get dinner there that night. I ordered my food that came up to $33 & change. When I get to the window, I explained to the young man that I had a free meal. He asked me to see my rewards on my phone, he scanned it and said that the sandwich didn't come off so he needed my card. I gave him the card, he swiped it for $21.20. I when home to eat, I notice the container with my fried pickles only had 10 pickles in it. I was very upset about that as well as the next day, I check my bank only to see where the app called Level Up had charged my card for $25. So I called the store to my surprise to learn that there phones are broken & she couldn't hear me very well, so the store manager Miranda had to call me back on her personal cell phone. They can't get there phone fixed? What a mess. Never will I go to this establishment again. So on the call, I explained to her what happened, I let her know that the amount of food I had gotten clearly didn't cost $46.20, she said no problem, you can come anytime, bring your receipts and get your refund. So later that day, I get to the drive thru, they gave me the fried pickle replacements I showed her my receipts, the app transaction and on my bank app where the 2 purchases were made in my account. After 10 minutes, another young lady asks me the same questions & to see everything again. I had no problem showing her, she says one moment, after waiting another close to 15 minutes, another young lady comes to the window to ask me to come back tomorrow to speak with the GM that would be there from 8-5. I was like, why, when I showed everything to you and this is such an inconvenience. This young lady pissed me off to say well, some customers don't know what they are talking about. I was like, are you trying to insult my intelligence? I was pissed off. I let her know that I have to work the next day, same hours as when the GM is there. She said you can call instead. I called but of course there phones wasn't working so I called the young lady Miranda's phone to leave a msg. She called back at 10:20am to say that she will have the GM call me back. I never got a call back. I called corporate to file a complaint and now it has been 3 days and I still haven't been refunded. But I will never eat at Zaxby's again. The customer service is crap and you best believe I will be back there today. This time I will get my money back. read more