Food is always pretty good by the environment inside the restaurant is getting worse. Floor was full of napkins , straw wrappers and small pieces of food. Waste was overflowing. Many of the tables were not clean. Appears the staff doesn't do any cleaning. read more

In general, our visit was actually great however major point deduction because the restaurant is called Chipotle. They should always have plenty of CHIPOTLE Tabasco sauce. They did not have any, and did not have any of the new Chimichurri. The positives: Entry and Ordering: We were greeted upon entering and were able to order promptly. The entire team was very nice and engaging. The food was hot and looked great when ordering. Again note: they did not have the chimichurri they've been advertising and weren't going to have any for at least an hour. The Food: all of the items we had (two bowls and one burrito, along with chips, guac, and queso) were all excellent. The restaurant: It was clean and when we came in, there was plenty of seating. As we were finishing, someone came over to check on us and even offered to take our trash/bus the table for us. In general, this was a five star visit but when you don't have chipotle hot sauce (which is really the reason I come), you just can't be five stars. read more

Chipotle Mexican Grill - Build Your Own Burrito Bowl (chicken with green medium salsa) and added Side of Guacamole - Fast Food Near Me - Morristown, Tennessee

I did a mobile order and it said that it would be ready in 10 minutes. I was there on time. There was one person in front of me waiting at the window for the employee to come to the window. It looks as if there is a dedicated employee for pick up orders. I definitely recommend IF you do order here, which I don't recommend... that you do a mobile order. But problem being is your order won't be accurate. There was things missing from my order, it wasn't a full portion as you would get in store, I had to sit in the drive-through for about 10 minutes before the girl came to the window AND my whole order was COLD. Yes even the meat was cold. Won't be back to this branch. read more

Chipotle Mexican Grill - Ripoff, COLD food - Fast Food Near Me - Morristown, Tennessee

Not all chipotle's are created equal. $37 for two bowls with frozen pico and guacamole. Very disappointed. read more

Chipotle Mexican Grill - Frozen pico and guacamole - Fast Food Near Me - Morristown, Tennessee

The menu should include heat ratings on food. Ordered via DoorDash and did a kids quesadilla with chicken, pinto beans and brown rice. Totally inedible due to spice level. They call it brown rice, but it isn't brown and tastes more like a lime rice. The queso blanco is too spicy to eat and came with lime chips that are inedible. No silverware or napkins with order. Sad read more

Order a child's Quesadilla, which was put on the grill and forgotten. They remade it. Some how a child's meal ($6) totaled almost $10. My first and last visit to this location. read more

The restaurant was filthy. Food all over the counter, garbage over flowing, pop and ice all over the counter, all 4 napkin dispensers empty. I'm visiting from Indiana and this is the crappiest Chipotle I've ever been in. Definitely will never go back. Got 2 bowls that where so chinsy on ingredients that both bowls could have fit in one. Took my mom here cause she's never had it before and thought she would enjoy it. I was wrong. Something was so overly spiced it was to hot to eat. We got chicken. Ask for a few soft shells and when I got home found out they gave me nasty hard shells. All I can say is if you want to be disappointed go here, otherwise spend it somewhere else. read more

Crappy service, everyone had an attitude the guy who charged my cc was clearly high with dirty fingernails and and hygiene. When I got my burrito back, I took one bite of it and realized that the rice was undercooked and the chicken was cold. I didn't wanna wait any longer so I asked for my money back in which case they told me I needed to wait so I did only for them to tell me to wait longer when I said no they threaten to call the cops. Too bad Tennesee had to ruin another establishment. read more

Is the food coming out of the employees' paycheck? Why when I ask for extra it's just a normal serving size. STOP TAPPING THE DAMN SOUR CREAM AND GAUC SPOON! read more

Ordered food online at 6:00 and got in line at drive thru at 6:40 to pick up. There were five cars in front of me. It took 1 hour just to get to the window. No apology. Food was not hot or all that good. read more

Spent $60 on two bowls. Asked for extra meat. Ask for queso. asked for guacamole. Our bowls were half full and they didn't give us anything that we asked for. Food was cold. Won't be ordering again anytime soon. read more

My husband and I decided to splurge and try this while its new. I think we were too late. Rice was steaming hot. The chicken was not. We had burrito bowls. The food barely was taller than sides of bowl. The tables, counters, floors dirty. We have been to many Chipotle restaurants and the only ones we will go back to are in Bristol and Pigeon Forge. Disappointed again. read more

The servers were rude and unhelpful. The price was outrageous and every table but one was nasty. I won't be back.

I ordered a steak bowl with guacamole and asked for a water cup. When I got my order I noticed that I was given a small amount of guacamole. It wasn't even a full scoop. I brought this to the attention of manager and she couldn't care less about my concern. I looked at my receipt and noticed that I was charged for a drink and asked for a refund. This also happened in front of the manager, and she didn't have the professionalism or decency to apologize. I saw the reviews for this location and they are not good. It appears that the ownership or management are not too concerned about the comments. I will not be returning to this location. read more

There have been several issues here, starting with pits in the guacamole. You have to take that out. Next, the portions can be wildly different, I honestly don't mind as long as you don't put an insane amount of sour cream on small portions. Most recently, however, this location is horrendously slow. I sat for 30 minutes watching ONE employee make 6 burritos and ring them up herself. The line was so long it was around the inside of the building to the door, and several groups of people left because it was so incredibly slow. There were other employees who didn't seem to be doing much to help either. It appeared that they were in no rush and didn't care that this was happening. Just a poor experience overall. read more

Ordered a catering order friday for saturday pick up, they didnt find the order and said nothing they could do even after i showed them the email confirmation. WOW !! so after 5 days and numberous emails to their corp office I got a refund and a sorry but please shop again for your catering needs LOL NOT gonna happen. Dont even call this location on the phone you will only reach an auto bot that will not tranfer you to a real person. read more

I don't know how this place will last. From the outside it looks great. We as a family were all so excited to eat something new. Let me tell you. The place was filthy! We walked in and there was trash all over the floor. I tried to just brush it off thinking that maybe we missed the dinner rush. NOPE. Not the case. The actual kitchen was disgusting! There was old food on the floor, the grill, trash was overflowing, looked like they had made meal after meal and not wiped up the prep space one time that day. The sad thing is the employees were all walking around like they could have cared less. I ate maybe 1/4 of my burrito and honestly I wish I just would have walked out. I wish I would have taken pictures because my review won't even be able to do it justice. Nasty! And we won't be going back. read more

Terrible service. The worker that had pink hair named Christina or whatever needs to be fired. Escort off premise. Pink hair which is super unprofessional. Said she wouldn't serve us , extremely rude service. never coming back because of her. My facebook group, living in morristown, will be hearing this. Food was hard and brittle. read more

Me and my wife went to eat there this evening and I wasn't impressed .. expensive and it wasnt like the one in Johnson city tn. the options to put stuff on my burrito wasn't there like the one in jc. food was decent but I just thought it be little better than what we got for the price read more

horrible employees. order chicken bowl they take 1 spoon of chicken and then start shaking the spoon to get chicken to fall off. they want to give you a bowl full of rice read more