I wanted to say that my food was really good and my experience was amazing. The workers were nice, respectful, and got my food ready very fast. My food came out hot and fresh, and everything tasted great. The chicken was crispy, the fries were seasoned perfectly, and the sauce was my favorite part. Everything was ready fast and made really well. Thank you for the great service. Keep up the good work! read more

It's taken an hour for them to get my DoorDash order. This is ridiculous. It should never take this long

Visited the men's bathroom and the soap dispenser had no soap and was not working. Neither did the paper towel dispenser. I had to go into the ladies restroom to get paper towels and the soap dispenser was not working in there either. How are the employees washing their hands ? I'm concerned, there wasn't a lot of people in the restaurant so I don't see why the employees could not check the bathroom from time to time for its cleanliness and operation. read more

The chicken tacos are awesome! Both kinds. I also got sot delicious chicken tenders that was awesome as well.my ordered of fried pickles was overcooked that is why I deducted a star. This restaurant is clean and very efficient. God Bless all my fellow foodies Always. read more

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Took 20 minutes in the drive thru. They really need to shut down this location. The slowest Zaxbys in all of Charlotte

I literally just walked out of the establishment. My daughter and I literally stood in front of the cashier and 3 of them came in front of us and didn't even addressed us or ask for our order. It's like we weren't even there. 4 staff members and 2 cooks and not even a hi or welcome or what would you like to order. read more

I go through the Zaxby's drive thru a couple of times a month. There salads are really good and I love that all of the nutrition is published. My recent go to is the house zalad with buffalo tenders and light ranch. Their Buffalo tenders are so good! Sometimes I'll order a side of the torch tenders and a side salad as well. The drive thru moves fast and the cashier is always friendly! read more

Zaxbys - House Zalad with Buffalo tenders - Fast Food Near Me - Mint Hill, North Carolina

The food was terrible. The cold slaw wasthrown loosely in the box as were the chicken tenders. Will not be back.

Been many Zaxby throughout North Carolina, has to worst. I placed my order at register, so I expected my tenders be fresh, crispy, hot, and juicy. The breading on tender was hard, cold, soggy, and chicken dry as desert. Hard as beef jerky. Old food. They had stacks of online orders already made waiting for pick up. Im sure they just gave me one of those. Took two bites and throw out that shit. Fries were hot and crispy. Out 100 times I've eaten at any Zaxby. 3 times food tasted old, this location claim 2 ot them. Now I had had great meals at location before but serious july 22 was awful. read more

Ordered online to pick up through the drive thru, it said it would be done in 12 minutes after waiting over 30 minutes they told me my order hasn't been made yet that I needed to pull around. I was laughed at by the drive thru guy. I will never be back here again read more

I placed an order on line with Zaxbys on 8/27/2024 for pickup at the store. Upon arrival at the store, I was told they had no salads. They also couldn't give us a refund to the debit card. We were told to contact Zaxbys to get a refund. I have contacted Zaxbys at least 3 times with little to no response. The last response was approximately 3 weeks ago. All prior contacts have never been acknowledged. The one contact 3 weeks ago, I received an email saying I would receive a refund to my account for the purchase price. I haven't received this refund. What do I have to do now to get my refund? We will not be visiting your establishment in the future. This is the 2nd occurrence of visiting the store and having a problem with no resolution of refund. I wouldn't know how the food is, we never get whatever we order. Very poor customer service by location and on-line site. read more

We ordered 2, 4 finger plates and 2, 5 finger plates. We got 2, 3 finger plates and 2, 5 finger plates. Not to mention the chicken was dinky! One of the pieces was the size of my thumb! They gave us way less than we ordered! My recommendation: Check your food before you leave!!! Oh plus we had to wait forever for our pathetic pieces of chicken!!! read more

Everything needs to improve at this location. Slow, slow, slow. How can a fast food restaurant run out of French fries? Poor management for sure. I will get my chicken fix from the place where it is their pleasure to serve from now on. You should too!! Pathetic!!! read more

I have tried this Zaxby's and many others several times and walk out highly disappointed and furious each time. The food is just okay and the service is terrible. The staff is more concerned about their own conversations than helping anyone. It's very common to have your order served incorrectly then have to wait for ever just to get help. The floor always have trash and the place just looks dingy. I'll never go back. read more

Went through the drive through and they forgot 50% of my order. The food tasted stale that they did give us. When calling the store 5 times about the missing food, the lines were "busy". Called corporate who sent an email to the local store and gave us a $5 voucher to be used in 7 days. Manager got back and said we had to call the same day for a refund, but we did call... 5 times! This place is a joke and the management is an even bigger joke, horrible customer service. read more

So tired of my zalad never having fried onions. The 1st time, I was thinking they ran out and failed to tell me. 2nd time, I checked menu online, yep still on menu. Called and informed them about the 2 times. That was last month. Now it is a month later gues what was not on my zalad...fried onions, oh but it gets better. Now the cheese was reduced to scant. Hello, there is a grocery store within walking distance! These zalads are expensive. I now stop at the grocery store (next to you) and buy ingredients for salad. Much better anyway read more

This is the worst zaxby's around. Unfortunately it's the closest to me. Food quality is good if you can get past the bad service and how long it takes to get it. By then is it worth it though? With less than 5% of the volume Chick-fil-a it doesn't seem that hard? Like the gentleman at the window said have him just pull over and wait, he can't be in front of the window that long it will mess up our numbers. That's that great service touch!! read more

If I could give them 0 stars I would. They have the worst customer service of all time. I walked in yesterday to order food was standing in an empty line at the counter for about 5 minutes. One of the workers looked at me and then carried on with what they were doing. I was never greeted by anyone they were all too busy dealing with the drive through and other things to worry about the 1 person they had inside I guess. I've worked in food service so I understand how things work and that you have to meet certain drive thru times for service but the number 1 priority should always be to take care of the person standing at the counter, it should never be to do other things. I walked out and went to chick fil an after my order was never taken. I go to this Zaxby's frequently the service has rarely been good, this is the last time I will ever step foot in this Zaxby's. I'm not one to complain or write bad reviews because I understand that things aren't perfect all the time, but the number 1 rule of food service is to always take care of the customers in front of you, when a customer walks in you greet them and take their order especially when they are the only person in line. Management needs to a better job of getting customer service right at this location. read more

I would leave Zaxby's one star. Awful stuff, bad customer service but the food is terrible. This place was empty and now I understand why. If Zaxby's does not change, Chick Fil A will knock it off. read more

This is by far the worst Zaxby's that I have ever visited. The housekeeping was not good, there was paper on the floor in the service area, no paper towel in the toilet. The wait was unacceptable. We stood at the counter to place our order for more than 5 minutes before somebody was even in the area. Another customer had to leave the drive thru and walk inside to get her order right. We did not receive cutlery or napkins with our order. I waited at the counter another 5 minutes or more to ask for them. The food was alright but the boneless wings were a bit on the anorexic side. I have been to at least 10 different Zaxby's in my travels...I WILL NEVER COME BACK TO THIS LOCATION. read more

Indifferent staff. Manager walking around on his phone ignoring customers. Cold, nasty food. Not wasting my money here again. read more

Extremely slow and poor service, and the chicken was barely cooked enough to be eaten safely by a human. Believe the other reviews, I can now understand why the parking lot was empty while I was here. Save yourself the 20 minutes and just get Chick-fil-A. read more

Super salty both the sandwich AND the fries. Not one napkin was in the bag 8 pickle slices on one sandwich and none on the other ! ! ! read more

Just went through the drive thru and bit into a RAW piece of chicken. What makes it even worse is that I had to wait 10 minutes on this sandwich to be made. Will NOT be coming back to this store . read more

Zaxbys - Raw chicken - Fast Food Near Me - Mint Hill, North Carolina

I went through the drive thru today and the general manager was very rude and she had an attitude when I got to the window. The bad thing is I have some friends from school that work for this zaxbys and not too many of them like the job. A lot of them quit after their first two paychecks and they go off to find bigger and better things. Too bad zaxbys is good but the experience at this location is horrible. I don't usually write reviews on yelp, this is my first but I would definitely give it no stars if I could. Terrible!! read more

Couple times I've tried Zaxby's and all the times I've tried it I've been satisfied with my meal.

I found out today that Zaxby's has stopped carrying the black and blue salad it was my favorite. why would you stop serving your best menu item just to serve mega amounts of carbs. hope you go out of busines. read more

0/10. Awful service!! The dining room has been closed since COVID. The drive thru only serves 1 customer at a time. The employees are NOT friendly. The guy didn't even speak. He just stuck his hand out for the card and then gave us the wrong order. Cold food, no straws, wrong drinks, no sauces. Yikes!! read more

To the people who said this place has improved - what were you paid? $40 for three meals and a kids meal! Took about ten minutes from ordering to get our food with the dining room practically empty and still the hottest thing was barely lukewarm. One of the meals cane with the wrong sandwich and the replacement took another five minutes - cold. The batter on the white cheddar bites was so thick that the cheese on the inside was cold and uncooked. Vegetables on the sandwiches should have been thrown away yesterday. Not a good experience. Not coming back. Not sure how this place can remain open (whiteboard visible from counter detailing the $448 lost so far this month). read more

Just trust me - and skip this Zaxby's. This review is a cumulation of 3 or 4 visits recently - hoping that I just hit a bad time but no - this Zaxbys is beyond horrible. The food is gross. The wait is long. And if you do visit - check your bag - there is definitely something missing. Corporate if your listening - this Zaxby location is a huge problem. Nasty Nasty - beyond conscionable. read more

there food is always good, & hot , there service is the best there always kind & mindful! there very fast on orders & the general manger is the best there & super sweet. love this zaxbys in mint hill! read more

Good food clean restaurant not much more you can ask for. Staff was nice was faster than most Zaxby's I been to.

Horrible service from general manager. Was told one thing by a "manager" as soon as we get up there we're told something completely different and we're immediately talked to as if we were lying. Won't ever be coming back here. read more

This place needs help badly. It has the market it is the only restaurant of it's kind within 8 miles. But if you read the comments on-line the customer service SUCKS! I love Zaxbys so does my family how ever every time we go through the drive though they get the order wrong EVERY TIME! I went just yesterday I used the order a head on line 6 piece with pasta salad and french fries the receipt they gave me agreed that's I ordered but what did I get cole slaw and pasta salad no fries. And 6 tenders 2 were the size of chicken nuggets and this is also a constant problem I pay $10 for chicken I want 6 full pieces of chicken. I mean come on the menu isn't even complicated but even if it was wrong every time. The last time I went I got 4 pieces of chicken not 6 and sometimes they are over cooked it's just very frustrating! read more

Zaxbys - Fast Food Near Me - Mint Hill, North Carolina

If I could give this location zero stars I would. I haven't given this location chance after chance to prepare my order properly and to give me what I paid for the last three times that I've gotten my order either has been repaired incorrectly or had missing items. Employees don't give a flying rats ass about customer service and obviously the owner operator does not either. I would avoid this location at all cost unless you enjoy getting ripped off, zaxby should close location read more

This location has come a long way. At first service was so bad and sooo long. But now it seems much better. The food is always hot and good. Very rarely do I get a batch of warm tenders. Surprisingly too the wings are good. Get them plain with sauce on side. read more

This Zaxby's is the fastest in Charlotte, and the customer service is always great! Employees are friendly, and never have an attitude. They also gladly correct orders when they do mess up, and have offered me free cookies as well. read more

Rushed to get here 15 mins before closing and I was told they didn't want to make any more food and that they were closed! Horrible customer service! read more

I've always had great service at this place. Once my card wouldn't read so the manager bought my lunch. Most people would just stare at you awkwardly when this happens, but she went above and beyond. Two thumbs up for sure. read more

Customer service was great, food wasn't. The didn't even have kids chicken nuggets!! I don't recommend, PDQ is way better