Today, I ordered a kid's meal, and a house salad. The salad was delicious, however the fries and the chicken in the kid's meal were cold, I don't mean room temperature, but COLD. I phoned the restaurant numerous times, and someone continued to pick up the receiver, then hang up. It was not busy. When I arrived, there were 2 gentlemen behind me inside. I do not understand why the food was cold. NEVER experienced this kind of service before!! read more

Everything was hot and fresh, but the fries were extremely SALTY. The service was quick and staff were kind. My order was fulfilled accurately with all requested condiments. I went through the drive through and the parking lot was clean! The building appeared clean from what I could see. I will definitely give them another try! read more

Zaxbys - Traditional Wings and Thingz Platter - Salad Near Me - Memphis, Tennessee

I wish there was a way that I not select a stsr at all. How do you always seem to mess up my order? Is reading really that hard? I asked for a six piece chicken tender plate with a large seasoned fries and Cole slaw and a large Stareberry Fanta. Only to recieve six cold ass tenders, three cold ass toast that I didn't as for. No fries nor any Cole slaw. I could understand if this was the first time you all have messed up my order, but this the third time. How sad and unprofessional can you possibly be? $30 worth of food to only receive the bare minimum. Yes, I'm one dissatisfied and pissed customer. read more

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I love their grilled chicken phillys! Their grilled chicken salads are pretty good too. I eat here alot on lunch breaks. Service is acceptable. Clean and nice inside, as well. read more

The chicken bacon ranch quesadilla was terrible. I asked for a combo they asked me did I want to add fries because the combo only comes with a drink. So how is it a combo ? read more

The restaurant was clean, staff were friendly and food was hot! All ingredients to make up the recipe for a good place to eat!

All I can say is this is ridiculous. You are an establishment and you're not accepting cash. What about the people whose cards get stolen and they do not have a bank card due to the weekend and then there's no way to get out of your line so you're stuck there a business it does not accept cash read more

There's usually always a line but it's that more likely that all food is hot and fresh- during lunch if you're in a hurry it might not be the place for to get in line unless you have extra time for your lunch break. I do like that despite the line longs the orders are correct, hot and fresh. I'd gladly wait for yummy fresh chicken... Lol wouldn't you wait too?!?! Just like I'd gladly wait for fresh hot French fries. Let me take you though what I ordered: Chicken tenders kids meal Wings and things Chicken club meal My order came with that tasty Zaxby's sauce too!! Including fries, toast and beverage. By the way, their fries are wrinkled Fries with seasoning (sprinkles, added on top Y'all now on that Wings and Things meal - I selected a sauce called "Tongue Torch" and it was so gooood! It's like a step up in heat from typical mild sauce. Applauding the ratio of sauce to wings!! Way to go!! read more

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Great food, but go inside, the drive thru is slow as molasses. We were in town for the holiday week and wanted something familiar. Quality great, staff friendly, just a slow drive thru experience on the first day. Went back 2 days later and went inside and it was awesome. read more

Service horrible. Asked for 2 orders of 10 Traditional Wings. No wings ready was told it would be a 20 min wait. Come on Zaxby all u service is Chicken how are u asking customers to wait 20 for a product you service all day. read more

Online says they close at 10 on Tuesday's, their door says they close at 10 on Tuesday's, however the employees just take this as a mild suggestion. Drove up at 9:40 that night, the whole staff was outside smoking in a circle and one of them had parked their car sideways across the drive thru preventing anyone from coming up. Also contacted the manager of the franchise through a zaxbys survey detailing the experience, his response was "yeah sorry labor shortages". Which would make sense, except they were well staffed- they were just all smoking blunts in the parking lot. Guess that's just Memphis for you. read more

Zaxby's oh Zaxby's where do I begin! Ok, ill start with location. It is in the heart of Memphis in between downtown, East Memphis , Midtown area. Of course, Union Avenue is always busy, but they do an excellent job of providing fast convenient service. The food is always good and seasoned just right! The bread is so buttery and good, the fries are always seasoned to perfection, and the wings are always moist and tasty! When I ordered takeout the other day I parked and ate it in the lot! Lol, I may as well dined in. The price point is feasible. Right now they have a $5.99 deal with a fair amount of options. You get a drink, fries, bread, and of course a chicken item. I would definitely recommend this location! The service is always friendly! read more

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I placed my order with the restaurant at 7:04 pm and did not receive it unit 8:40 pm. I was not contacted about the delay and when I called the Doordash employee they advised that they were at the location waiting for my order. Which means they lose money dealing with the restaurant's tardiness. I called Zaxby's and the call taker stated that they were out of flour and were waiting for someone to bring them the product. The food arrived cold still and reminded me why you never Doordash fast food. read more

Felt this location had a lot of kids, Everyone was playing around in the front while one guy doing his job in the front. I watched the guy that making food in grill playing with his phone with his gloves on and squeezing out a towel, that start back making an order without changing his gloves. I can't make this up. Maybe it better service in the day time. read more

Horrible service. Typical Memphis fast-food laziness. We stopped by on a Saturday afternoon and there was 1 cashier and a line of 15 people. When the line did not move at all after several minutes, we left. Avoid this place. read more

My first time trying out zaxby because I'm from the west coast and i gotta say it doesn't live up to the hype. The service was slow and by the time I got my meal my fries were cold. I expected more. read more

Zaxbys - a chicken sandwich and fries - Salad Near Me - Memphis, Tennessee

Avoid at all cost...... employees don't care, wonder if the owner knows what's going on there??..... I'd be outraged that my business was run that way......After a 30 min wait, ordered a 20-piece chicken tender at drive-thru..... was told we could only get 10, because all the cars behind us might order the same, and there wouldn't be enough......How about you drop some more chicken???......lady at the window was a joke, the way she spoke to customers was amazing....... Typical Memphis fast food restaurant, dealing with BS lazy people. read more

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Zaxbys - Salad Near Me - Memphis, Tennessee

This location needs some TLC. Sanitation is DEFINITELY an issue here. Tables and booths were sticky with residue...in fact the bottom of my leggings were sticky and disgusting when I got up to leave. A table nearby was covered in trash as well as the floor and it was never cleaned by any of the employees. I watched one employee wipe down a table NEXT to the messy one, but never bothered to clean the table with the actual fries/soda everywhere! Additionally, trash in the drink area is overflowing with wrappers, the ice machine was broken and flooded with melted ice, and the soda machine was pumping out diluted soda. The last time I was here, I went through the drive through and we sat STANDSTILL for 15-20 minutes before backing out and going elsewhere. After reading some of the reviews it seems like this complaint is shared by many others. The fries are also soggy. Clean up your act, Zaxby's--literally! read more

Always end up paying for extra bacon on my Cobb salad & NEVER get it if I'm paying for extra.. I need EXTA read more

Zaxbys - Couldn't even get a full piece ‍ - Salad Near Me - Memphis, Tennessee

Since this chain is not on the West Coast, I had to try it. My friend, her kids and I were here on Wednesday afternoon before the Grizzlies game. My friend's daughter raved about this place and I must say that she was right. I ordered the strips with the zaxbys sauce with fries. It was very good and very filling. I wish that they would come to the West Coast; because, the closest one is in Salt Lake City. read more

We ordered via the DoorDash app and apparently whomever took those photos has not seen what is flung out of the door from the actual kitchen. The tea was the only thing we all agreed was decent. The fries were soggy with grease, not crisp like one would enjoy a crinkle fry. The chicken strips were child sized. We ordered 3 sets of the 6 piece and our boys were still hungry. Not typical. We ordered 2 sandwiches and they were average in size but again, soaked in grease. The Cole slaw had more vinegar that I care for and the toast (why is toast a default side on a meal which also has default fries? Just odd) the toast was average. Would be well suited for a freebie with ...well nothing on their menu. We likely won't order again. For $40 it just wasn't worth it. I can get better cheaper at KFC. read more

I've visited this zaxbys many times and a fine experience each time, but today... man i don't know what chef fudged it up back there. I have been blowing up my toilet for the past 30 minutes - like i'm breaking a sweat rn. I felt the impending doom as soon as i finished my food. y'all should probably look into that. read more

Google I'm so glad you asked about my experience this time. I'm sitting here chicken in lap writing this review. Let me just say I was excited about this chicken finger plate today until I pulled up at the intercom. Hold my beer because this chick at the window almost got a 2 piece forrrrreal! I won't give her name because I made the manager aware of the situation. She was so rude I literally called the store to speak with the manager about her attitude. I'm not even that type of person. At a time where we have minimum interaction with other people. Let's not let it be a bad one. read more

First time having Zaxby's, we're from stl so there isn't any near us. I actually loved it! Food was great I got the wings and things you honestly get a lot of food for roughly $10. Boneless wings, chicken fingers, fries, celery and a drink. The line was a little slow, and they got Buffalo sauce all over our bag but other than that it was really good I was impressed for it being a fast food chain. read more

Zaxby's is my go-to for fast-food chicken. Zaxby's over Chick-Fil-A. The food at every Zaxby's is almost identical, so this review is more about the service. Every time I go to this location, the line is almost out of the drive-way. Whenever I go to any other fast food place and the line is that long, I just decide to go somewhere else. However, with Zaxby's, I know the most I'll be waiting is around 30 minutes. There have also been multiple times where I pull into the line on or after 10:00 pm (which is the listed closing time), but I have been served every time. Great service. read more

IF YOU LOVE WHATABURGER, YOU'LL LOVE ZAXBY'S. Following up from my last review on Yelp, let me just say - I am appalled that Zaxby's has a lower rating than Jack Pirtle's. I'll start off by saying that Zaxby's isn't life-changing, but it sure is worth trying. I got the kickin' chicken sandwich, which is one of Zaxby's ~starred~ items on the menu, and it's just a whopping mess of drenched buffalo / ranch covered chicken tenders sandwiched between two pieces of toast. It's a hot mess; you can't eat it without getting your hands covered in sauce, and it also tastes exactly like A Hot Mess - which is GREAT. Prices are also way more affordable than Jack Pirtle's - they have some bomb $5.99 meal deals. Don't go to trash Jack Pirtle's. Come to Zaxby's - I'd definitely come back. read more

I went to this location during lunch hours and they were great. Our food was hot and fresh and they corrected what they got wrong with a positive attitude. The workers were nice and friendly. read more

Not like Cane's. Cane's has great sauce, proper crispness of chicken and fries. Nice toast and creamy cole slaw. Zaxby's is below par in all of those items. I did see a cute girl dining in there, which is a plus. I guess we both thought it would be as good as Cane's. read more

I have been in Memphis for 4 months and this young lady named Alisia, had the best customer service I have experienced in this area. She took my order over the speaker and she was kind, patient, and friendly. She read my order back to me (something no one does anymore) and I didn't hear the annoying words "ANYTHING ELSE." She was absolutely pleasurable during the whole experience. She really showed SOUTHERN HOSPITALITY! She was a breath of fresh air for humanity and made my entire day. Her voice and kindness is what the world is messing in such a time that we are in. Alisia, Thank You so much! You continue to let your light shine with your amazing spirit. read more

I will say that getting into this restaurant can be dicey since it's so close to the street but I usually make it without incident. The inside is pretty spacious and it usually clean when I go there. Majority of the time I get salads there because they're so big and worth the price. I haven't tried the chicks fingers but I may do that eventually. Don't let the other views deter you from eating there. Choose for yourself. read more

Zaxbys - The inside of the place - Salad Near Me - Memphis, Tennessee

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First time at this location and it's actually really busy! The parking lot is really confusing and a big mess. Once you park, you won't be able to get out for a long time since cars are lined up right behind you. The design is just terrible and there's no space at all. Since there's a lot of people, the workers aren't exactly friendly, they just want people in and out but it was lunch rush so I don't know. Regarding the food, I got the Big Zax Snax meal which is 3 tenders with fries and a drink. My only complaint on the food is that the strips were pretty small and mostly batter. I love the other locations so I still have hopes for this one. I'm glad we have a Zaxby's now but I wasn't really impressed with the food from this one. Hopefully it gets better in time. read more

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I signed up on Yelp just to let everyone know how bad this Zaxbys is. Terrible service. Terrible food. Other locations are still good. This one, however. No so much. read more

I went to Zaxby's and I got the six piece chicken finger plate that comes with Zax sauce and I got it with honey mustard but they only gave us two honey mustard's my bread was completely burnt on one side and the other side wasn't cooked at all and the fries were very crunchy and lukewarm. read more

Zaxbys - Salad Near Me - Memphis, Tennessee

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Not impressed. The drive thru is always packed and it takes forever to get thru it. Got the buffalo chicken dip and I was shocked at how little you get for a five dollar item. Not a lot of food for what you pay for. read more

Zaxbys - So disappointed for paying five dollars for this buffalo chicken dip. - Salad Near Me - Memphis, Tennessee

Food is good, service is what you come to expect at any fast food restaurant, nothing spectacular but not terrible. The problem is that they get my order wrong almost every time, I have to repeat myself AT LEAST 3 times at the drive thru and more often than not, it's still wrong. However, they are always quick to correct it. (FYI, I order the same thing every time, I consider it to be simple: 5 piece traditional wings, tongue torch. THAT'S IT. No extras, no sides, just wings. For some reason they like to give me the wings and things combo meal.) read more

Who Ever does the training here needs improvement Customers Service is key a young lady who took my order by the name of Kenyatta in The Germantown Store in Cordova Was very Rude who ever else they had working on there as well handed me my food with an attitude like its my fault they work there sorry if you chose that not my fault if your having a bad day dont take it out on others if i could give this a zero star i would and i like Zaxbys but they need to train there staff !!!! read more

We ordered two salads which are rather expensive and went away with no dressing even though we specified when ordering what flavor we wanted to a live associate standing outside. By the time we got all the way home, we weren't going back for dressing. Is eating a salad without dressing worth 20 bucks? I say nooooo. read more

The only reason I'm giving 2 stars is bc the food was good...but I did not receive everything I ordered...I specially asked if certain items were in my bag & was told yes so I didn't check for myself...big mistake...I hate when I pay for food that I don't receive & being as tho I got there at 9 & didn't reach the sundown til abt 9:40, I'm sure they were rushing everyone's order so they could clear the line to close at 10...very disappointed‼ read more

The service here was so slow it was pathetic. The young girl working the front counter was absolutely clueless. Ironically this seems to be my experience every time I visit a Zaxbys. They must work really hard to find the people with the lowest IQ and the biggest lack of work ethic. It's really frustrating to order and then watch them give everyone else their food (8 separate orders after mine) while mine is sitting in the window getting cold. It was not a special order at all. Just a simple regular menu item, no special requests. Geez. It was painful. Avoid! read more