This place is always suuuuuper busy and always has a line around the whole building. Service here is very slow so plan on waiting in line for about a half hour. I have been here 2 times and both times were very slow. I do really like their chicken fingers. I got double cole slaw and they should at least put them in the separate areas so it doesn't mix and make the chicken soggy. If you pay extra for sauce, you only get a half a cup for what you pay for. They advertised on the window and numerous signs about a cookie butter milkshake which you have to pay extra for... just for them not to have it. Skip the avocado ranch sauce, nothing avocado about it. read more

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salad portion was small lettuce was wet Services always inconsistent you never know what you're going to get. When it's good it's great when it's not it's horrible. Make up your mind.!!! read more

Similar to a Raising Cane's franchise. It's a good fast food restaurant. The service was good too. I forgot the name of the guy who took our order but he explained the difference between #1 and #2 as it was similar. The noise level was quiet. Dined inside with the bf and there were like less than 10 people inside at around noon ish time. Of course, there was some competition with the other fast food around the area. But you can either sit and dine in or take a drive thru. I chose #2, 4 chicken tender-fingers with toast with fries and coleslaw and a zax sauce. read more

Zaxbys - #2 , 4 fingers with toast, fries, and cole slaw - Fast Food Near Me - Morristown, Tennessee

A friend and I tried the highly advertised Lemon pepper chicken sandwich combo! The chicken tenders were over cooked, too salty and had very little taste! The fries were too salty and had to much seasoning! It was a terrible meal and I highly recommend against getting this meal! I will never, ever, try this meal again. This was the second worst meal I have ever eaten at a Restaurant. The worst meal I ever had was at Zaxby's Morristown about a year ago when I had the Chicken Breast Sandwich that was undercooked and still raw! read more

Not handicap friendly on in the building. The service here is great they correct any mistakes on order when we requested the food is super hot and fresh. They play music overhead, which is good makes the place more vibrant and we always get the big Zack snack the place is always clean inside and organized, we repeat customers read more

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The 2 young ladies we had, who took our order and then initially handed us our card back, were pleasant. At the window we were(politely) told that next time if we wanted to make things easier on ourselves to call ahead. But then a young man who i assume could have been the manager, told us to pull forward and it would be a while. Our driver double checked something about the order, and this man rolled his eyes at her. They acted very rude for a FOOD SERVICE store, who had food ordered from them. Parties happen. Big groups blow through. The man's attitude was easily the rudest. I dont think the women cared as much. Wont be coming back. read more

Had to pull to the side to wait for this shit with no one else in line i swear everyone here is high all the time. read more

Zaxbys - no bc wtf - Fast Food Near Me - Morristown, Tennessee

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I got to the car wash washed my truck and wanted my favorite food and we'll I went. I ordered the food I was so hungry I didn't even look at it. well I got back to the house and he'll felt like I couldn't breathe or move really, I'm just feeling really sick. it's the only thing I ate today. and that's not usual for me. pretty sure I got food poisoning. last time imma go here considing all the other bad experiences I've had here. read more

Read my reviews. It's like a roller coaster here. I'm beginning to think there are management changes causing the inconsistency in quality. I visited June 19th and the Zalad I got was something you would find at a gas station on a Tuesday night. read more

Ordered 3 meals, they forgot 1, only gave me 1 fork & 1 napkin for 3 meals & zaxby sauce has hole in it read more

Zaxbys - Hole in zaxby sauce - Fast Food Near Me - Morristown, Tennessee

This place has the absolute worst service I have ever seen in my entire life. Tonight my husband had to wait 20 minutes to order only being the third car from the intercom to order! Then he got to the second window and has told to pull to the curb to wait 30 minutes!!! I'm irate right now. The drive through lady was so rude too, I heard everything she said on the phone. The only reason he got his food is because he walked up to the door and knocked after calling for the third time no answer?!? THEIR RESPONSE: "no one wanted to bring it out" are you kidding me!!!!! People I've worked in fast food and you people just don't give a shit. No one should support this place if all they want is our money and to be ass holes. SHUT THEM DOWN. They'd care if it meant there job. Must be poor management read more

Garden Blue is wonderful. The garden salads are hidden. You have to ask for them specifically. The staff is nice. I have a better experience at this one every time we come than the one next to Walmart. read more

Zaxbys - Fast Food Near Me - Morristown, Tennessee

Stopped at this location after coming into town to visit worse service ever....... 10 people working no one in lobby and they still couldn't get order right or even help you. never again had to go back 3 times never again read more

Zaxbys fowls Ball--again! WHAT ...No Cole Slaw? Drink machine had very little choices and the chicken tender dinner was without slaw...tables were mostly unclean.... what ever their using there is STICKY...at least my table was. Com'on Zak your lettin the KY fried win again. read more

I decided to try a Zaxby's Grilled chicken Sandwich and much to my surprise the sandwich was delicious! I Came back two more times hoping to get the hot and juicy Sandwich like I had gotten previously. Both of my next experiences weren't so good. On one trip my Chicken was actually Cold to the touch. The thing I don't get is that Zaxby's claims that they aren't fast food so you may have to wait. You are correct Zaxby's. I have never received food that bad at McDonald's. read more

Food was good. Service was horrible. Staffed by teenagers who could care less about what they are doing. Staff was loud and talking amongst themselves while making the customers wait. read more

Horrible service. Girl at the window had no clue what was going on. They didn't have our food prepared yet, so we were told to pull up so someone could bring it out to us. It wasn't like we had a huge order; just 2 meals. 15 mins later, 4 cars have gone through the drive thru and we STILL did not have our food. We had to go inside and ask where our food was. The order was wrong. I never write bad reviews, but this experience was horrible. read more

I love zaxbys and today I got to go in the one in morristown but I am never going back to this one . Mine and my moms cups had black stuff all over them it looked like dirt I was so disgusted. Also it looked like there was a whole piece of chicken in my salad and the sandwich had a rotten looking piece of lettuce. We were really far away by the time we noticed. There was nothing good to this visit. read more

Horrible. I get its not "fast food"...but a 20 minute wait? Seriously? There were 4 people ahead of me. Are they crafting each meal one at a time? What is going on in there? Staffed by kids who don't care or are inept. I couldn't seem to stand anywhere that wasn't in the way of some obese family hobbling around, looking confused, gripping trays loaded with food. The floor was filthy...and wet? Why was the floor wet?! Finally got my chicken tenders. Mediocre at best, definitely not worth the effort or the price. Very disappointing experience. Will not go back. read more

Greeted by two girls who looked like they were 13 years old and have never smiled in their lives unless they were at a Justin Bieber concert. Ordered 2 grilled chicken sandwich meals with honey mustard on the side. Received 1 chicken salad sandwich and no grilled chicken sandwich meals. Pointed out the mistake to the staff and they replaced it with ONE grilled chicken sandwich with the honey mustard ON the sandwich instead of on the side. Pointed out that we ordered TWO of the sandwiches and they then tried to charge me another $7.00 plus for the extra meal (which we had ordered originally). By this point I had been there for over a half hour. When I suggested they complete the original order (correctly) without charging us anything else the manager came out and seemed confused that we would suggest that. "So you feel we should give you the grilled chicken sandwich meal for FREE, is that what you're asking?". I maintained that I felt it was appropriate and he reluctantly agreed. The resultant chicken sandwich was burned. I will never go back. read more

We really like Zaxby's food and eat there often as it's near our home. However, over the past few months we have tried the online ordering service for this location and it simply doesn't work. All three times our food has not been prepared when we arrived. Tonight as a final straw the order had not been received and had to be fully prepared after we showed our printed receipt from home. This is really a nightmare. We will continue to stop in occasionally either through the drive-thru or eat in the dining room. Don't waste your time with an online order; you will get your food quicker by ordering through the drive-thru when you arrive. Additionally, although the website clearly states you can pick up the online order through the drive-thru, we were required to come inside to pick up the order the first time and haven't tried that again. read more